AB InBev NPS & Customer Reviews | Comparably
AB InBev is
Ranked
#9
in
Food and Beverages Brands
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AB InBev
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AB InBev is ranked #9 in Food and Beverages Brands

About AB InBev's Brand

As the world's leading brewer, we are always looking to serve up new ways to meet life’s moments, dream big to move our industry forward and make a meaningful impact in the world. We are committed to building a future that everyone can celebrate and everyone can share. AB InBev’s brand is ranked #114 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of AB InBev. When compared to other organizations within the Food and Beverages industry, AB InBev is ranked #9. Among its major competitors, AB InBev is ranked in 4th place for NPS while Heineken is 1st, and Constellation is 2nd. Overall, AB InBev has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $128.81B

Brand at a Glance

79%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service

AB InBev CMO
  AB InBev CMO

Miguel Patricio

Miguel Patricio serves as the Chief Marketing Officer of Anheuser-Busch InBev. Miguel started at Anheuser-Busch InBev in July of 2012. Miguel currently resides in the Greater New York City Area.

AB InBev Ranking

AB InBev NPS

AB InBev's Net Promoter Score (NPS) is a 18 with 49% Promoters, 20% Passives, and 31% Detractors. Net Promoter Score tracks whether AB InBev's customers would recommend using the product based on a scale of -100 to 100.

AB InBev Overall NPS

18
NPS
49%Promoters
20%Passives
31%Detractors
AB InBev Overall NPS

AB InBev NPS Trend

-100
-50
0
50
100
Jun 2024
15
Jun 202415
Jul 2024
16
Jul 202416
Aug 2024
15
Aug 202415
Sep 2024
16
Sep 202416
Nov 2024
18
Nov 202418
Jan 2025
18
Jan 202518
Feb 2025
17
Feb 202517
Mar 2025
18
Mar 202518
Apr 2025
20
Apr 202520
Oct 2025
18
Oct 202518
Dec 2025
18
Dec 202518
Jan 2026
18
Jan 202618

How Other Brands Compare

AB InBev is ranked #4 for NPS among its competitors. Heineken and Constellation come in first and second, with The Boston Beer Company coming in at third. Among those competitors, it is the second most valued company.

AB InBev's Logo
AB InBev
Heineken's Logo
Heineken
Constellation's Logo
Constellation
The Boston Beer Company's Logo
The Boston Beer Company
Global Ranking#114#833#-#-
NPS18414032
Social Sentiment Calculated by analyzing social media and other online mentionsNeutral-NeutralNeutral
Valuation Updated every 24 hours for public companies$128.81B-$43.31B$11.23B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

AB InBev NPS by Gender

Female customers rated AB InBev's NPS 11 points higher than Male customers.

Male

7

AB InBev's NPS was rated 7 by Male customers on Comparably.

47%
Promoters
13%
Passives
40%
Detractors

Female

18

AB InBev's NPS was rated 18 by Female customers on Comparably.

44%
Promoters
30%
Passives
26%
Detractors

AB InBev NPS by Ethnicity

AB InBev's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

-100
-50
0
50
100
Caucasian
-13
Caucasian-13
Hispanic or Latino
28
Hispanic or Latino28
African American/Black
22
African American/Black22
Asian or Pacific Islander
6
Asian or Pacific Islander6
Other
-8
Other-8

AB InBev NPS by Age

AB InBev's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.

0
20
40
60
80
100
Promoters
48%
Passives
26%
Detractors
26%
18-2548%26%26%
Promoters
50%
Passives
9%
Detractors
41%
26-3050%9%41%
Promoters
47%
Passives
20%
Detractors
33%
31-3547%20%33%
Promoters
60%
Passives
20%
Detractors
20%
41-4560%20%20%
Promoters
33%
Passives
0%
Detractors
67%
46-5033%0%67%
Promoters
0%
Passives
60%
Detractors
40%
51-550%60%40%
Promoters
0%
Passives
20%
Detractors
80%
61-650%20%80%
Promoters
67%
Passives
0%
Detractors
33%
66+67%0%33%

AB InBev NPS by Usage

AB InBev's NPS was rated the highest by customers who have used AB InBev's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

-100
-50
0
50
100
Less than 1 Year
22
Less than 1 Year22
1 to 2 Years
6
1 to 2 Years6
2 to 5 Years
17
2 to 5 Years17
5 to 10 Years
44
5 to 10 Years44
Over 10 Years
-10
Over 10 Years-10

AB InBev NPS vs. Competitors

Compared to its competitors, AB InBev's NPS is rated right above Pabst Brewing Co., and is preceded by The Boston Beer Company.

