41
NPS
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IntouchCX is ranked #245 in Tech Brands
IntouchCX is ranked #245 in Tech Brands
About IntouchCX's Brand
We are IntouchCX. Where innovation meets industry. Where passion meets purpose. Where scale meets soul. IntouchCX’s brand is ranked #728 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of IntouchCX. When compared to other organizations within the Tech industry, IntouchCX is ranked #245. Among its major competitors, IntouchCX is ranked in 1st place for NPS while TaskUs is 2nd, and TP is 3rd. Overall, IntouchCX has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
82%
Customer Loyalty
4.3/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
IntouchCX Ranking
- #245 in Tech
- #1 / 4 of its competitors
IntouchCX NPS
IntouchCX's Net Promoter Score (NPS) is a 41 with 68% Promoters, 5% Passives, and 27% Detractors. Net Promoter Score tracks whether IntouchCX's customers would recommend using the product based on a scale of -100 to 100.
IntouchCX Overall NPS
| 68% | Promoters |
|---|---|
| 5% | Passives |
| 27% | Detractors |
IntouchCX NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 45 | Nov 2023 | 45 |
Dec 2023 43 | Dec 2023 | 43 |
Mar 2024 45 | Mar 2024 | 45 |
Apr 2024 45 | Apr 2024 | 45 |
Jun 2024 45 | Jun 2024 | 45 |
Aug 2024 43 | Aug 2024 | 43 |
Sep 2024 44 | Sep 2024 | 44 |
Oct 2024 41 | Oct 2024 | 41 |
Dec 2024 41 | Dec 2024 | 41 |
Feb 2025 39 | Feb 2025 | 39 |
Apr 2025 39 | Apr 2025 | 39 |
Jul 2025 41 | Jul 2025 | 41 |
How Other Brands Compare
IntouchCX is ranked first for NPS among its competitors. TaskUs and Concentrix come in second and third, with Telus International coming in at #4.
 IntouchCX |  Concentrix |  TaskUs |  Telus International | |
| Global Ranking | #728 | #363 | #859 | #- |
| NPS | 41 | 15 | 34 | -1 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $4.34B | $750.00M | $26.65B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IntouchCX NPS by Gender
Male customers rated IntouchCX's NPS 16 points higher than Female customers.
Male
94
IntouchCX's NPS was rated 94 by Male customers on Comparably.
97%
Promoters
0%
Passives
3%
Detractors
Female
78
IntouchCX's NPS was rated 78 by Female customers on Comparably.
89%
Promoters
0%
Passives
11%
Detractors
IntouchCX NPS by Ethnicity
IntouchCX's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 100 | African American/Black | 100 |
Other -20 | Other | -20 |
IntouchCX NPS by Age
IntouchCX's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
IntouchCX NPS by Usage
IntouchCX's NPS was rated the highest by customers who have used IntouchCX's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
1 to 2 Years 84 | 1 to 2 Years | 84 |
2 to 5 Years 84 | 2 to 5 Years | 84 |
5 to 10 Years 90 | 5 to 10 Years | 90 |
Over 10 Years 100 | Over 10 Years | 100 |
IntouchCX NPS vs. Competitors
Compared to its competitors, IntouchCX's NPS is rated right above TaskUs.
| COMPANY | NPS Score | |
|---|---|---|
| IntouchCX | 41 |
| TaskUs | 34 |
 | TP | 33 |
 | Alorica | 25 |
| Concentrix | 15 |
| Telus International | -1 |
IntouchCX Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of IntouchCX users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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IntouchCX Customer Loyalty Score by Gender
Male customers rated IntouchCX's Customer Loyalty score 3% higher than Female customers.
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Male
100%
Yes
Female
97%
Yes
IntouchCX Customer Loyalty Score by Ethnicity
IntouchCX's Customer Loyalty score was rated 82% by Other customers on Comparably.
% who answered "Yes"
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82
out of 100
Other
IntouchCX Customer Loyalty Score by Age
IntouchCX's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 82% | 18-25 | 82% |
26-30 100% | 26-30 | 100% |
31-35 100% | 31-35 | 100% |
36-40 100% | 36-40 | 100% |
41-45 100% | 41-45 | 100% |
46-50 78% | 46-50 | 78% |
IntouchCX Customer Loyalty Score by Usage
IntouchCX's Customer Loyalty score was rated the highest by customers who have used IntouchCX's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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IntouchCX Customer Loyalty Score by Industry
IntouchCX's Customer Loyalty score was rated 100% by both Accounting and Tech industry customers.
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IntouchCX Customer Loyalty vs. Competitors
Compared to its competitors, IntouchCX's Customer Loyalty score is rated right above TP, and is preceded by Alorica.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| TaskUs | 85% |
| Alorica | 83% |
| IntouchCX | 82% |
| TP | 78% |
| Concentrix | 75% |
| Telus International | 69% |
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Customer Loyalty for Other Tech Brands
In the Tech industry, IntouchCX's Customer Loyalty score is rated right above Peloton, and is preceded by Zoom Video Communications.
