40
NPS
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Arthrex is ranked #61 in Health and Wellness Brands
Arthrex is ranked #61 in Health and Wellness Brands
About Arthrex's Brand
Arthrex is a manufacturer and marketer of orthopedic surgical supplies. Arthrex’s brand is ranked #741 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Arthrex. When compared to other organizations within the Health and Wellness industry, Arthrex is ranked #61. Among its major competitors, Arthrex is ranked in 2nd place for NPS while CONMED is 1st, and Stryker is 3rd.
Brand at a Glance
80%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4.1/5
Customer Service
Arthrex Ranking
- #741 in Global Best Brands
- #61 in Health and Wellness
- #1 / 4 of its competitors
Arthrex NPS
Arthrex's Net Promoter Score (NPS) is a 40 with 64% Promoters, 12% Passives, and 24% Detractors. Net Promoter Score tracks whether Arthrex's customers would recommend using the product based on a scale of -100 to 100.
Arthrex Overall NPS
| 64% | Promoters |
|---|---|
| 12% | Passives |
| 24% | Detractors |
Arthrex NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 38 | Nov 2024 | 38 |
Jan 2025 38 | Jan 2025 | 38 |
Feb 2025 39 | Feb 2025 | 39 |
Mar 2025 39 | Mar 2025 | 39 |
Apr 2025 38 | Apr 2025 | 38 |
Jun 2025 40 | Jun 2025 | 40 |
Jul 2025 40 | Jul 2025 | 40 |
Aug 2025 41 | Aug 2025 | 41 |
Sep 2025 41 | Sep 2025 | 41 |
Nov 2025 41 | Nov 2025 | 41 |
Dec 2025 41 | Dec 2025 | 41 |
Jan 2026 41 | Jan 2026 | 41 |
How Other Brands Compare
Arthrex is ranked first for NPS among its competitors. Stryker and Medtronic come in second and third, with EXPRESS coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Arthrex NPS by Gender
Female customers rated Arthrex's NPS 14 points higher than Male customers.
Male
11
Arthrex's NPS was rated 11 by Male customers on Comparably.
44%
Promoters
23%
Passives
33%
Detractors
Female
25
Arthrex's NPS was rated 25 by Female customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Arthrex NPS by Ethnicity
Arthrex's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -10 | Caucasian | -10 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
African American/Black 40 | African American/Black | 40 |
Asian or Pacific Islander 50 | Asian or Pacific Islander | 50 |
Other 0 | Other | 0 |
Arthrex NPS by Age
Arthrex's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Arthrex NPS by Usage
Arthrex's NPS was rated the highest by customers who have used Arthrex's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 17 | Less than 1 Year | 17 |
1 to 2 Years -60 | 1 to 2 Years | -60 |
2 to 5 Years 20 | 2 to 5 Years | 20 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years 71 | Over 10 Years | 71 |
Arthrex NPS vs Companies in Health and Wellness
In the Health and Wellness industry, Arthrex's NPS is rated right above Glossier, and is preceded by Headspace.
| COMPANY | NPS Score | |
|---|---|---|
 | Headspace | 41 |
 | Arthrex | 40 |
 | Glossier | 38 |
 | Colgate Palmolive | 36 |
 | Peloton | 31 |
 | Johnson & Johnson | 26 |
 | Philips | 18 |
 | CVS Health | 18 |
 | WW (formally Weight Watchers) | -11 |
Arthrex Customer Reviews
Out of the 7 Arthrex customer reviews 5 were positive and 2 were constructive. Arthrex customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Arthrex Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Arthrex users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Arthrex Customer Loyalty Score by Gender
Female customers rated Arthrex's Customer Loyalty score 9% higher than Male customers.
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Male
80%
Yes
Female
89%
Yes
Arthrex Customer Loyalty Score by Ethnicity
Arthrex's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Arthrex.
