The Coca-Cola Company NPS & Customer Reviews | Comparably
The Coca-Cola Company is
Ranked
#55
in
Global Top 100 Brands
Brand Page
The Coca-Cola Company
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The Coca-Cola Company is ranked #32 in Top Brands for Gen Z

Awards & Recognition

  • Top Brands for Gen-Z 2021
  • Top Brands for Millenials 2021
  • Top 100 Brands 2021

About The Coca-Cola Company's Brand

The Coca-Cola Company and distributes coke, diet coke, and other soft drinks worldwide. The Coca-Cola Company’s brand is ranked #55 in the list of Global Top 100 Brands, a carefully curated list of recognized brands as rated by customers of The Coca-Cola Company. When compared to other organizations within the Food and Beverages industry, The Coca-Cola Company is ranked #5. Among its major competitors, The Coca-Cola Company is ranked in 2nd place for NPS while Red Bull is 1st, and Monster Beverage is 3rd. Overall, The Coca-Cola Company has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $215.34B

Brand at a Glance

85%
Customer Loyalty
4.2/5
Product Quality
3.9/5
Pricing
4/5
Customer Service

The Coca-Cola Company CMO

The Coca-Cola Company Ranking

The Coca-Cola Company NPS

The Coca-Cola Company's Net Promoter Score (NPS) is a 39 with 60% Promoters, 19% Passives, and 21% Detractors. Net Promoter Score tracks whether The Coca-Cola Company's customers would recommend using the product based on a scale of -100 to 100.

The Coca-Cola Company Overall NPS

39
NPS
60%Promoters
19%Passives
21%Detractors
The Coca-Cola Company Overall NPS

The Coca-Cola Company NPS Trend

-100
-50
0
50
100
Feb 2025
39
Feb 202539
Mar 2025
39
Mar 202539
Apr 2025
39
Apr 202539
May 2025
39
May 202539
Jun 2025
39
Jun 202539
Jul 2025
39
Jul 202539
Aug 2025
39
Aug 202539
Sep 2025
39
Sep 202539
Oct 2025
39
Oct 202539
Nov 2025
39
Nov 202539
Dec 2025
39
Dec 202539
Jan 2026
39
Jan 202639

How Other Brands Compare

The Coca-Cola Company is ranked second for NPS among its competitors. Red Bull and Monster Beverage come in first and third, with PepsiCo coming in at #4. Among those competitors, it is the second most valued company.

The Coca-Cola Company's Logo
The Coca-Cola Company
Red Bull's Logo
Red Bull
PepsiCo's Logo
PepsiCo
Monster Beverage's Logo
Monster Beverage
Global Ranking#55#38#105#-
NPS39422437
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNeutralNeutral-
Valuation Updated every 24 hours for public companies$215.34B-$195.21B$58.48B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

The Coca-Cola Company NPS by Gender

Female customers rated The Coca-Cola Company's NPS 9 points higher than Male customers.

Male

40

The Coca-Cola Company's NPS was rated 40 by Male customers on Comparably.

61%
Promoters
18%
Passives
21%
Detractors

Female

49

The Coca-Cola Company's NPS was rated 49 by Female customers on Comparably.

65%
Promoters
19%
Passives
16%
Detractors

The Coca-Cola Company NPS by Ethnicity

The Coca-Cola Company's NPS was rated the highest by African American/Black customers, and the lowest by Native American customers.

-100
-50
0
50
100
Caucasian
38
Caucasian38
Hispanic or Latino
48
Hispanic or Latino48
African American/Black
56
African American/Black56
Asian or Pacific Islander
46
Asian or Pacific Islander46
Native American
21
Native American21
Other
45
Other45

The Coca-Cola Company NPS by Age

The Coca-Cola Company's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.

0
20
40
60
80
100
Promoters
61%
Passives
22%
Detractors
17%
18-2561%22%17%
Promoters
67%
Passives
16%
Detractors
17%
26-3067%16%17%
Promoters
66%
Passives
17%
Detractors
17%
31-3566%17%17%
Promoters
63%
Passives
16%
Detractors
21%
36-4063%16%21%
Promoters
70%
Passives
18%
Detractors
12%
41-4570%18%12%
Promoters
69%
Passives
18%
Detractors
13%
46-5069%18%13%
Promoters
62%
Passives
20%
Detractors
18%
51-5562%20%18%
Promoters
54%
Passives
18%
Detractors
28%
56-6054%18%28%
Promoters
52%
Passives
4%
Detractors
44%
61-6552%4%44%
Promoters
55%
Passives
10%
Detractors
35%
66+55%10%35%

