Comparably is excited to introduce our all-new Best Brands Award winners
Learn More
PepsiCo is
Ranked
#44
in
Top Brands for Millennials
Brand Page
PepsiCo
Marketing or Exec? Claim Your Free Account

PepsiCo is ranked #44 in Top Brands for Millennials

Awards & Recognition

  • Top Brands for Millenials 2021

About PepsiCo's Brand

PepsiCo is a global food and beverage leader with a product portfolio including 22 brands that generate more than $1 billion each in annual retail sales. Our main businesses – Quaker, Tropicana, Gatorade, Frito-Lay and Pepsi-Cola – make hundreds of enjoyable foods and beverages that are loved throughout the world. At PepsiCo, you get the best of both worlds: an entrepreneur’s mindset plus reach and resources. Our collaborative culture and worldwide presence generate a stream of new opportunities to define the future and propel your life’s work. Bring your unique perspective. Bring curiosity. Bring ingenuity, and drive. We’ll give you a platform to be daring on a global scale. Mission: Create more smiles with every sip and every bite. PepsiCo’s brand is ranked #105 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of PepsiCo. When compared to other organizations within the Food and Beverages industry, PepsiCo is ranked #8. Among its major competitors, PepsiCo is ranked in 5th place for NPS while Amazon is 1st, and The Coca-Cola Company is 2nd. Overall, PepsiCo has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $195.21B

Brand at a Glance

81%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
PepsiCo CMO
  PepsiCo CMO

Greg Lyons

Greg Lyons serves as the Chief Marketing Officer of PepsiCo. Greg started at PepsiCo in January of 2017. Greg currently resides in the Greater New York City Area.

PepsiCo Ranking

PepsiCo NPS

PepsiCo's Net Promoter Score (NPS) is a 31 with 55% Promoters, 21% Passives, and 24% Detractors. Net Promoter Score tracks whether PepsiCo's customers would recommend using the product based on a scale of -100 to 100.

PepsiCo Overall NPS

31
NPS
55%Promoters
21%Passives
24%Detractors
PepsiCo Overall NPS

PepsiCo NPS Trend

-100
-50
0
50
100
Jun 2021
29
Jun 202129
Jul 2021
28
Jul 202128
Aug 2021
29
Aug 202129
Sep 2021
29
Sep 202129
Oct 2021
29
Oct 202129
Nov 2021
29
Nov 202129
Dec 2021
27
Dec 202127
Jan 2022
29
Jan 202229
Feb 2022
29
Feb 202229
Mar 2022
29
Mar 202229
Apr 2022
28
Apr 202228
May 2022
31
May 202231

How Other Brands Compare

PepsiCo is ranked #4 for NPS among its competitors. Amazon and The Coca-Cola Company come in first and second, with Unilever coming in at third. Among those competitors, it is the third most valued company behind Amazon.

Sign Up for Brand Profile PRO to get the full Comparison data of PepsiCo vs Competitors.

PRO Demo Our Brand Intelligence Solutions

PepsiCo's Logo
PepsiCo
Amazon's Logo
Amazon
The Coca-Cola Company's Logo
The Coca-Cola Company
Unilever's Logo
Unilever
Global Ranking#105#5#55#69
NPS31533937
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNeutralNeutralNeutral
Valuation Updated every 24 hours for public companies$195.21B$1.64T$215.34B$7.12B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

PepsiCo NPS by Gender

Male customers rated PepsiCo's NPS 13 points higher than Female customers.

Sign Up for Brand Profile PRO to get the full NPS by Gender data of PepsiCo.

Male

44

PepsiCo's NPS was rated 44 by Male customers on Comparably.

Sign Up to learn about PepsiCo's NPS Score rated by Male customers on Comparably.
62%
Promoters
20%
Passives
18%
Detractors

Female

31

PepsiCo's NPS was rated 31 by Female customers on Comparably.

