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BBC is

Ranked

#115

Media and Entertainment Brands

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BBC

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BBC

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BBC is ranked #115 in Media and Entertainment Brands

About BBC's Brand

BBC operates as a public service broadcaster in the United Kingdom. BBC’s brand is ranked #973 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of BBC. When compared to other organizations within the Media and Entertainment industry, BBC is ranked #115. Among its major competitors, BBC is ranked in 1st place for NPS while Yahoo is 2nd, and RAPID RESPONSE MONITORING SERVICES, INC. is 3rd.Their current valuation is $48.47M

Brand at a Glance

85%

Customer Loyalty

4/5

Product Quality

3.9/5

Pricing

3.8/5

Customer Service

BBC Ranking

^#973 in Global Best Brands
^#115 in Media and Entertainment
^#1 / 4 of its competitors

BBC NPS

BBC's Net Promoter Score (NPS) is a 46 with 68% Promoters, 10% Passives, and 22% Detractors. Net Promoter Score tracks whether BBC's customers would recommend using the product based on a scale of -100 to 100.

BBC Overall NPS

NPS

68%	Promoters
10%	Passives
22%	Detractors

BBC NPS Trend

-100

-50

100

Summary	Date	Score
Nov 2023 46	Nov 2023	46
Dec 2023 46	Dec 2023	46
Jan 2024 47	Jan 2024	47
Feb 2024 49	Feb 2024	49
Mar 2024 49	Mar 2024	49
Apr 2024 47	Apr 2024	47
Jun 2024 46	Jun 2024	46
Sep 2024 45	Sep 2024	45
Nov 2024 47	Nov 2024	47
Jan 2025 45	Jan 2025	45
Aug 2025 45	Aug 2025	45
Sep 2025 47	Sep 2025	47

How Other Brands Compare

BBC is ranked first for NPS among its competitors. Yahoo and RAPID RESPONSE MONITORING SERVICES, INC. come in second and third, with foxnews.com coming in at #4. Among those competitors, it is the most valued company.

	BBC	Yahoo	RAPID RESPONSE MONITORING SERVICES, INC.	foxnews.com
Global Ranking	#973	#-	#-	#-
NPS	46	-21	-100	-
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	$48.47M	$13.67M	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

BBC NPS by Gender

Female customers rated BBC's NPS 13 points higher than Male customers.

Male

BBC's NPS was rated 30 by Male customers on Comparably.

61%

Promoters

Passives

31%

Detractors

Female

BBC's NPS was rated 43 by Female customers on Comparably.

57%

Promoters

29%

Passives

14%

Detractors

BBC NPS by Ethnicity

BBC's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 64	Caucasian	64
African American/Black 34	African American/Black	34
Asian or Pacific Islander 0	Asian or Pacific Islander	0
Other 11	Other	11

BBC NPS by Age

BBC's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

18-25

56%

11%

33%

36-40

75%

25%

41-45

75%

25%

66+

40%

20%

40%

BBC NPS by Usage

BBC's NPS was rated the highest by customers who have used BBC's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 67	Less than 1 Year	67
2 to 5 Years 20	2 to 5 Years	20
5 to 10 Years 34	5 to 10 Years	34
Over 10 Years 49	Over 10 Years	49

BBC NPS vs. Competitors

Compared to its competitors, BBC's NPS is rated right above Yahoo.

COMPANY		NPS Score
	BBC	46
	Yahoo	-21
	RAPID RESPONSE MONITORING SERVICES, INC.	-100

BBC NPS vs Companies in Media and Entertainment

In the Media and Entertainment industry, BBC's NPS is rated right above Netflix, and is preceded by Apple.

COMPANY		NPS Score
	Nintendo	55
	Spotify	49
	Apple	48
	BBC	46
	Netflix	43
	The Walt Disney Company	38
	ROBLOX	38
	Rockstar Games	38
	Instagram	21

BBC Customer Reviews

Out of the 6 BBC customer reviews 5 were positive and 1 was constructive. BBC customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

BBC Customer Loyalty

85%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

85% of BBC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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85%

15%

BBC Customer Loyalty Score by Gender

Female customers rated BBC's Customer Loyalty score 15% higher than Male customers.

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Male

79%

Yes

Female

94%

Yes

BBC Customer Loyalty Score by Ethnicity

BBC's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.