The Coca-Cola Company NPS by Usage

The Coca-Cola Company's NPS was rated the highest by customers who have used The Coca-Cola Company's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100
-50
0
50
100
Less than 1 Year
20
Less than 1 Year20
1 to 2 Years
24
1 to 2 Years24
2 to 5 Years
41
2 to 5 Years41
5 to 10 Years
42
5 to 10 Years42
Over 10 Years
49
Over 10 Years49

The Coca-Cola Company NPS vs. Competitors

Compared to its competitors, The Coca-Cola Company's NPS is rated right above Monster Beverage , and is preceded by Red Bull.

The Coca-Cola Company NPS vs Companies in Food and Beverages

In the Food and Beverages industry, The Coca-Cola Company's NPS is rated right above Hershey Company, and is preceded by Red Bull.

The Coca-Cola Company Customer Reviews

Out of the 255 The Coca-Cola Company customer reviews 229 were positive and 26 were constructive. The Coca-Cola Company customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What can this brand most improve?
Nada, la verdad esta bien, quizas mejorar los precios, reduciendolos un poco, porque ya son algo exesivos
What do you value most about this brand?
I like the taste and experience
What do you value most about this brand?
having the variety of taste in one place
What can this brand most improve?
You need to improve packaging and cut down sugar
What do you value most about this brand?
Good, reliable, good quality product

The Coca-Cola Company Customer Loyalty

85%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

85% of The Coca-Cola Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

85
85%
15
15%
The Coca-Cola Company Customer Loyalty

The Coca-Cola Company Customer Loyalty Score by Gender

The Coca-Cola Company's Customer Loyalty score was rated 87 by both Female and Male customers on Comparably.

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Male
87%
Yes
Female
87%
Yes

The Coca-Cola Company Customer Loyalty Score by Ethnicity

The Coca-Cola Company's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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87
out of 100
Caucasian
86
out of 100
Hispanic or Latino
92
out of 100
African American/Black
83
out of 100
Asian or Pacific Islander
94
out of 100
Native American
89
out of 100
Other

The Coca-Cola Company Customer Loyalty Score by Age

The Coca-Cola Company's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.

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0
20%
40%
60%
80%
100%
18-25
84%
18-2584%
26-30
88%
26-3088%
31-35
92%
31-3592%
36-40
90%
36-4090%
41-45
91%
41-4591%
46-50
96%
46-5096%
51-55
93%
51-5593%
56-60
92%
56-6092%
61-65
78%
61-6578%
66+
83%
66+83%

The Coca-Cola Company Customer Loyalty Score by Usage

The Coca-Cola Company's Customer Loyalty score was rated the highest by customers who have used The Coca-Cola Company's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
77%
1 to 2 Years
83%
2 to 5 Years
86%
5 to 10 Years
87%
Over 10 Years
89%

The Coca-Cola Company Customer Loyalty Score by Industry

The Coca-Cola Company's Customer Loyalty score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Public Relations and Communications industry customers.

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Tech
89%
Accounting
85%
Aerospace and Aviation
79%
Fashion and Beauty
100%
Architecture and Planning
85%
Arts and Entertainment
84%
Automotive and Transportation
65%
Banking and Financial Services
81%
Beverage, Wine and Spirits
87%
Biotech and Pharmaceuticals
100%
Business and Consumer Services
90%
Business Supplies and Equipment
78%
Chemicals
85%
Computer Hardware
70%
Construction
94%
Consulting
89%
Consumer Goods
86%
Consumer Services
96%
Education
87%
Environmental Services
100%
Events Services
82%
Facilities Services
100%
Fishing and Farming
100%
Government and Public Policy
89%
Healthcare, Hospitals and Medicine
98%
Hospitality
92%
Import and Export
100%
Individual and Family Services
78%
Insurance
87%
International Affairs
40%
International Trade and Development
82%
Legal
89%
Travel and Hospitality
89%
Logistics and Supply Chain
100%
Manufacturing and Machinery
93%
Marketing, Advertising and Research
86%
Mechanical, Civil or Industrial Engineering
60%
Media and Entertainment
100%
Military and Defense
100%
Non-Profit
100%
Energy and Manufacturing
80%
Package, Freight Delivery or Containers
100%
Professional Services
85%
Public Relations and Communications
33%
Real Estate
46%
Restaurants
89%
Retail
96%
Telecommunications
70%
Transportation
78%
Warehousing
91%
Wholesale
100%

The Coca-Cola Company Customer Loyalty vs. Competitors

Compared to its competitors, The Coca-Cola Company's Customer Loyalty score is rated right above Tetra Pak, and is preceded by Monster Beverage .

