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iQor is

Ranked

#176

Business and Consumer Services Brands

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iQor

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iQor is ranked #176 in Business and Consumer Services Brands

About iQor's Brand

iQor is a managed services provider of customer engagement and technology-enabled business process outsourcing (BPO) solutions comprised of 35,000 amazing employees spanning 10 countries. We are passionate about delivering an outstanding omnichannel customer experience for brands across the globe. Harnessing intelligent CX technology that can scale teams anywhere, our BPO solutions create happy employees and delighted customers. Our irresistible culture results in a smile with each interaction to create optimal customer experiences. We enable diverse teams to scale our BPO digital solutions from local to global to create the CX experience brands demand to win and keep customers. Read, see, and hear more at iQor.com. iQor’s brand is ranked #974 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of iQor. When compared to other organizations within the Business and Consumer Services industry, iQor is ranked #176. Among its major competitors, iQor is ranked in 4th place for NPS while IntouchCX is 1st, and TaskUs is 2nd. Overall, iQor has a neutral social sentiment, when analyzing social media channels and online mentions.

Brand at a Glance

86%

Customer Loyalty

3.8/5

Product Quality

3.8/5

Pricing

3.8/5

Customer Service

iQor Ranking

^#176 in Business and Consumer Services
^#3 / 4 of its competitors

iQor NPS

iQor's Net Promoter Score (NPS) is a 33 with 64% Promoters, 5% Passives, and 31% Detractors. Net Promoter Score tracks whether iQor's customers would recommend using the product based on a scale of -100 to 100.

iQor Overall NPS

NPS

64%	Promoters
5%	Passives
31%	Detractors

iQor NPS Trend

-100

-50

100

Summary	Date	Score
Jun 2023 43	Jun 2023	43
Aug 2023 41	Aug 2023	41
Oct 2023 42	Oct 2023	42
Nov 2023 36	Nov 2023	36
Dec 2023 38	Dec 2023	38
Jan 2024 36	Jan 2024	36
Mar 2024 36	Mar 2024	36
Apr 2024 35	Apr 2024	35
Aug 2024 33	Aug 2024	33
Jan 2025 35	Jan 2025	35
Mar 2025 35	Mar 2025	35
Apr 2025 33	Apr 2025	33

How Other Brands Compare

iQor is ranked third for NPS among its competitors. IntouchCX and TaskUs come in first and second, with Concentrix coming in at #4.

	iQor	Concentrix	IntouchCX	TaskUs
Global Ranking	#974	#363	#728	#859
NPS	33	15	41	34
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	-	Neutral	Neutral
Valuation Updated every 24 hours for public companies	-	$4.34B	-	$750.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

iQor NPS by Gender

Male customers rated iQor's NPS 108 points higher than Female customers.

Male

iQor's NPS was rated 74 by Male customers on Comparably.

87%

Promoters

Passives

13%

Detractors

Female

-34

iQor's NPS was rated -34 by Female customers on Comparably.

33%

Promoters

Passives

67%

Detractors

iQor NPS by Ethnicity

iQor's NPS was rated 60 points by Asian or Pacific Islander customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Asian or Pacific Islander 60	Asian or Pacific Islander	60

iQor NPS by Age

iQor's NPS was rated 60 points by customers ages 18-25 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

18-25

80%

20%

iQor NPS by Usage

iQor's NPS was rated the highest by customers who have used iQor's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 50	Less than 1 Year	50
1 to 2 Years 100	1 to 2 Years	100
2 to 5 Years 50	2 to 5 Years	50

iQor NPS vs. Competitors

Compared to its competitors, iQor's NPS is rated right above Alorica, and is preceded by TP.

COMPANY		NPS Score
	IntouchCX	41
	TaskUs	34
	TP	33
	iQor	33
	Alorica	25
	VXI Global Solutions	24
	Concentrix	15
	Foundever	-2
	Liveops	-3

iQor NPS vs Companies in Business and Consumer Services

In the Business and Consumer Services industry, iQor's NPS is rated right above Visa.

