22
NPS
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iHeartRadio
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About iHeartRadio's Brand
iHeartRadio is a digital radio service that enables its users to listen to their favorite live stations or create custom stations.
Brand at a Glance
80%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
iHeartRadio NPS
iHeartRadio's Net Promoter Score (NPS) is a 22 with 54% Promoters, 14% Passives, and 32% Detractors. Net Promoter Score tracks whether iHeartRadio's customers would recommend using the product based on a scale of -100 to 100.
iHeartRadio Overall NPS
| 54% | Promoters |
|---|---|
| 14% | Passives |
| 32% | Detractors |
iHeartRadio NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 20 | Sep 2024 | 20 |
Oct 2024 21 | Oct 2024 | 21 |
Nov 2024 21 | Nov 2024 | 21 |
Dec 2024 20 | Dec 2024 | 20 |
Jan 2025 20 | Jan 2025 | 20 |
Feb 2025 22 | Feb 2025 | 22 |
Mar 2025 22 | Mar 2025 | 22 |
Apr 2025 22 | Apr 2025 | 22 |
Jun 2025 22 | Jun 2025 | 22 |
Jul 2025 23 | Jul 2025 | 23 |
Aug 2025 22 | Aug 2025 | 22 |
Oct 2025 22 | Oct 2025 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
iHeartRadio NPS by Gender
Female customers rated iHeartRadio's NPS 24 points higher than Male customers.
Male
33
iHeartRadio's NPS was rated 33 by Male customers on Comparably.
59%
Promoters
15%
Passives
26%
Detractors
Female
57
iHeartRadio's NPS was rated 57 by Female customers on Comparably.
69%
Promoters
19%
Passives
12%
Detractors
iHeartRadio NPS by Ethnicity
iHeartRadio's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 37 | Caucasian | 37 |
Hispanic or Latino 72 | Hispanic or Latino | 72 |
African American/Black 75 | African American/Black | 75 |
Asian or Pacific Islander 25 | Asian or Pacific Islander | 25 |
Other 67 | Other | 67 |
iHeartRadio NPS by Age
iHeartRadio's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
iHeartRadio NPS by Usage
iHeartRadio's NPS was rated the highest by customers who have used iHeartRadio's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 64 | 1 to 2 Years | 64 |
2 to 5 Years 33 | 2 to 5 Years | 33 |
5 to 10 Years 50 | 5 to 10 Years | 50 |
Over 10 Years 57 | Over 10 Years | 57 |
iHeartRadio Customer Reviews
Out of the 8 iHeartRadio customer reviews 7 were positive and 1 was constructive. iHeartRadio customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
iHeartRadio Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of iHeartRadio users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
iHeartRadio Customer Loyalty Score by Gender
Female customers rated iHeartRadio's Customer Loyalty score 20% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of iHeartRadio.
Male
73%
Yes
Female
93%
Yes
iHeartRadio Customer Loyalty Score by Ethnicity
iHeartRadio's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of iHeartRadio.
81
out of 100
Caucasian
87
out of 100
Hispanic or Latino
78
out of 100
African American/Black
78
out of 100
Asian or Pacific Islander
100
out of 100
Other
iHeartRadio Customer Loyalty Score by Age
iHeartRadio's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of iHeartRadio.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 82% | 18-25 | 82% |
26-30 78% | 26-30 | 78% |
31-35 55% | 31-35 | 55% |
36-40 100% | 36-40 | 100% |
41-45 74% | 41-45 | 74% |
46-50 100% | 46-50 | 100% |
51-55 87% | 51-55 | 87% |
56-60 100% | 56-60 | 100% |
61-65 33% | 61-65 | 33% |
66+ 100% | 66+ | 100% |
iHeartRadio Customer Loyalty Score by Usage
iHeartRadio's Customer Loyalty score was rated the highest by customers who have used iHeartRadio's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
iHeartRadio Customer Loyalty Score by Industry
iHeartRadio's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
iHeartRadio Product Quality
3.9/5
iHeartRadio has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock iHeartRadio's overall Product Quality score rated by its users and customers.
iHeartRadio Product Information
iHeartRadio’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated iHeartRadio's product the highest. Reviewers from the Arts and Entertainment industry rated iHeartRadio the lowest at 3.8.
