30
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
SoundCloud is ranked #240 in Tech Brands
SoundCloud is ranked #240 in Tech Brands
About SoundCloud's Brand
"SoundCloud is an online audio distribution platform that enables users to upload, record, promote and share sounds." SoundCloud’s brand is ranked #706 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of SoundCloud. When compared to other organizations within the Tech industry, SoundCloud is ranked #240. Among its major competitors, SoundCloud is ranked in 2nd place for NPS while Spotify is 1st, and Beatport is 3rd.
Brand at a Glance
76%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
SoundCloud Ranking
- #240 in Tech
- #2 / 4 of its competitors
SoundCloud NPS
SoundCloud's Net Promoter Score (NPS) is a 30 with 55% Promoters, 20% Passives, and 25% Detractors. Net Promoter Score tracks whether SoundCloud's customers would recommend using the product based on a scale of -100 to 100.
SoundCloud Overall NPS
| 55% | Promoters |
|---|---|
| 20% | Passives |
| 25% | Detractors |
SoundCloud NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 49 | Aug 2023 | 49 |
Sep 2023 47 | Sep 2023 | 47 |
Oct 2023 45 | Oct 2023 | 45 |
Nov 2023 45 | Nov 2023 | 45 |
Dec 2023 41 | Dec 2023 | 41 |
Feb 2024 39 | Feb 2024 | 39 |
Mar 2024 39 | Mar 2024 | 39 |
May 2024 32 | May 2024 | 32 |
Oct 2024 33 | Oct 2024 | 33 |
Nov 2024 30 | Nov 2024 | 30 |
Jan 2025 31 | Jan 2025 | 31 |
Dec 2025 29 | Dec 2025 | 29 |
How Other Brands Compare
SoundCloud is ranked second for NPS among its competitors. Spotify and Beatport come in first and third, with Deezer coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SoundCloud NPS by Gender
Female customers rated SoundCloud's NPS 22 points higher than Male customers.
Male
6
SoundCloud's NPS was rated 6 by Male customers on Comparably.
31%
Promoters
44%
Passives
25%
Detractors
Female
28
SoundCloud's NPS was rated 28 by Female customers on Comparably.
57%
Promoters
14%
Passives
29%
Detractors
SoundCloud NPS by Ethnicity
SoundCloud's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -28 | Caucasian | -28 |
Hispanic or Latino 50 | Hispanic or Latino | 50 |
African American/Black 75 | African American/Black | 75 |
Asian or Pacific Islander 25 | Asian or Pacific Islander | 25 |
Other 0 | Other | 0 |
SoundCloud NPS by Age
SoundCloud's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
SoundCloud NPS by Usage
SoundCloud's NPS was rated the highest by customers who have used SoundCloud's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 34 | 1 to 2 Years | 34 |
2 to 5 Years 15 | 2 to 5 Years | 15 |
5 to 10 Years 60 | 5 to 10 Years | 60 |
Over 10 Years -67 | Over 10 Years | -67 |
SoundCloud NPS vs Companies in Tech
In the Tech industry, SoundCloud's NPS is rated right below Peloton.
| COMPANY | NPS Score | |
|---|---|---|
 | Nintendo | 55 |
 | Spotify | 49 |
 | Apple | 48 |
 | Zoom Video Communications | 44 |
 | Netflix | 43 |
 | 42 | |
 | ROBLOX | 38 |
 | Peloton | 31 |
 | SoundCloud | 30 |
SoundCloud Customer Reviews
Out of the 6 SoundCloud customer reviews 5 were positive and 1 was constructive. SoundCloud customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
SoundCloud Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of SoundCloud users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SoundCloud Customer Loyalty Score by Gender
Male customers rated SoundCloud's Customer Loyalty score 4% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of SoundCloud.
Male
78%
Yes
Female
74%
Yes
SoundCloud Customer Loyalty Score by Ethnicity
SoundCloud's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of SoundCloud.
74
out of 100
Caucasian
78
out of 100
Hispanic or Latino
78
out of 100
African American/Black
55
out of 100
Asian or Pacific Islander
70
out of 100
Other
SoundCloud Customer Loyalty Score by Age
SoundCloud's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of SoundCloud.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 72% | 18-25 | 72% |
26-30 78% | 26-30 | 78% |
SoundCloud Customer Loyalty Score by Usage
SoundCloud's Customer Loyalty score was rated the highest by customers who have used SoundCloud's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
SoundCloud Customer Loyalty Score by Industry
SoundCloud's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Marketing, Advertising and Research industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
SoundCloud Customer Loyalty vs. Competitors
Compared to its competitors, SoundCloud's Customer Loyalty score is rated right above Beatport, and is preceded by Deezer.
