Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Carrabba's Italian Grill is

Ranked

#78

Food and Beverages Brands

Brand Page

Carrabba's Italian Grill

Marketing or Exec? Claim Your Free Account

Carrabba's Italian Grill

Rate this Brand

Carrabba's Italian Grill is ranked #78 in Food and Beverages Brands

About Carrabba's Italian Grill's Brand

Carrabba's Italian Grill’s brand is ranked #975 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Carrabba's Italian Grill. When compared to other organizations within the Food and Beverages industry, Carrabba's Italian Grill is ranked #78. Among its major competitors, Carrabba's Italian Grill is ranked in 2nd place for NPS while Olive Garden is 1st.

Brand at a Glance

79%

Customer Loyalty

3.4/5

Product Quality

3.3/5

Pricing

3.4/5

Customer Service

Carrabba's Italian Grill Ranking

^#975 in Global Best Brands
^#78 in Food and Beverages
^#2 / 2 of its competitors

Carrabba's Italian Grill NPS

Carrabba's Italian Grill's Net Promoter Score (NPS) is a 4 with 48% Promoters, 8% Passives, and 44% Detractors. Net Promoter Score tracks whether Carrabba's Italian Grill's customers would recommend using the product based on a scale of -100 to 100.

Carrabba's Italian Grill Overall NPS

NPS

48%	Promoters
8%	Passives
44%	Detractors

Carrabba's Italian Grill NPS Trend

-100

-50

100

Summary	Date	Score
Nov 2023 8	Nov 2023	8
Apr 2024 8	Apr 2024	8
May 2024 8	May 2024	8
Jun 2024 10	Jun 2024	10
Jul 2024 9	Jul 2024	9
Nov 2024 7	Nov 2024	7
Apr 2025 5	Apr 2025	5
Jun 2025 7	Jun 2025	7
Aug 2025 5	Aug 2025	5
Nov 2025 7	Nov 2025	7
Dec 2025 4	Dec 2025	4
Jan 2026 4	Jan 2026	4

How Other Brands Compare

Carrabba's Italian Grill is ranked second for NPS among its competitors. Olive Garden comes in first.

	Carrabba's Italian Grill	Olive Garden
Global Ranking	#975	#429
NPS	4	6
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral
Valuation Updated every 24 hours for public companies	-	$18.78B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Carrabba's Italian Grill NPS by Gender

Female customers rated Carrabba's Italian Grill's NPS 10 points higher than Male customers.

Male

Carrabba's Italian Grill's NPS was rated 18 by Male customers on Comparably.

53%

Promoters

12%

Passives

35%

Detractors

Female

Carrabba's Italian Grill's NPS was rated 28 by Female customers on Comparably.

60%

Promoters

Passives

32%

Detractors

Carrabba's Italian Grill NPS by Ethnicity

Carrabba's Italian Grill's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 30	Caucasian	30
African American/Black -50	African American/Black	-50
Asian or Pacific Islander 100	Asian or Pacific Islander	100
Other -67	Other	-67

Carrabba's Italian Grill NPS by Age

Carrabba's Italian Grill's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.

100

Summary

Age

Promoters

Passives

Detractors

26-30

67%

33%

46-50

50%

51-55

33%

67%

56-60

43%

57%

61-65

75%

25%

66+

64%

29%

Carrabba's Italian Grill NPS by Usage

Carrabba's Italian Grill's NPS was rated the highest by customers who have used Carrabba's Italian Grill's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 33	Less than 1 Year	33
2 to 5 Years 50	2 to 5 Years	50
5 to 10 Years 11	5 to 10 Years	11
Over 10 Years 18	Over 10 Years	18

Carrabba's Italian Grill NPS vs. Competitors

Compared to its competitors, Carrabba's Italian Grill's NPS is rated right below Olive Garden.

COMPANY		NPS Score
	Olive Garden	6
	Carrabba's Italian Grill	4

Carrabba's Italian Grill NPS vs Companies in Food and Beverages

In the Food and Beverages industry, Carrabba's Italian Grill's NPS is rated right below McDonald's.