COMPANY		NPS Score
	iQor	33
	Visa	32
	Bloomberg	31
	Accenture	20
	FedEx	19
	USAA	7
	Verizon	1
	T-Mobile	-4
	Allstate	-31

iQor Customer Reviews

Out of the 2 iQor customer reviews 2 were positive and 0 were constructive. iQor customer reviews reflect that all customers have a favorable experience using the products/services of the company.

iQor Customer Loyalty

86%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

86% of iQor users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

86%

14%

iQor Customer Loyalty Score by Gender

Female customers rated iQor's Customer Loyalty score 11% higher than Male customers.

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Male

89%

Yes

Female

100%

Yes

iQor Customer Loyalty Score by Ethnicity

iQor's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.

% who answered "Yes"

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100

out of 100

Asian or Pacific Islander

iQor Customer Loyalty Score by Age

iQor's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 100%	18-25	100%

iQor Customer Loyalty Score by Usage

iQor's Customer Loyalty score was rated the highest by customers who have used iQor's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	78%
1 to 2 Years	100%
2 to 5 Years	100%

iQor Customer Loyalty Score by Industry

iQor's Customer Loyalty score was rated 100% by Tech industry customers.

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Tech	100%

iQor Customer Loyalty vs. Competitors

Compared to its competitors, iQor's Customer Loyalty score is rated right above TaskUs.

COMPANY		Customer Loyalty Score
	iQor	86%
	TaskUs	85%
	VXI Global Solutions	85%
	Alorica	83%
	IntouchCX	82%
	Foundever	79%
	TP	78%
	Concentrix	75%
	Liveops	69%

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Customer Loyalty for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, iQor's Customer Loyalty score is rated right above Visa, and is preceded by USAA.

COMPANY		Customer Loyalty Score
	USAA	87%
	iQor	86%
	Visa	84%
	T-Mobile	82%
	Verizon	80%
	Bloomberg	77%
	FedEx	74%
	Allstate	74%
	Accenture	71%

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iQor Product Quality

3.8/5

iQor has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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iQor Product Information

iQor’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated iQor's product the highest.

Website: http://www.iqor.com

Company Size: 10,000+ Employees

Industry

Outsourcing or Offshoring

Quick Insights into iQor Product Quality

iQor's Product Quality score was rated highest by customers who have used iQor's products/services for 1 to 2 Years, and rated lowest by Female customers.

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Ranked iQor Product Quality the Highest

1 to 2 Years	5
18-25	5
Male	4.4

Ranked iQor Product Quality the Lowest

2 to 5 Years	3.9
Female	3.5

iQor Product Quality Score by Gender

Male customers rated iQor's Product Quality score 0.9 stars higher than Female customers.

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Male

4.4/5

Female

3.5/5

iQor Product Quality Score by Ethnicity

iQor's Product Quality score was rated 4.1 stars by Asian or Pacific Islander customers on Comparably.

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Summary	Ethnicity	Score
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1

iQor Product Quality Score by Age

iQor's Product Quality score was rated 5 stars by customers ages 18-25 on Comparably.

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Summary	Age	Score
18-25 5	18-25	5

iQor Product Quality Score by Usage

iQor's Product Quality score was rated the highest by customers who have used iQor's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4.4
1 to 2 Years	5
2 to 5 Years	3.9

iQor Product Quality Score by Industry

iQor's Product Quality score was rated 4.4 stars by Tech industry customers.

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Tech	4.4

iQor Product Quality vs. Competitors

Compared to its competitors, iQor's Product Quality score is rated right above VXI Global Solutions, and is preceded by Alorica.

COMPANY		Product Quality Score
	IntouchCX	4.3/5
	TaskUs	4.1/5
	TP	4/5
	Alorica	4/5
	iQor	3.8/5
	VXI Global Solutions	3.8/5
	Concentrix	3.8/5
	Liveops	3.4/5
	Foundever	3.3/5

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Product Quality for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, iQor's Product Quality score is rated right above Accenture, and is preceded by Bloomberg.

COMPANY		Product Quality Score
	Visa	4.1/5
	Bloomberg	4/5
	iQor	3.8/5
	Accenture	3.7/5
	FedEx	3.6/5
	USAA	3.3/5
	Verizon	3.3/5
	T-Mobile	3.1/5
	Allstate	2.3/5

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iQor Pricing

iQor ROI & Value For Money

3.8/5

iQor has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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iQor Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into iQor ROI

iQor's ROI score was rated highest by customers who have used iQor's products/services for 1 to 2 Years, and rated lowest by Female customers.