AB InBev NPS vs Companies in Food and Beverages

In the Food and Beverages industry, AB InBev's NPS is rated right below McDonald's.

AB InBev Customer Reviews

Out of the 16 AB InBev customer reviews 12 were positive and 4 were constructive. AB InBev customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
Thanks, please send me the Cooler Box
What do you value most about this brand?
Good, good, good, very good
What do you value most about this brand?
It has a lot of opportunities.
What do you value most about this brand?
Taste crisp and refreshing. Good price
What do you value most about this brand?
I value the CSR campaigns most.

AB InBev Customer Loyalty

79%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

79% of AB InBev users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

79
79%
21
21%
AB InBev Customer Loyalty

AB InBev Customer Loyalty Score by Gender

Female customers rated AB InBev's Customer Loyalty score 16% higher than Male customers.

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Male
73%
Yes
Female
89%
Yes

AB InBev Customer Loyalty Score by Ethnicity

AB InBev's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

% who answered "Yes"

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66
out of 100
Caucasian
87
out of 100
Hispanic or Latino
84
out of 100
African American/Black
89
out of 100
Asian or Pacific Islander
63
out of 100
Other

AB InBev Customer Loyalty Score by Age

AB InBev's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.

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0
20%
40%
60%
80%
100%
18-25
83%
18-2583%
26-30
80%
26-3080%
31-35
76%
31-3576%
41-45
64%
41-4564%
46-50
100%
46-50100%
51-55
64%
51-5564%
61-65
64%
61-6564%
66+
100%
66+100%

AB InBev Customer Loyalty Score by Usage

AB InBev's Customer Loyalty score was rated the highest by customers who have used AB InBev's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
77%
1 to 2 Years
84%
2 to 5 Years
85%
5 to 10 Years
72%
Over 10 Years
78%

AB InBev Customer Loyalty Score by Industry

AB InBev's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech
70%
Accounting
72%
Aerospace and Aviation
64%
Architecture and Planning
100%
Arts and Entertainment
40%
Banking and Financial Services
100%
Beverage, Wine and Spirits
87%
Business and Consumer Services
74%
Education
100%
Marketing, Advertising and Research
100%
Energy and Manufacturing
70%

AB InBev Customer Loyalty vs. Competitors

Compared to its competitors, AB InBev's Customer Loyalty score is rated right above The Boston Beer Company, and is preceded by Constellation.

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AB InBev's Logo
VS
Heineken's Logo
Constellation's Logo
The Boston Beer Company's Logo
Pabst Brewing Co. Logo

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Customer Loyalty for Other Food and Beverages Brands

In the Food and Beverages industry, AB InBev's Customer Loyalty score is rated right above McDonald's, and is preceded by Hershey Company.

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AB InBev's Logo
VS
Chick-fil-A's Logo
The Coca-Cola Company's Logo
PepsiCo's Logo
Red Bull's Logo
Hershey Company's Logo
McDonald's' Logo
Starbucks' Logo
Mars' Logo

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AB InBev Product Quality

3.7/5

AB InBev has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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AB InBev Product Information

AB InBev’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated AB InBev's product the highest. Reviewers from the Beverage, Wine and Spirits industry rated AB InBev the lowest at 3.2.

Website
https://www.ab-inbev.com/
Company Size
10,000+ Employees

Industry

Consumer Goods

Quick Insights into AB InBev Product Quality

AB InBev's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers ages 61-65.

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Ranked AB InBev Product Quality the Highest

Banking and Financial Services
4.7
5 to 10 Years
4.1
66+
4.1

Ranked AB InBev Product Quality the Lowest

Other
3
Energy and Manufacturing
1.6
61-65
1.5

AB InBev Product Quality Score by Gender

Female customers rated AB InBev's Product Quality score 0.1 stars higher than Male customers.

