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Cleveland Clinic is

Ranked

#58

Health and Wellness Brands

Brand Page

Cleveland Clinic

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Cleveland Clinic

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Cleveland Clinic is ranked #58 in Health and Wellness Brands

About Cleveland Clinic's Brand

Cleveland Clinic is a non-profit academic medical center that integrates clinical and hospital care with research and education. Cleveland Clinic’s brand is ranked #708 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Cleveland Clinic. When compared to other organizations within the Health and Wellness industry, Cleveland Clinic is ranked #58. Among its major competitors, Cleveland Clinic is ranked in 1st place for NPS while Mayo Clinic is 2nd, and Podimetrics is 3rd. Overall, Cleveland Clinic has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $8.15B

Brand at a Glance

81%

Customer Loyalty

3.6/5

Product Quality

3.5/5

Pricing

3.5/5

Customer Service

Cleveland Clinic CMO

Paul Matsen

Cleveland Clinic Ranking

^#58 in Health and Wellness
^#1 / 4 of its competitors

Cleveland Clinic NPS

Cleveland Clinic's Net Promoter Score (NPS) is a 24 with 55% Promoters, 14% Passives, and 31% Detractors. Net Promoter Score tracks whether Cleveland Clinic's customers would recommend using the product based on a scale of -100 to 100.

Cleveland Clinic Overall NPS

NPS

55%	Promoters
14%	Passives
31%	Detractors

Cleveland Clinic NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2025 27	Jan 2025	27
Feb 2025 26	Feb 2025	26
Mar 2025 24	Mar 2025	24
Apr 2025 26	Apr 2025	26
May 2025 24	May 2025	24
Jul 2025 25	Jul 2025	25
Aug 2025 25	Aug 2025	25
Sep 2025 24	Sep 2025	24
Oct 2025 26	Oct 2025	26
Nov 2025 24	Nov 2025	24
Dec 2025 24	Dec 2025	24
Jan 2026 24	Jan 2026	24

How Other Brands Compare

Cleveland Clinic is ranked first for NPS among its competitors. Mayo Clinic and Podimetrics come in second and third, with Be Well Hospitals coming in at #4. Among those competitors, it is the most valued company.

	Cleveland Clinic	Mayo Clinic	Podimetrics	Be Well Hospitals
Global Ranking	#708	#229	#-	#-
NPS	24	18	-	-
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	-	-
Valuation Updated every 24 hours for public companies	$8.15B	$156.98M	$60.00M	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Cleveland Clinic NPS by Gender

Female customers rated Cleveland Clinic's NPS 9 points higher than Male customers.

Male

Cleveland Clinic's NPS was rated 17 by Male customers on Comparably.

57%

Promoters

Passives

40%

Detractors

Female

Cleveland Clinic's NPS was rated 26 by Female customers on Comparably.

55%

Promoters

16%

Passives

29%

Detractors

Cleveland Clinic NPS by Ethnicity

Cleveland Clinic's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 10	Caucasian	10
Hispanic or Latino 34	Hispanic or Latino	34
African American/Black 56	African American/Black	56
Asian or Pacific Islander 100	Asian or Pacific Islander	100
Other -11	Other	-11

Cleveland Clinic NPS by Age

Cleveland Clinic's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.

100

Summary

Age

Promoters

Passives

Detractors

26-30

80%

20%

31-35

49%

38%

13%

36-40

80%

20%

41-45

29%

71%

46-50

50%

25%

51-55

57%

43%

56-60

75%

25%

61-65

44%

56%

66+

50%

15%

35%

Cleveland Clinic NPS by Usage

Cleveland Clinic's NPS was rated the highest by customers who have used Cleveland Clinic's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 8	Less than 1 Year	8
1 to 2 Years 50	1 to 2 Years	50
2 to 5 Years 33	2 to 5 Years	33
5 to 10 Years 28	5 to 10 Years	28
Over 10 Years 7	Over 10 Years	7

Cleveland Clinic NPS vs. Competitors

Compared to its competitors, Cleveland Clinic's NPS is rated right above Mayo Clinic.

