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NPS
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Deezer
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About Deezer's Brand
Among its major competitors, Deezer is ranked in 3rd place for NPS while Spotify is 1st, and SoundCloud is 2nd.Their current valuation is $65.99B
Brand at a Glance
81%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Deezer Ranking
- #3 / 4 of its competitors
Deezer NPS
Deezer's Net Promoter Score (NPS) is a -1 with 37% Promoters, 25% Passives, and 38% Detractors. Net Promoter Score tracks whether Deezer's customers would recommend using the product based on a scale of -100 to 100.
Deezer Overall NPS
| 37% | Promoters |
|---|---|
| 25% | Passives |
| 38% | Detractors |
Deezer NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Feb 2022 50 | Feb 2022 | 50 |
Jul 2022 25 | Jul 2022 | 25 |
Nov 2022 0 | Nov 2022 | 0 |
Dec 2022 -17 | Dec 2022 | -17 |
Mar 2023 -15 | Mar 2023 | -15 |
Dec 2024 0 | Dec 2024 | 0 |
How Other Brands Compare
Deezer is ranked third for NPS among its competitors. Spotify and SoundCloud come in first and second, with Miselu coming in at #4. Among those competitors, it is the third most valued company.
Deezer |  Spotify |  SoundCloud |  Miselu | |
| Global Ranking | #- | #10 | #706 | #- |
| NPS | -1 | 49 | 30 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $65.99B | $49.43B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Deezer NPS by Gender
Deezer's NPS was rated 34 by Female customers on Comparably.
Female
34
Deezer's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Male
N/A
Deezer's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Deezer NPS by Ethnicity
Deezer's NPS was rated 0 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 0 | Other | 0 |
Deezer NPS by Age
Deezer's NPS was rated 34 points by customers ages 26-30 on Comparably.
Deezer NPS by Usage
Deezer's NPS was rated -34 points by customers who have used Deezer's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -34 | 1 to 2 Years | -34 |
Deezer NPS vs. Competitors
Compared to its competitors, Deezer's NPS is rated right below SoundCloud.
| COMPANY | NPS Score | |
|---|---|---|
| Spotify | 49 |
| SoundCloud | 30 |
| Deezer | -1 |
Deezer Customer Reviews
Out of the 2 Deezer customer reviews 2 were positive and 0 were constructive. Deezer customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Deezer Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Deezer users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Deezer Customer Loyalty Score by Gender
Deezer's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Deezer Customer Loyalty Score by Ethnicity
Deezer's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
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100
out of 100
Other
Deezer Customer Loyalty Score by Age
Deezer's Customer Loyalty score was rated 70% by customers ages 26-30 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
Deezer Customer Loyalty Score by Usage
Deezer's Customer Loyalty score was rated 70% by customers who have used Deezer's products/services for 1 to 2 Years.
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Deezer Customer Loyalty vs. Competitors
Compared to its competitors, Deezer's Customer Loyalty score is rated right above SoundCloud, and is preceded by Spotify.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Spotify | 87% |
| Deezer | 81% |
| SoundCloud | 76% |
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Deezer Product Quality
3.7/5
Deezer has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Deezer Product Information
Deezer’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.deezerjobs.com
- Company Size
- 501-1,000 Employees
Quick Insights into Deezer Product Quality
Deezer's Product Quality score was rated highest by customers ages 26-30.
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Ranked Deezer Product Quality the Highest
Deezer Product Quality Score by Gender
Deezer's Product Quality score was rated 4.3 by Female customers on Comparably.
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Female
4.3/5
Male
N/A
Deezer Product Quality Score by Ethnicity
Deezer's Product Quality score was rated 4 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Deezer.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4 | Other | 4 |
Deezer Product Quality Score by Age
Deezer's Product Quality score was rated 4.3 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Deezer.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.3 | 26-30 | 4.3 |
Deezer Product Quality Score by Usage
Deezer's Product Quality score was rated 4 stars by customers who have used Deezer's products/services for 1 to 2 Years.