82
out of 100
Caucasian
100
out of 100
Hispanic or Latino
100
out of 100
African American/Black
78
out of 100
Asian or Pacific Islander
40
out of 100
Other
Arthrex Customer Loyalty Score by Age
Arthrex's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
46-50 87% | 46-50 | 87% |
51-55 78% | 51-55 | 78% |
56-60 70% | 56-60 | 70% |
Arthrex Customer Loyalty Score by Usage
Arthrex's Customer Loyalty score was rated the highest by customers who have used Arthrex's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Arthrex Customer Loyalty Score by Industry
Arthrex's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Arthrex Customer Loyalty vs. Competitors
Compared to its competitors, Arthrex's Customer Loyalty score is rated right above Medtronic.
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Customer Loyalty for Other Health and Wellness Brands
In the Health and Wellness industry, Arthrex's Customer Loyalty score is rated right above CVS Health, and is preceded by Headspace.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Colgate Palmolive | 85% |
| Peloton | 82% |
| Headspace | 82% |
| Arthrex | 80% |
| CVS Health | 80% |
| Johnson & Johnson | 79% |
| Glossier | 77% |
| Philips | 76% |
| WW (formally Weight Watchers) | 73% |
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Arthrex Product Quality
4/5
Arthrex has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Arthrex Product Information
Arthrex’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Consulting industry rated Arthrex's product the highest. Reviewers from the Tech industry rated Arthrex the lowest at 2.5.
- Website
- www.arthrex.com/
- Company Size
- 201-500 Employees
Industry
Tech
Healthcare
Quick Insights into Arthrex Product Quality
Arthrex's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Tech industry.
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Ranked Arthrex Product Quality the Highest
Ranked Arthrex Product Quality the Lowest
Arthrex Product Quality Score by Gender
Arthrex's Product Quality score was rated 3.9 by both Female and Male customers on Comparably.
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Male
3.9/5
Female
3.9/5
Arthrex Product Quality Score by Ethnicity
Arthrex's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
African American/Black 4.3 | African American/Black | 4.3 |
Asian or Pacific Islander 4.7 | Asian or Pacific Islander | 4.7 |
Other 3.8 | Other | 3.8 |
Arthrex Product Quality Score by Age
Arthrex's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.8 | 41-45 | 3.8 |
46-50 4.2 | 46-50 | 4.2 |
51-55 4.1 | 51-55 | 4.1 |
56-60 4.3 | 56-60 | 4.3 |
Arthrex Product Quality Score by Usage
Arthrex's Product Quality score was rated the highest by customers who have used Arthrex's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Arthrex Product Quality Score by Industry
Arthrex's Product Quality score was rated the highest by Consulting industry customers, and the lowest by Tech industry customers.
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Arthrex Product Quality vs. Competitors
Compared to its competitors, Arthrex's Product Quality score is rated right above CONMED, and is preceded by Stryker.
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Product Quality for Other Health and Wellness Brands
In the Health and Wellness industry, Arthrex's Product Quality score is rated right above Peloton, and is preceded by Colgate Palmolive.
| COMPANY | Product Quality Score | |
|---|---|---|
| Headspace | 4.3/5 |
| Glossier | 4.3/5 |
| Colgate Palmolive | 4.2/5 |
| Arthrex | 4/5 |
| Peloton | 4/5 |
| Johnson & Johnson | 4/5 |
| Philips | 3.8/5 |
| CVS Health | 3.5/5 |
| WW (formally Weight Watchers) | 3.1/5 |
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Arthrex Pricing
Arthrex ROI & Value For Money
3.9/5
Arthrex has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Arthrex Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consulting industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Arthrex.
Quick Insights into Arthrex ROI
Arthrex's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Arthrex's products/services for Less than 1 Year.
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Ranked Arthrex ROI the Highest
Ranked Arthrex ROI the Lowest
Arthrex ROI Score by Gender
Female customers rated Arthrex's ROI score 0.1 stars higher than Male customers.