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IntouchCX Product Quality
4.3/5
IntouchCX has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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IntouchCX Product Information
IntouchCX’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated IntouchCX's product the highest. Reviewers from the Tech industry rated IntouchCX the lowest at 4.9.
- Website
- https://www.intouchcx.com
- Company Size
- 10,000+ Employees
Industry
Outsourcing or Offshoring
Quick Insights into IntouchCX Product Quality
IntouchCX's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers who have used IntouchCX's products/services for Less than 1 Year.
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Ranked IntouchCX Product Quality the Highest
Ranked IntouchCX Product Quality the Lowest
IntouchCX Product Quality Score by Gender
Male customers rated IntouchCX's Product Quality score 0.2 stars higher than Female customers.
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Male
4.9/5
Female
4.7/5
IntouchCX Product Quality Score by Ethnicity
IntouchCX's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 5 | African American/Black | 5 |
Other 4.1 | Other | 4.1 |
IntouchCX Product Quality Score by Age
IntouchCX's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 4.9 | 26-30 | 4.9 |
31-35 4.9 | 31-35 | 4.9 |
36-40 5 | 36-40 | 5 |
41-45 5 | 41-45 | 5 |
46-50 4.4 | 46-50 | 4.4 |
IntouchCX Product Quality Score by Usage
IntouchCX's Product Quality score was rated the highest by customers who have used IntouchCX's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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IntouchCX Product Quality Score by Industry
IntouchCX's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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IntouchCX Product Quality vs. Competitors
Compared to its competitors, IntouchCX's Product Quality score is rated right above TaskUs.
| COMPANY | Product Quality Score | |
|---|---|---|
| IntouchCX | 4.3/5 |
| TaskUs | 4.1/5 |
| TP | 4/5 |
| Alorica | 4/5 |
| Concentrix | 3.8/5 |
| Telus International | 3.7/5 |
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Product Quality for Other Tech Brands
In the Tech industry, IntouchCX's Product Quality score is rated right above Apple, and is preceded by Nintendo.
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IntouchCX Pricing
IntouchCX ROI & Value For Money
4.1/5
IntouchCX has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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IntouchCX Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into IntouchCX ROI
IntouchCX's ROI score was rated highest by customers ages 36-40, and rated lowest by customers who have used IntouchCX's products/services for Less than 1 Year.
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Ranked IntouchCX ROI the Highest
Ranked IntouchCX ROI the Lowest
IntouchCX ROI Score by Gender
Male customers rated IntouchCX's ROI score 0.3 stars higher than Female customers.
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Male
4.9/5
Female
4.6/5
IntouchCX ROI Score by Ethnicity
IntouchCX's ROI score was rated 3.6 stars by Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.6 | Other | 3.6 |
IntouchCX ROI Score by Age
IntouchCX's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
26-30 4.9 | 26-30 | 4.9 |
31-35 4.9 | 31-35 | 4.9 |
36-40 5 | 36-40 | 5 |
41-45 5 | 41-45 | 5 |
46-50 4.4 | 46-50 | 4.4 |
IntouchCX ROI Score by Usage
IntouchCX's ROI score was rated the highest by customers who have used IntouchCX's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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IntouchCX ROI Score by Industry
IntouchCX's ROI score was rated 5 stars by both Accounting and Tech industry customers.
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IntouchCX Pricing vs. Competitors
Compared to its competitors, IntouchCX's ROI score is rated right above TP, and is preceded by TaskUs.
| COMPANY | Pricing Score | |
|---|---|---|
| TaskUs | 4.2/5 |
| IntouchCX | 4.1/5 |
| TP | 3.9/5 |
| Alorica | 3.9/5 |
| Telus International | 3.8/5 |
| Concentrix | 3.4/5 |
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ROI for Other Tech Brands
In the Tech industry, IntouchCX's ROI score is rated right above Zoom Video Communications.
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IntouchCX Customer Satisfaction (CSAT)
IntouchCX Customer Satisfaction (CSAT) Score
68 / 100
IntouchCX has an overall Customer Satisfaction score of 68 rated by its users and customers.
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Very Satisfied
25%
Satisfied
43%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
4%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into IntouchCX Customer Satisfaction
IntouchCX's Customer Satisfaction score was rated highest by customers who have used IntouchCX's products/services for 1 to 2 Years, and rated lowest by customers who have used IntouchCX's products/services for Less than 1 Year.
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Ranked IntouchCX Customer Satisfaction the Highest
Ranked IntouchCX Customer Satisfaction the Lowest
IntouchCX Customer Satisfaction Score by Gender
IntouchCX's Customer Satisfaction score was rated 60 by Female customers on Comparably.