Sign Up to learn about PepsiCo's NPS Score rated by Female customers on Comparably.
53%
Promoters
25%
Passives
22%
Detractors

PepsiCo NPS by Ethnicity

PepsiCo's NPS was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of PepsiCo.
-100
-50
0
50
100
Caucasian
29
Caucasian29
Hispanic or Latino
24
Hispanic or Latino24
African American/Black
45
African American/Black45
Asian or Pacific Islander
25
Asian or Pacific Islander25
Other
44
Other44

PepsiCo NPS by Age

PepsiCo's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of PepsiCo.
0
20
40
60
80
100
Promoters
53%
Passives
28%
Detractors
19%
18-2553%28%19%
Promoters
68%
Passives
16%
Detractors
16%
26-3068%16%16%
Promoters
75%
Passives
25%
Detractors
0%
31-3575%25%0%
Promoters
54%
Passives
15%
Detractors
31%
36-4054%15%31%
Promoters
62%
Passives
0%
Detractors
38%
41-4562%0%38%
Promoters
67%
Passives
22%
Detractors
11%
46-5067%22%11%
Promoters
43%
Passives
14%
Detractors
43%
51-5543%14%43%
Promoters
80%
Passives
0%
Detractors
20%
66+80%0%20%

PepsiCo NPS by Usage

PepsiCo's NPS was rated the highest by customers who have used PepsiCo's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full NPS by Usage data of PepsiCo.
-100
-50
0
50
100
Less than 1 Year
-6
Less than 1 Year-6
1 to 2 Years
47
1 to 2 Years47
2 to 5 Years
36
2 to 5 Years36
5 to 10 Years
36
5 to 10 Years36
Over 10 Years
36
Over 10 Years36

PepsiCo NPS vs. Competitors

Compared to its competitors, PepsiCo's NPS is rated right below Mondelez International.

Unlock PepsiCo NPS vs. Competitors Data

PepsiCo's Logo
VS
Amazon's Logo
The Coca-Cola Company's Logo
Unilever's Logo
Mondelez International's Logo

Sign Up for Brand Profile PRO to get the full PepsiCo NPS vs. Competitors data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

PepsiCo NPS vs Companies in Food and Beverages

In the Food and Beverages industry, PepsiCo's NPS is rated right above McDonald's, and is preceded by Mars.

Unlock PepsiCo NPS vs. Companies in Food and Beverages Data

PepsiCo's Logo
VS
Chick-fil-A's Logo
Hershey Company's Logo
Red Bull's Logo
The Coca-Cola Company's Logo
Starbucks' Logo
Mars' Logo
McDonald's' Logo

Sign Up for Brand Profile PRO to get the full PepsiCo NPS vs. Companies in Food and Beverages data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

PepsiCo Customer Reviews

Out of the 27 PepsiCo customer reviews 23 were positive and 4 were constructive. PepsiCo customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
brand image and quality of the product
Review from Bridgeport, CT / Female / Asian or Pacific Islander / 18-25
What do you value most about this brand?
Caring through the changing time
Review from New York, NY / Female / Asian or Pacific Islander / 26-30Posted 11 days ago
What do you value most about this brand?
Taste value and consistency of products
Review from Bridgeport, CT / Female / Caucasian / 41-45Posted 23 days ago
What do you value most about this brand?
Quality party friendly ni complaints
Review from Bridgeport, CT / Male / Other / 66+
What do you value most about this brand?
I like Pepsi and Fritos
Review from Bridgeport, CT / Female / Caucasian / 26-30

PepsiCo Customer Loyalty

81%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

81% of PepsiCo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

PRO Demo Our Brand Intelligence Solutions

81
81%
19
19%
PepsiCo Customer Loyalty

PepsiCo Customer Loyalty Score by Gender

Male customers rated PepsiCo's Customer Loyalty score 7% higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of PepsiCo.
Male
82%
Yes
Female
75%
Yes

PepsiCo Customer Loyalty Score by Ethnicity

PepsiCo's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of PepsiCo.
71
out of 100
Caucasian
66
out of 100
Hispanic or Latino
90
out of 100
African American/Black
84
out of 100
Asian or Pacific Islander
74
out of 100
Other

PepsiCo Customer Loyalty Score by Age

PepsiCo's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of PepsiCo.
0
20%
40%
60%
80%
100%
18-25
78%
18-2578%
26-30
95%
26-3095%
31-35
87%
31-3587%
36-40
52%
36-4052%
41-45
78%
41-4578%
46-50
90%
46-5090%
51-55
36%
51-5536%
66+
82%
66+82%