- Website
- http://iheart.com
- Company Size
- 10,000+ Employees
Industry
Tech
Content
Media
Mobile App
Sports & Entertainment
Quick Insights into iHeartRadio Product Quality
iHeartRadio's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked iHeartRadio's Product Quality.
Ranked iHeartRadio Product Quality the Highest
Ranked iHeartRadio Product Quality the Lowest
iHeartRadio Product Quality Score by Gender
Male customers rated iHeartRadio's Product Quality score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of iHeartRadio.
Male
4.3/5
Female
4.2/5
iHeartRadio Product Quality Score by Ethnicity
iHeartRadio's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of iHeartRadio.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
African American/Black 4.7 | African American/Black | 4.7 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 3.8 | Other | 3.8 |
iHeartRadio Product Quality Score by Age
iHeartRadio's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of iHeartRadio.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 4.2 | 26-30 | 4.2 |
31-35 4.1 | 31-35 | 4.1 |
36-40 5 | 36-40 | 5 |
41-45 4 | 41-45 | 4 |
46-50 4.4 | 46-50 | 4.4 |
51-55 4.5 | 51-55 | 4.5 |
56-60 4.2 | 56-60 | 4.2 |
61-65 3.7 | 61-65 | 3.7 |
66+ 4.6 | 66+ | 4.6 |
iHeartRadio Product Quality Score by Usage
iHeartRadio's Product Quality score was rated the highest by customers who have used iHeartRadio's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
iHeartRadio Product Quality Score by Industry
iHeartRadio's Product Quality score was rated the highest by Retail industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
iHeartRadio Pricing
iHeartRadio ROI & Value For Money
3.9/5
iHeartRadio has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock iHeartRadio's overall ROI score rated by its users and customers.
iHeartRadio Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Accounting industry think that they had the lowest ROI from iHeartRadio.
Quick Insights into iHeartRadio ROI
iHeartRadio's ROI score was rated highest by customers from the Retail industry, and rated lowest by customers ages 61-65.
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Ranked iHeartRadio ROI the Highest
Ranked iHeartRadio ROI the Lowest
iHeartRadio ROI Score by Gender
Female customers rated iHeartRadio's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of iHeartRadio.
Male
4.1/5
Female
4.2/5
iHeartRadio ROI Score by Ethnicity
iHeartRadio's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of iHeartRadio.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Hispanic or Latino 4.5 | Hispanic or Latino | 4.5 |
African American/Black 4.9 | African American/Black | 4.9 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Other 4.1 | Other | 4.1 |
iHeartRadio ROI Score by Age
iHeartRadio's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of iHeartRadio.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 4.2 | 26-30 | 4.2 |
31-35 3.5 | 31-35 | 3.5 |
36-40 4.7 | 36-40 | 4.7 |
41-45 4.1 | 41-45 | 4.1 |
46-50 4.8 | 46-50 | 4.8 |
51-55 4.5 | 51-55 | 4.5 |
56-60 3.9 | 56-60 | 3.9 |
61-65 3.1 | 61-65 | 3.1 |
66+ 3.9 | 66+ | 3.9 |
iHeartRadio ROI Score by Usage
iHeartRadio's ROI score was rated the highest by customers who have used iHeartRadio's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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iHeartRadio ROI Score by Industry
iHeartRadio's ROI score was rated the highest by Retail industry customers, and the lowest by Accounting industry customers.
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iHeartRadio Customer Satisfaction (CSAT)
iHeartRadio Customer Satisfaction (CSAT) Score
79 / 100
iHeartRadio has an overall Customer Satisfaction score of 79 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
34%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
6%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into iHeartRadio Customer Satisfaction
iHeartRadio's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by Other customers.
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Ranked iHeartRadio Customer Satisfaction the Highest
Ranked iHeartRadio Customer Satisfaction the Lowest
iHeartRadio Customer Satisfaction Score by Gender
iHeartRadio's Customer Satisfaction score was rated 88 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of iHeartRadio.