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The Coca-Cola Company's Logo
VS
Monster Beverage's Logo
Tetra Pak's Logo
Keurig Dr Pepper's Logo
PepsiCo's Logo
Red Bull's Logo
Soylent's Logo

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Customer Loyalty for Other Food and Beverages Brands

In the Food and Beverages industry, The Coca-Cola Company's Customer Loyalty score is rated right above PepsiCo, and is preceded by Chick-fil-A.

Unlock The Coca-Cola Company Customer Loyalty vs. Companies in Food and Beverages Data

The Coca-Cola Company's Logo
VS
Chick-fil-A's Logo
PepsiCo's Logo
Red Bull's Logo
Hershey Company's Logo
McDonald's' Logo
Starbucks' Logo
Mars' Logo

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The Coca-Cola Company Product Quality

4.2/5

The Coca-Cola Company has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.

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The Coca-Cola Company Product Information

The Coca-Cola Company’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Military and Defense industry rated The Coca-Cola Company's product the highest. Reviewers from the Consumer Services industry rated The Coca-Cola Company the lowest at 4.6.

Website
http://coca-colacompany.com
Company Size
10,000+ Employees

Industry

Consumer Services
Food and Beverages

Quick Insights into The Coca-Cola Company Product Quality

The Coca-Cola Company's Product Quality score was rated highest by customers from the Military and Defense industry, and rated lowest by customers from the International Affairs industry.

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Ranked The Coca-Cola Company Product Quality the Highest

Military and Defense
5
41-45
4.5
Hispanic or Latino
4.4

Ranked The Coca-Cola Company Product Quality the Lowest

Less than 1 Year
3.9
61-65
3.2
International Affairs
2.3

The Coca-Cola Company Product Quality Score by Gender

Female customers rated The Coca-Cola Company's Product Quality score 0.1 stars higher than Male customers.

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Male

4.2/5

Female

4.3/5

The Coca-Cola Company Product Quality Score by Ethnicity

The Coca-Cola Company's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.

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0
1
2
3
4
5
Caucasian
4.2
Caucasian4.2
Hispanic or Latino
4.4
Hispanic or Latino4.4
African American/Black
4.3
African American/Black4.3
Asian or Pacific Islander
4.2
Asian or Pacific Islander4.2
Native American
4
Native American4
Other
4.3
Other4.3

The Coca-Cola Company Product Quality Score by Age

The Coca-Cola Company's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.

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0
1
2
3
4
5
18-25
4.3
18-254.3
26-30
4.4
26-304.4
31-35
4.3
31-354.3
36-40
4.2
36-404.2
41-45
4.5
41-454.5
46-50
4.4
46-504.4
51-55
4.2
51-554.2
56-60
3.9
56-603.9
61-65
3.2
61-653.2
66+
3.6
66+3.6

The Coca-Cola Company Product Quality Score by Usage

The Coca-Cola Company's Product Quality score was rated the highest by customers who have used The Coca-Cola Company's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.9
1 to 2 Years
4.2
2 to 5 Years
4.1
5 to 10 Years
4.3
Over 10 Years
4.3

The Coca-Cola Company Product Quality Score by Industry

The Coca-Cola Company's Product Quality score was rated the highest by Military and Defense industry customers, and the lowest by International Affairs industry customers.

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Tech
4.2
Accounting
4.3
Aerospace and Aviation
3.8
Fashion and Beauty
4.4
Architecture and Planning
3.9
Arts and Entertainment
4
Automotive and Transportation
3.8
Banking and Financial Services
4.2
Beverage, Wine and Spirits
4.5
Biotech and Pharmaceuticals
4.3
Business and Consumer Services
4.4
Business Supplies and Equipment
4.1
Chemicals
4.8
Computer Hardware
4.1
Construction
4.5
Consulting
4.1
Consumer Goods
4.2
Consumer Services
4.6
Education
4.3
Environmental Services
4.4
Events Services
4.4
Facilities Services
4.3
Fishing and Farming
3.9
Government and Public Policy
4.1
Healthcare, Hospitals and Medicine
4.2
Hospitality
4.4
Import and Export
4.7
Individual and Family Services
4.4
Insurance
4.5
International Affairs
2.3
International Trade and Development
4.3
Legal
4
Travel and Hospitality
4.9
Logistics and Supply Chain
4.2
Manufacturing and Machinery
4.6
Marketing, Advertising and Research
4.4
Mechanical, Civil or Industrial Engineering
4.4
Media and Entertainment
4.4
Military and Defense
5
Non-Profit
4.4
Energy and Manufacturing
4.5
Package, Freight Delivery or Containers
4.6
Professional Services
4.5
Public Relations and Communications
3.7
Real Estate
3.6
Restaurants
4.4
Retail
4.3
Telecommunications
4.1
Transportation
3.4
Warehousing
4.5
Wholesale
4.6

