49
NPS
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Brand Page
MySpace
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About MySpace's Brand
MySpace is a social networking site that enables members to make friends, write blog posts, add music, and customize their MySpace pages. Among its major competitors, MySpace is ranked in 1st place for NPS while Google is 2nd, and LinkedIn is 3rd.
Brand at a Glance
76%
Customer Loyalty
3.8/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
MySpace Ranking
- #1 / 4 of its competitors
MySpace NPS
MySpace's Net Promoter Score (NPS) is a 49 with 62% Promoters, 25% Passives, and 13% Detractors. Net Promoter Score tracks whether MySpace's customers would recommend using the product based on a scale of -100 to 100.
MySpace Overall NPS
| 62% | Promoters |
|---|---|
| 25% | Passives |
| 13% | Detractors |
MySpace NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -100 | Jun 2021 | -100 |
Sep 2022 -50 | Sep 2022 | -50 |
Dec 2022 0 | Dec 2022 | 0 |
Sep 2023 40 | Sep 2023 | 40 |
Jan 2024 49 | Jan 2024 | 49 |
Apr 2024 57 | Apr 2024 | 57 |
Jun 2025 50 | Jun 2025 | 50 |
How Other Brands Compare
MySpace is ranked first for NPS among its competitors. Google and LinkedIn come in second and third, with Meta coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MySpace Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of MySpace users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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MySpace Customer Loyalty vs. Competitors
Compared to its competitors, MySpace's Customer Loyalty score is rated right above Meta, and is preceded by AOL.
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MySpace Product Quality
3.8/5
MySpace has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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MySpace Product Information
MySpace’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://myspace.com
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Ecommerce and Marketplaces
Media
Social
Sports & Entertainment
MySpace Product Quality vs. Competitors
Compared to its competitors, MySpace's Product Quality score is rated right above Meta, and is preceded by LinkedIn.
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MySpace Pricing
MySpace ROI & Value For Money
3.3/5
MySpace has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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MySpace Pricing vs. Competitors
Compared to its competitors, MySpace's ROI score is rated right above Beatport, and is preceded by Meta.
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MySpace Customer Satisfaction (CSAT)
MySpace Customer Satisfaction (CSAT) Score
60 / 100
MySpace has an overall Customer Satisfaction score of 60 rated by its users and customers.
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Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MySpace Customer Satisfaction vs. Competitors
Compared to its competitors, MySpace's Customer Satisfaction score is rated right above AOL, and is preceded by Meta.
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MySpace Customer Service
3.2/5
MySpace has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About MySpace's Customer Service
Address
8391 Beverly Blvd., #349, Beverly Hills, CA
Website
http://myspace.com
MySpace Customer Service vs. Competitors
Compared to its competitors, MySpace's Customer Service score is rated right above Beatport, and is preceded by Meta.
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Consumer vs. Employees
MySpace scored a 49 for Net Promoter Score and a -75 for Employee Net Promoter Score. NPS gauges how likely a customer of MySpace would recommend the brand to a friend. ENPS measures how likely MySpace employees would recommend working at MySpace to a friend.
Net Promoter Score
49
NPS Score
| 62% | Promoters |
|---|---|
| 25% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
-75
eNPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
