25
NPS
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Alorica
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About Alorica's Brand
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. Among its major competitors, Alorica is ranked in 4th place for NPS while TaskUs is 1st, and TP is 2nd. Overall, Alorica has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Alorica CMO
Alorica Ranking
- #2 / 4 of its competitors
Alorica NPS
Alorica's Net Promoter Score (NPS) is a 25 with 55% Promoters, 15% Passives, and 30% Detractors. Net Promoter Score tracks whether Alorica's customers would recommend using the product based on a scale of -100 to 100.
Alorica Overall NPS
| 55% | Promoters |
|---|---|
| 15% | Passives |
| 30% | Detractors |
Alorica NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 25 | Sep 2024 | 25 |
Oct 2024 26 | Oct 2024 | 26 |
Nov 2024 25 | Nov 2024 | 25 |
Dec 2024 25 | Dec 2024 | 25 |
Jan 2025 24 | Jan 2025 | 24 |
Feb 2025 25 | Feb 2025 | 25 |
Mar 2025 25 | Mar 2025 | 25 |
Apr 2025 25 | Apr 2025 | 25 |
May 2025 26 | May 2025 | 26 |
Jun 2025 25 | Jun 2025 | 25 |
Sep 2025 24 | Sep 2025 | 24 |
Jan 2026 26 | Jan 2026 | 26 |
How Other Brands Compare
Alorica is ranked second for NPS among its competitors. TaskUs and Concentrix come in first and third, with Cognizant Technology Solutions coming in at #4.
Alorica |  Concentrix |  Cognizant Technology Solutions |  TaskUs | |
| Global Ranking | #- | #363 | #423 | #859 |
| NPS | 25 | 15 | 5 | 34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $4.34B | $26.75B | $750.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Alorica NPS by Gender
Male customers rated Alorica's NPS 3 points higher than Female customers.
Male
40
Alorica's NPS was rated 40 by Male customers on Comparably.
70%
Promoters
0%
Passives
30%
Detractors
Female
37
Alorica's NPS was rated 37 by Female customers on Comparably.
62%
Promoters
13%
Passives
25%
Detractors
Alorica NPS by Ethnicity
Alorica's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -26 | Caucasian | -26 |
Hispanic or Latino 100 | Hispanic or Latino | 100 |
African American/Black 74 | African American/Black | 74 |
Asian or Pacific Islander 44 | Asian or Pacific Islander | 44 |
Other 28 | Other | 28 |
Alorica NPS by Age
Alorica's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Alorica NPS by Usage
Alorica's NPS was rated the highest by customers who have used Alorica's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 54 | Less than 1 Year | 54 |
1 to 2 Years 6 | 1 to 2 Years | 6 |
2 to 5 Years 12 | 2 to 5 Years | 12 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
Alorica NPS vs. Competitors
Compared to its competitors, Alorica's NPS is rated right above VXI Global Solutions, and is preceded by iQor.
| COMPANY | NPS Score | |
|---|---|---|
| TaskUs | 34 |
 | TP | 33 |
 | iQor | 33 |
| Alorica | 25 |
 | VXI Global Solutions | 24 |
| Concentrix | 15 |
 | Ibex Global | 13 |
 | Genpact | 12 |
| Cognizant Technology Solutions | 5 |
 | Foundever | -2 |
 | Sutherland Global Services | -6 |
 | TTEC | -10 |
Alorica Customer Reviews
Out of the 7 Alorica customer reviews 5 were positive and 2 were constructive. Alorica customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Alorica Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Alorica users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Alorica Customer Loyalty Score by Gender
Female customers rated Alorica's Customer Loyalty score 13% higher than Male customers.
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Male
83%
Yes
Female
96%
Yes
Alorica Customer Loyalty Score by Ethnicity
Alorica's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
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78
out of 100
Caucasian
100
out of 100
Hispanic or Latino
100
out of 100
African American/Black
89
out of 100
Asian or Pacific Islander
87
out of 100
Other
Alorica Customer Loyalty Score by Age
Alorica's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 89% | 18-25 | 89% |
26-30 100% | 26-30 | 100% |
36-40 64% | 36-40 | 64% |
46-50 100% | 46-50 | 100% |
Alorica Customer Loyalty Score by Usage
Alorica's Customer Loyalty score was rated the highest by customers who have used Alorica's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Alorica Customer Loyalty Score by Industry
Alorica's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.
