33
NPS
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Herbalife is ranked #59 in Health and Wellness Brands
Herbalife is ranked #59 in Health and Wellness Brands
About Herbalife's Brand
"Herbalife sells nutritional products such as shakes, snacks, vitamins and dietary supplements." Herbalife’s brand is ranked #727 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Herbalife. When compared to other organizations within the Health and Wellness industry, Herbalife is ranked #59. Among its major competitors, Herbalife is ranked in 6th place for NPS while Mannatech is 1st, and NBTY is 2nd. Overall, Herbalife has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $1.21B
Brand at a Glance
88%
Customer Loyalty
4.3/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
Herbalife CMO
Herbalife Ranking
- #727 in Global Best Brands
- #59 in Health and Wellness
- #3 / 4 of its competitors
Herbalife NPS
Herbalife's Net Promoter Score (NPS) is a 33 with 60% Promoters, 13% Passives, and 27% Detractors. Net Promoter Score tracks whether Herbalife's customers would recommend using the product based on a scale of -100 to 100.
Herbalife Overall NPS
| 60% | Promoters |
|---|---|
| 13% | Passives |
| 27% | Detractors |
Herbalife NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 33 | Aug 2024 | 33 |
Sep 2024 33 | Sep 2024 | 33 |
Oct 2024 34 | Oct 2024 | 34 |
Nov 2024 34 | Nov 2024 | 34 |
Jan 2025 34 | Jan 2025 | 34 |
Feb 2025 34 | Feb 2025 | 34 |
Jun 2025 34 | Jun 2025 | 34 |
Aug 2025 34 | Aug 2025 | 34 |
Sep 2025 34 | Sep 2025 | 34 |
Oct 2025 34 | Oct 2025 | 34 |
Nov 2025 34 | Nov 2025 | 34 |
Jan 2026 34 | Jan 2026 | 34 |
How Other Brands Compare
Herbalife is ranked third for NPS among its competitors. Nu Skin Enterprises and Amway Corporation come in first and second, with GNC coming in at #4. Among those competitors, it is the third most valued company behind Nu Skin Enterprises.
 Herbalife |  GNC |  Nu Skin Enterprises |  Amway Corporation | |
| Global Ranking | #727 | #487 | #740 | #828 |
| NPS | 33 | -9 | 63 | 56 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | $1.21B | $46.53M | $1.72B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Herbalife NPS by Gender
Male customers rated Herbalife's NPS 5 points higher than Female customers.
Male
48
Herbalife's NPS was rated 48 by Male customers on Comparably.
72%
Promoters
4%
Passives
24%
Detractors
Female
43
Herbalife's NPS was rated 43 by Female customers on Comparably.
64%
Promoters
15%
Passives
21%
Detractors
Herbalife NPS by Ethnicity
Herbalife's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 15 | Caucasian | 15 |
Hispanic or Latino 100 | Hispanic or Latino | 100 |
African American/Black 23 | African American/Black | 23 |
Asian or Pacific Islander 70 | Asian or Pacific Islander | 70 |
Native American 75 | Native American | 75 |
Other 17 | Other | 17 |
Herbalife NPS by Age
Herbalife's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
Herbalife NPS by Usage
Herbalife's NPS was rated the highest by customers who have used Herbalife's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 36 | Less than 1 Year | 36 |
1 to 2 Years 23 | 1 to 2 Years | 23 |
2 to 5 Years 54 | 2 to 5 Years | 54 |
5 to 10 Years 72 | 5 to 10 Years | 72 |
Over 10 Years 90 | Over 10 Years | 90 |
Herbalife NPS vs. Competitors
Compared to its competitors, Herbalife's NPS is rated right above Youngliving, and is preceded by Amway Corporation.
| COMPANY | NPS Score | |
|---|---|---|
 | Mannatech | 100 |
 | NBTY | 100 |
 | Shaklee Corp. | 70 |
| Nu Skin Enterprises | 63 |
| Amway Corporation | 56 |
| Herbalife | 33 |
 | Youngliving | 18 |
| GNC | -9 |
Herbalife NPS vs Companies in Health and Wellness
In the Health and Wellness industry, Herbalife's NPS is rated right above Peloton, and is preceded by Colgate Palmolive.