COMPANY		NPS Score
	Chick-fil-A	55
	Red Bull	42
	The Coca-Cola Company	39
	Hershey Company	35
	Starbucks	30
	Mars	27
	PepsiCo	24
	McDonald's	19
	Carrabba's Italian Grill	4

Carrabba's Italian Grill Customer Reviews

Out of the 14 Carrabba's Italian Grill customer reviews 9 were positive and 5 were constructive. Carrabba's Italian Grill customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Carrabba's Italian Grill Customer Loyalty

79%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

79% of Carrabba's Italian Grill users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

79%

21%

Carrabba's Italian Grill Customer Loyalty Score by Gender

Male customers rated Carrabba's Italian Grill's Customer Loyalty score 2% higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Carrabba's Italian Grill.

Male

84%

Yes

Female

82%

Yes

Carrabba's Italian Grill Customer Loyalty Score by Ethnicity

Carrabba's Italian Grill's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Carrabba's Italian Grill.

out of 100

Caucasian

out of 100

African American/Black

100

out of 100

Asian or Pacific Islander

out of 100

Other

Carrabba's Italian Grill Customer Loyalty Score by Age

Carrabba's Italian Grill's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Carrabba's Italian Grill.

20%

40%

60%

80%

100%

Summary	Age	Score
26-30 100%	26-30	100%
46-50 55%	46-50	55%
51-55 100%	51-55	100%
56-60 87%	56-60	87%
61-65 78%	61-65	78%
66+ 87%	66+	87%

Carrabba's Italian Grill Customer Loyalty Score by Usage

Carrabba's Italian Grill's Customer Loyalty score was rated the highest by customers who have used Carrabba's Italian Grill's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	70%
2 to 5 Years	100%
5 to 10 Years	90%
Over 10 Years	84%

Carrabba's Italian Grill Customer Loyalty Score by Industry

Carrabba's Italian Grill's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	40%
Business and Consumer Services	100%
Education	70%

Carrabba's Italian Grill Customer Loyalty vs. Competitors

Compared to its competitors, Carrabba's Italian Grill's Customer Loyalty score is rated right above Olive Garden.

COMPANY		Customer Loyalty Score
	Carrabba's Italian Grill	79%
	Olive Garden	77%

Unlock Carrabba's Italian Grill Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Carrabba's Italian Grill Customer Loyalty vs. Competitors data and gain insights into your customers today.

Customer Loyalty for Other Food and Beverages Brands

In the Food and Beverages industry, Carrabba's Italian Grill's Customer Loyalty score is rated right above McDonald's, and is preceded by Hershey Company.

COMPANY		Customer Loyalty Score
	Chick-fil-A	87%
	The Coca-Cola Company	85%
	PepsiCo	82%
	Red Bull	81%
	Hershey Company	81%
	Carrabba's Italian Grill	79%
	McDonald's	79%
	Starbucks	78%
	Mars	78%

Unlock Carrabba's Italian Grill Customer Loyalty vs. Companies in Food and Beverages Data

Sign Up for Brand Profile PRO to get the full Carrabba's Italian Grill Customer Loyalty vs. Companies in Food and Beverages data and gain insights into your customers today.

Carrabba's Italian Grill Product Quality

3.4/5

Carrabba's Italian Grill has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.

Sign Up to unlock Carrabba's Italian Grill's overall Product Quality score rated by its users and customers.

Carrabba's Italian Grill Product Information

Carrabba's Italian Grill’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Carrabba's Italian Grill's product the highest. Reviewers from the Business and Consumer Services industry rated Carrabba's Italian Grill the lowest at 2.6.

Website: http://www.carrabbas.com

Company Size: 10,000+ Employees

Quick Insights into Carrabba's Italian Grill Product Quality

Carrabba's Italian Grill's Product Quality score was rated highest by customers ages 26-30, and rated lowest by Other customers.

Sign Up to unlock insights into how customers have ranked Carrabba's Italian Grill's Product Quality.