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Male

3.7/5

Female

3.8/5

AB InBev Product Quality Score by Ethnicity

AB InBev's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
3.1
Caucasian3.1
Hispanic or Latino
3.5
Hispanic or Latino3.5
African American/Black
3.9
African American/Black3.9
Asian or Pacific Islander
4.1
Asian or Pacific Islander4.1
Other
3
Other3

AB InBev Product Quality Score by Age

AB InBev's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.

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0
1
2
3
4
5
18-25
3.8
18-253.8
26-30
4
26-304
31-35
3.4
31-353.4
41-45
3.8
41-453.8
46-50
3.5
46-503.5
51-55
2.8
51-552.8
61-65
1.5
61-651.5
66+
4.1
66+4.1

AB InBev Product Quality Score by Usage

AB InBev's Product Quality score was rated the highest by customers who have used AB InBev's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
3.8
1 to 2 Years
3.8
2 to 5 Years
3.6
5 to 10 Years
4.1
Over 10 Years
3.2

AB InBev Product Quality Score by Industry

AB InBev's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Energy and Manufacturing industry customers.

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Tech
3.6
Accounting
3.7
Aerospace and Aviation
3.4
Architecture and Planning
3.3
Arts and Entertainment
3
Banking and Financial Services
4.7
Beverage, Wine and Spirits
3.2
Business and Consumer Services
3.7
Education
3.1
Marketing, Advertising and Research
4.1
Energy and Manufacturing
1.6

AB InBev Product Quality vs. Competitors

Compared to its competitors, AB InBev's Product Quality score is rated right above Pabst Brewing Co., and is preceded by Constellation.

COMPANYProduct Quality Score
Heineken4.3/5
The Boston Beer Company3.9/5
Constellation3.7/5
AB InBev3.7/5
Pabst Brewing Co.N/A

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AB InBev's Logo
VS
Heineken's Logo
The Boston Beer Company's Logo
Constellation's Logo
Pabst Brewing Co. Logo

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Product Quality for Other Food and Beverages Brands

In the Food and Beverages industry, AB InBev's Product Quality score is rated right above McDonald's, and is preceded by PepsiCo.

COMPANYProduct Quality Score
Chick-fil-A4.3/5
The Coca-Cola Company4.2/5
Red Bull4.2/5
Starbucks4.1/5
Hershey Company4.1/5
Mars4/5
PepsiCo4/5
AB InBev3.7/5
McDonald's3.7/5

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AB InBev's Logo
VS
Chick-fil-A's Logo
The Coca-Cola Company's Logo
Red Bull's Logo
Starbucks' Logo
Hershey Company's Logo
Mars' Logo
PepsiCo's Logo
McDonald's' Logo

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AB InBev Pricing

AB InBev ROI & Value For Money

3.7/5

AB InBev has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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AB InBev Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Energy and Manufacturing industry think that they had the lowest ROI from AB InBev.

Quick Insights into AB InBev ROI

AB InBev's ROI score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers ages 61-65.

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Ranked AB InBev ROI the Highest

Banking and Financial Services
4.4
41-45
3.9
5 to 10 Years
3.9

Ranked AB InBev ROI the Lowest

Over 10 Years
2.9
Energy and Manufacturing
2
61-65
1.5

AB InBev ROI Score by Gender

Male customers rated AB InBev's ROI score 0.1 stars higher than Female customers.

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Male

3.5/5

Female

3.4/5

AB InBev ROI Score by Ethnicity

AB InBev's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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0
1
2
3
4
5
Caucasian
2.9
Caucasian2.9
Hispanic or Latino
3.5
Hispanic or Latino3.5
African American/Black
3.9
African American/Black3.9
Asian or Pacific Islander
3.3
Asian or Pacific Islander3.3
Other
3
Other3

AB InBev ROI Score by Age

AB InBev's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.

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0
1
2
3
4
5
18-25
3.5
18-253.5
26-30
3.8
26-303.8
31-35
3.5
31-353.5
41-45
3.9
41-453.9
46-50
2.5
46-502.5
51-55
2.4
51-552.4
61-65
1.5
61-651.5
66+
3.8
66+3.8

AB InBev ROI Score by Usage

AB InBev's ROI score was rated the highest by customers who have used AB InBev's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
3.6
1 to 2 Years
3.6
2 to 5 Years
3.5
5 to 10 Years
3.9
Over 10 Years
2.9

AB InBev ROI Score by Industry

AB InBev's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Energy and Manufacturing industry customers.