COMPANY		NPS Score
	Cleveland Clinic	24
	Mayo Clinic	18

Cleveland Clinic NPS vs Companies in Health and Wellness

In the Health and Wellness industry, Cleveland Clinic's NPS is rated right above Philips, and is preceded by Johnson & Johnson.

COMPANY		NPS Score
	Headspace	41
	Glossier	38
	Colgate Palmolive	36
	Peloton	31
	Johnson & Johnson	26
	Cleveland Clinic	24
	Philips	18
	CVS Health	18
	WW (formally Weight Watchers)	-11

Cleveland Clinic Customer Reviews

Out of the 17 Cleveland Clinic customer reviews 12 were positive and 5 were constructive. Cleveland Clinic customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Cleveland Clinic Customer Loyalty

81%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

81% of Cleveland Clinic users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

81%

19%

Cleveland Clinic Customer Loyalty Score by Gender

Male customers rated Cleveland Clinic's Customer Loyalty score 6% higher than Female customers.

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Male

92%

Yes

Female

86%

Yes

Cleveland Clinic Customer Loyalty Score by Ethnicity

Cleveland Clinic's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Cleveland Clinic.

out of 100

Caucasian

100

out of 100

Hispanic or Latino

out of 100

African American/Black

100

out of 100

Asian or Pacific Islander

100

out of 100

Other

Cleveland Clinic Customer Loyalty Score by Age

Cleveland Clinic's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Cleveland Clinic.

20%

40%

60%

80%

100%

Summary	Age	Score
26-30 82%	26-30	82%
31-35 89%	31-35	89%
36-40 100%	36-40	100%
41-45 87%	41-45	87%
46-50 100%	46-50	100%
51-55 100%	51-55	100%
56-60 78%	56-60	78%
61-65 100%	61-65	100%
66+ 82%	66+	82%

Cleveland Clinic Customer Loyalty Score by Usage

Cleveland Clinic's Customer Loyalty score was rated the highest by customers who have used Cleveland Clinic's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	93%
1 to 2 Years	81%
2 to 5 Years	94%
5 to 10 Years	94%
Over 10 Years	84%

Cleveland Clinic Customer Loyalty Score by Industry

Cleveland Clinic's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Aerospace and Aviation industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	100%
Accounting	85%
Aerospace and Aviation	70%
Arts and Entertainment	100%
Banking and Financial Services	100%
Biotech and Pharmaceuticals	78%
Construction	100%
Consulting	100%
Education	87%
Government and Public Policy	100%
Healthcare, Hospitals and Medicine	92%

Cleveland Clinic Customer Loyalty vs. Competitors

Compared to its competitors, Cleveland Clinic's Customer Loyalty score is rated right above Mayo Clinic.

COMPANY		Customer Loyalty Score
	Cleveland Clinic	81%
	Mayo Clinic	77%

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Customer Loyalty for Other Health and Wellness Brands

In the Health and Wellness industry, Cleveland Clinic's Customer Loyalty score is rated right above CVS Health, and is preceded by Headspace.

COMPANY		Customer Loyalty Score
	Colgate Palmolive	85%
	Peloton	82%
	Headspace	82%
	Cleveland Clinic	81%
	CVS Health	80%
	Johnson & Johnson	79%
	Glossier	77%
	Philips	76%
	WW (formally Weight Watchers)	73%

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Cleveland Clinic Product Quality

3.6/5

Cleveland Clinic has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.

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Cleveland Clinic Product Information

Cleveland Clinic’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Cleveland Clinic's product the highest. Reviewers from the Consulting industry rated Cleveland Clinic the lowest at 3.3.

