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NPS
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Beatport
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About Beatport's Brand
Beatport serves the unique needs of our community with world-class products and services that inspire and connect the landscape of creators, DJs, and fans Among its major competitors, Beatport is ranked in 3rd place for NPS while MySpace is 1st, and SoundCloud is 2nd.
Brand at a Glance
73%
Customer Loyalty
3.4/5
Product Quality
2.8/5
Pricing
3.1/5
Customer Service
Beatport Ranking
- #3 / 4 of its competitors
Beatport NPS
Beatport's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Beatport's customers would recommend using the product based on a scale of -100 to 100.
Beatport Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Beatport NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
Aug 2021 0 | Aug 2021 | 0 |
Oct 2022 33 | Oct 2022 | 33 |
Nov 2022 0 | Nov 2022 | 0 |
Jan 2023 0 | Jan 2023 | 0 |
How Other Brands Compare
Beatport is ranked third for NPS among its competitors. MySpace and SoundCloud come in first and second, with Deezer coming in at #4.
Beatport |  SoundCloud |  Deezer |  MySpace | |
| Global Ranking | #- | #706 | #- | #- |
| NPS | 0 | 30 | -1 | 49 |
| Valuation Updated every 24 hours for public companies | - | - | $65.99B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Beatport NPS vs. Competitors
Compared to its competitors, Beatport's NPS is rated right above PledgeMusic, and is preceded by SoundCloud.
| COMPANY | NPS Score | |
|---|---|---|
| MySpace | 49 |
| SoundCloud | 30 |
| Beatport | 0 |
 | PledgeMusic | N/A |
 | Rdio | N/A |
| Deezer | -1 |
Beatport Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Beatport users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Beatport Customer Loyalty vs. Competitors
Compared to its competitors, Beatport's Customer Loyalty score is rated right above PledgeMusic, and is preceded by SoundCloud.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Deezer | 81% |
| MySpace | 76% |
| SoundCloud | 76% |
| Beatport | 73% |
| PledgeMusic | N/A |
| Rdio | N/A |
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Beatport Product Quality
3.4/5
Beatport has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Beatport Product Information
Beatport’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.beatport.com
- Company Size
- 51-200 Employees
Industry
Tech
Media
Beatport Product Quality vs. Competitors
Compared to its competitors, Beatport's Product Quality score is rated right above PledgeMusic, and is preceded by Deezer.
| COMPANY | Product Quality Score | |
|---|---|---|
| MySpace | 3.8/5 |
| SoundCloud | 3.8/5 |
| Deezer | 3.7/5 |
| Beatport | 3.4/5 |
| PledgeMusic | N/A |
| Rdio | N/A |
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Beatport Pricing
Beatport ROI & Value For Money
2.8/5
Beatport has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Beatport Pricing vs. Competitors
Compared to its competitors, Beatport's ROI score is rated right above PledgeMusic, and is preceded by MySpace.
| COMPANY | Pricing Score | |
|---|---|---|
| SoundCloud | 3.6/5 |
| Deezer | 3.5/5 |
| MySpace | 3.3/5 |
| Beatport | 2.8/5 |
| PledgeMusic | N/A |
| Rdio | N/A |
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Beatport Customer Satisfaction (CSAT)
Beatport Customer Satisfaction (CSAT) Score
67 / 100
Beatport has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Beatport Customer Satisfaction vs. Competitors
Compared to its competitors, Beatport's Customer Satisfaction score is rated right above MySpace, and is preceded by SoundCloud.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Deezer | 100% |
| SoundCloud | 69% |
| Beatport | 67% |
| MySpace | 60% |
| PledgeMusic | 0% |
| Rdio | 0% |
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Beatport Customer Service
3.1/5
Beatport has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Beatport's Customer Service
Address
Zeppelin Station, 3501 Wazee St #103, Denver, CO 80216
Website
http://www.beatport.com
Phone Number
17209329103
Beatport Customer Service vs. Competitors
Compared to its competitors, Beatport's Customer Service score is rated right above PledgeMusic, and is preceded by MySpace.
| COMPANY | Customer Service Score | |
|---|---|---|
| SoundCloud | 3.6/5 |
| Deezer | 3.6/5 |
| MySpace | 3.2/5 |
| Beatport | 3.1/5 |
| PledgeMusic | N/A |
| Rdio | N/A |
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Beatport as an Employer
4.1/5
Beatport has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Beatport scored a 0 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Beatport would recommend the brand to a friend. ENPS measures how likely Beatport employees would recommend working at Beatport to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