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Ranked iQor ROI the Highest

1 to 2 Years	4.8
Male	4.5
Tech	4.4

Ranked iQor ROI the Lowest

Less than 1 Year	3.6
Female	2

iQor ROI Score by Gender

Male customers rated iQor's ROI score 2.5 stars higher than Female customers.

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Male

4.5/5

Female

2/5

iQor ROI Score by Ethnicity

iQor's ROI score was rated 4 stars by Asian or Pacific Islander customers on Comparably.

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Summary	Ethnicity	Score
Asian or Pacific Islander 4	Asian or Pacific Islander	4

iQor ROI Score by Age

iQor's ROI score was rated 4.1 stars by customers ages 18-25 on Comparably.

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Summary	Age	Score
18-25 4.1	18-25	4.1

iQor ROI Score by Usage

iQor's ROI score was rated the highest by customers who have used iQor's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.6
1 to 2 Years	4.8
2 to 5 Years	3.9

iQor ROI Score by Industry

iQor's ROI score was rated 4.4 stars by Tech industry customers.

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Tech	4.4

iQor Pricing vs. Competitors

Compared to its competitors, iQor's ROI score is rated right above Liveops, and is preceded by VXI Global Solutions.

COMPANY		Pricing Score
	TaskUs	4.2/5
	IntouchCX	4.1/5
	TP	3.9/5
	Alorica	3.9/5
	VXI Global Solutions	3.8/5
	iQor	3.8/5
	Liveops	3.6/5
	Concentrix	3.4/5
	Foundever	3.2/5

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ROI for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, iQor's ROI score is rated right above Accenture, and is preceded by Bloomberg.

COMPANY		Pricing Score
	Visa	3.9/5
	Bloomberg	3.9/5
	iQor	3.8/5
	Accenture	3.6/5
	FedEx	3.4/5
	USAA	3.2/5
	Verizon	3.1/5
	T-Mobile	3/5
	Allstate	2.3/5

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iQor Customer Satisfaction (CSAT)

iQor Customer Satisfaction (CSAT) Score

76 / 100

iQor has an overall Customer Satisfaction score of 76 rated by its users and customers.

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Very Satisfied	54%
Satisfied	22%
Neither Satisfied nor Dissatisfied	12%
Dissatisfied	0%
Very Dissatisfied	12%

Very Satisfied

54%

Satisfied

22%

Neither Satisfied nor Dissatisfied

12%

Dissatisfied

Very Dissatisfied

12%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into iQor Customer Satisfaction

iQor's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Female customers.

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Ranked iQor Customer Satisfaction the Highest

18-25	100%
Male	83%
Asian or Pacific Islander	80%

Ranked iQor Customer Satisfaction the Lowest

Female	67%

iQor Customer Satisfaction Score by Gender

Male customers rated iQor's Customer Satisfaction score 16 points higher than Female customers.

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83 / 100

Male

	Very Satisfied	83%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	17%
	Dissatisfied	0%
	Very Dissatisfied	0%

67 / 100

Female

	Very Satisfied	34%
	Satisfied	33%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	33%

iQor Customer Satisfaction Score by Ethnicity

Asian or Pacific Islander
80%

CSAT according to Asian or Pacific Islander

iQor's Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.

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80 / 100

Very Satisfied	80%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	20%

Very Satisfied

80%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

20%

iQor Customer Satisfaction Score by Age

iQor's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.

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100

Breakdown

Age

Score

18-25

100%

iQor Customer Satisfaction Score by Usage

iQor's Customer Satisfaction score was rated 75 points by customers who have used iQor's products/services for 2 to 5 Years.

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2 to 5 Years	75

iQor Customer Satisfaction Score by Industry

iQor's Customer Satisfaction score was rated 75 points by Tech industry customers.

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{
	"title": "iQor Customer Satisfaction Score by Industry",
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			"label": "Tech",
			"groupId": 104,
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Tech	75

iQor Customer Satisfaction vs. Competitors

Compared to its competitors, iQor's Customer Satisfaction score is rated right above IntouchCX, and is preceded by TP.