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Tech
3
Accounting
3.8
Aerospace and Aviation
3.1
Architecture and Planning
3.9
Arts and Entertainment
3
Banking and Financial Services
4.4
Beverage, Wine and Spirits
3.3
Business and Consumer Services
3.3
Education
3
Marketing, Advertising and Research
3.7
Energy and Manufacturing
2

AB InBev Pricing vs. Competitors

Compared to its competitors, AB InBev's ROI score is rated right above Constellation, and is preceded by Heineken.

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AB InBev's Logo
VS
The Boston Beer Company's Logo
Heineken's Logo
Constellation's Logo
Pabst Brewing Co. Logo

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ROI for Other Food and Beverages Brands

In the Food and Beverages industry, AB InBev's ROI score is rated right above Starbucks, and is preceded by PepsiCo.

COMPANYPricing Score
Chick-fil-A4.1/5
The Coca-Cola Company3.9/5
Hershey Company3.9/5
Red Bull3.8/5
Mars3.8/5
PepsiCo3.8/5
AB InBev3.7/5
Starbucks3.6/5
McDonald's3.6/5

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AB InBev's Logo
VS
Chick-fil-A's Logo
The Coca-Cola Company's Logo
Hershey Company's Logo
Red Bull's Logo
Mars' Logo
PepsiCo's Logo
Starbucks' Logo
McDonald's' Logo

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AB InBev Customer Satisfaction (CSAT)

AB InBev Customer Satisfaction (CSAT) Score

70 / 100

AB InBev has an overall Customer Satisfaction score of 70 rated by its users and customers.

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Very Satisfied37%
Satisfied33%
Neither Satisfied nor Dissatisfied12%
Dissatisfied4%
Very Dissatisfied14%
Very Satisfied
37%
Satisfied
33%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
4%
Very Dissatisfied
14%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into AB InBev Customer Satisfaction

AB InBev's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by customers ages 61-65.

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Ranked AB InBev Customer Satisfaction the Highest

41-45
86%
African American/Black
86%
Accounting
80%

Ranked AB InBev Customer Satisfaction the Lowest

Other
46%
Energy and Manufacturing
33%
61-65
0%

AB InBev Customer Satisfaction Score by Gender

Female customers rated AB InBev's Customer Satisfaction score 13 points higher than Male customers.

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66 / 100
Male
Very Satisfied
36%
Satisfied
30%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
2%
Very Dissatisfied
18%
79 / 100
Female
Very Satisfied
45%
Satisfied
34%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
7%

AB InBev Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

AB InBev's Customer Satisfaction (CSAT) score was rated 57% according to Caucasian users and customers.

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57 / 100
Very Satisfied33%
Satisfied24%
Neither Satisfied nor Dissatisfied9%
Dissatisfied5%
Very Dissatisfied29%
Very Satisfied
33%
Satisfied
24%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
5%
Very Dissatisfied
29%

CSAT according to Hispanic or Latino

AB InBev's Customer Satisfaction (CSAT) score was rated 72% according to Hispanic or Latino users and customers.

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72 / 100
Very Satisfied43%
Satisfied29%
Neither Satisfied nor Dissatisfied14%
Dissatisfied0%
Very Dissatisfied14%
Very Satisfied
43%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
14%

CSAT according to African American/Black

AB InBev's Customer Satisfaction (CSAT) score was rated 86% according to African American/Black users and customers.

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86 / 100
Very Satisfied48%
Satisfied38%
Neither Satisfied nor Dissatisfied4%
Dissatisfied0%
Very Dissatisfied10%
Very Satisfied
48%
Satisfied
38%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
0%
Very Dissatisfied
10%

CSAT according to Asian or Pacific Islander

AB InBev's Customer Satisfaction (CSAT) score was rated 76% according to Asian or Pacific Islander users and customers.

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76 / 100
Very Satisfied29%
Satisfied47%
Neither Satisfied nor Dissatisfied6%
Dissatisfied12%
Very Dissatisfied6%
Very Satisfied
29%
Satisfied
47%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
12%
Very Dissatisfied
6%

CSAT according to Other

AB InBev's Customer Satisfaction (CSAT) score was rated 46% according to Other users and customers.