The Coca-Cola Company Product Quality vs. Competitors

Compared to its competitors, The Coca-Cola Company's Product Quality score is rated right above Monster Beverage .

COMPANYProduct Quality Score
The Coca-Cola Company4.2/5
Monster Beverage 4.2/5
Red Bull4.2/5
Tetra Pak4/5
PepsiCo4/5
Keurig Dr Pepper3.9/5
Soylent3.7/5

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The Coca-Cola Company's Logo
VS
Monster Beverage's Logo
Red Bull's Logo
Tetra Pak's Logo
PepsiCo's Logo
Keurig Dr Pepper's Logo
Soylent's Logo

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Product Quality for Other Food and Beverages Brands

In the Food and Beverages industry, The Coca-Cola Company's Product Quality score is rated right above Red Bull, and is preceded by Chick-fil-A.

COMPANYProduct Quality Score
Chick-fil-A4.3/5
The Coca-Cola Company4.2/5
Red Bull4.2/5
Starbucks4.1/5
Hershey Company4.1/5
Mars4/5
PepsiCo4/5
McDonald's3.7/5

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The Coca-Cola Company's Logo
VS
Chick-fil-A's Logo
Red Bull's Logo
Starbucks' Logo
Hershey Company's Logo
Mars' Logo
PepsiCo's Logo
McDonald's' Logo

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The Coca-Cola Company Pricing

The Coca-Cola Company ROI & Value For Money

3.9/5

The Coca-Cola Company has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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The Coca-Cola Company Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Military and Defense industry. The users from the International Affairs industry think that they had the lowest ROI from The Coca-Cola Company.

Quick Insights into The Coca-Cola Company ROI

The Coca-Cola Company's ROI score was rated highest by customers from the Military and Defense industry, and rated lowest by customers from the International Affairs industry.

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Ranked The Coca-Cola Company ROI the Highest

Military and Defense
5
26-30
4.2
Hispanic or Latino
4.2

Ranked The Coca-Cola Company ROI the Lowest

Native American
3.8
61-65
3.2
International Affairs
1.8

The Coca-Cola Company ROI Score by Gender

Female customers rated The Coca-Cola Company's ROI score 0.1 stars higher than Male customers.

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Male

3.9/5

Female

4/5

The Coca-Cola Company ROI Score by Ethnicity

The Coca-Cola Company's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.

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0
1
2
3
4
5
Caucasian
3.8
Caucasian3.8
Hispanic or Latino
4.2
Hispanic or Latino4.2
African American/Black
4.1
African American/Black4.1
Asian or Pacific Islander
3.9
Asian or Pacific Islander3.9
Native American
3.8
Native American3.8
Other
4
Other4

The Coca-Cola Company ROI Score by Age

The Coca-Cola Company's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.

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0
1
2
3
4
5
18-25
3.9
18-253.9
26-30
4.2
26-304.2
31-35
4.1
31-354.1
36-40
4
36-404
41-45
4.2
41-454.2
46-50
4.2
46-504.2
51-55
4
51-554
56-60
3.6
56-603.6
61-65
3.2
61-653.2
66+
3.3
66+3.3

The Coca-Cola Company ROI Score by Usage

The Coca-Cola Company's ROI score was rated the highest by customers who have used The Coca-Cola Company's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.8
1 to 2 Years
3.8
2 to 5 Years
3.9
5 to 10 Years
3.9
Over 10 Years
4

The Coca-Cola Company ROI Score by Industry

The Coca-Cola Company's ROI score was rated the highest by Military and Defense industry customers, and the lowest by International Affairs industry customers.