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Male
3.7/5
Female
3.8/5
Arthrex ROI Score by Ethnicity
Arthrex's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 3.3 | Other | 3.3 |
Arthrex ROI Score by Age
Arthrex's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.8 | 41-45 | 3.8 |
46-50 3.5 | 46-50 | 3.5 |
51-55 4.2 | 51-55 | 4.2 |
56-60 4 | 56-60 | 4 |
Arthrex ROI Score by Usage
Arthrex's ROI score was rated the highest by customers who have used Arthrex's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Arthrex ROI Score by Industry
Arthrex's ROI score was rated the highest by Consulting industry customers, and the lowest by Tech industry customers.
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Arthrex Pricing vs. Competitors
Compared to its competitors, Arthrex's ROI score is rated right above Stryker, and is preceded by Medtronic.
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ROI for Other Health and Wellness Brands
In the Health and Wellness industry, Arthrex's ROI score is rated right above Glossier, and is preceded by Headspace.
| COMPANY | Pricing Score | |
|---|---|---|
| Peloton | 4/5 |
| Colgate Palmolive | 4/5 |
| Headspace | 3.9/5 |
| Arthrex | 3.9/5 |
| Glossier | 3.9/5 |
| Johnson & Johnson | 3.9/5 |
| Philips | 3.6/5 |
| CVS Health | 3.4/5 |
| WW (formally Weight Watchers) | 2.8/5 |
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Arthrex Customer Satisfaction (CSAT)
Arthrex Customer Satisfaction (CSAT) Score
70 / 100
Arthrex has an overall Customer Satisfaction score of 70 rated by its users and customers.
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Very Satisfied
47%
Satisfied
23%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
5%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Arthrex Customer Satisfaction
Arthrex's Customer Satisfaction score was rated highest by customers from the Consulting industry, and rated lowest by customers who have used Arthrex's products/services for 1 to 2 Years.
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Ranked Arthrex Customer Satisfaction the Highest
Ranked Arthrex Customer Satisfaction the Lowest
Arthrex Customer Satisfaction Score by Gender
Male customers rated Arthrex's Customer Satisfaction score 13 points higher than Female customers.
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70 / 100
MaleVery Satisfied | 46% | |
|---|---|---|
Satisfied | 24% | |
Neither Satisfied nor Dissatisfied | 18% | |
Dissatisfied | 0% | |
Very Dissatisfied | 12% |
57 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 29% |
Arthrex Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Arthrex's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
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60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
20%
CSAT according to Hispanic or Latino
Arthrex's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.
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67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Arthrex's Customer Satisfaction (CSAT) score was rated 80% according to African American/Black users and customers.
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80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to Asian or Pacific Islander
Arthrex's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.
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75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
Arthrex Customer Satisfaction Score by Age
Arthrex's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 71% | |||||||||||||||
| 51-55 | 50% | |||||||||||||||
| 56-60 | 66% |
Arthrex Customer Satisfaction Score by Usage
Arthrex's Customer Satisfaction score was rated the highest by customers who have used Arthrex's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Arthrex Customer Satisfaction Score by Industry
Arthrex's Customer Satisfaction score was rated the highest by Consulting industry customers, and the lowest by Tech industry customers.
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"title": "Arthrex Customer Satisfaction Score by Industry",
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}Arthrex Customer Satisfaction vs. Competitors
Compared to its competitors, Arthrex's Customer Satisfaction score is rated right above EXPRESS, and is preceded by Medtronic.
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Customer Satisfaction for Other Health and Wellness Brands
In the Health and Wellness industry, Arthrex's Customer Satisfaction score is rated right above CVS Health, and is preceded by Philips.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Headspace | 84% |
| Colgate Palmolive | 83% |
| Glossier | 79% |
| Johnson & Johnson | 78% |
| Philips | 74% |
| Arthrex | 70% |
| CVS Health | 68% |
| Peloton | 63% |
| WW (formally Weight Watchers) | 46% |
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Arthrex Customer Service
4.1/5
Arthrex has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Arthrex's Customer Service
Address
Naples, FL
Website
www.arthrex.com/
Quick Insights into Arthrex Customer Service
Arthrex's Customer Service score was rated highest by customers from the Consulting industry, and rated lowest by customers who have used Arthrex's products/services for Less than 1 Year.