COMPANY		Customer Satisfaction (CSAT) Score
	Alorica	80%
	TP	78%
	iQor	76%
	IntouchCX	68%
	Foundever	68%
	VXI Global Solutions	67%
	TaskUs	61%
	Concentrix	48%
	Liveops	44%

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Customer Satisfaction for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, iQor's Customer Satisfaction score is rated right above Bloomberg, and is preceded by Visa.

COMPANY		Customer Satisfaction (CSAT) Score
	Visa	82%
	iQor	76%
	Bloomberg	76%
	Accenture	75%
	FedEx	65%
	Verizon	55%
	T-Mobile	50%
	Allstate	33%
	USAA	30%

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iQor Customer Service

3.8/5

iQor has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About iQor's Customer Service

Address

200 Central Avenue, Saint Petersburg, FL 33701

Website

http://www.iqor.com

Phone Number

(727) 846 -2113

iQor's Social Links

Quick Insights into iQor Customer Service

iQor's Customer Service score was rated highest by customers who have used iQor's products/services for 1 to 2 Years, and rated lowest by Female customers.

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Ranked iQor Customer Service the Highest

1 to 2 Years	5
Male	4.4
Tech	4.4

Ranked iQor Customer Service the Lowest

Less than 1 Year	3.6
Female	2

iQor Customer Service Score by Gender

Male customers rated iQor's Customer Service score 2.4 stars higher than Female customers.

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Male

4.4/5

Female

2/5

iQor Customer Service Score by Ethnicity

iQor's Customer Service score was rated 3.9 stars by Asian or Pacific Islander customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9

iQor Customer Service Score by Age

iQor's Customer Service score was rated 4.1 stars by customers ages 18-25 on Comparably.

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100

Summary	Age	Customer Service Score
18-25 4.1	18-25	4.1

iQor Customer Service Score by Usage

iQor's Customer Service score was rated the highest by customers who have used iQor's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.6
1 to 2 Years	5
2 to 5 Years	3.9

iQor Customer Service Score by Industry

iQor's Customer Service score was rated 4.4 stars by Tech industry customers.

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Tech	4.4

iQor Customer Service vs. Competitors

Compared to its competitors, iQor's Customer Service score is rated right above Concentrix, and is preceded by VXI Global Solutions.

COMPANY		Customer Service Score
	IntouchCX	4.2/5
	TaskUs	4/5
	TP	4/5
	Alorica	4/5
	VXI Global Solutions	3.9/5
	iQor	3.8/5
	Concentrix	3.7/5
	Foundever	3.4/5
	Liveops	3/5

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Customer Service for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, iQor's Customer Service score is rated right above Accenture, and is preceded by Bloomberg.

COMPANY		Customer Service Score
	Visa	4/5
	Bloomberg	4/5
	iQor	3.8/5
	Accenture	3.8/5
	FedEx	3.5/5
	USAA	3.3/5
	Verizon	3.2/5
	T-Mobile	3/5
	Allstate	2.4/5

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iQor as an Employer

3.4/5

iQor has a 3.4/5 stars for its overall company culture rated by their employees

top

35%

CEO of iQor

Gary Praznik

In the Top 35% of Similar Sized Companies on Comparably.

Consumer vs. Employees

iQor scored a 33 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of iQor would recommend the brand to a friend. ENPS measures how likely iQor employees would recommend working at iQor to a friend.

Net Promoter Score

NPS Score

64%	Promoters
5%	Passive
31%	Detractors

Employee Net Promoter Score

eNPS Score

48%	Promoters
11%	Passive
41%	Detractors

Global Ranking Snapshot

iQor is ranked #974 in the Global Top 100 Brands. It ranks just behind BBC and just ahead of Carrabba's Italian Grill.

RANK			INDUSTRY
972	CrowdStrike	George Kurtz	Tech
973	BBC	Tony Hall	Media and Entertainment
974	iQor	Gary Praznik	Business and Consumer Services
975	Carrabba's Italian Grill		Food and Beverages
976	Strava	Mike Martin	Health and Wellness
977	W.B. Mason	Leo Meehan	Retail
978	Raising Cane's	Todd Graves	Food and Beverages