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Deezer Product Quality vs. Competitors
Compared to its competitors, Deezer's Product Quality score is rated right below SoundCloud.
| COMPANY | Product Quality Score | |
|---|---|---|
| Spotify | 4.2/5 |
| SoundCloud | 3.8/5 |
| Deezer | 3.7/5 |
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Deezer Pricing
Deezer ROI & Value For Money
3.5/5
Deezer has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Deezer ROI
Deezer's ROI score was rated highest by Other customers.
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Ranked Deezer ROI the Highest
Deezer ROI Score by Gender
Deezer's ROI score was rated 3.8 by Female customers on Comparably.
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Female
3.8/5
Male
N/A
Deezer ROI Score by Ethnicity
Deezer's ROI score was rated 4 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Deezer.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4 | Other | 4 |
Deezer ROI Score by Age
Deezer's ROI score was rated 3.5 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Deezer.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
Deezer ROI Score by Usage
Deezer's ROI score was rated 3.3 stars by customers who have used Deezer's products/services for 1 to 2 Years.
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Deezer Pricing vs. Competitors
Compared to its competitors, Deezer's ROI score is rated right below SoundCloud.
| COMPANY | Pricing Score | |
|---|---|---|
| Spotify | 4/5 |
| SoundCloud | 3.6/5 |
| Deezer | 3.5/5 |
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Deezer Customer Satisfaction (CSAT)
Deezer Customer Satisfaction (CSAT) Score
100 / 100
Deezer has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
63%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Deezer Customer Satisfaction
Deezer's Customer Satisfaction score was rated highest by customers who have used Deezer's products/services for 1 to 2 Years.
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Ranked Deezer Customer Satisfaction the Highest
Deezer Customer Satisfaction Score by Gender
Deezer's Customer Satisfaction score was rated 100 by Female customers on Comparably.
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100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Deezer Customer Satisfaction Score by Ethnicity
CSAT according to Other
Deezer's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Deezer.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Deezer Customer Satisfaction Score by Age
Deezer's Customer Satisfaction score was rated 100 points by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Deezer.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% |
Deezer Customer Satisfaction Score by Usage
Deezer's Customer Satisfaction score was rated 100 points by customers who have used Deezer's products/services for 1 to 2 Years.
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Deezer Customer Satisfaction vs. Competitors
Compared to its competitors, Deezer's Customer Satisfaction score is rated right above Spotify.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Deezer | 100% |
| Spotify | 85% |
| SoundCloud | 69% |
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Deezer Customer Service
3.6/5
Deezer has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Deezer's Customer Service
Address
France
Website
http://www.deezerjobs.com
Quick Insights into Deezer Customer Service
Deezer's Customer Service score was rated highest by customers ages 26-30.
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Ranked Deezer Customer Service the Highest
Deezer Customer Service Score by Gender
Deezer's Customer Service score was rated 3.8 by Female customers on Comparably.
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Female
3.8/5
Male
N/A
Deezer Customer Service Score by Ethnicity
Deezer's Customer Service score was rated 4.1 stars by Other customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 4.1 | Other | 4.1 |
Deezer Customer Service Score by Age
Deezer's Customer Service score was rated 4.3 stars by customers ages 26-30 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.3 | 26-30 | 4.3 |
Deezer Customer Service Score by Usage
Deezer's Customer Service score was rated 3.8 stars by customers who have used Deezer's products/services for 1 to 2 Years.
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Deezer Customer Service vs. Competitors
Compared to its competitors, Deezer's Customer Service score is rated right below SoundCloud.
| COMPANY | Customer Service Score | |
|---|---|---|
| Spotify | 4/5 |
| SoundCloud | 3.6/5 |
| Deezer | 3.6/5 |
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Deezer as an Employer
2.4/5
Deezer has a 2.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Deezer scored a -1 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Deezer would recommend the brand to a friend. ENPS measures how likely Deezer employees would recommend working at Deezer to a friend.
Net Promoter Score
-1
NPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
