-100
NPS
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Napster
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About Napster's Brand
Rhapsody operates the Napster platform in 35 countries with a premium subscription service giving millions of subscribers unlimited ad-free access to music Among its major competitors, Napster is ranked in 4th place for NPS while Spotify is 1st, and SoundCloud is 2nd.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
3/5
Pricing
3/5
Customer Service
Napster Ranking
- #3 / 4 of its competitors
Napster NPS
Napster's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Napster's customers would recommend using the product based on a scale of -100 to 100.
Napster Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Napster NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
How Other Brands Compare
Napster is ranked third for NPS among its competitors. Spotify and SoundCloud come in first and second, with OurStage coming in at #4.
Napster |  Spotify |  SoundCloud |  OurStage | |
| Global Ranking | #- | #10 | #706 | #- |
| NPS | -100 | 49 | 30 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $49.43B | - | $90.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Napster NPS vs. Competitors
Compared to its competitors, Napster's NPS is rated right below iHeartRadio.
| COMPANY | NPS Score | |
|---|---|---|
| Spotify | 49 |
| SoundCloud | 30 |
 | iHeartRadio | 22 |
| Napster | -100 |
Napster Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Napster users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Napster Customer Loyalty vs. Competitors
Compared to its competitors, Napster's Customer Loyalty score is rated right above Spotify.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Napster | 100% |
| Spotify | 87% |
| iHeartRadio | 80% |
| SoundCloud | 76% |
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VS
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Napster Product Quality
4.5/5
Napster has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Napster Product Information
Napster’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.napster.com
- Company Size
- 51-200 Employees
Industry
Media
Napster Product Quality vs. Competitors
Compared to its competitors, Napster's Product Quality score is rated right above Spotify.
| COMPANY | Product Quality Score | |
|---|---|---|
| Napster | 4.5/5 |
| Spotify | 4.2/5 |
| iHeartRadio | 3.9/5 |
| SoundCloud | 3.8/5 |
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Napster Pricing
Napster ROI & Value For Money
3/5
Napster has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Napster Pricing vs. Competitors
Compared to its competitors, Napster's ROI score is rated right below SoundCloud.
| COMPANY | Pricing Score | |
|---|---|---|
| Spotify | 4/5 |
| iHeartRadio | 3.9/5 |
| SoundCloud | 3.6/5 |
| Napster | 3/5 |
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Napster Customer Service
3/5
Napster has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Napster's Customer Service
Address
701 5th Ave, Ste 3100, Seattle, WA 98104
Website
http://www.napster.com
Phone Number
(310)281-5000
Napster's Social Links
Napster Customer Service vs. Competitors
Compared to its competitors, Napster's Customer Service score is rated right below SoundCloud.
| COMPANY | Customer Service Score | |
|---|---|---|
| Spotify | 4/5 |
| iHeartRadio | 3.7/5 |
| SoundCloud | 3.6/5 |
| Napster | 3/5 |
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Consumer vs. Employees
Napster scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Napster would recommend the brand to a friend. ENPS measures how likely Napster employees would recommend working at Napster to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