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Tech
3.9
Accounting
4
Aerospace and Aviation
3.9
Fashion and Beauty
4.1
Architecture and Planning
3.5
Arts and Entertainment
3.7
Automotive and Transportation
3.4
Banking and Financial Services
3.9
Beverage, Wine and Spirits
3.9
Biotech and Pharmaceuticals
4.4
Business and Consumer Services
3.9
Business Supplies and Equipment
4
Chemicals
4.4
Computer Hardware
4.3
Construction
4.1
Consulting
3.6
Consumer Goods
4.2
Consumer Services
4
Education
3.9
Environmental Services
2.8
Events Services
4
Facilities Services
4
Fishing and Farming
3.9
Government and Public Policy
4
Healthcare, Hospitals and Medicine
4.2
Hospitality
4
Import and Export
4.4
Individual and Family Services
4
Insurance
4.5
International Affairs
1.8
International Trade and Development
3.8
Legal
3.9
Travel and Hospitality
4.6
Logistics and Supply Chain
4.3
Manufacturing and Machinery
4.1
Marketing, Advertising and Research
4.1
Mechanical, Civil or Industrial Engineering
4
Media and Entertainment
4.3
Military and Defense
5
Non-Profit
4.3
Energy and Manufacturing
4.6
Package, Freight Delivery or Containers
4.3
Professional Services
4.1
Public Relations and Communications
3.2
Real Estate
3.2
Restaurants
4
Retail
4
Telecommunications
2.8
Transportation
3.1
Warehousing
4.1
Wholesale
3.6

The Coca-Cola Company Pricing vs. Competitors

Compared to its competitors, The Coca-Cola Company's ROI score is rated right above Red Bull, and is preceded by Tetra Pak.

Unlock The Coca-Cola Company ROI vs. Competitors Data

The Coca-Cola Company's Logo
VS
Tetra Pak's Logo
Red Bull's Logo
Monster Beverage's Logo
Keurig Dr Pepper's Logo
PepsiCo's Logo
Soylent's Logo

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ROI for Other Food and Beverages Brands

In the Food and Beverages industry, The Coca-Cola Company's ROI score is rated right above Hershey Company, and is preceded by Chick-fil-A.

COMPANYPricing Score
Chick-fil-A4.1/5
The Coca-Cola Company3.9/5
Hershey Company3.9/5
Red Bull3.8/5
Mars3.8/5
PepsiCo3.8/5
Starbucks3.6/5
McDonald's3.6/5

Unlock The Coca-Cola Company ROI vs. Companies in Food and Beverages Data

The Coca-Cola Company's Logo
VS
Chick-fil-A's Logo
Hershey Company's Logo
Red Bull's Logo
Mars' Logo
PepsiCo's Logo
Starbucks' Logo
McDonald's' Logo

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The Coca-Cola Company Customer Satisfaction (CSAT)

The Coca-Cola Company Customer Satisfaction (CSAT) Score

87 / 100

The Coca-Cola Company has an overall Customer Satisfaction score of 87 rated by its users and customers.

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Very Satisfied50%
Satisfied37%
Neither Satisfied nor Dissatisfied8%
Dissatisfied1%
Very Dissatisfied4%
Very Satisfied
50%
Satisfied
37%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
1%
Very Dissatisfied
4%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into The Coca-Cola Company Customer Satisfaction

The Coca-Cola Company's Customer Satisfaction score was rated highest by customers from the Business Supplies and Equipment industry, and rated lowest by customers from the Real Estate industry.

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Ranked The Coca-Cola Company Customer Satisfaction the Highest

Business Supplies and Equipment
100%
5 to 10 Years
92%
18-25
91%

Ranked The Coca-Cola Company Customer Satisfaction the Lowest

Native American
70%
61-65
67%
Real Estate
67%

The Coca-Cola Company Customer Satisfaction Score by Gender

Female customers rated The Coca-Cola Company's Customer Satisfaction score 1 points higher than Male customers.

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88 / 100
Male
Very Satisfied
50%
Satisfied
38%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
2%
Very Dissatisfied
4%
89 / 100
Female
Very Satisfied
53%
Satisfied
36%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
1%
Very Dissatisfied
3%

The Coca-Cola Company Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

The Coca-Cola Company's Customer Satisfaction (CSAT) score was rated 83% according to Caucasian users and customers.

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83 / 100
Very Satisfied49%
Satisfied34%
Neither Satisfied nor Dissatisfied9%
Dissatisfied1%
Very Dissatisfied7%
Very Satisfied
49%
Satisfied
34%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
1%
Very Dissatisfied
7%

CSAT according to Hispanic or Latino

The Coca-Cola Company's Customer Satisfaction (CSAT) score was rated 91% according to Hispanic or Latino users and customers.