Ranked Carrabba's Italian Grill Product Quality the Highest

26-30	5
Asian or Pacific Islander	5
Less than 1 Year	4.4

Ranked Carrabba's Italian Grill Product Quality the Lowest

46-50	2.7
Business and Consumer Services	2.6
Other	2.3

Carrabba's Italian Grill Product Quality Score by Gender

Female customers rated Carrabba's Italian Grill's Product Quality score 0.2 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Carrabba's Italian Grill.

Male

3.7/5

Female

3.9/5

Carrabba's Italian Grill Product Quality Score by Ethnicity

Carrabba's Italian Grill's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Carrabba's Italian Grill.

Summary	Ethnicity	Score
Caucasian 4	Caucasian	4
African American/Black 2.5	African American/Black	2.5
Asian or Pacific Islander 5	Asian or Pacific Islander	5
Other 2.3	Other	2.3

Carrabba's Italian Grill Product Quality Score by Age

Carrabba's Italian Grill's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Carrabba's Italian Grill.

Summary	Age	Score
26-30 5	26-30	5
46-50 2.7	46-50	2.7
51-55 3	51-55	3
56-60 3.8	56-60	3.8
61-65 5	61-65	5
66+ 3.9	66+	3.9

Carrabba's Italian Grill Product Quality Score by Usage

Carrabba's Italian Grill's Product Quality score was rated the highest by customers who have used Carrabba's Italian Grill's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	4.4
2 to 5 Years	4.1
5 to 10 Years	3.3
Over 10 Years	3.8

Carrabba's Italian Grill Product Quality Score by Industry

Carrabba's Italian Grill's Product Quality score was rated the highest by Education industry customers, and the lowest by Business and Consumer Services industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	3.5
Business and Consumer Services	2.6
Education	4.2

Carrabba's Italian Grill Product Quality vs. Competitors

Compared to its competitors, Carrabba's Italian Grill's Product Quality score is rated right below Olive Garden.

COMPANY		Product Quality Score
	Olive Garden	3.4/5
	Carrabba's Italian Grill	3.4/5

Unlock Carrabba's Italian Grill Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Carrabba's Italian Grill Product Quality vs. Competitors data and gain insights into your customers today.

Product Quality for Other Food and Beverages Brands

In the Food and Beverages industry, Carrabba's Italian Grill's Product Quality score is rated right below McDonald's.

COMPANY		Product Quality Score
	Chick-fil-A	4.3/5
	The Coca-Cola Company	4.2/5
	Red Bull	4.2/5
	Starbucks	4.1/5
	Hershey Company	4.1/5
	Mars	4/5
	PepsiCo	4/5
	McDonald's	3.7/5
	Carrabba's Italian Grill	3.4/5

Unlock Carrabba's Italian Grill Product Quality vs. Companies in Food and Beverages Data

Sign Up for Brand Profile PRO to get the full Carrabba's Italian Grill Product Quality vs. Companies in Food and Beverages data and gain insights into your customers today.

Carrabba's Italian Grill Pricing

Carrabba's Italian Grill ROI & Value For Money

3.3/5

Carrabba's Italian Grill has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.

Sign Up to unlock Carrabba's Italian Grill's overall ROI score rated by its users and customers.

Carrabba's Italian Grill Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Business and Consumer Services industry think that they had the lowest ROI from Carrabba's Italian Grill.

Quick Insights into Carrabba's Italian Grill ROI

Carrabba's Italian Grill's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by African American/Black customers.

Sign Up to unlock insights into how customers have ranked Carrabba's Italian Grill's ROI score.

Ranked Carrabba's Italian Grill ROI the Highest

Asian or Pacific Islander	5
26-30	4.8
Less than 1 Year	4.3

Ranked Carrabba's Italian Grill ROI the Lowest

Business and Consumer Services	3.1
46-50	2.7
African American/Black	2.4

Carrabba's Italian Grill ROI Score by Gender

Carrabba's Italian Grill's ROI score was rated 3.7 by both Female and Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Carrabba's Italian Grill.

Male

3.7/5

Female

3.7/5

Carrabba's Italian Grill ROI Score by Ethnicity

Carrabba's Italian Grill's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Carrabba's Italian Grill.