Website: http://my.clevelandclinic.org

Company Size: 10,000+ Employees

Industry

Healthcare

Quick Insights into Cleveland Clinic Product Quality

Cleveland Clinic's Product Quality score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers from the Aerospace and Aviation industry.

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Ranked Cleveland Clinic Product Quality the Highest

Arts and Entertainment	5
Asian or Pacific Islander	5
1 to 2 Years	4.2

Ranked Cleveland Clinic Product Quality the Lowest

Over 10 Years	3.3
61-65	2.9
Aerospace and Aviation	1.6

Cleveland Clinic Product Quality Score by Gender

Female customers rated Cleveland Clinic's Product Quality score 0.1 stars higher than Male customers.

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Male

3.5/5

Female

3.6/5

Cleveland Clinic Product Quality Score by Ethnicity

Cleveland Clinic's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.5	Caucasian	3.5
Hispanic or Latino 3.5	Hispanic or Latino	3.5
African American/Black 4.1	African American/Black	4.1
Asian or Pacific Islander 5	Asian or Pacific Islander	5
Other 3.3	Other	3.3

Cleveland Clinic Product Quality Score by Age

Cleveland Clinic's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Cleveland Clinic.

Summary	Age	Score
26-30 3.9	26-30	3.9
31-35 4.2	31-35	4.2
36-40 3.9	36-40	3.9
41-45 3.5	41-45	3.5
46-50 3.6	46-50	3.6
51-55 3.3	51-55	3.3
56-60 4	56-60	4
61-65 2.9	61-65	2.9
66+ 3.4	66+	3.4

Cleveland Clinic Product Quality Score by Usage

Cleveland Clinic's Product Quality score was rated the highest by customers who have used Cleveland Clinic's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.6
1 to 2 Years	4.2
2 to 5 Years	3.5
5 to 10 Years	4.1
Over 10 Years	3.3

Cleveland Clinic Product Quality Score by Industry

Cleveland Clinic's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech	4
Accounting	4.2
Aerospace and Aviation	1.6
Arts and Entertainment	5
Banking and Financial Services	2
Biotech and Pharmaceuticals	3.9
Construction	5
Consulting	3.3
Education	3.5
Government and Public Policy	3
Healthcare, Hospitals and Medicine	3.3

Cleveland Clinic Product Quality vs. Competitors

Compared to its competitors, Cleveland Clinic's Product Quality score is rated right below Mayo Clinic.

COMPANY		Product Quality Score
	Mayo Clinic	3.8/5
	Cleveland Clinic	3.6/5

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Product Quality for Other Health and Wellness Brands

In the Health and Wellness industry, Cleveland Clinic's Product Quality score is rated right above CVS Health, and is preceded by Philips.

COMPANY		Product Quality Score
	Headspace	4.3/5
	Glossier	4.3/5
	Colgate Palmolive	4.2/5
	Peloton	4/5
	Johnson & Johnson	4/5
	Philips	3.8/5
	Cleveland Clinic	3.6/5
	CVS Health	3.5/5
	WW (formally Weight Watchers)	3.1/5

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Cleveland Clinic Pricing

Cleveland Clinic ROI & Value For Money

3.5/5

Cleveland Clinic has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

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Cleveland Clinic Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Cleveland Clinic.

Quick Insights into Cleveland Clinic ROI

Cleveland Clinic's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Banking and Financial Services industry.

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Ranked Cleveland Clinic ROI the Highest

Asian or Pacific Islander	5
Construction	4.8
26-30	4.7

Ranked Cleveland Clinic ROI the Lowest

Other	2.8
41-45	2.4
Banking and Financial Services	1.5

Cleveland Clinic ROI Score by Gender

Female customers rated Cleveland Clinic's ROI score 0.3 stars higher than Male customers.