88 / 100
MaleVery Satisfied | 71% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 4% | |
Very Dissatisfied | 4% |
88 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 38% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
iHeartRadio Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
iHeartRadio's Customer Satisfaction (CSAT) score was rated 84% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of iHeartRadio.
84 / 100
Very Satisfied
53%
Satisfied
31%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
4%
Very Dissatisfied
3%
CSAT according to Hispanic or Latino
iHeartRadio's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of iHeartRadio.
100 / 100
Very Satisfied
71%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
iHeartRadio's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of iHeartRadio.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
iHeartRadio's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of iHeartRadio.
100 / 100
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
iHeartRadio's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of iHeartRadio.
67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
iHeartRadio Customer Satisfaction Score by Age
iHeartRadio's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of iHeartRadio.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 80% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 75% | |||||||||||||||
| 41-45 | 86% | |||||||||||||||
| 46-50 | 100% | |||||||||||||||
| 51-55 | 86% | |||||||||||||||
| 56-60 | 75% | |||||||||||||||
| 61-65 | 67% | |||||||||||||||
| 66+ | 100% |
iHeartRadio Customer Satisfaction Score by Usage
iHeartRadio's Customer Satisfaction score was rated the highest by customers who have used iHeartRadio's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
iHeartRadio Customer Satisfaction Score by Industry
iHeartRadio's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "iHeartRadio Customer Satisfaction Score by Industry",
"text": "iHeartRadio's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
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"scoreClassName": "max",
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},
{
"label": "Accounting",
"groupId": 495,
"score": 100,
"stars": 0,
"csatScore": 100,
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"scoreClassName": "max",
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},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 67,
"stars": 0,
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"scoreClassName": "",
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"groupId": 522,
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"scoreClassName": "",
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},
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"label": "Retail",
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]
}iHeartRadio Customer Service
3.7/5
iHeartRadio has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock iHeartRadio's overall Customer Service score rated by its users and customers.
About iHeartRadio's Customer Service
Address
New York City, NY 78209
Website
http://iheart.com
Phone Number
210-822-2828
iHeartRadio's Social Links
Quick Insights into iHeartRadio Customer Service
iHeartRadio's Customer Service score was rated highest by customers from the Retail industry, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked iHeartRadio's Customer Service score.
Ranked iHeartRadio Customer Service the Highest
Ranked iHeartRadio Customer Service the Lowest
iHeartRadio Customer Service Score by Gender
Female customers rated iHeartRadio's Customer Service score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of iHeartRadio.
Male
3.8/5
Female
4.1/5
iHeartRadio Customer Service Score by Ethnicity
iHeartRadio's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of iHeartRadio.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Hispanic or Latino 4.4 | Hispanic or Latino | 4.4 |
African American/Black 4.4 | African American/Black | 4.4 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Other 4.1 | Other | 4.1 |
iHeartRadio Customer Service Score by Age
iHeartRadio's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of iHeartRadio.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 4.5 | 26-30 | 4.5 |
31-35 3.6 | 31-35 | 3.6 |
36-40 4.6 | 36-40 | 4.6 |
41-45 3.8 | 41-45 | 3.8 |
46-50 4.3 | 46-50 | 4.3 |
51-55 4 | 51-55 | 4 |
56-60 3.6 | 56-60 | 3.6 |
61-65 2.9 | 61-65 | 2.9 |
66+ 4.2 | 66+ | 4.2 |
iHeartRadio Customer Service Score by Usage
iHeartRadio's Customer Service score was rated the highest by customers who have used iHeartRadio's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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iHeartRadio Customer Service Score by Industry
iHeartRadio's Customer Service score was rated the highest by Retail industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
iHeartRadio as an Employer
2.4/5
iHeartRadio has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
iHeartRadio scored a 22 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of iHeartRadio would recommend the brand to a friend. ENPS measures how likely iHeartRadio employees would recommend working at iHeartRadio to a friend.
Net Promoter Score
22
NPS Score
| 54% | Promoters |
|---|---|
| 14% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 33% | Promoters |
|---|---|
| 13% | Passive |
| 54% | Detractors |