Summary	Ethnicity	Score
Caucasian 3.8	Caucasian	3.8
African American/Black 2.4	African American/Black	2.4
Asian or Pacific Islander 5	Asian or Pacific Islander	5
Other 2.8	Other	2.8

Carrabba's Italian Grill ROI Score by Age

Carrabba's Italian Grill's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Carrabba's Italian Grill.

Summary	Age	Score
26-30 4.8	26-30	4.8
46-50 2.7	46-50	2.7
51-55 2.8	51-55	2.8
56-60 3.3	56-60	3.3
61-65 4.5	61-65	4.5
66+ 3.9	66+	3.9

Carrabba's Italian Grill ROI Score by Usage

Carrabba's Italian Grill's ROI score was rated the highest by customers who have used Carrabba's Italian Grill's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year	4.3
2 to 5 Years	4
5 to 10 Years	3.5
Over 10 Years	3.5

Carrabba's Italian Grill ROI Score by Industry

Carrabba's Italian Grill's ROI score was rated the highest by Education industry customers, and the lowest by Business and Consumer Services industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	3.5
Business and Consumer Services	3.1
Education	3.7

Carrabba's Italian Grill Pricing vs. Competitors

Compared to its competitors, Carrabba's Italian Grill's ROI score is rated right above Olive Garden.

COMPANY		Pricing Score
	Carrabba's Italian Grill	3.3/5
	Olive Garden	3.3/5

Unlock Carrabba's Italian Grill ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Carrabba's Italian Grill ROI vs. Competitors data and gain insights into your customers today.

ROI for Other Food and Beverages Brands

In the Food and Beverages industry, Carrabba's Italian Grill's ROI score is rated right below McDonald's.

COMPANY		Pricing Score
	Chick-fil-A	4.1/5
	The Coca-Cola Company	3.9/5
	Hershey Company	3.9/5
	Red Bull	3.8/5
	Mars	3.8/5
	PepsiCo	3.8/5
	Starbucks	3.6/5
	McDonald's	3.6/5
	Carrabba's Italian Grill	3.3/5

Unlock Carrabba's Italian Grill ROI vs. Companies in Food and Beverages Data

Sign Up for Brand Profile PRO to get the full Carrabba's Italian Grill ROI vs. Companies in Food and Beverages data and gain insights into your customers today.

Carrabba's Italian Grill Customer Satisfaction (CSAT)

Carrabba's Italian Grill Customer Satisfaction (CSAT) Score

60 / 100

Carrabba's Italian Grill has an overall Customer Satisfaction score of 60 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	44%
Satisfied	16%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	11%
Very Dissatisfied	23%

Very Satisfied

44%

Satisfied

16%

Neither Satisfied nor Dissatisfied

Dissatisfied

11%

Very Dissatisfied

23%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Carrabba's Italian Grill Customer Satisfaction

Carrabba's Italian Grill's Customer Satisfaction score was rated highest by customers ages 61-65, and rated lowest by Other customers.

Sign Up to unlock insights into how customers have ranked Carrabba's Italian Grill's Customer Satisfaction.

Ranked Carrabba's Italian Grill Customer Satisfaction the Highest

61-65	100%
Education	83%
Less than 1 Year	80%

Ranked Carrabba's Italian Grill Customer Satisfaction the Lowest

Male	65%
51-55	33%
Other	33%

Carrabba's Italian Grill Customer Satisfaction Score by Gender

Female customers rated Carrabba's Italian Grill's Customer Satisfaction score 7 points higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Carrabba's Italian Grill.

65 / 100

Male

	Very Satisfied	36%
	Satisfied	29%
	Neither Satisfied nor Dissatisfied	7%
	Dissatisfied	7%
	Very Dissatisfied	21%

72 / 100

Female

	Very Satisfied	62%
	Satisfied	10%
	Neither Satisfied nor Dissatisfied	5%
	Dissatisfied	9%
	Very Dissatisfied	14%

Carrabba's Italian Grill Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Carrabba's Italian Grill's Customer Satisfaction (CSAT) score was rated 72% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Carrabba's Italian Grill.