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Alorica Customer Loyalty vs. Competitors
Compared to its competitors, Alorica's Customer Loyalty score is rated right above Cognizant Technology Solutions, and is preceded by Sutherland Global Services.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ibex Global | 88% |
| iQor | 86% |
| TaskUs | 85% |
| VXI Global Solutions | 85% |
| Sutherland Global Services | 84% |
| Alorica | 83% |
| Cognizant Technology Solutions | 82% |
| Genpact | 80% |
| Foundever | 79% |
| TP | 78% |
| Concentrix | 75% |
| TTEC | 73% |
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Alorica Product Quality
4/5
Alorica has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Alorica Product Information
Alorica’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Alorica's product the highest. Reviewers from the Tech industry rated Alorica the lowest at 3.9.
- Website
- http://www.alorica.com
- Company Size
- 10,000+ Employees
Industry
Consumer Services
Quick Insights into Alorica Product Quality
Alorica's Product Quality score was rated highest by Hispanic or Latino customers, and rated lowest by customers ages 46-50.
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Ranked Alorica Product Quality the Highest
Ranked Alorica Product Quality the Lowest
Alorica Product Quality Score by Gender
Female customers rated Alorica's Product Quality score 0.4 stars higher than Male customers.
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Male
3.9/5
Female
4.3/5
Alorica Product Quality Score by Ethnicity
Alorica's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Hispanic or Latino 5 | Hispanic or Latino | 5 |
African American/Black 4.9 | African American/Black | 4.9 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 3.7 | Other | 3.7 |
Alorica Product Quality Score by Age
Alorica's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 4.5 | 26-30 | 4.5 |
36-40 3.8 | 36-40 | 3.8 |
46-50 2.9 | 46-50 | 2.9 |
Alorica Product Quality Score by Usage
Alorica's Product Quality score was rated the highest by customers who have used Alorica's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Alorica Product Quality Score by Industry
Alorica's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Alorica Product Quality vs. Competitors
Compared to its competitors, Alorica's Product Quality score is rated right above Sutherland Global Services, and is preceded by TP.
| COMPANY | Product Quality Score | |
|---|---|---|
| TaskUs | 4.1/5 |
| TP | 4/5 |
| Alorica | 4/5 |
| Sutherland Global Services | 3.9/5 |
| iQor | 3.8/5 |
| Ibex Global | 3.8/5 |
| VXI Global Solutions | 3.8/5 |
| Concentrix | 3.8/5 |
| Genpact | 3.4/5 |
| Cognizant Technology Solutions | 3.4/5 |
| Foundever | 3.3/5 |
| TTEC | 3.2/5 |
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Alorica Pricing
Alorica ROI & Value For Money
3.9/5
Alorica has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Alorica Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Accounting industry think that they had the lowest ROI from Alorica.
Quick Insights into Alorica ROI
Alorica's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by Caucasian customers.
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Ranked Alorica ROI the Highest
Ranked Alorica ROI the Lowest
Alorica ROI Score by Gender
Female customers rated Alorica's ROI score 0.3 stars higher than Male customers.
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Male
3.9/5
Female
4.2/5
Alorica ROI Score by Ethnicity
Alorica's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Hispanic or Latino 4.8 | Hispanic or Latino | 4.8 |
African American/Black 4.7 | African American/Black | 4.7 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 4.1 | Other | 4.1 |
Alorica ROI Score by Age
Alorica's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 4.6 | 26-30 | 4.6 |
36-40 3.9 | 36-40 | 3.9 |
46-50 3.1 | 46-50 | 3.1 |
Alorica ROI Score by Usage
Alorica's ROI score was rated the highest by customers who have used Alorica's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Alorica ROI Score by Industry
Alorica's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.
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Alorica Pricing vs. Competitors
Compared to its competitors, Alorica's ROI score is rated right above VXI Global Solutions, and is preceded by TP.
| COMPANY | Pricing Score | |
|---|---|---|
| TaskUs | 4.2/5 |
| TP | 3.9/5 |
| Alorica | 3.9/5 |
| VXI Global Solutions | 3.8/5 |
| iQor | 3.8/5 |
| Ibex Global | 3.6/5 |
| Sutherland Global Services | 3.6/5 |
| Cognizant Technology Solutions | 3.5/5 |
| Concentrix | 3.4/5 |
| Genpact | 3.4/5 |
| Foundever | 3.2/5 |
| TTEC | 3/5 |
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Alorica Customer Satisfaction (CSAT)
Alorica Customer Satisfaction (CSAT) Score
80 / 100
Alorica has an overall Customer Satisfaction score of 80 rated by its users and customers.
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Very Satisfied
49%
Satisfied
31%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
3%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Alorica Customer Satisfaction
Alorica's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Caucasian customers.
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Ranked Alorica Customer Satisfaction the Highest
Ranked Alorica Customer Satisfaction the Lowest
Alorica Customer Satisfaction Score by Gender
Female customers rated Alorica's Customer Satisfaction score 10 points higher than Male customers.