| COMPANY | NPS Score | |
|---|---|---|
 | Headspace | 41 |
 | Glossier | 38 |
 | Colgate Palmolive | 36 |
| Herbalife | 33 |
 | Peloton | 31 |
 | Johnson & Johnson | 26 |
 | Philips | 18 |
 | CVS Health | 18 |
 | WW (formally Weight Watchers) | -11 |
Herbalife Customer Reviews
Out of the 39 Herbalife customer reviews 32 were positive and 7 were constructive. Herbalife customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Herbalife Customer Loyalty
88%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
88% of Herbalife users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Herbalife Customer Loyalty Score by Gender
Female customers rated Herbalife's Customer Loyalty score 6% higher than Male customers.
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Male
88%
Yes
Female
94%
Yes
Herbalife Customer Loyalty Score by Ethnicity
Herbalife's Customer Loyalty score was rated the highest by Native American customers, and the lowest by African American/Black customers.
% who answered "Yes"
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84
out of 100
Caucasian
91
out of 100
Hispanic or Latino
79
out of 100
African American/Black
97
out of 100
Asian or Pacific Islander
100
out of 100
Native American
91
out of 100
Other
Herbalife Customer Loyalty Score by Age
Herbalife's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 90% | 18-25 | 90% |
26-30 93% | 26-30 | 93% |
31-35 84% | 31-35 | 84% |
36-40 96% | 36-40 | 96% |
41-45 96% | 41-45 | 96% |
46-50 74% | 46-50 | 74% |
51-55 93% | 51-55 | 93% |
56-60 100% | 56-60 | 100% |
61-65 70% | 61-65 | 70% |
66+ 100% | 66+ | 100% |
Herbalife Customer Loyalty Score by Usage
Herbalife's Customer Loyalty score was rated the highest by customers who have used Herbalife's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Herbalife Customer Loyalty Score by Industry
Herbalife's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Professional Services industry customers.
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Herbalife Customer Loyalty vs. Competitors
Compared to its competitors, Herbalife's Customer Loyalty score is rated right above Nu Skin Enterprises, and is preceded by Shaklee Corp..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| NBTY | 100% |
| Shaklee Corp. | 95% |
| Herbalife | 88% |
| Nu Skin Enterprises | 87% |
| Amway Corporation | 87% |
| Mannatech | 85% |
| Youngliving | 78% |
| GNC | 67% |
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Customer Loyalty for Other Health and Wellness Brands
In the Health and Wellness industry, Herbalife's Customer Loyalty score is rated right above Colgate Palmolive.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Herbalife | 88% |
| Colgate Palmolive | 85% |
| Peloton | 82% |
| Headspace | 82% |
| CVS Health | 80% |
| Johnson & Johnson | 79% |
| Glossier | 77% |
| Philips | 76% |
| WW (formally Weight Watchers) | 73% |
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Herbalife Product Quality
4.3/5
Herbalife has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Herbalife Product Information
Herbalife’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Public Relations and Communications industry rated Herbalife's product the highest. Reviewers from the Accounting industry rated Herbalife the lowest at 4.4.
- Website
- http://www.herbalife.com/
- Company Size
- 5,001-10,000 Employees
Industry
Consumer Goods
Quick Insights into Herbalife Product Quality
Herbalife's Product Quality score was rated highest by Native American customers, and rated lowest by customers ages 61-65.
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Ranked Herbalife Product Quality the Highest
Ranked Herbalife Product Quality the Lowest
Herbalife Product Quality Score by Gender
Male customers rated Herbalife's Product Quality score 0.1 stars higher than Female customers.
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Male
4.4/5
Female
4.3/5
Herbalife Product Quality Score by Ethnicity
Herbalife's Product Quality score was rated the highest by Native American customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Hispanic or Latino 4.7 | Hispanic or Latino | 4.7 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Native American 5 | Native American | 5 |
Other 4.3 | Other | 4.3 |
Herbalife Product Quality Score by Age
Herbalife's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 4.7 | 26-30 | 4.7 |
31-35 4.1 | 31-35 | 4.1 |
36-40 4.7 | 36-40 | 4.7 |
41-45 4.7 | 41-45 | 4.7 |
46-50 3.4 | 46-50 | 3.4 |
51-55 4.6 | 51-55 | 4.6 |
56-60 4.4 | 56-60 | 4.4 |
61-65 2.3 | 61-65 | 2.3 |
66+ 4.3 | 66+ | 4.3 |
Herbalife Product Quality Score by Usage
Herbalife's Product Quality score was rated the highest by customers who have used Herbalife's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Herbalife Product Quality Score by Industry
Herbalife's Product Quality score was rated the highest by Public Relations and Communications industry customers, and the lowest by Aerospace and Aviation industry customers.