Unlock SoundCloud Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SoundCloud Customer Loyalty vs. Competitors data and gain insights into your customers today.
Customer Loyalty for Other Tech Brands
In the Tech industry, SoundCloud's Customer Loyalty score is rated right below Peloton.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ROBLOX | 89% |
| Nintendo | 89% |
| Netflix | 87% |
| 87% | |
| Spotify | 87% |
| Apple | 86% |
| Zoom Video Communications | 84% |
| Peloton | 82% |
| SoundCloud | 76% |
Unlock SoundCloud Customer Loyalty vs. Companies in Tech Data
VS
Sign Up for Brand Profile PRO to get the full SoundCloud Customer Loyalty vs. Companies in Tech data and gain insights into your customers today.
SoundCloud Product Quality
3.8/5
SoundCloud has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock SoundCloud's overall Product Quality score rated by its users and customers.
SoundCloud Product Information
SoundCloud’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated SoundCloud's product the highest. Reviewers from the Marketing, Advertising and Research industry rated SoundCloud the lowest at 2.8.
- Website
- http://soundcloud.com
- Company Size
- 201-500 Employees
Industry
Tech
Media
Quick Insights into SoundCloud Product Quality
SoundCloud's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers who have used SoundCloud's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked SoundCloud's Product Quality.
Ranked SoundCloud Product Quality the Highest
Ranked SoundCloud Product Quality the Lowest
SoundCloud Product Quality Score by Gender
SoundCloud's Product Quality score was rated 3.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of SoundCloud.
Male
3.5/5
Female
3.5/5
SoundCloud Product Quality Score by Ethnicity
SoundCloud's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of SoundCloud.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Hispanic or Latino 4.2 | Hispanic or Latino | 4.2 |
African American/Black 4.7 | African American/Black | 4.7 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Other 3.5 | Other | 3.5 |
SoundCloud Product Quality Score by Age
SoundCloud's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of SoundCloud.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 4.7 | 26-30 | 4.7 |
SoundCloud Product Quality Score by Usage
SoundCloud's Product Quality score was rated the highest by customers who have used SoundCloud's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
SoundCloud Product Quality Score by Industry
SoundCloud's Product Quality score was rated the highest by Tech industry customers, and the lowest by Marketing, Advertising and Research industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
SoundCloud Product Quality vs. Competitors
Compared to its competitors, SoundCloud's Product Quality score is rated right above Deezer, and is preceded by Spotify.
Unlock SoundCloud Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SoundCloud Product Quality vs. Competitors data and gain insights into your customers today.
Product Quality for Other Tech Brands
In the Tech industry, SoundCloud's Product Quality score is rated right below ROBLOX.
| COMPANY | Product Quality Score | |
|---|---|---|
| Nintendo | 4.4/5 |
| Apple | 4.3/5 |
| Zoom Video Communications | 4.3/5 |
| Netflix | 4.2/5 |
| Spotify | 4.2/5 |
| 4.1/5 | |
| Peloton | 4/5 |
| ROBLOX | 4/5 |
| SoundCloud | 3.8/5 |
Unlock SoundCloud Product Quality vs. Companies in Tech Data
VS
Sign Up for Brand Profile PRO to get the full SoundCloud Product Quality vs. Companies in Tech data and gain insights into your customers today.
SoundCloud Pricing
SoundCloud ROI & Value For Money
3.6/5
SoundCloud has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock SoundCloud's overall ROI score rated by its users and customers.
SoundCloud Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Marketing, Advertising and Research industry think that they had the lowest ROI from SoundCloud.
Quick Insights into SoundCloud ROI
SoundCloud's ROI score was rated highest by customers who have used SoundCloud's products/services for 5 to 10 Years, and rated lowest by customers who have used SoundCloud's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked SoundCloud's ROI score.
Ranked SoundCloud ROI the Highest
Ranked SoundCloud ROI the Lowest
SoundCloud ROI Score by Gender
Female customers rated SoundCloud's ROI score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of SoundCloud.