PepsiCo Customer Loyalty Score by Usage

PepsiCo's Customer Loyalty score was rated the highest by customers who have used PepsiCo's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year
74%
1 to 2 Years
82%
2 to 5 Years
84%
5 to 10 Years
78%
Over 10 Years
79%

PepsiCo Customer Loyalty Score by Industry

PepsiCo's Customer Loyalty score was rated the highest by Legal industry customers, and the lowest by Consumer Goods industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech
89%
Accounting
77%
Aerospace and Aviation
55%
Fashion and Beauty
70%
Architecture and Planning
85%
Arts and Entertainment
85%
Beverage, Wine and Spirits
89%
Business and Consumer Services
80%
Consulting
40%
Consumer Goods
40%
Education
92%
Healthcare, Hospitals and Medicine
55%
Legal
100%
Logistics and Supply Chain
70%
Marketing, Advertising and Research
61%

PepsiCo Customer Loyalty vs. Competitors

Compared to its competitors, PepsiCo's Customer Loyalty score is rated right above Mondelez International, and is preceded by The Coca-Cola Company.

COMPANYCustomer Loyalty Score
Amazon90%
Unilever84%
The Coca-Cola Company83%
PepsiCo81%
Mondelez International77%

Unlock PepsiCo Customer Loyalty vs. Competitors Data

PepsiCo's Logo
VS
Amazon's Logo
Unilever's Logo
The Coca-Cola Company's Logo
Mondelez International's Logo

Sign Up for Brand Profile PRO to get the full PepsiCo Customer Loyalty vs. Competitors data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

Customer Loyalty for Other Food and Beverages Brands

In the Food and Beverages industry, PepsiCo's Customer Loyalty score is rated right above Red Bull, and is preceded by The Coca-Cola Company.

Unlock PepsiCo Customer Loyalty vs. Companies in Food and Beverages Data

PepsiCo's Logo
VS
Chick-fil-A's Logo
Hershey Company's Logo
The Coca-Cola Company's Logo
Red Bull's Logo
McDonald's' Logo
Mars' Logo
Starbucks' Logo

Sign Up for Brand Profile PRO to get the full PepsiCo Customer Loyalty vs. Companies in Food and Beverages data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

PepsiCo Product Quality

4.1/5

PepsiCo has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

Sign Up to unlock PepsiCo's overall Product Quality score rated by its users and customers.

PepsiCo Product Information

PepsiCo’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated PepsiCo's product the highest. Reviewers from the Tech industry rated PepsiCo the lowest at 3.9.

Website
http://www.PepsiCo.com
Company Size
10,000+ Employees

Industry

Consumer Goods

Quick Insights into PepsiCo Product Quality

PepsiCo's Product Quality score was rated highest by customers ages 66+, and rated lowest by customers from the Architecture and Planning industry.

Sign Up Sign Up to unlock insights into how customers have ranked PepsiCo's Product Quality.

Ranked PepsiCo Product Quality the Highest

66+
4.6
Arts and Entertainment
4.6
5 to 10 Years
4.4

Ranked PepsiCo Product Quality the Lowest

51-55
3.2
Less than 1 Year
3.2
Architecture and Planning
2.6

PepsiCo Product Quality Score by Gender

Male customers rated PepsiCo's Product Quality score 0.3 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of PepsiCo.

Male

4.2/5

Female

3.9/5

PepsiCo Product Quality Score by Ethnicity

PepsiCo's Product Quality score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of PepsiCo.
0
1
2
3
4
5
Caucasian
3.9
Caucasian3.9
Hispanic or Latino
3.5
Hispanic or Latino3.5
African American/Black
4.1
African American/Black4.1
Asian or Pacific Islander
4
Asian or Pacific Islander4
Other
4.4
Other4.4

PepsiCo Product Quality Score by Age

PepsiCo's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of PepsiCo.
0
1
2
3
4
5
18-25
4.2
18-254.2
26-30
4
26-304
31-35
3.6
31-353.6
36-40
3.7
36-403.7
41-45
4
41-454
46-50
4.4
46-504.4
51-55
3.2
51-553.2
66+
4.6
66+4.6