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Ranked Arthrex Customer Service the Highest
Ranked Arthrex Customer Service the Lowest
Arthrex Customer Service Score by Gender
Female customers rated Arthrex's Customer Service score 0.3 stars higher than Male customers.
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Male
3.7/5
Female
4/5
Arthrex Customer Service Score by Ethnicity
Arthrex's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 3.5 | Other | 3.5 |
Arthrex Customer Service Score by Age
Arthrex's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 4.3 | 41-45 | 4.3 |
46-50 3.5 | 46-50 | 3.5 |
51-55 4.2 | 51-55 | 4.2 |
56-60 3.8 | 56-60 | 3.8 |
Arthrex Customer Service Score by Usage
Arthrex's Customer Service score was rated the highest by customers who have used Arthrex's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Arthrex Customer Service Score by Industry
Arthrex's Customer Service score was rated the highest by Consulting industry customers, and the lowest by Tech industry customers.
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Arthrex Customer Service vs. Competitors
Compared to its competitors, Arthrex's Customer Service score is rated right above Stryker.
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Customer Service for Other Health and Wellness Brands
In the Health and Wellness industry, Arthrex's Customer Service score is rated right above Peloton, and is preceded by Glossier.
| COMPANY | Customer Service Score | |
|---|---|---|
| Glossier | 4.2/5 |
| Arthrex | 4.1/5 |
| Peloton | 4/5 |
| Colgate Palmolive | 4/5 |
| Johnson & Johnson | 4/5 |
| Headspace | 3.9/5 |
| Philips | 3.7/5 |
| CVS Health | 3.7/5 |
| WW (formally Weight Watchers) | 3/5 |
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Arthrex as an Employer
3.6/5
Arthrex has a 3.6/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Arthrex scored a 40 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Arthrex would recommend the brand to a friend. ENPS measures how likely Arthrex employees would recommend working at Arthrex to a friend.
Net Promoter Score
40
NPS Score
| 64% | Promoters |
|---|---|
| 12% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 48% | Promoters |
|---|---|
| 17% | Passive |
| 35% | Detractors |
Global Ranking Snapshot
Arthrex is ranked #741 in the Global Top 100 Brands. It ranks just behind Nu Skin Enterprises and just ahead of Cotopaxi.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
739 |  | Square Enix |  | Media and Entertainment | |
740 |  | Nu Skin Enterprises |  | Ryan Napierski | Fashion and Beauty |
741 | | Arthrex | | Reinhold Schmieding | Health and Wellness |
742 |  | Cotopaxi |  | Davis Smith | Consumer Goods |
743 |  | Insomniac Games |  | Ted Price | Media and Entertainment |
744 |  | BARK | | Matt Meeker | Consumer Goods |
745 |  | Ipsos |  | Didier Truchot | Business and Consumer Services |
Health and Wellness Ranking Snapshot
Arthrex is ranked #61 in the Health and Wellness Industry. It ranks just behind Ivoclar Vivadent and just ahead of USANA Health Sciences.
| RANK | COMPANY | Location | |
|---|---|---|---|
59 |  | Herbalife | Los Angeles, CA |
60 |  | Ivoclar Vivadent | Mc Shan, AL |
61 | | Arthrex | Naples, FL |
62 |  | USANA Health Sciences | Salt Lake City, UT |
63 |  | GoNoodle | Nashville, TN |
64 |  | BioFire Diagnostics | Salt Lake City, UT |
65 |  | Melaleuca | Idaho Falls, ID |