72 / 100

Very Satisfied	52%
Satisfied	20%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	4%
Very Dissatisfied	16%

Very Satisfied

52%

Satisfied

20%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

16%

CSAT according to African American/Black

Carrabba's Italian Grill's Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Carrabba's Italian Grill.

50 / 100

Very Satisfied	50%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	25%
Very Dissatisfied	25%

Very Satisfied

50%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

25%

Very Dissatisfied

25%

CSAT according to Other

Carrabba's Italian Grill's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Carrabba's Italian Grill.

33 / 100

Very Satisfied	0%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	33%
Very Dissatisfied	34%

Very Satisfied

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

33%

Very Dissatisfied

34%

Carrabba's Italian Grill Customer Satisfaction Score by Age

Carrabba's Italian Grill's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Carrabba's Italian Grill.

100

Breakdown

Age

Score

46-50

34%

51-55

33%

56-60

60%

61-65

100%

66+

77%

Carrabba's Italian Grill Customer Satisfaction Score by Usage

Carrabba's Italian Grill's Customer Satisfaction score was rated the highest by customers who have used Carrabba's Italian Grill's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year	80
2 to 5 Years	67
5 to 10 Years	72
Over 10 Years	69

Carrabba's Italian Grill Customer Satisfaction Score by Industry

Carrabba's Italian Grill's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "Carrabba's Italian Grill Customer Satisfaction Score by Industry",
	"text": "Carrabba's Italian Grill's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Tech industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Carrabba's Italian Grill's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 83,
			"stars": 0,
			"csatScore": 83,
			"text": "Carrabba's Italian Grill's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 83
		}
	]
}

Tech	67
Education	83

Carrabba's Italian Grill Customer Satisfaction vs. Competitors

Compared to its competitors, Carrabba's Italian Grill's Customer Satisfaction score is rated right below Olive Garden.

COMPANY		Customer Satisfaction (CSAT) Score
	Olive Garden	61%
	Carrabba's Italian Grill	60%

Unlock Carrabba's Italian Grill Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Carrabba's Italian Grill Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Customer Satisfaction for Other Food and Beverages Brands

In the Food and Beverages industry, Carrabba's Italian Grill's Customer Satisfaction score is rated right below McDonald's.

COMPANY		Customer Satisfaction (CSAT) Score
	The Coca-Cola Company	87%
	Starbucks	84%
	Red Bull	83%
	Chick-fil-A	81%
	Hershey Company	80%
	PepsiCo	79%
	Mars	74%
	McDonald's	72%
	Carrabba's Italian Grill	60%

Unlock Carrabba's Italian Grill Customer Satisfaction vs. Companies in Food and Beverages Data

Sign Up for Brand Profile PRO to get the full Carrabba's Italian Grill Customer Satisfaction vs. Companies in Food and Beverages data and gain insights into your customers today.

Carrabba's Italian Grill Customer Service

3.4/5

Carrabba's Italian Grill has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.

Sign Up to unlock Carrabba's Italian Grill's overall Customer Service score rated by its users and customers.

About Carrabba's Italian Grill's Customer Service

Website

http://www.carrabbas.com

Phone Number

Customer Service:1-800-35

Quick Insights into Carrabba's Italian Grill Customer Service

Carrabba's Italian Grill's Customer Service score was rated highest by customers ages 61-65, and rated lowest by Other customers.

Sign Up to unlock insights into how customers have ranked Carrabba's Italian Grill's Customer Service score.

Ranked Carrabba's Italian Grill Customer Service the Highest

61-65	5
Asian or Pacific Islander	5
Less than 1 Year	4.6

Ranked Carrabba's Italian Grill Customer Service the Lowest

Business and Consumer Services	2.5
51-55	2.3
Other	1.8

Carrabba's Italian Grill Customer Service Score by Gender

Female customers rated Carrabba's Italian Grill's Customer Service score 0.5 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Carrabba's Italian Grill.

Male

3.4/5

Female

3.9/5

Carrabba's Italian Grill Customer Service Score by Ethnicity

Carrabba's Italian Grill's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Carrabba's Italian Grill.