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46 / 100
Very Satisfied36%
Satisfied10%
Neither Satisfied nor Dissatisfied18%
Dissatisfied0%
Very Dissatisfied36%
Very Satisfied
36%
Satisfied
10%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
36%

AB InBev Customer Satisfaction Score by Age

AB InBev's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.

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0
20
40
60
80
100
18-25 CSAT Score
72%
Very Satisfied
28%
Satisfied
44%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
4%
Very Dissatisfied
16%
18-2572%
26-30 CSAT Score
72%
Very Satisfied
50%
Satisfied
22%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
6%
Very Dissatisfied
6%
26-3072%
31-35 CSAT Score
72%
Very Satisfied
50%
Satisfied
22%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
21%
31-3572%
41-45 CSAT Score
86%
Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
14%
41-4586%
46-50 CSAT Score
67%
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
46-5067%
51-55 CSAT Score
50%
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
51-5550%
61-65 CSAT Score
0%
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
61-650%
66+ CSAT Score
67%
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
66+67%

AB InBev Customer Satisfaction Score by Usage

AB InBev's Customer Satisfaction score was rated the highest by customers who have used AB InBev's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
72
1 to 2 Years
76
2 to 5 Years
67
5 to 10 Years
75
Over 10 Years
55

AB InBev Customer Satisfaction Score by Industry

AB InBev's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Energy and Manufacturing industry customers.

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Tech
64
Accounting
80
Aerospace and Aviation
50
Architecture and Planning
80
Arts and Entertainment
33
Beverage, Wine and Spirits
60
Business and Consumer Services
75
Marketing, Advertising and Research
50
Energy and Manufacturing
33

AB InBev Customer Satisfaction vs. Competitors

Compared to its competitors, AB InBev's Customer Satisfaction score is rated right above Pabst Brewing Co., and is preceded by The Boston Beer Company.

COMPANYCustomer Satisfaction (CSAT) Score
Heineken87%
Constellation81%
The Boston Beer Company79%
AB InBev70%
Pabst Brewing Co.0%

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AB InBev's Logo
VS
Heineken's Logo
Constellation's Logo
The Boston Beer Company's Logo
Pabst Brewing Co. Logo

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Customer Satisfaction for Other Food and Beverages Brands

In the Food and Beverages industry, AB InBev's Customer Satisfaction score is rated right below McDonald's.

COMPANYCustomer Satisfaction (CSAT) Score
The Coca-Cola Company87%
Starbucks84%
Red Bull82%
Chick-fil-A81%
Hershey Company80%
PepsiCo79%
Mars74%
McDonald's72%
AB InBev70%

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AB InBev's Logo
VS
The Coca-Cola Company's Logo
Starbucks' Logo
Red Bull's Logo
Chick-fil-A's Logo
Hershey Company's Logo
PepsiCo's Logo
Mars' Logo
McDonald's' Logo

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AB InBev Customer Service

3.7/5

AB InBev has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

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About AB InBev's Customer Service

Address

250 Park Ave, York, NY 10177


Website

https://www.ab-inbev.com/


Phone Number

321- 627-6111

Quick Insights into AB InBev Customer Service

AB InBev's Customer Service score was rated highest by customers ages 66+, and rated lowest by customers ages 61-65.

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Ranked AB InBev Customer Service the Highest

66+
4.6
Architecture and Planning
4.4
2 to 5 Years
3.8

Ranked AB InBev Customer Service the Lowest

Over 10 Years
3
Energy and Manufacturing
1.8
61-65
1.5

AB InBev Customer Service Score by Gender

AB InBev's Customer Service score was rated 3.6 by both Female and Male customers on Comparably.

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Male

3.6/5

Female

3.6/5

AB InBev Customer Service Score by Ethnicity

AB InBev's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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0
20
40
60
80
100
Caucasian
3
Caucasian3
Hispanic or Latino
3.8
Hispanic or Latino3.8
African American/Black
3.7
African American/Black3.7
Asian or Pacific Islander
3.8
Asian or Pacific Islander3.8
Other
3.1
Other3.1

AB InBev Customer Service Score by Age

AB InBev's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.