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91 / 100
Very Satisfied53%
Satisfied38%
Neither Satisfied nor Dissatisfied4%
Dissatisfied1%
Very Dissatisfied4%
Very Satisfied
53%
Satisfied
38%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
1%
Very Dissatisfied
4%

CSAT according to African American/Black

The Coca-Cola Company's Customer Satisfaction (CSAT) score was rated 91% according to African American/Black users and customers.

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91 / 100
Very Satisfied53%
Satisfied38%
Neither Satisfied nor Dissatisfied3%
Dissatisfied1%
Very Dissatisfied5%
Very Satisfied
53%
Satisfied
38%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
1%
Very Dissatisfied
5%

CSAT according to Asian or Pacific Islander

The Coca-Cola Company's Customer Satisfaction (CSAT) score was rated 88% according to Asian or Pacific Islander users and customers.

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88 / 100
Very Satisfied49%
Satisfied39%
Neither Satisfied nor Dissatisfied9%
Dissatisfied1%
Very Dissatisfied2%
Very Satisfied
49%
Satisfied
39%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
1%
Very Dissatisfied
2%

CSAT according to Native American

The Coca-Cola Company's Customer Satisfaction (CSAT) score was rated 70% according to Native American users and customers.

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70 / 100
Very Satisfied50%
Satisfied20%
Neither Satisfied nor Dissatisfied10%
Dissatisfied10%
Very Dissatisfied10%
Very Satisfied
50%
Satisfied
20%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
10%

CSAT according to Other

The Coca-Cola Company's Customer Satisfaction (CSAT) score was rated 91% according to Other users and customers.

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91 / 100
Very Satisfied54%
Satisfied37%
Neither Satisfied nor Dissatisfied7%
Dissatisfied1%
Very Dissatisfied1%
Very Satisfied
54%
Satisfied
37%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
1%
Very Dissatisfied
1%

The Coca-Cola Company Customer Satisfaction Score by Age

The Coca-Cola Company's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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0
20
40
60
80
100
18-25 CSAT Score
91%
Very Satisfied
49%
Satisfied
42%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
1%
18-2591%
26-30 CSAT Score
90%
Very Satisfied
55%
Satisfied
35%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
2%
Very Dissatisfied
3%
26-3090%
31-35 CSAT Score
89%
Very Satisfied
56%
Satisfied
33%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
2%
Very Dissatisfied
2%
31-3589%
36-40 CSAT Score
86%
Very Satisfied
53%
Satisfied
33%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
3%
36-4086%
41-45 CSAT Score
88%
Very Satisfied
56%
Satisfied
32%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
0%
Very Dissatisfied
9%
41-4588%
46-50 CSAT Score
91%
Very Satisfied
51%
Satisfied
40%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
1%
Very Dissatisfied
6%
46-5091%
51-55 CSAT Score
90%
Very Satisfied
52%
Satisfied
38%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
4%
Very Dissatisfied
2%
51-5590%
56-60 CSAT Score
77%
Very Satisfied
46%
Satisfied
31%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
9%
Very Dissatisfied
11%
56-6077%
61-65 CSAT Score
67%
Very Satisfied
60%
Satisfied
7%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
6%
Very Dissatisfied
20%
61-6567%
66+ CSAT Score
70%
Very Satisfied
60%
Satisfied
10%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
0%
Very Dissatisfied
25%
66+70%

The Coca-Cola Company Customer Satisfaction Score by Usage

The Coca-Cola Company's Customer Satisfaction score was rated the highest by customers who have used The Coca-Cola Company's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
79
1 to 2 Years
89
2 to 5 Years
84
5 to 10 Years
92
Over 10 Years
90

The Coca-Cola Company Customer Satisfaction Score by Industry

The Coca-Cola Company's Customer Satisfaction score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Real Estate industry customers.

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Tech
87
Accounting
89
Aerospace and Aviation
83
Fashion and Beauty
100
Architecture and Planning
80
Arts and Entertainment
89
Automotive and Transportation
80
Banking and Financial Services
84
Beverage, Wine and Spirits
93
Biotech and Pharmaceuticals
67
Business and Consumer Services
86
Business Supplies and Equipment
100
Chemicals
100
Computer Hardware
100
Construction
92
Consulting
100
Consumer Goods
89
Consumer Services
94
Education
85
Environmental Services
84
Events Services
100
Fishing and Farming
100
Government and Public Policy
75
Healthcare, Hospitals and Medicine
98
Hospitality
95
Import and Export
100
Individual and Family Services
75
Insurance
100
International Trade and Development
80
Legal
80
Travel and Hospitality
100
Logistics and Supply Chain
79
Manufacturing and Machinery
90
Marketing, Advertising and Research
92
Mechanical, Civil or Industrial Engineering
100
Media and Entertainment
100
Military and Defense
100
Non-Profit
100
Energy and Manufacturing
86
Package, Freight Delivery or Containers
100
Professional Services
100
Real Estate
67
Restaurants
80
Retail
90
Transportation
83
Warehousing
89
Wholesale
100

The Coca-Cola Company Customer Satisfaction vs. Competitors

Compared to its competitors, The Coca-Cola Company's Customer Satisfaction score is rated right above Red Bull, and is preceded by Monster Beverage .