100

Summary	Ethnicity	Customer Service Score
Caucasian 3.8	Caucasian	3.8
African American/Black 2.6	African American/Black	2.6
Asian or Pacific Islander 5	Asian or Pacific Islander	5
Other 1.8	Other	1.8

Carrabba's Italian Grill Customer Service Score by Age

Carrabba's Italian Grill's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Carrabba's Italian Grill.

100

Summary	Age	Customer Service Score
26-30 4.8	26-30	4.8
46-50 2.7	46-50	2.7
51-55 2.3	51-55	2.3
56-60 3.4	56-60	3.4
61-65 5	61-65	5
66+ 4.1	66+	4.1

Carrabba's Italian Grill Customer Service Score by Usage

Carrabba's Italian Grill's Customer Service score was rated the highest by customers who have used Carrabba's Italian Grill's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year	4.6
2 to 5 Years	4.1
5 to 10 Years	3.1
Over 10 Years	3.6

Carrabba's Italian Grill Customer Service Score by Industry

Carrabba's Italian Grill's Customer Service score was rated the highest by Tech industry customers, and the lowest by Business and Consumer Services industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	4.3
Business and Consumer Services	2.5
Education	3.9

Carrabba's Italian Grill Customer Service vs. Competitors

Compared to its competitors, Carrabba's Italian Grill's Customer Service score is rated right below Olive Garden.

COMPANY		Customer Service Score
	Olive Garden	3.4/5
	Carrabba's Italian Grill	3.4/5

Unlock Carrabba's Italian Grill Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Carrabba's Italian Grill Customer Service vs. Competitors data and gain insights into your customers today.

Customer Service for Other Food and Beverages Brands

In the Food and Beverages industry, Carrabba's Italian Grill's Customer Service score is rated right below McDonald's.

COMPANY		Customer Service Score
	Chick-fil-A	4.3/5
	Starbucks	4.1/5
	The Coca-Cola Company	4/5
	Red Bull	4/5
	Hershey Company	3.9/5
	Mars	3.9/5
	PepsiCo	3.8/5
	McDonald's	3.6/5
	Carrabba's Italian Grill	3.4/5

Unlock Carrabba's Italian Grill Customer Service vs. Companies in Food and Beverages Data

Sign Up for Brand Profile PRO to get the full Carrabba's Italian Grill Customer Service vs. Companies in Food and Beverages data and gain insights into your customers today.

Carrabba's Italian Grill as an Employer

2.3/5

Carrabba's Italian Grill has a 2.3/5 stars for its overall company culture rated by their employees

bottom

CEO of Carrabba's Italian Grill

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Carrabba's Italian Grill scored a 4 for Net Promoter Score and a -53 for Employee Net Promoter Score. NPS gauges how likely a customer of Carrabba's Italian Grill would recommend the brand to a friend. ENPS measures how likely Carrabba's Italian Grill employees would recommend working at Carrabba's Italian Grill to a friend.

Net Promoter Score

NPS Score

48%	Promoters
8%	Passive
44%	Detractors

Employee Net Promoter Score

-53

eNPS Score

18%	Promoters
11%	Passive
71%	Detractors

Global Ranking Snapshot

Carrabba's Italian Grill is ranked #975 in the Global Top 100 Brands. It ranks just behind iQor and just ahead of Strava.

RANK			INDUSTRY
973	BBC	Tony Hall	Media and Entertainment
974	iQor	Gary Praznik	Business and Consumer Services
975	Carrabba's Italian Grill		Food and Beverages
976	Strava	Mike Martin	Health and Wellness
977	W.B. Mason	Leo Meehan	Retail
978	Raising Cane's	Todd Graves	Food and Beverages
979	Steel Dynamics	Mark Millett	Energy and Manufacturing

Food and Beverages Ranking Snapshot

Carrabba's Italian Grill is ranked #78 in the Food and Beverages Industry. It ranks just behind Boar's Head and just ahead of Raising Cane's.

RANK		Location
76	Cold Stone Creamery	Scottsdale, AZ
77	Boar's Head
78	Carrabba's Italian Grill
79	Raising Cane's	Baton Rouge, LA
80	Engro Foods
81	Foodpanda
82	Mondelez International North America	Chicago, IL