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0
20
40
60
80
100
18-25
3.6
18-253.6
26-30
3.8
26-303.8
31-35
3.5
31-353.5
41-45
3.9
41-453.9
46-50
3.1
46-503.1
51-55
2.5
51-552.5
61-65
1.5
61-651.5
66+
4.6
66+4.6

AB InBev Customer Service Score by Usage

AB InBev's Customer Service score was rated the highest by customers who have used AB InBev's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
3.6
1 to 2 Years
3.7
2 to 5 Years
3.8
5 to 10 Years
3.8
Over 10 Years
3

AB InBev Customer Service Score by Industry

AB InBev's Customer Service score was rated the highest by Architecture and Planning industry customers, and the lowest by Energy and Manufacturing industry customers.

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Tech
3.6
Accounting
3.7
Aerospace and Aviation
2.8
Architecture and Planning
4.4
Arts and Entertainment
3.3
Banking and Financial Services
3.5
Beverage, Wine and Spirits
3.3
Business and Consumer Services
3.5
Education
3
Marketing, Advertising and Research
4
Energy and Manufacturing
1.8

AB InBev Customer Service vs. Competitors

Compared to its competitors, AB InBev's Customer Service score is rated right above Constellation, and is preceded by The Boston Beer Company.

COMPANYCustomer Service Score
Heineken4.1/5
The Boston Beer Company4.1/5
AB InBev3.7/5
Constellation3.7/5
Pabst Brewing Co.N/A

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AB InBev's Logo
VS
Heineken's Logo
The Boston Beer Company's Logo
Constellation's Logo
Pabst Brewing Co. Logo

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Customer Service for Other Food and Beverages Brands

In the Food and Beverages industry, AB InBev's Customer Service score is rated right above McDonald's, and is preceded by PepsiCo.

COMPANYCustomer Service Score
Chick-fil-A4.3/5
Starbucks4.1/5
The Coca-Cola Company4/5
Red Bull4/5
Hershey Company3.9/5
Mars3.9/5
PepsiCo3.8/5
AB InBev3.7/5
McDonald's3.6/5

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AB InBev's Logo
VS
Chick-fil-A's Logo
Starbucks' Logo
The Coca-Cola Company's Logo
Red Bull's Logo
Hershey Company's Logo
Mars' Logo
PepsiCo's Logo
McDonald's' Logo

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AB InBev as an Employer

4.1/5

AB InBev has a 4.1/5 stars for its overall company culture rated by their employees

  AB InBev CEO
top
25%
CEO of AB InBev

In the Top 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

AB InBev scored a 18 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of AB InBev would recommend the brand to a friend. ENPS measures how likely AB InBev employees would recommend working at AB InBev to a friend.

Net Promoter Score

18
NPS Score
49%Promoters
20%Passive
31%Detractors

Employee Net Promoter Score

13
eNPS Score
48%Promoters
17%Passive
35%Detractors

Global Ranking Snapshot

AB InBev is ranked #114 in the Global Top 100 Brands. It ranks just behind Levi Strauss & Co. and just ahead of Domino's Pizza.

RANKCOMPANYCEOINDUSTRY
112
General Mills Inc.  General Mills Inc. CEO
Jeff Harmening
Consumer Goods
113
Levi Strauss & Co.  Levi Strauss & Co. CEO
Charles Bergh
Fashion and Beauty
114
AB InBev  AB InBev CEO
Michel Doukeris
Food and Beverages
115
Domino's Pizza  Domino's Pizza CEO
Richard Allison
Retail
116
Six Flags  Six Flags CEO
Michael Spanos
Media and Entertainment
117
National Football League (NFL)  National Football League (NFL) CEO
Media and Entertainment
118
CVS Health  CVS Health CEO
David Joyner
Health and Wellness

Food and Beverages Ranking Snapshot

AB InBev is ranked #9 in the Food and Beverages Industry. It ranks just behind PepsiCo and just ahead of KFC.

RANKCOMPANYLocation
7
McDonald's
Chicago, IL
8
PepsiCo
Purchase, NY
9
AB InBev
York, NY
10
KFC
Louisville, KY
11
Yum! Brands
Louisville, KY
12
Nestle USA
Arlington, VA
13
Sysco
Houston, TX