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60 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
IntouchCX Customer Satisfaction Score by Ethnicity
CSAT according to Other
IntouchCX's Customer Satisfaction (CSAT) score was rated 80% according to Other users and customers.
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80 / 100
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
IntouchCX Customer Satisfaction Score by Age
IntouchCX's Customer Satisfaction score was rated 67 points by customers ages 18-25 on Comparably.
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0
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40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% |
IntouchCX Customer Satisfaction Score by Usage
IntouchCX's Customer Satisfaction score was rated the highest by customers who have used IntouchCX's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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IntouchCX Customer Satisfaction vs. Competitors
Compared to its competitors, IntouchCX's Customer Satisfaction score is rated right above Telus International, and is preceded by TP.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Alorica | 80% |
| TP | 78% |
| IntouchCX | 68% |
| Telus International | 65% |
| TaskUs | 61% |
| Concentrix | 49% |
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Customer Satisfaction for Other Tech Brands
In the Tech industry, IntouchCX's Customer Satisfaction score is rated right above Peloton, and is preceded by ROBLOX.
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IntouchCX Customer Service
4.2/5
IntouchCX has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About IntouchCX's Customer Service
Address
240 Kennedy St, Winnipeg R3C 1T1 Canada
Website
https://www.intouchcx.com
Phone Number
1-800-530-1121
IntouchCX's Social Links
Quick Insights into IntouchCX Customer Service
IntouchCX's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers who have used IntouchCX's products/services for Less than 1 Year.
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Ranked IntouchCX Customer Service the Highest
Ranked IntouchCX Customer Service the Lowest
IntouchCX Customer Service Score by Gender
Male customers rated IntouchCX's Customer Service score 0.3 stars higher than Female customers.
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Male
4.9/5
Female
4.6/5
IntouchCX Customer Service Score by Ethnicity
IntouchCX's Customer Service score was rated 3.3 stars by Other customers on Comparably.
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0
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40
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 3.3 | Other | 3.3 |
IntouchCX Customer Service Score by Age
IntouchCX's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 4.6 | 26-30 | 4.6 |
31-35 5 | 31-35 | 5 |
36-40 4.9 | 36-40 | 4.9 |
41-45 5 | 41-45 | 5 |
46-50 4.4 | 46-50 | 4.4 |
IntouchCX Customer Service Score by Usage
IntouchCX's Customer Service score was rated the highest by customers who have used IntouchCX's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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IntouchCX Customer Service Score by Industry
IntouchCX's Customer Service score was rated 5 stars by both Accounting and Tech industry customers.
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IntouchCX Customer Service vs. Competitors
Compared to its competitors, IntouchCX's Customer Service score is rated right above TaskUs.
| COMPANY | Customer Service Score | |
|---|---|---|
| IntouchCX | 4.2/5 |
| TaskUs | 4/5 |
| TP | 4/5 |
| Alorica | 4/5 |
| Concentrix | 3.7/5 |
| Telus International | 3.7/5 |
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Customer Service for Other Tech Brands
In the Tech industry, IntouchCX's Customer Service score is rated right above Apple.
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IntouchCX as an Employer
4.6/5
IntouchCX has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
CEO of IntouchCX
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
IntouchCX scored a 41 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of IntouchCX would recommend the brand to a friend. ENPS measures how likely IntouchCX employees would recommend working at IntouchCX to a friend.
Net Promoter Score
41
NPS Score
| 68% | Promoters |
|---|---|
| 5% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 60% | Promoters |
|---|---|
| 14% | Passive |
| 26% | Detractors |
Global Ranking Snapshot
IntouchCX is ranked #728 in the Global Top 100 Brands. It ranks just behind Herbalife and just ahead of BlackCamel Energy Ltd.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
726 |  | Wipro Limited |  | Thierry Delaporte | Business and Consumer Services |
727 |  | Herbalife |  | John Agwunobi | Health and Wellness |
728 | | IntouchCX | | Mitul Kotecha and Shane Kozlowich | Tech |
729 |  | BlackCamel Energy Ltd |  | Alaba Joseph Olajide | Energy and Manufacturing |
730 |  | Ezappsolution |  | Gourav Shandilya | Tech |
731 |  | Cummins Inc. |  | Tom Linebarger | Automotive and Transportation |
732 |  | Blue Bell Ice Cream |  | Paul Kruse | Food and Beverages |
Tech Ranking Snapshot
IntouchCX is ranked #245 in the Tech Industry. It ranks just behind Penguin Random House and just ahead of Ezappsolution.
| RANK | COMPANY | Location | |
|---|---|---|---|
243 |  | Ripple | San Francisco, CA |
244 |  | Penguin Random House | |
245 | | IntouchCX | Winnipeg |
246 | | Ezappsolution | New York City, NY |
247 |  | Arthrex | Naples, FL |
248 |  | Funko | Lynnwood, WA |
249 |  | JAMF Software | Minneapolis, MN |