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Male

3.3/5

Female

3.6/5

Cleveland Clinic ROI Score by Ethnicity

Cleveland Clinic's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.2	Caucasian	3.2
Hispanic or Latino 3.3	Hispanic or Latino	3.3
African American/Black 4	African American/Black	4
Asian or Pacific Islander 5	Asian or Pacific Islander	5
Other 2.8	Other	2.8

Cleveland Clinic ROI Score by Age

Cleveland Clinic's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.

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Summary	Age	Score
26-30 4.7	26-30	4.7
31-35 3.9	31-35	3.9
36-40 3.7	36-40	3.7
41-45 2.4	41-45	2.4
46-50 3.5	46-50	3.5
51-55 3	51-55	3
56-60 3.9	56-60	3.9
61-65 3.1	61-65	3.1
66+ 3.3	66+	3.3

Cleveland Clinic ROI Score by Usage

Cleveland Clinic's ROI score was rated the highest by customers who have used Cleveland Clinic's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.4
1 to 2 Years	4.1
2 to 5 Years	3.5
5 to 10 Years	3.7
Over 10 Years	3.1

Cleveland Clinic ROI Score by Industry

Cleveland Clinic's ROI score was rated the highest by Construction industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech	4
Accounting	3.9
Aerospace and Aviation	3.1
Arts and Entertainment	4.1
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	3.6
Construction	4.8
Consulting	2.8
Education	3.7
Government and Public Policy	2.6
Healthcare, Hospitals and Medicine	3

Cleveland Clinic Pricing vs. Competitors

Compared to its competitors, Cleveland Clinic's ROI score is rated right below Mayo Clinic.

COMPANY		Pricing Score
	Mayo Clinic	3.5/5
	Cleveland Clinic	3.5/5

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ROI for Other Health and Wellness Brands

In the Health and Wellness industry, Cleveland Clinic's ROI score is rated right above CVS Health, and is preceded by Philips.

COMPANY		Pricing Score
	Peloton	4/5
	Colgate Palmolive	4/5
	Headspace	3.9/5
	Glossier	3.9/5
	Johnson & Johnson	3.9/5
	Philips	3.6/5
	Cleveland Clinic	3.5/5
	CVS Health	3.4/5
	WW (formally Weight Watchers)	2.8/5

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Cleveland Clinic Customer Satisfaction (CSAT)

Cleveland Clinic Customer Satisfaction (CSAT) Score

66 / 100

Cleveland Clinic has an overall Customer Satisfaction score of 66 rated by its users and customers.

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Very Satisfied	47%
Satisfied	19%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	9%
Very Dissatisfied	14%

Very Satisfied

47%

Satisfied

19%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

14%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Cleveland Clinic Customer Satisfaction

Cleveland Clinic's Customer Satisfaction score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Government and Public Policy industry.

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Ranked Cleveland Clinic Customer Satisfaction the Highest

Hispanic or Latino	100%
31-35	86%
Accounting	80%

Ranked Cleveland Clinic Customer Satisfaction the Lowest

Over 10 Years	48%
61-65	43%
Government and Public Policy	34%

Cleveland Clinic Customer Satisfaction Score by Gender

Male customers rated Cleveland Clinic's Customer Satisfaction score 3 points higher than Female customers.

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63 / 100

Male

	Very Satisfied	57%
	Satisfied	6%
	Neither Satisfied nor Dissatisfied	7%
	Dissatisfied	7%
	Very Dissatisfied	23%

60 / 100

Female

	Very Satisfied	40%
	Satisfied	20%
	Neither Satisfied nor Dissatisfied	10%
	Dissatisfied	23%
	Very Dissatisfied	7%

Cleveland Clinic Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Cleveland Clinic's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.

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60 / 100

Very Satisfied	52%
Satisfied	8%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	16%
Very Dissatisfied	16%

Very Satisfied

52%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

16%

Very Dissatisfied

16%

CSAT according to Hispanic or Latino

Cleveland Clinic's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.

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100 / 100

Very Satisfied	100%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

100%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

Cleveland Clinic's Customer Satisfaction (CSAT) score was rated 72% according to African American/Black users and customers.