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Herbalife Product Quality vs. Competitors
Compared to its competitors, Herbalife's Product Quality score is rated right above Mannatech, and is preceded by Nu Skin Enterprises.
| COMPANY | Product Quality Score | |
|---|---|---|
| NBTY | 5/5 |
| Shaklee Corp. | 4.6/5 |
| Amway Corporation | 4.5/5 |
| Nu Skin Enterprises | 4.4/5 |
| Herbalife | 4.3/5 |
| Mannatech | 4.2/5 |
| Youngliving | 3.9/5 |
| GNC | 3.4/5 |
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Product Quality for Other Health and Wellness Brands
In the Health and Wellness industry, Herbalife's Product Quality score is rated right above Glossier, and is preceded by Headspace.
| COMPANY | Product Quality Score | |
|---|---|---|
| Headspace | 4.3/5 |
| Herbalife | 4.3/5 |
| Glossier | 4.3/5 |
| Colgate Palmolive | 4.2/5 |
| Peloton | 4/5 |
| Johnson & Johnson | 4/5 |
| Philips | 3.8/5 |
| CVS Health | 3.5/5 |
| WW (formally Weight Watchers) | 3.1/5 |
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Herbalife Pricing
Herbalife ROI & Value For Money
3.8/5
Herbalife has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Herbalife Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Biotech and Pharmaceuticals industry. The users from the Professional Services industry think that they had the lowest ROI from Herbalife.
Quick Insights into Herbalife ROI
Herbalife's ROI score was rated highest by customers from the Biotech and Pharmaceuticals industry, and rated lowest by customers ages 61-65.
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Ranked Herbalife ROI the Highest
Ranked Herbalife ROI the Lowest
Herbalife ROI Score by Gender
Male customers rated Herbalife's ROI score 0.4 stars higher than Female customers.
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Male
4.1/5
Female
3.7/5
Herbalife ROI Score by Ethnicity
Herbalife's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Hispanic or Latino 4.4 | Hispanic or Latino | 4.4 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Native American 4.1 | Native American | 4.1 |
Other 3.9 | Other | 3.9 |
Herbalife ROI Score by Age
Herbalife's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 4.2 | 26-30 | 4.2 |
31-35 3.7 | 31-35 | 3.7 |
36-40 4.2 | 36-40 | 4.2 |
41-45 4.3 | 41-45 | 4.3 |
46-50 2.5 | 46-50 | 2.5 |
51-55 3.9 | 51-55 | 3.9 |
56-60 4.4 | 56-60 | 4.4 |
61-65 2.1 | 61-65 | 2.1 |
66+ 3.4 | 66+ | 3.4 |
Herbalife ROI Score by Usage
Herbalife's ROI score was rated the highest by customers who have used Herbalife's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Herbalife ROI Score by Industry
Herbalife's ROI score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Professional Services industry customers.
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Herbalife Pricing vs. Competitors
Compared to its competitors, Herbalife's ROI score is rated right above Youngliving, and is preceded by Nu Skin Enterprises.
| COMPANY | Pricing Score | |
|---|---|---|
| NBTY | 5/5 |
| Shaklee Corp. | 4.4/5 |
| Amway Corporation | 4.3/5 |
| Mannatech | 4.2/5 |
| Nu Skin Enterprises | 4/5 |
| Herbalife | 3.8/5 |
| Youngliving | 3.5/5 |
| GNC | 3/5 |
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ROI for Other Health and Wellness Brands
In the Health and Wellness industry, Herbalife's ROI score is rated right above Philips, and is preceded by Johnson & Johnson.
| COMPANY | Pricing Score | |
|---|---|---|
| Peloton | 4/5 |
| Colgate Palmolive | 4/5 |
| Headspace | 3.9/5 |
| Glossier | 3.9/5 |
| Johnson & Johnson | 3.9/5 |
| Herbalife | 3.8/5 |
| Philips | 3.6/5 |
| CVS Health | 3.4/5 |
| WW (formally Weight Watchers) | 2.8/5 |
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Herbalife Customer Satisfaction (CSAT)
Herbalife Customer Satisfaction (CSAT) Score
78 / 100
Herbalife has an overall Customer Satisfaction score of 78 rated by its users and customers.