% who answered "Yes"

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out of 100

Caucasian

100

out of 100

African American/Black

100

out of 100

Asian or Pacific Islander

out of 100

Other

BBC Customer Loyalty Score by Age

BBC's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 90%	18-25	90%
36-40 55%	36-40	55%
41-45 100%	41-45	100%
66+ 64%	66+	64%

BBC Customer Loyalty Score by Usage

BBC's Customer Loyalty score was rated the highest by customers who have used BBC's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	70%
2 to 5 Years	82%
5 to 10 Years	100%
Over 10 Years	89%

BBC Customer Loyalty Score by Industry

BBC's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.

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Tech	55%
Arts and Entertainment	100%
Business and Consumer Services	100%
Education	100%

BBC Customer Loyalty vs. Competitors

Compared to its competitors, BBC's Customer Loyalty score is rated right above Yahoo.

COMPANY		Customer Loyalty Score
	BBC	85%
	Yahoo	65%
	RAPID RESPONSE MONITORING SERVICES, INC.	N/A

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Customer Loyalty for Other Media and Entertainment Brands

In the Media and Entertainment industry, BBC's Customer Loyalty score is rated right above Instagram, and is preceded by Apple.

COMPANY		Customer Loyalty Score
	ROBLOX	89%
	Nintendo	89%
	Netflix	87%
	Spotify	87%
	Apple	86%
	BBC	85%
	Instagram	84%
	Rockstar Games	84%
	The Walt Disney Company	83%

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BBC Product Quality

4/5

BBC has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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BBC Product Information

BBC’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated BBC's product the highest. Reviewers from the Arts and Entertainment industry rated BBC the lowest at 4.3.

Website: http://www.bbc.com/

Company Size: 10,000+ Employees

Industry

Media

Quick Insights into BBC Product Quality

BBC's Product Quality score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by Asian or Pacific Islander customers.

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Ranked BBC Product Quality the Highest

Business and Consumer Services	5
Less than 1 Year	4.6
36-40	4.4

Ranked BBC Product Quality the Lowest

5 to 10 Years	3.8
66+	3.6
Asian or Pacific Islander	3.5

BBC Product Quality Score by Gender

Male customers rated BBC's Product Quality score 0.1 stars higher than Female customers.

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Male

4.2/5

Female

4.1/5

BBC Product Quality Score by Ethnicity

BBC's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 4.2	Caucasian	4.2
African American/Black 4.1	African American/Black	4.1
Asian or Pacific Islander 3.5	Asian or Pacific Islander	3.5
Other 4	Other	4

BBC Product Quality Score by Age

BBC's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 4.1	18-25	4.1
36-40 4.4	36-40	4.4
41-45 4.4	41-45	4.4
66+ 3.6	66+	3.6

BBC Product Quality Score by Usage

BBC's Product Quality score was rated the highest by customers who have used BBC's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	4.6
2 to 5 Years	3.9
5 to 10 Years	3.8
Over 10 Years	4.2

BBC Product Quality Score by Industry

BBC's Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech	4.4
Arts and Entertainment	4.3
Business and Consumer Services	5
Education	4.5

BBC Product Quality vs. Competitors

Compared to its competitors, BBC's Product Quality score is rated right above Yahoo.

COMPANY		Product Quality Score
	BBC	4/5
	Yahoo	2.7/5
	RAPID RESPONSE MONITORING SERVICES, INC.	N/A

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Product Quality for Other Media and Entertainment Brands

In the Media and Entertainment industry, BBC's Product Quality score is rated right above ROBLOX, and is preceded by Rockstar Games.

COMPANY		Product Quality Score
	Nintendo	4.4/5
	Apple	4.3/5
	Netflix	4.2/5
	Spotify	4.2/5
	The Walt Disney Company	4.1/5
	Rockstar Games	4.1/5
	BBC	4/5
	ROBLOX	4/5
	Instagram	3.7/5

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BBC Pricing

BBC ROI & Value For Money

3.9/5

BBC has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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BBC Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Tech industry think that they had the lowest ROI from BBC.

Quick Insights into BBC ROI

BBC's ROI score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by Asian or Pacific Islander customers.

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Ranked BBC ROI the Highest

Business and Consumer Services	4.6
36-40	4.4
5 to 10 Years	4.3

Ranked BBC ROI the Lowest

Tech	3.6
66+	3.5
Asian or Pacific Islander	2.8

BBC ROI Score by Gender

Female customers rated BBC's ROI score 0.2 stars higher than Male customers.