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72 / 100

Very Satisfied	43%
Satisfied	29%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	0%
Very Dissatisfied	14%

Very Satisfied

43%

Satisfied

29%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

Very Dissatisfied

14%

CSAT according to Asian or Pacific Islander

Cleveland Clinic's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.

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67 / 100

Very Satisfied	67%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	33%

Very Satisfied

67%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

33%

CSAT according to Other

Cleveland Clinic's Customer Satisfaction (CSAT) score was rated 56% according to Other users and customers.

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56 / 100

Very Satisfied	23%
Satisfied	33%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	33%
Very Dissatisfied	0%

Very Satisfied

23%

Satisfied

33%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

33%

Very Dissatisfied

Cleveland Clinic Customer Satisfaction Score by Age

Cleveland Clinic's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.

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100

Breakdown

Age

Score

31-35

86%

36-40

75%

41-45

60%

46-50

67%

51-55

50%

56-60

86%

61-65

43%

66+

44%

Cleveland Clinic Customer Satisfaction Score by Usage

Cleveland Clinic's Customer Satisfaction score was rated the highest by customers who have used Cleveland Clinic's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	73
1 to 2 Years	78
2 to 5 Years	70
5 to 10 Years	61
Over 10 Years	48

Cleveland Clinic Customer Satisfaction Score by Industry

Cleveland Clinic's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Government and Public Policy industry customers.

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{
	"title": "Cleveland Clinic Customer Satisfaction Score by Industry",
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	"bars": [
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			"label": "Tech",
			"groupId": 104,
			"score": 80,
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			"groupId": 515,
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Tech	80
Accounting	80
Biotech and Pharmaceuticals	67
Consulting	34
Education	40
Government and Public Policy	34
Healthcare, Hospitals and Medicine	56

Cleveland Clinic Customer Satisfaction vs. Competitors

Compared to its competitors, Cleveland Clinic's Customer Satisfaction score is rated right above Mayo Clinic.

COMPANY		Customer Satisfaction (CSAT) Score
	Cleveland Clinic	66%
	Mayo Clinic	62%

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Customer Satisfaction for Other Health and Wellness Brands

In the Health and Wellness industry, Cleveland Clinic's Customer Satisfaction score is rated right above Peloton, and is preceded by CVS Health.

COMPANY		Customer Satisfaction (CSAT) Score
	Headspace	84%
	Colgate Palmolive	83%
	Glossier	79%
	Johnson & Johnson	78%
	Philips	74%
	CVS Health	68%
	Cleveland Clinic	66%
	Peloton	63%
	WW (formally Weight Watchers)	46%

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Cleveland Clinic Customer Service

3.5/5

Cleveland Clinic has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.

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About Cleveland Clinic's Customer Service

Address

9500 Euclid Avenue, Cleveland, OH 44195

Website

http://my.clevelandclinic.org

Phone Number

800-233-2273

Cleveland Clinic's Social Links

Quick Insights into Cleveland Clinic Customer Service

Cleveland Clinic's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Banking and Financial Services industry.

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Ranked Cleveland Clinic Customer Service the Highest

Asian or Pacific Islander	5
26-30	4.9
Construction	4.5

Ranked Cleveland Clinic Customer Service the Lowest

41-45	2.9
Other	2.9
Banking and Financial Services	1.8

Cleveland Clinic Customer Service Score by Gender

Female customers rated Cleveland Clinic's Customer Service score 0.4 stars higher than Male customers.

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Male

3.3/5

Female

3.7/5

Cleveland Clinic Customer Service Score by Ethnicity

Cleveland Clinic's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.3	Caucasian	3.3
Hispanic or Latino 3.3	Hispanic or Latino	3.3
African American/Black 4.4	African American/Black	4.4
Asian or Pacific Islander 5	Asian or Pacific Islander	5
Other 2.9	Other	2.9

Cleveland Clinic Customer Service Score by Age

Cleveland Clinic's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.