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79 / 100
MaleVery Satisfied | 47% | |
|---|---|---|
Satisfied | 32% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 5% | |
Very Dissatisfied | 11% |
89 / 100
FemaleVery Satisfied | 63% | |
|---|---|---|
Satisfied | 26% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 0% | |
Very Dissatisfied | 5% |
Alorica Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Alorica's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
16%
Very Dissatisfied
17%
CSAT according to Hispanic or Latino
Alorica's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Alorica's Customer Satisfaction (CSAT) score was rated 83% according to African American/Black users and customers.
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83 / 100
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
CSAT according to Asian or Pacific Islander
Alorica's Customer Satisfaction (CSAT) score was rated 93% according to Asian or Pacific Islander users and customers.
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93 / 100
Very Satisfied
60%
Satisfied
33%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Alorica's Customer Satisfaction (CSAT) score was rated 86% according to Other users and customers.
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86 / 100
Very Satisfied
43%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
14%
Alorica Customer Satisfaction Score by Age
Alorica's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 36-40 | 60% | |||||||||||||||
| 46-50 | 60% |
Alorica Customer Satisfaction Score by Usage
Alorica's Customer Satisfaction score was rated the highest by customers who have used Alorica's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Alorica Customer Satisfaction Score by Industry
Alorica's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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{
"title": "Alorica Customer Satisfaction Score by Industry",
"text": "Alorica's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 69,
"stars": 0,
"csatScore": 69,
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"scoreClassName": "",
"scoreLabel": 69
},
{
"label": "Accounting",
"groupId": 495,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Alorica's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
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},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 100,
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}Alorica Customer Satisfaction vs. Competitors
Compared to its competitors, Alorica's Customer Satisfaction score is rated right above TP.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Alorica | 80% |
| TP | 78% |
| iQor | 76% |
| Sutherland Global Services | 76% |
| Ibex Global | 74% |
| Foundever | 68% |
| VXI Global Solutions | 67% |
| Cognizant Technology Solutions | 64% |
| TaskUs | 61% |
| Genpact | 58% |
| Concentrix | 48% |
| TTEC | 43% |
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Alorica Customer Service
4/5
Alorica has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Alorica's Customer Service
Address
5161 California Ave, Irvine, CA 92617
Website
http://www.alorica.com
Phone Number
(866)256-7422
Alorica's Social Links
Quick Insights into Alorica Customer Service
Alorica's Customer Service score was rated highest by African American/Black customers, and rated lowest by customers ages 46-50.
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Ranked Alorica Customer Service the Highest
Ranked Alorica Customer Service the Lowest
Alorica Customer Service Score by Gender
Female customers rated Alorica's Customer Service score 0.6 stars higher than Male customers.
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Male
3.9/5
Female
4.5/5
Alorica Customer Service Score by Ethnicity
Alorica's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Hispanic or Latino 4.8 | Hispanic or Latino | 4.8 |
African American/Black 5 | African American/Black | 5 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 4.2 | Other | 4.2 |
Alorica Customer Service Score by Age
Alorica's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 4.8 | 26-30 | 4.8 |
36-40 3.9 | 36-40 | 3.9 |
46-50 3.1 | 46-50 | 3.1 |
Alorica Customer Service Score by Usage
Alorica's Customer Service score was rated the highest by customers who have used Alorica's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Alorica Customer Service Score by Industry
Alorica's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.
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Alorica Customer Service vs. Competitors
Compared to its competitors, Alorica's Customer Service score is rated right above VXI Global Solutions, and is preceded by TP.
| COMPANY | Customer Service Score | |
|---|---|---|
| TaskUs | 4/5 |
| TP | 4/5 |
| Alorica | 4/5 |
| VXI Global Solutions | 3.9/5 |
| Sutherland Global Services | 3.9/5 |
| iQor | 3.8/5 |
| Ibex Global | 3.7/5 |
| Concentrix | 3.7/5 |
| Genpact | 3.5/5 |
| Cognizant Technology Solutions | 3.5/5 |
| Foundever | 3.4/5 |
| TTEC | 3.1/5 |
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Alorica as an Employer
4.6/5
Alorica has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
CEO of Alorica
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Alorica scored a 25 for Net Promoter Score and a 32 for Employee Net Promoter Score. NPS gauges how likely a customer of Alorica would recommend the brand to a friend. ENPS measures how likely Alorica employees would recommend working at Alorica to a friend.
Net Promoter Score
25
NPS Score
| 55% | Promoters |
|---|---|
| 15% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
32
eNPS Score
| 57% | Promoters |
|---|---|
| 18% | Passive |
| 25% | Detractors |