Male
3.2/5
Female
3.4/5
SoundCloud ROI Score by Ethnicity
SoundCloud's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of SoundCloud.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 2.9 | Asian or Pacific Islander | 2.9 |
Other 3.5 | Other | 3.5 |
SoundCloud ROI Score by Age
SoundCloud's ROI score was rated 3.5 stars by customers ages 18-25 and customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of SoundCloud.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 3.5 | 26-30 | 3.5 |
SoundCloud ROI Score by Usage
SoundCloud's ROI score was rated the highest by customers who have used SoundCloud's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
SoundCloud ROI Score by Industry
SoundCloud's ROI score was rated the highest by Tech industry customers, and the lowest by Marketing, Advertising and Research industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
SoundCloud Pricing vs. Competitors
Compared to its competitors, SoundCloud's ROI score is rated right above Deezer, and is preceded by Spotify.
Unlock SoundCloud ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SoundCloud ROI vs. Competitors data and gain insights into your customers today.
ROI for Other Tech Brands
In the Tech industry, SoundCloud's ROI score is rated right below ROBLOX.
| COMPANY | Pricing Score | |
|---|---|---|
| Zoom Video Communications | 4.1/5 |
| 4/5 | |
| Spotify | 4/5 |
| Nintendo | 4/5 |
| Peloton | 4/5 |
| Netflix | 4/5 |
| Apple | 4/5 |
| ROBLOX | 3.8/5 |
| SoundCloud | 3.6/5 |
Unlock SoundCloud ROI vs. Companies in Tech Data
VS
Sign Up for Brand Profile PRO to get the full SoundCloud ROI vs. Companies in Tech data and gain insights into your customers today.
SoundCloud Customer Satisfaction (CSAT)
SoundCloud Customer Satisfaction (CSAT) Score
69 / 100
SoundCloud has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
28%
Satisfied
41%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
8%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SoundCloud Customer Satisfaction
SoundCloud's Customer Satisfaction score was rated highest by customers who have used SoundCloud's products/services for 5 to 10 Years, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked SoundCloud's Customer Satisfaction.
Ranked SoundCloud Customer Satisfaction the Highest
Ranked SoundCloud Customer Satisfaction the Lowest
SoundCloud Customer Satisfaction Score by Gender
Male customers rated SoundCloud's Customer Satisfaction score 13 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of SoundCloud.
70 / 100
MaleVery Satisfied | 32% | |
|---|---|---|
Satisfied | 38% | |
Neither Satisfied nor Dissatisfied | 15% | |
Dissatisfied | 0% | |
Very Dissatisfied | 15% |
57 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 29% |
SoundCloud Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
SoundCloud's Customer Satisfaction (CSAT) score was rated 28% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SoundCloud.
28 / 100
Very Satisfied
14%
Satisfied
14%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
14%
Very Dissatisfied
29%
CSAT according to Hispanic or Latino
SoundCloud's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SoundCloud.
100 / 100
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
SoundCloud's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SoundCloud.
100 / 100
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
SoundCloud's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SoundCloud.
75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
SoundCloud Customer Satisfaction Score by Age
SoundCloud's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of SoundCloud.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 89% | |||||||||||||||
| 26-30 | 75% |
SoundCloud Customer Satisfaction Score by Usage
SoundCloud's Customer Satisfaction score was rated the highest by customers who have used SoundCloud's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
SoundCloud Customer Satisfaction Score by Industry
SoundCloud's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Marketing, Advertising and Research industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "SoundCloud Customer Satisfaction Score by Industry",
"text": "SoundCloud's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Marketing, Advertising and Research industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "SoundCloud's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "SoundCloud's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
}
]
}SoundCloud Customer Satisfaction vs. Competitors
Compared to its competitors, SoundCloud's Customer Satisfaction score is rated right above Beatport, and is preceded by Spotify.
Unlock SoundCloud Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SoundCloud Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Customer Satisfaction for Other Tech Brands
In the Tech industry, SoundCloud's Customer Satisfaction score is rated right above Peloton, and is preceded by ROBLOX.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Nintendo | 88% |
| Netflix | 85% |
| Apple | 85% |
| Spotify | 85% |
| 81% | |
| Zoom Video Communications | 74% |
| ROBLOX | 73% |
| SoundCloud | 69% |
| Peloton | 63% |
Unlock SoundCloud Customer Satisfaction vs. Companies in Tech Data
VS
Sign Up for Brand Profile PRO to get the full SoundCloud Customer Satisfaction vs. Companies in Tech data and gain insights into your customers today.