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Very Satisfied
54%
Satisfied
24%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
3%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Herbalife Customer Satisfaction
Herbalife's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by customers ages 61-65.
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Ranked Herbalife Customer Satisfaction the Highest
Ranked Herbalife Customer Satisfaction the Lowest
Herbalife Customer Satisfaction Score by Gender
Female customers rated Herbalife's Customer Satisfaction score 2 points higher than Male customers.
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79 / 100
MaleVery Satisfied | 65% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 5% | |
Very Dissatisfied | 6% |
81 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 31% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 2% | |
Very Dissatisfied | 6% |
Herbalife Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Herbalife's Customer Satisfaction (CSAT) score was rated 70% according to Caucasian users and customers.
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70 / 100
Very Satisfied
40%
Satisfied
30%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
6%
Very Dissatisfied
17%
CSAT according to Hispanic or Latino
Herbalife's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
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100 / 100
Very Satisfied
80%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Herbalife's Customer Satisfaction (CSAT) score was rated 76% according to African American/Black users and customers.
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76 / 100
Very Satisfied
43%
Satisfied
33%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
8%
CSAT according to Asian or Pacific Islander
Herbalife's Customer Satisfaction (CSAT) score was rated 87% according to Asian or Pacific Islander users and customers.
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87 / 100
Very Satisfied
65%
Satisfied
22%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Native American
Herbalife's Customer Satisfaction (CSAT) score was rated 100% according to Native American users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Herbalife's Customer Satisfaction (CSAT) score was rated 73% according to Other users and customers.
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73 / 100
Very Satisfied
58%
Satisfied
15%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
4%
Very Dissatisfied
8%
Herbalife Customer Satisfaction Score by Age
Herbalife's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 76% | |||||||||||||||
| 26-30 | 89% | |||||||||||||||
| 31-35 | 75% | |||||||||||||||
| 36-40 | 95% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 46-50 | 80% | |||||||||||||||
| 51-55 | 73% | |||||||||||||||
| 56-60 | 50% | |||||||||||||||
| 61-65 | 33% | |||||||||||||||
| 66+ | 50% |
Herbalife Customer Satisfaction Score by Usage
Herbalife's Customer Satisfaction score was rated the highest by customers who have used Herbalife's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Herbalife Customer Satisfaction Score by Industry
Herbalife's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Aerospace and Aviation industry customers.
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"groupId": 522,
"score": 81,
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]
}Herbalife Customer Satisfaction vs. Competitors
Compared to its competitors, Herbalife's Customer Satisfaction score is rated right above Youngliving, and is preceded by Nu Skin Enterprises.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| NBTY | 100% |
| Shaklee Corp. | 86% |
| Amway Corporation | 83% |
| Nu Skin Enterprises | 82% |
| Herbalife | 78% |
| Youngliving | 77% |
| Mannatech | 75% |
| GNC | 48% |
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Customer Satisfaction for Other Health and Wellness Brands
In the Health and Wellness industry, Herbalife's Customer Satisfaction score is rated right above Johnson & Johnson, and is preceded by Glossier.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Headspace | 84% |
| Colgate Palmolive | 83% |
| Glossier | 79% |
| Herbalife | 78% |
| Johnson & Johnson | 78% |
| Philips | 74% |
| CVS Health | 68% |
| Peloton | 63% |
| WW (formally Weight Watchers) | 46% |
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Herbalife Customer Service
4/5
Herbalife has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Herbalife's Customer Service
Address
Los Angeles, CA 90015.
Website
http://www.herbalife.com/
Quick Insights into Herbalife Customer Service
Herbalife's Customer Service score was rated highest by customers from the Biotech and Pharmaceuticals industry, and rated lowest by customers ages 61-65.
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Ranked Herbalife Customer Service the Highest
Ranked Herbalife Customer Service the Lowest
Herbalife Customer Service Score by Gender
Herbalife's Customer Service score was rated 4.1 by both Female and Male customers on Comparably.