COMPANYCustomer Satisfaction (CSAT) Score
Monster Beverage 100%
The Coca-Cola Company86%
Red Bull83%
Tetra Pak82%
PepsiCo79%
Keurig Dr Pepper74%
Soylent50%

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The Coca-Cola Company's Logo
VS
Monster Beverage's Logo
Red Bull's Logo
Tetra Pak's Logo
PepsiCo's Logo
Keurig Dr Pepper's Logo
Soylent's Logo

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Customer Satisfaction for Other Food and Beverages Brands

In the Food and Beverages industry, The Coca-Cola Company's Customer Satisfaction score is rated right above Starbucks.

COMPANYCustomer Satisfaction (CSAT) Score
The Coca-Cola Company86%
Starbucks84%
Red Bull83%
Chick-fil-A81%
Hershey Company80%
PepsiCo79%
Mars74%
McDonald's72%

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The Coca-Cola Company's Logo
VS
Starbucks' Logo
Red Bull's Logo
Chick-fil-A's Logo
Hershey Company's Logo
PepsiCo's Logo
Mars' Logo
McDonald's' Logo

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The Coca-Cola Company Customer Service

4/5

The Coca-Cola Company has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About The Coca-Cola Company's Customer Service

Address

1 Coca Cola Plz NW, Atlanta, GA 30313


Website

http://coca-colacompany.com


Phone Number

(800)438-2653

The Coca-Cola Company's Social Links

Quick Insights into The Coca-Cola Company Customer Service

The Coca-Cola Company's Customer Service score was rated highest by customers from the Military and Defense industry, and rated lowest by customers from the International Affairs industry.

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Ranked The Coca-Cola Company Customer Service the Highest

Military and Defense
5
Hispanic or Latino
4.4
46-50
4.3

Ranked The Coca-Cola Company Customer Service the Lowest

Less than 1 Year
3.8
61-65
3
International Affairs
2.3

The Coca-Cola Company Customer Service Score by Gender

Female customers rated The Coca-Cola Company's Customer Service score 0.1 stars higher than Male customers.

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Male

4/5

Female

4.1/5

The Coca-Cola Company Customer Service Score by Ethnicity

The Coca-Cola Company's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

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0
20
40
60
80
100
Caucasian
3.9
Caucasian3.9
Hispanic or Latino
4.4
Hispanic or Latino4.4
African American/Black
4.2
African American/Black4.2
Asian or Pacific Islander
4
Asian or Pacific Islander4
Native American
4
Native American4
Other
4.1
Other4.1

The Coca-Cola Company Customer Service Score by Age

The Coca-Cola Company's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.

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0
20
40
60
80
100
18-25
4
18-254
26-30
4.1
26-304.1
31-35
4.2
31-354.2
36-40
4.1
36-404.1
41-45
4.2
41-454.2
46-50
4.3
46-504.3
51-55
3.9
51-553.9
56-60
3.7
56-603.7
61-65
3
61-653
66+
3.3
66+3.3

The Coca-Cola Company Customer Service Score by Usage

The Coca-Cola Company's Customer Service score was rated the highest by customers who have used The Coca-Cola Company's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.8
1 to 2 Years
3.9
2 to 5 Years
4
5 to 10 Years
4
Over 10 Years
4.1

The Coca-Cola Company Customer Service Score by Industry

The Coca-Cola Company's Customer Service score was rated the highest by Military and Defense industry customers, and the lowest by International Affairs industry customers.