PepsiCo Product Quality Score by Usage

PepsiCo's Product Quality score was rated the highest by customers who have used PepsiCo's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year
3.2
1 to 2 Years
4.1
2 to 5 Years
3.8
5 to 10 Years
4.4
Over 10 Years
4.2

PepsiCo Product Quality Score by Industry

PepsiCo's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Architecture and Planning industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech
3.9
Accounting
3.8
Aerospace and Aviation
3.3
Architecture and Planning
2.6
Arts and Entertainment
4.6
Beverage, Wine and Spirits
4.5
Business and Consumer Services
4.3
Consulting
3.8
Consumer Goods
4.6
Education
4.6
Healthcare, Hospitals and Medicine
3.5
Legal
4.6
Logistics and Supply Chain
3.8
Marketing, Advertising and Research
3.9

PepsiCo Product Quality vs. Competitors

Compared to its competitors, PepsiCo's Product Quality score is rated right above Mondelez International, and is preceded by Unilever.

COMPANYProduct Quality Score
Amazon4.3/5
The Coca-Cola Company4.2/5
Unilever4.2/5
PepsiCo4.1/5
Mondelez International4/5

Unlock PepsiCo Product Quality vs. Competitors Data

PepsiCo's Logo
VS
Amazon's Logo
The Coca-Cola Company's Logo
Unilever's Logo
Mondelez International's Logo

Sign Up for Brand Profile PRO to get the full PepsiCo Product Quality vs. Competitors data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

Product Quality for Other Food and Beverages Brands

In the Food and Beverages industry, PepsiCo's Product Quality score is rated right above McDonald's, and is preceded by Mars.

COMPANYProduct Quality Score
Chick-fil-A4.5/5
Hershey Company4.4/5
Red Bull4.3/5
Starbucks4.2/5
The Coca-Cola Company4.2/5
Mars4.2/5
PepsiCo4.1/5
McDonald's4/5

Unlock PepsiCo Product Quality vs. Companies in Food and Beverages Data

PepsiCo's Logo
VS
Chick-fil-A's Logo
Hershey Company's Logo
Red Bull's Logo
Starbucks' Logo
The Coca-Cola Company's Logo
Mars' Logo
McDonald's' Logo

Sign Up for Brand Profile PRO to get the full PepsiCo Product Quality vs. Companies in Food and Beverages data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

PepsiCo Pricing

PepsiCo ROI & Value For Money

3.9/5

PepsiCo has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

Sign Up to unlock PepsiCo's overall ROI score rated by its users and customers.

PepsiCo Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Beverage, Wine and Spirits industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from PepsiCo.

Quick Insights into PepsiCo ROI

PepsiCo's ROI score was rated highest by customers ages 66+, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.

Sign Up Sign Up to unlock insights into how customers have ranked PepsiCo's ROI score.

Ranked PepsiCo ROI the Highest

66+
4.5
5 to 10 Years
4.2
Beverage, Wine and Spirits
4.2

Ranked PepsiCo ROI the Lowest

Hispanic or Latino
3.6
36-40
3.2
Healthcare, Hospitals and Medicine
3.1

PepsiCo ROI Score by Gender

Male customers rated PepsiCo's ROI score 0.1 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of PepsiCo.

Male

4/5

Female

3.9/5

PepsiCo ROI Score by Ethnicity

PepsiCo's ROI score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of PepsiCo.
0
1
2
3
4
5
Caucasian
3.9
Caucasian3.9
Hispanic or Latino
3.6
Hispanic or Latino3.6
African American/Black
3.9
African American/Black3.9
Asian or Pacific Islander
3.9
Asian or Pacific Islander3.9
Other
3.9
Other3.9

PepsiCo ROI Score by Age

PepsiCo's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full ROI by Age data of PepsiCo.
0
1
2
3
4
5
18-25
4
18-254
26-30
4.2
26-304.2
31-35
3.7
31-353.7
36-40
3.2
36-403.2
41-45
3.6
41-453.6
46-50
4
46-504
51-55
3.5
51-553.5
66+
4.5
66+4.5