SoundCloud Customer Service
3.6/5
SoundCloud has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock SoundCloud's overall Customer Service score rated by its users and customers.
About SoundCloud's Customer Service
Address
Berlin, MD United States of America
Website
http://soundcloud.com
Quick Insights into SoundCloud Customer Service
SoundCloud's Customer Service score was rated highest by customers who have used SoundCloud's products/services for 5 to 10 Years, and rated lowest by customers who have used SoundCloud's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked SoundCloud's Customer Service score.
Ranked SoundCloud Customer Service the Highest
Ranked SoundCloud Customer Service the Lowest
SoundCloud Customer Service Score by Gender
SoundCloud's Customer Service score was rated 3.1 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of SoundCloud.
Male
3.1/5
Female
3.1/5
SoundCloud Customer Service Score by Ethnicity
SoundCloud's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of SoundCloud.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 2.6 | Asian or Pacific Islander | 2.6 |
Other 4.1 | Other | 4.1 |
SoundCloud Customer Service Score by Age
SoundCloud's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of SoundCloud.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
26-30 3.4 | 26-30 | 3.4 |
SoundCloud Customer Service Score by Usage
SoundCloud's Customer Service score was rated the highest by customers who have used SoundCloud's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
SoundCloud Customer Service Score by Industry
SoundCloud's Customer Service score was rated the highest by Tech industry customers, and the lowest by Marketing, Advertising and Research industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
SoundCloud Customer Service vs. Competitors
Compared to its competitors, SoundCloud's Customer Service score is rated right above Deezer, and is preceded by Spotify.
Unlock SoundCloud Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SoundCloud Customer Service vs. Competitors data and gain insights into your customers today.
Customer Service for Other Tech Brands
In the Tech industry, SoundCloud's Customer Service score is rated right above ROBLOX, and is preceded by Spotify.
| COMPANY | Customer Service Score | |
|---|---|---|
| Apple | 4.2/5 |
| 4/5 | |
| Zoom Video Communications | 4/5 |
| Nintendo | 4/5 |
| Peloton | 4/5 |
| Netflix | 4/5 |
| Spotify | 4/5 |
| SoundCloud | 3.6/5 |
| ROBLOX | 3.6/5 |
Unlock SoundCloud Customer Service vs. Companies in Tech Data
VS
Sign Up for Brand Profile PRO to get the full SoundCloud Customer Service vs. Companies in Tech data and gain insights into your customers today.
SoundCloud as an Employer
4.1/5
SoundCloud has a 4.1/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
SoundCloud scored a 30 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of SoundCloud would recommend the brand to a friend. ENPS measures how likely SoundCloud employees would recommend working at SoundCloud to a friend.
Net Promoter Score
30
NPS Score
| 55% | Promoters |
|---|---|
| 20% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 52% | Promoters |
|---|---|
| 10% | Passive |
| 38% | Detractors |
Global Ranking Snapshot
SoundCloud is ranked #706 in the Global Top 100 Brands. It ranks just behind Driveline Retail Merchandising and just ahead of Huawei.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
704 |  | Infineon Technologies |  | Jochen Hanebeck | Energy and Manufacturing |
705 |  | Driveline Retail Merchandising |  | Randy Wilson | Business and Consumer Services |
706 | | SoundCloud | | Kerry Trainor | Tech |
707 |  | Huawei |  | Ren Zhengfei | Tech |
708 |  | Cleveland Clinic |  | Tomislav Mihaljevic | Health and Wellness |
709 |  | NPR |  | Jarl Mohn | Media and Entertainment |
710 |  | Urban Decay Cosmetics |  | Tim Warner | Fashion and Beauty |
Tech Ranking Snapshot
SoundCloud is ranked #240 in the Tech Industry. It ranks just behind Genetec and just ahead of Huawei.
| RANK | COMPANY | Location | |
|---|---|---|---|
238 |  | Xcel Energy | Minneapolis, MN |
239 |  | Genetec | Montreal, MO |
240 | | SoundCloud | Berlin, MD |
241 | | Huawei | |
242 |  | Xiaomi Technology | |
243 |  | Ripple | San Francisco, CA |
244 |  | Penguin Random House |