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100

Summary	Age	Customer Service Score
26-30 4.9	26-30	4.9
31-35 3.9	31-35	3.9
36-40 3.9	36-40	3.9
41-45 2.9	41-45	2.9
46-50 3.4	46-50	3.4
51-55 3.3	51-55	3.3
56-60 3.7	56-60	3.7
61-65 3.1	61-65	3.1
66+ 3.4	66+	3.4

Cleveland Clinic Customer Service Score by Usage

Cleveland Clinic's Customer Service score was rated the highest by customers who have used Cleveland Clinic's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.5
1 to 2 Years	4.1
2 to 5 Years	3.6
5 to 10 Years	3.7
Over 10 Years	3.3

Cleveland Clinic Customer Service Score by Industry

Cleveland Clinic's Customer Service score was rated the highest by Construction industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech	4.3
Accounting	3.9
Aerospace and Aviation	3
Arts and Entertainment	4.4
Banking and Financial Services	1.8
Biotech and Pharmaceuticals	4
Construction	4.5
Consulting	2.6
Education	3.5
Government and Public Policy	2.9
Healthcare, Hospitals and Medicine	3.2

Cleveland Clinic Customer Service vs. Competitors

Compared to its competitors, Cleveland Clinic's Customer Service score is rated right below Mayo Clinic.

COMPANY		Customer Service Score
	Mayo Clinic	3.7/5
	Cleveland Clinic	3.5/5

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Customer Service for Other Health and Wellness Brands

In the Health and Wellness industry, Cleveland Clinic's Customer Service score is rated right above WW (formally Weight Watchers), and is preceded by CVS Health.

COMPANY		Customer Service Score
	Glossier	4.2/5
	Peloton	4/5
	Colgate Palmolive	4/5
	Johnson & Johnson	4/5
	Headspace	3.9/5
	Philips	3.7/5
	CVS Health	3.7/5
	Cleveland Clinic	3.5/5
	WW (formally Weight Watchers)	3/5

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Cleveland Clinic as an Employer

3.7/5

Cleveland Clinic has a 3.7/5 stars for its overall company culture rated by their employees

top

25%

CEO of Cleveland Clinic

Tomislav Mihaljevic

In the Top 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Cleveland Clinic scored a 24 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of Cleveland Clinic would recommend the brand to a friend. ENPS measures how likely Cleveland Clinic employees would recommend working at Cleveland Clinic to a friend.

Net Promoter Score

NPS Score

55%	Promoters
14%	Passive
31%	Detractors

Employee Net Promoter Score

eNPS Score

43%	Promoters
22%	Passive
35%	Detractors

Global Ranking Snapshot

Cleveland Clinic is ranked #708 in the Global Top 100 Brands. It ranks just behind Huawei and just ahead of NPR.

RANK			INDUSTRY
706	SoundCloud	Kerry Trainor	Tech
707	Huawei	Ren Zhengfei	Tech
708	Cleveland Clinic	Tomislav Mihaljevic	Health and Wellness
709	NPR	Jarl Mohn	Media and Entertainment
710	Urban Decay Cosmetics	Tim Warner	Fashion and Beauty
711	BTS	Henrik Ekelund	Media and Entertainment
712	Saudi Aramco	Amin Nasser	Energy and Manufacturing

Health and Wellness Ranking Snapshot

Cleveland Clinic is ranked #58 in the Health and Wellness Industry. It ranks just behind Scripps Health and just ahead of Herbalife.

RANK		Location
56	Allergan	Parsippany, NJ
57	Scripps Health	San Diego, CA
58	Cleveland Clinic	Cleveland, OH
59	Herbalife	Los Angeles, CA
60	Ivoclar Vivadent	Mc Shan, AL
61	Arthrex	Naples, FL
62	USANA Health Sciences	Salt Lake City, UT