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Tech
3.9
Accounting
4
Aerospace and Aviation
3.7
Fashion and Beauty
4.2
Architecture and Planning
3.6
Arts and Entertainment
3.8
Automotive and Transportation
3.8
Banking and Financial Services
3.9
Beverage, Wine and Spirits
3.9
Biotech and Pharmaceuticals
4.6
Business and Consumer Services
4
Business Supplies and Equipment
3.8
Chemicals
4.2
Computer Hardware
4.3
Construction
4.4
Consulting
4
Consumer Goods
4.2
Consumer Services
4.5
Education
4
Environmental Services
3.8
Events Services
4.3
Facilities Services
3.8
Fishing and Farming
4
Government and Public Policy
4.1
Healthcare, Hospitals and Medicine
4
Hospitality
4.1
Import and Export
4.5
Individual and Family Services
4.2
Insurance
4.3
International Affairs
2.3
International Trade and Development
3.8
Legal
3.9
Travel and Hospitality
4.5
Logistics and Supply Chain
4.3
Manufacturing and Machinery
4.3
Marketing, Advertising and Research
4.2
Mechanical, Civil or Industrial Engineering
4
Media and Entertainment
4.4
Military and Defense
5
Non-Profit
4.5
Energy and Manufacturing
4.4
Package, Freight Delivery or Containers
4.5
Professional Services
4.4
Public Relations and Communications
3.7
Real Estate
3.3
Restaurants
4
Retail
4.1
Telecommunications
4
Transportation
3.2
Warehousing
4.5
Wholesale
3.6

The Coca-Cola Company Customer Service vs. Competitors

Compared to its competitors, The Coca-Cola Company's Customer Service score is rated right above Red Bull, and is preceded by Monster Beverage .

COMPANYCustomer Service Score
Monster Beverage 4.1/5
The Coca-Cola Company4/5
Red Bull4/5
Tetra Pak3.9/5
PepsiCo3.8/5
Keurig Dr Pepper3.8/5
Soylent3.7/5

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The Coca-Cola Company's Logo
VS
Monster Beverage's Logo
Red Bull's Logo
Tetra Pak's Logo
PepsiCo's Logo
Keurig Dr Pepper's Logo
Soylent's Logo

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Customer Service for Other Food and Beverages Brands

In the Food and Beverages industry, The Coca-Cola Company's Customer Service score is rated right above Red Bull, and is preceded by Starbucks.

COMPANYCustomer Service Score
Chick-fil-A4.3/5
Starbucks4.1/5
The Coca-Cola Company4/5
Red Bull4/5
Hershey Company3.9/5
Mars3.9/5
PepsiCo3.8/5
McDonald's3.6/5

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The Coca-Cola Company's Logo
VS
Chick-fil-A's Logo
Starbucks' Logo
Red Bull's Logo
Hershey Company's Logo
Mars' Logo
PepsiCo's Logo
McDonald's' Logo

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The Coca-Cola Company as an Employer

3.7/5

The Coca-Cola Company has a 3.7/5 stars for its overall company culture rated by their employees

  The Coca-Cola Company CEO
top
40%
CEO of The Coca-Cola Company

In the Top 40% of Similar Sized Companies on Comparably.

Consumer vs. Employees

The Coca-Cola Company scored a 39 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of The Coca-Cola Company would recommend the brand to a friend. ENPS measures how likely The Coca-Cola Company employees would recommend working at The Coca-Cola Company to a friend.

Net Promoter Score

39
NPS Score
60%Promoters
19%Passive
21%Detractors

Employee Net Promoter Score

8
eNPS Score
46%Promoters
16%Passive
38%Detractors

Global Ranking Snapshot

The Coca-Cola Company is ranked #55 in the Global Top 100 Brands. It ranks just behind Tiffany & Co and just ahead of Rooster Teeth.

RANKCOMPANYCEOINDUSTRY
53
AMD  AMD CEO
Lisa Su
Tech
54
Tiffany & Co  Tiffany & Co CEO
Anthony Ledru
Fashion and Beauty
55
The Coca-Cola Company  The Coca-Cola Company CEO
James Quincey
Food and Beverages
56
Rooster Teeth  Rooster Teeth CEO
Jordan Levin
Media and Entertainment
57
National Geographic  National Geographic CEO
Courteney Monroe
Media and Entertainment
58
adidas  adidas CEO
Kasper Rorsted
Fashion and Beauty
59
SEPHORA  SEPHORA CEO
Jean-Andre Rougeot
Retail

Food and Beverages Ranking Snapshot

The Coca-Cola Company is ranked #5 in the Food and Beverages Industry. It ranks just behind Hershey Company and just ahead of Mars.

RANKCOMPANYLocation
3
Red Bull
Santa Monica, CA
4
Hershey Company
Hershey, PA
5
The Coca-Cola Company
Atlanta, GA
6
Mars
Mclean, VA
7
McDonald's
Chicago, IL
8
PepsiCo
Purchase, NY
9
AB InBev
York, NY