-6
NPS
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Sutherland Global Services
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About Sutherland Global Services' Brand
Brand at a Glance
84%
Customer Loyalty
3.9/5
Product Quality
3.6/5
Pricing
3.9/5
Customer Service
Sutherland Global Services NPS
Sutherland Global Services's Net Promoter Score (NPS) is a -6 with 40% Promoters, 14% Passives, and 46% Detractors. Net Promoter Score tracks whether Sutherland Global Services's customers would recommend using the product based on a scale of -100 to 100.
Sutherland Global Services Overall NPS
| 40% | Promoters |
|---|---|
| 14% | Passives |
| 46% | Detractors |
Sutherland Global Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 11 | Apr 2023 | 11 |
Jul 2023 8 | Jul 2023 | 8 |
Sep 2023 4 | Sep 2023 | 4 |
Oct 2023 8 | Oct 2023 | 8 |
Nov 2023 -1 | Nov 2023 | -1 |
Feb 2024 -6 | Feb 2024 | -6 |
Mar 2024 -4 | Mar 2024 | -4 |
Jul 2024 -5 | Jul 2024 | -5 |
Aug 2024 -5 | Aug 2024 | -5 |
Jan 2025 -2 | Jan 2025 | -2 |
Mar 2025 -4 | Mar 2025 | -4 |
Nov 2025 -6 | Nov 2025 | -6 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sutherland Global Services NPS by Gender
Male customers rated Sutherland Global Services's NPS 25 points higher than Female customers.
Male
61
Sutherland Global Services's NPS was rated 61 by Male customers on Comparably.
74%
Promoters
13%
Passives
13%
Detractors
Female
36
Sutherland Global Services's NPS was rated 36 by Female customers on Comparably.
49%
Promoters
38%
Passives
13%
Detractors
Sutherland Global Services NPS by Ethnicity
Sutherland Global Services's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 12 | Asian or Pacific Islander | 12 |
Other 75 | Other | 75 |
Sutherland Global Services NPS by Age
Sutherland Global Services's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sutherland Global Services NPS by Usage
Sutherland Global Services's NPS was rated the highest by customers who have used Sutherland Global Services's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 25 | Less than 1 Year | 25 |
1 to 2 Years 60 | 1 to 2 Years | 60 |
2 to 5 Years 67 | 2 to 5 Years | 67 |
5 to 10 Years 33 | 5 to 10 Years | 33 |
Sutherland Global Services Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Sutherland Global Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sutherland Global Services Customer Loyalty Score by Gender
Male customers rated Sutherland Global Services's Customer Loyalty score 13% higher than Female customers.
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Male
100%
Yes
Female
87%
Yes
Sutherland Global Services Customer Loyalty Score by Ethnicity
Sutherland Global Services's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sutherland Global Services.
100
out of 100
Asian or Pacific Islander
78
out of 100
Other
Sutherland Global Services Customer Loyalty Score by Age
Sutherland Global Services's Customer Loyalty score was rated 100% by customers ages 31-35 and customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Sutherland Global Services.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
41-45 100% | 41-45 | 100% |
Sutherland Global Services Customer Loyalty Score by Usage
Sutherland Global Services's Customer Loyalty score was rated 100% by customers who have used Sutherland Global Services's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Sutherland Global Services Customer Loyalty Score by Industry
Sutherland Global Services's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Sutherland Global Services Product Quality
3.9/5
Sutherland Global Services has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Sutherland Global Services Product Information
Sutherland Global Services’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Sutherland Global Services's product the highest.
- Company Size
- 10,000+ Employees
Industry
Business Services
Enterprise
Quick Insights into Sutherland Global Services Product Quality
Sutherland Global Services's Product Quality score was rated highest by customers who have used Sutherland Global Services's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked Sutherland Global Services Product Quality the Highest
Ranked Sutherland Global Services Product Quality the Lowest
Sutherland Global Services Product Quality Score by Gender
Male customers rated Sutherland Global Services's Product Quality score 0.9 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Sutherland Global Services.
Male
4.7/5
Female
3.8/5
Sutherland Global Services Product Quality Score by Ethnicity
Sutherland Global Services's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sutherland Global Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 3.4 | Other | 3.4 |
Sutherland Global Services Product Quality Score by Age
Sutherland Global Services's Product Quality score was rated 4.6 stars by customers ages 31-35 and customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Sutherland Global Services.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.6 | 31-35 | 4.6 |
41-45 4.6 | 41-45 | 4.6 |
Sutherland Global Services Product Quality Score by Usage
Sutherland Global Services's Product Quality score was rated the highest by customers who have used Sutherland Global Services's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Sutherland Global Services Product Quality Score by Industry
Sutherland Global Services's Product Quality score was rated 4.7 stars by Tech industry customers.
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Sutherland Global Services Pricing
Sutherland Global Services ROI & Value For Money
3.6/5
Sutherland Global Services has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Sutherland Global Services' overall ROI score rated by its users and customers.