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Male
4.1/5
Female
4.1/5
Herbalife Customer Service Score by Ethnicity
Herbalife's Customer Service score was rated the highest by Native American customers, and the lowest by Caucasian customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Hispanic or Latino 4.8 | Hispanic or Latino | 4.8 |
African American/Black 3.7 | African American/Black | 3.7 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Native American 4.9 | Native American | 4.9 |
Other 3.9 | Other | 3.9 |
Herbalife Customer Service Score by Age
Herbalife's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 4.3 | 26-30 | 4.3 |
31-35 4 | 31-35 | 4 |
36-40 4.2 | 36-40 | 4.2 |
41-45 4.6 | 41-45 | 4.6 |
46-50 3 | 46-50 | 3 |
51-55 4 | 51-55 | 4 |
56-60 4.2 | 56-60 | 4.2 |
61-65 2.1 | 61-65 | 2.1 |
66+ 3.8 | 66+ | 3.8 |
Herbalife Customer Service Score by Usage
Herbalife's Customer Service score was rated the highest by customers who have used Herbalife's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Herbalife Customer Service Score by Industry
Herbalife's Customer Service score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Aerospace and Aviation industry customers.
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Herbalife Customer Service vs. Competitors
Compared to its competitors, Herbalife's Customer Service score is rated right above Youngliving, and is preceded by Nu Skin Enterprises.
| COMPANY | Customer Service Score | |
|---|---|---|
| NBTY | 5/5 |
| Shaklee Corp. | 4.4/5 |
| Amway Corporation | 4.4/5 |
| Mannatech | 4.2/5 |
| Nu Skin Enterprises | 4.1/5 |
| Herbalife | 4/5 |
| Youngliving | 3.9/5 |
| GNC | 3.1/5 |
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Customer Service for Other Health and Wellness Brands
In the Health and Wellness industry, Herbalife's Customer Service score is rated right above Peloton, and is preceded by Glossier.
| COMPANY | Customer Service Score | |
|---|---|---|
| Glossier | 4.2/5 |
| Herbalife | 4/5 |
| Peloton | 4/5 |
| Colgate Palmolive | 4/5 |
| Johnson & Johnson | 4/5 |
| Headspace | 3.9/5 |
| Philips | 3.7/5 |
| CVS Health | 3.7/5 |
| WW (formally Weight Watchers) | 3/5 |
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Herbalife as an Employer
4.7/5
Herbalife has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Herbalife scored a 33 for Net Promoter Score and a 53 for Employee Net Promoter Score. NPS gauges how likely a customer of Herbalife would recommend the brand to a friend. ENPS measures how likely Herbalife employees would recommend working at Herbalife to a friend.
Net Promoter Score
33
NPS Score
| 60% | Promoters |
|---|---|
| 13% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
53
eNPS Score
| 73% | Promoters |
|---|---|
| 7% | Passive |
| 20% | Detractors |
Global Ranking Snapshot
Herbalife is ranked #727 in the Global Top 100 Brands. It ranks just behind Wipro Limited and just ahead of IntouchCX.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
725 |  | MLB Network |  | Media and Entertainment | |
726 |  | Wipro Limited |  | Thierry Delaporte | Business and Consumer Services |
727 | | Herbalife | | John Agwunobi | Health and Wellness |
728 |  | IntouchCX |  | Mitul Kotecha and Shane Kozlowich | Tech |
729 |  | BlackCamel Energy Ltd |  | Alaba Joseph Olajide | Energy and Manufacturing |
730 |  | Ezappsolution |  | Gourav Shandilya | Tech |
731 |  | Cummins Inc. |  | Tom Linebarger | Automotive and Transportation |
Health and Wellness Ranking Snapshot
Herbalife is ranked #59 in the Health and Wellness Industry. It ranks just behind Cleveland Clinic and just ahead of Ivoclar Vivadent.
| RANK | COMPANY | Location | |
|---|---|---|---|
57 |  | Scripps Health | San Diego, CA |
58 |  | Cleveland Clinic | Cleveland, OH |
59 | | Herbalife | Los Angeles, CA |
60 |  | Ivoclar Vivadent | Mc Shan, AL |
61 |  | Arthrex | Naples, FL |
62 |  | USANA Health Sciences | Salt Lake City, UT |
63 |  | GoNoodle | Nashville, TN |