PepsiCo ROI Score by Usage

PepsiCo's ROI score was rated the highest by customers who have used PepsiCo's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year
3.7
1 to 2 Years
3.9
2 to 5 Years
3.9
5 to 10 Years
4.2
Over 10 Years
3.8

PepsiCo ROI Score by Industry

PepsiCo's ROI score was rated the highest by Beverage, Wine and Spirits industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech
4.1
Accounting
3.7
Aerospace and Aviation
3.7
Fashion and Beauty
3.8
Architecture and Planning
3.2
Arts and Entertainment
4.1
Beverage, Wine and Spirits
4.2
Business and Consumer Services
4.2
Consulting
3.6
Consumer Goods
3.5
Education
3.9
Healthcare, Hospitals and Medicine
3.1
Legal
3.8
Logistics and Supply Chain
3.5
Marketing, Advertising and Research
3.8

PepsiCo Pricing vs. Competitors

Compared to its competitors, PepsiCo's ROI score is rated right above The Coca-Cola Company, and is preceded by Amazon.

COMPANYPricing Score
Amazon4.1/5
PepsiCo3.9/5
The Coca-Cola Company3.9/5
Unilever3.9/5
Mondelez International3.9/5

Unlock PepsiCo ROI vs. Competitors Data

PepsiCo's Logo
VS
Amazon's Logo
The Coca-Cola Company's Logo
Unilever's Logo
Mondelez International's Logo

Sign Up for Brand Profile PRO to get the full PepsiCo ROI vs. Competitors data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

ROI for Other Food and Beverages Brands

In the Food and Beverages industry, PepsiCo's ROI score is rated right above The Coca-Cola Company, and is preceded by Hershey Company.

COMPANYPricing Score
Chick-fil-A4.3/5
Hershey Company4/5
PepsiCo3.9/5
The Coca-Cola Company3.9/5
Mars3.9/5
Red Bull3.8/5
McDonald's3.8/5
Starbucks3.7/5

Unlock PepsiCo ROI vs. Companies in Food and Beverages Data

PepsiCo's Logo
VS
Chick-fil-A's Logo
Hershey Company's Logo
The Coca-Cola Company's Logo
Mars' Logo
Red Bull's Logo
McDonald's' Logo
Starbucks' Logo

Sign Up for Brand Profile PRO to get the full PepsiCo ROI vs. Companies in Food and Beverages data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

PepsiCo Customer Service

3.9/5

PepsiCo has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

Sign Up to unlock PepsiCo's overall Customer Service score rated by its users and customers.

About PepsiCo's Customer Service

Address

700 Anderson Hill Rd, Purchase, NY 10577


Website

http://www.PepsiCo.com


Phone Number

(914) 253-2000

Quick Insights into PepsiCo Customer Service

PepsiCo's Customer Service score was rated highest by customers ages 66+, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.

Sign Up Sign Up to unlock insights into how customers have ranked PepsiCo's Customer Service score.

Ranked PepsiCo Customer Service the Highest

66+
4.4
Beverage, Wine and Spirits
4.3
5 to 10 Years
4

Ranked PepsiCo Customer Service the Lowest

Hispanic or Latino
3.5
36-40
3.4
Healthcare, Hospitals and Medicine
3.2

PepsiCo Customer Service Score by Gender

PepsiCo's Customer Service score was rated 3.9 by both Female and Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of PepsiCo.

Male

3.9/5

Female

3.9/5

PepsiCo Customer Service Score by Ethnicity

PepsiCo's Customer Service score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of PepsiCo.
0
1
2
3
4
5
Caucasian
3.9
Caucasian3.9
Hispanic or Latino
3.5
Hispanic or Latino3.5
African American/Black
3.8
African American/Black3.8
Asian or Pacific Islander
3.7
Asian or Pacific Islander3.7
Other
4
Other4

PepsiCo Customer Service Score by Age

PepsiCo's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of PepsiCo.
0
1
2
3
4
5
18-25
3.9
18-253.9
26-30
4.2
26-304.2
31-35
3.7
31-353.7
36-40
3.4
36-403.4
41-45
3.9
41-453.9
46-50
3.7
46-503.7
51-55
3.8
51-553.8
66+
4.4
66+4.4