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Male

3.8/5

Female

4/5

BBC ROI Score by Ethnicity

BBC's ROI score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 4.2	Caucasian	4.2
African American/Black 4.3	African American/Black	4.3
Asian or Pacific Islander 2.8	Asian or Pacific Islander	2.8
Other 3.9	Other	3.9

BBC ROI Score by Age

BBC's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 3.6	18-25	3.6
36-40 4.4	36-40	4.4
41-45 4.4	41-45	4.4
66+ 3.5	66+	3.5

BBC ROI Score by Usage

BBC's ROI score was rated the highest by customers who have used BBC's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4.3
2 to 5 Years	3.9
5 to 10 Years	4.3
Over 10 Years	4.1

BBC ROI Score by Industry

BBC's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Tech industry customers.

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Tech	3.6
Arts and Entertainment	4.1
Business and Consumer Services	4.6
Education	4.4

BBC Pricing vs. Competitors

Compared to its competitors, BBC's ROI score is rated right above Yahoo.

COMPANY		Pricing Score
	BBC	3.9/5
	Yahoo	2.6/5
	RAPID RESPONSE MONITORING SERVICES, INC.	N/A

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ROI for Other Media and Entertainment Brands

In the Media and Entertainment industry, BBC's ROI score is rated right above Rockstar Games, and is preceded by Apple.

COMPANY		Pricing Score
	Spotify	4/5
	Nintendo	4/5
	Netflix	4/5
	Apple	4/5
	BBC	3.9/5
	Rockstar Games	3.8/5
	ROBLOX	3.8/5
	The Walt Disney Company	3.7/5
	Instagram	3.5/5

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BBC Customer Satisfaction (CSAT)

BBC Customer Satisfaction (CSAT) Score

79 / 100

BBC has an overall Customer Satisfaction score of 79 rated by its users and customers.

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Very Satisfied	41%
Satisfied	38%
Neither Satisfied nor Dissatisfied	12%
Dissatisfied	3%
Very Dissatisfied	6%

Very Satisfied

41%

Satisfied

38%

Neither Satisfied nor Dissatisfied

12%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into BBC Customer Satisfaction

BBC's Customer Satisfaction score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by Asian or Pacific Islander customers.

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Ranked BBC Customer Satisfaction the Highest

Arts and Entertainment	100%
Less than 1 Year	100%
Other	86%

Ranked BBC Customer Satisfaction the Lowest

18-25	57%
2 to 5 Years	50%
Asian or Pacific Islander	34%

BBC Customer Satisfaction Score by Gender

Male customers rated BBC's Customer Satisfaction score 13 points higher than Female customers.

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82 / 100

Male

	Very Satisfied	55%
	Satisfied	27%
	Neither Satisfied nor Dissatisfied	9%
	Dissatisfied	9%
	Very Dissatisfied	0%

69 / 100

Female

	Very Satisfied	31%
	Satisfied	38%
	Neither Satisfied nor Dissatisfied	23%
	Dissatisfied	8%
	Very Dissatisfied	0%

BBC Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

BBC's Customer Satisfaction (CSAT) score was rated 82% according to Caucasian users and customers.

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82 / 100

Very Satisfied	55%
Satisfied	27%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	9%
Very Dissatisfied	0%

Very Satisfied

55%

Satisfied

27%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

BBC's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.

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67 / 100

Very Satisfied	67%
Satisfied	0%
Neither Satisfied nor Dissatisfied	33%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

Neither Satisfied nor Dissatisfied

33%

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

BBC's Customer Satisfaction (CSAT) score was rated 34% according to Asian or Pacific Islander users and customers.

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34 / 100

Very Satisfied	0%
Satisfied	34%
Neither Satisfied nor Dissatisfied	33%
Dissatisfied	33%
Very Dissatisfied	0%

Very Satisfied

Satisfied

34%

Neither Satisfied nor Dissatisfied

33%

Dissatisfied

33%

Very Dissatisfied

CSAT according to Other

BBC's Customer Satisfaction (CSAT) score was rated 86% according to Other users and customers.

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86 / 100

Very Satisfied	29%
Satisfied	57%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

29%

Satisfied

57%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

Very Dissatisfied

BBC Customer Satisfaction Score by Age

BBC's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.

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100

Breakdown

Age

Score

18-25

57%

36-40

67%

41-45

75%

66+

75%

BBC Customer Satisfaction Score by Usage

BBC's Customer Satisfaction score was rated the highest by customers who have used BBC's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	100
2 to 5 Years	50
Over 10 Years	87

BBC Customer Satisfaction Score by Industry

BBC's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.

