40
NPS
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Constellation
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About Constellation's Brand
Constellation is a competitive retail supplier of power, natural gas and energy products and services.
Brand at a Glance
83%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Constellation NPS
Constellation's Net Promoter Score (NPS) is a 40 with 59% Promoters, 22% Passives, and 19% Detractors. Net Promoter Score tracks whether Constellation's customers would recommend using the product based on a scale of -100 to 100.
Constellation Overall NPS
| 59% | Promoters |
|---|---|
| 22% | Passives |
| 19% | Detractors |
Constellation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 40 | Nov 2023 | 40 |
Jan 2024 38 | Jan 2024 | 38 |
Feb 2024 40 | Feb 2024 | 40 |
Mar 2024 48 | Mar 2024 | 48 |
Apr 2024 50 | Apr 2024 | 50 |
Jun 2024 52 | Jun 2024 | 52 |
Oct 2024 49 | Oct 2024 | 49 |
Nov 2024 42 | Nov 2024 | 42 |
Jan 2025 37 | Jan 2025 | 37 |
Mar 2025 40 | Mar 2025 | 40 |
May 2025 42 | May 2025 | 42 |
Oct 2025 41 | Oct 2025 | 41 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Constellation NPS by Gender
Constellation's NPS was rated 67 by Male customers on Comparably.
Male
67
Constellation's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
N/A
Constellation's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Constellation NPS by Ethnicity
Constellation's NPS was rated 75 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 75 | Caucasian | 75 |
Constellation Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Constellation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Constellation Customer Loyalty Score by Gender
Constellation's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Constellation.
Male
100%
Yes
Female
N/A
Yes
Constellation Customer Loyalty Score by Ethnicity
Constellation's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Constellation.
100
out of 100
Caucasian
Constellation Product Quality
3.7/5
Constellation has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Constellation Product Information
Constellation’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Energy
Quick Insights into Constellation Product Quality
Constellation's Product Quality score was rated highest by Caucasian customers.
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Ranked Constellation Product Quality the Highest
Constellation Product Quality Score by Gender
Constellation's Product Quality score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Constellation Product Quality Score by Ethnicity
Constellation's Product Quality score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Constellation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Constellation Pricing
Constellation ROI & Value For Money
3.6/5
Constellation has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Constellation ROI
Constellation's ROI score was rated highest by Caucasian customers.
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Ranked Constellation ROI the Highest
Constellation ROI Score by Gender
Constellation's ROI score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Constellation ROI Score by Ethnicity
Constellation's ROI score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Constellation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Constellation Customer Satisfaction (CSAT)
Constellation Customer Satisfaction (CSAT) Score
81 / 100
Constellation has an overall Customer Satisfaction score of 81 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
48%
Satisfied
33%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Constellation Customer Satisfaction
Constellation's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Constellation Customer Satisfaction the Highest
Constellation Customer Satisfaction Score by Gender
Constellation's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Constellation.
100 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Constellation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Constellation's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Constellation.
100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Constellation Customer Service
3.7/5
Constellation has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Constellation's Customer Service
Address
100 Constellation Way, Baltimore, MD 21202
Website
http://www.constellation.com/
Phone Number
(888)635-0827
Quick Insights into Constellation Customer Service
Constellation's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Constellation's Customer Service score.
Ranked Constellation Customer Service the Highest
Constellation Customer Service Score by Gender
Constellation's Customer Service score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Constellation.
Male
4.5/5
Female
N/A
Constellation Customer Service Score by Ethnicity
Constellation's Customer Service score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Constellation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Constellation as an Employer
4.6/5
Constellation has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Constellation scored a 40 for Net Promoter Score and a 58 for Employee Net Promoter Score. NPS gauges how likely a customer of Constellation would recommend the brand to a friend. ENPS measures how likely Constellation employees would recommend working at Constellation to a friend.
Net Promoter Score
40
NPS Score
| 59% | Promoters |
|---|---|
| 22% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
58
eNPS Score
| 71% | Promoters |
|---|---|
| 16% | Passive |
| 13% | Detractors |