PepsiCo Customer Service Score by Usage

PepsiCo's Customer Service score was rated the highest by customers who have used PepsiCo's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year
3.7
1 to 2 Years
3.9
2 to 5 Years
3.8
5 to 10 Years
4
Over 10 Years
3.9

PepsiCo Customer Service Score by Industry

PepsiCo's Customer Service score was rated the highest by Beverage, Wine and Spirits industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech
4
Accounting
3.7
Aerospace and Aviation
3.3
Fashion and Beauty
3.6
Architecture and Planning
3.3
Arts and Entertainment
4.1
Beverage, Wine and Spirits
4.3
Business and Consumer Services
4.2
Consulting
3.3
Consumer Goods
3.5
Education
4.1
Healthcare, Hospitals and Medicine
3.2
Legal
3.8
Logistics and Supply Chain
3.6
Marketing, Advertising and Research
3.8

PepsiCo Customer Service vs. Competitors

Compared to its competitors, PepsiCo's Customer Service score is rated right below Mondelez International.

COMPANYCustomer Service Score
Amazon4.2/5
The Coca-Cola Company4/5
Unilever4/5
Mondelez International3.9/5
PepsiCo3.9/5

Unlock PepsiCo Customer Service vs. Competitors Data

PepsiCo's Logo
VS
Amazon's Logo
The Coca-Cola Company's Logo
Unilever's Logo
Mondelez International's Logo

Sign Up for Brand Profile PRO to get the full PepsiCo Customer Service vs. Competitors data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

Customer Service for Other Food and Beverages Brands

In the Food and Beverages industry, PepsiCo's Customer Service score is rated right above McDonald's, and is preceded by The Coca-Cola Company.

COMPANYCustomer Service Score
Chick-fil-A4.6/5
Starbucks4.1/5
Hershey Company4/5
Mars4/5
Red Bull4/5
The Coca-Cola Company4/5
PepsiCo3.9/5
McDonald's3.8/5

Unlock PepsiCo Customer Service vs. Companies in Food and Beverages Data

PepsiCo's Logo
VS
Chick-fil-A's Logo
Starbucks' Logo
Hershey Company's Logo
Mars' Logo
Red Bull's Logo
The Coca-Cola Company's Logo
McDonald's' Logo

Sign Up for Brand Profile PRO to get the full PepsiCo Customer Service vs. Companies in Food and Beverages data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

PepsiCo as an Employer

4.0/5

PepsiCo has a 4.0/5 stars for its overall company culture rated by their employees

  PepsiCo CEO
top
30%
CEO of PepsiCo

In the Top 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

PepsiCo scored a 31 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of PepsiCo would recommend the brand to a friend. ENPS measures how likely PepsiCo employees would recommend working at PepsiCo to a friend.

Net Promoter Score

31
NPS Score
55%Promoters
21%Passive
24%Detractors

Employee Net Promoter Score

12
eNPS Score
46%Promoters
20%Passive
34%Detractors

Global Ranking Snapshot

PepsiCo is ranked #105 in the Global Top 100 Brands. It ranks just behind Walmart and just ahead of IBM.

RANKCOMPANYCEOINDUSTRY
103
Samsung  Samsung CEO
Young Hoon Eom
Consumer Goods
104
Walmart  Walmart CEO
Doug McMillon
Retail
105
PepsiCo  PepsiCo CEO
Ramon Laguarta
Food and Beverages
106
IBM  IBM CEO
Arvind Krishna
Tech
107
T-Mobile  T-Mobile CEO
Mike Sievert
Business and Consumer Services
108
Verizon  Verizon CEO
Hans Vestberg
Business and Consumer Services
109
PayPal  PayPal CEO
Daniel Schulman
Tech

Food and Beverages Ranking Snapshot

PepsiCo is ranked #8 in the Food and Beverages Industry. It ranks just behind McDonald's and just ahead of AB InBev.

RANKCOMPANYLocation
6
Mars
Mclean, VA
7
McDonald's
Chicago, IL
8
PepsiCo
Purchase, NY
9
AB InBev
New York City, NY
10
KFC
Louisville, KY
11
Yum! Brands
Louisville, KY
12
Nestle USA
Arlington, VA