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{
	"title": "BBC Customer Satisfaction Score by Industry",
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Tech	67
Arts and Entertainment	100
Business and Consumer Services	100
Education	75

BBC Customer Satisfaction vs. Competitors

Compared to its competitors, BBC's Customer Satisfaction score is rated right above Yahoo.

COMPANY		Customer Satisfaction (CSAT) Score
	BBC	79%
	Yahoo	48%
	RAPID RESPONSE MONITORING SERVICES, INC.	0%

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Customer Satisfaction for Other Media and Entertainment Brands

In the Media and Entertainment industry, BBC's Customer Satisfaction score is rated right above The Walt Disney Company, and is preceded by Spotify.

COMPANY		Customer Satisfaction (CSAT) Score
	Nintendo	88%
	Netflix	85%
	Apple	85%
	Spotify	85%
	BBC	79%
	The Walt Disney Company	77%
	Rockstar Games	76%
	ROBLOX	73%
	Instagram	61%

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BBC Customer Service

3.8/5

BBC has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About BBC's Customer Service

Address

London, MN United States of America

Website

http://www.bbc.com/

Quick Insights into BBC Customer Service

BBC's Customer Service score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers ages 66+.

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Ranked BBC Customer Service the Highest

Business and Consumer Services	4.6
36-40	4.4
Less than 1 Year	4.3

Ranked BBC Customer Service the Lowest

Tech	3
Asian or Pacific Islander	2.8
66+	2.6

BBC Customer Service Score by Gender

Male customers rated BBC's Customer Service score 0.2 stars higher than Female customers.

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Male

3.7/5

Female

3.5/5

BBC Customer Service Score by Ethnicity

BBC's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.9	Caucasian	3.9
African American/Black 3.5	African American/Black	3.5
Asian or Pacific Islander 2.8	Asian or Pacific Islander	2.8
Other 3.3	Other	3.3

BBC Customer Service Score by Age

BBC's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 3	18-25	3
36-40 4.4	36-40	4.4
41-45 4.4	41-45	4.4
66+ 2.6	66+	2.6

BBC Customer Service Score by Usage

BBC's Customer Service score was rated the highest by customers who have used BBC's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	4.3
2 to 5 Years	3.3
5 to 10 Years	3.3
Over 10 Years	3.7

BBC Customer Service Score by Industry

BBC's Customer Service score was rated the highest by Business and Consumer Services industry customers, and the lowest by Tech industry customers.

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Tech	3
Arts and Entertainment	4
Business and Consumer Services	4.6
Education	4.4

BBC Customer Service vs. Competitors

Compared to its competitors, BBC's Customer Service score is rated right above Yahoo.

COMPANY		Customer Service Score
	BBC	3.8/5
	Yahoo	2.6/5
	RAPID RESPONSE MONITORING SERVICES, INC.	N/A

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Customer Service for Other Media and Entertainment Brands

In the Media and Entertainment industry, BBC's Customer Service score is rated right above Rockstar Games, and is preceded by Spotify.

COMPANY		Customer Service Score
	Apple	4.2/5
	The Walt Disney Company	4.1/5
	Nintendo	4/5
	Netflix	4/5
	Spotify	4/5
	BBC	3.8/5
	Rockstar Games	3.7/5
	ROBLOX	3.6/5
	Instagram	3.3/5

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BBC as an Employer

3.5/5

BBC has a 3.5/5 stars for its overall company culture rated by their employees

bottom

45%

CEO of BBC

Tony Hall

In the Bottom 45% of Similar Sized Companies on Comparably.

Consumer vs. Employees

BBC scored a 46 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of BBC would recommend the brand to a friend. ENPS measures how likely BBC employees would recommend working at BBC to a friend.

Net Promoter Score

NPS Score

68%	Promoters
10%	Passive
22%	Detractors

Employee Net Promoter Score

eNPS Score

47%	Promoters
23%	Passive
30%	Detractors

Global Ranking Snapshot

BBC is ranked #973 in the Global Top 100 Brands. It ranks just behind CrowdStrike and just ahead of iQor.

RANK			INDUSTRY
971	Cinemark USA	Sean Gamble	Media and Entertainment
972	CrowdStrike	George Kurtz	Tech
973	BBC	Tony Hall	Media and Entertainment
974	iQor	Gary Praznik	Business and Consumer Services
975	Carrabba's Italian Grill		Food and Beverages
976	Strava	Mike Martin	Health and Wellness
977	W.B. Mason	Leo Meehan	Retail