Sutherland Global Services Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Sutherland Global Services ROI
Sutherland Global Services's ROI score was rated highest by customers who have used Sutherland Global Services's products/services for 1 to 2 Years, and rated lowest by customers who have used Sutherland Global Services's products/services for 5 to 10 Years.
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Ranked Sutherland Global Services ROI the Highest
Ranked Sutherland Global Services ROI the Lowest
Sutherland Global Services ROI Score by Gender
Male customers rated Sutherland Global Services's ROI score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Sutherland Global Services.
Male
4.7/5
Female
4/5
Sutherland Global Services ROI Score by Ethnicity
Sutherland Global Services's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sutherland Global Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 4.5 | Other | 4.5 |
Sutherland Global Services ROI Score by Age
Sutherland Global Services's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Sutherland Global Services.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.5 | 31-35 | 4.5 |
41-45 4.6 | 41-45 | 4.6 |
Sutherland Global Services ROI Score by Usage
Sutherland Global Services's ROI score was rated the highest by customers who have used Sutherland Global Services's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Sutherland Global Services ROI Score by Industry
Sutherland Global Services's ROI score was rated 4.6 stars by Tech industry customers.
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Sutherland Global Services Customer Satisfaction (CSAT)
Sutherland Global Services Customer Satisfaction (CSAT) Score
76 / 100
Sutherland Global Services has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
26%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sutherland Global Services Customer Satisfaction
Sutherland Global Services's Customer Satisfaction score was rated highest by customers who have used Sutherland Global Services's products/services for 1 to 2 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Sutherland Global Services' Customer Satisfaction.
Ranked Sutherland Global Services Customer Satisfaction the Highest
Ranked Sutherland Global Services Customer Satisfaction the Lowest
Sutherland Global Services Customer Satisfaction Score by Gender
Male customers rated Sutherland Global Services's Customer Satisfaction score 20 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Sutherland Global Services.
100 / 100
MaleVery Satisfied | 71% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
80 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Sutherland Global Services Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Sutherland Global Services' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sutherland Global Services.
100 / 100
Very Satisfied
57%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Sutherland Global Services' Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sutherland Global Services.
67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Sutherland Global Services Customer Satisfaction Score by Age
Sutherland Global Services's Customer Satisfaction score was rated 100 points by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Sutherland Global Services.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 100% |
Sutherland Global Services Customer Satisfaction Score by Usage
Sutherland Global Services's Customer Satisfaction score was rated 100 points by customers who have used Sutherland Global Services's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Sutherland Global Services Customer Satisfaction Score by Industry
Sutherland Global Services's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Tech",
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}Sutherland Global Services Customer Service
3.9/5
Sutherland Global Services has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Sutherland Global Services's Customer Service
Address
1160 Pittsford-Victor Road, 14534
Website
http://www.SutherlandGlobal.com
Phone Number
585-586-5757
Sutherland Global Services's Social Links
Quick Insights into Sutherland Global Services Customer Service
Sutherland Global Services's Customer Service score was rated highest by customers who have used Sutherland Global Services's products/services for 1 to 2 Years, and rated lowest by customers who have used Sutherland Global Services's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Sutherland Global Services' Customer Service score.
Ranked Sutherland Global Services Customer Service the Highest
Ranked Sutherland Global Services Customer Service the Lowest
Sutherland Global Services Customer Service Score by Gender
Male customers rated Sutherland Global Services's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Sutherland Global Services.
Male
4.7/5
Female
4.6/5
Sutherland Global Services Customer Service Score by Ethnicity
Sutherland Global Services's Customer Service score was rated 4.6 stars by both Asian or Pacific Islander and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sutherland Global Services.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 4.6 | Other | 4.6 |
Sutherland Global Services Customer Service Score by Age
Sutherland Global Services's Customer Service score was rated 4.6 stars by customers ages 31-35 and customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Sutherland Global Services.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.6 | 31-35 | 4.6 |
41-45 4.6 | 41-45 | 4.6 |
Sutherland Global Services Customer Service Score by Usage
Sutherland Global Services's Customer Service score was rated the highest by customers who have used Sutherland Global Services's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Sutherland Global Services Customer Service Score by Industry
Sutherland Global Services's Customer Service score was rated 4.9 stars by Tech industry customers.
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Sutherland Global Services as an Employer
3.3/5
Sutherland Global Services has a 3.3/5 stars for its overall company culture rated by their employees
bottom
45%
CEO of Sutherland Global Services
In the Bottom 45% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Sutherland Global Services scored a -6 for Net Promoter Score and a 1 for Employee Net Promoter Score. NPS gauges how likely a customer of Sutherland Global Services would recommend the brand to a friend. ENPS measures how likely Sutherland Global Services employees would recommend working at Sutherland Global Services to a friend.
Net Promoter Score
-6
NPS Score
| 40% | Promoters |
|---|---|
| 14% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
1
eNPS Score
| 42% | Promoters |
|---|---|
| 17% | Passive |
| 41% | Detractors |
