32
NPS
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Tetra Pak
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About Tetra Pak's Brand
Tetra Pak is a multinational food packaging and processing company of Swedish origin with head offices in Lund, Sweden and Lausanne, Among its major competitors, Tetra Pak is ranked in 3rd place for NPS while Elopak is 1st, and The Coca-Cola Company is 2nd.Their current valuation is $8.52B
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
Tetra Pak CMO
Tetra Pak Ranking
- #3 / 4 of its competitors
Tetra Pak NPS
Tetra Pak's Net Promoter Score (NPS) is a 32 with 57% Promoters, 18% Passives, and 25% Detractors. Net Promoter Score tracks whether Tetra Pak's customers would recommend using the product based on a scale of -100 to 100.
Tetra Pak Overall NPS
| 57% | Promoters |
|---|---|
| 18% | Passives |
| 25% | Detractors |
Tetra Pak NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 28 | Jun 2024 | 28 |
Jul 2024 28 | Jul 2024 | 28 |
Aug 2024 29 | Aug 2024 | 29 |
Oct 2024 30 | Oct 2024 | 30 |
Dec 2024 31 | Dec 2024 | 31 |
Feb 2025 31 | Feb 2025 | 31 |
Mar 2025 30 | Mar 2025 | 30 |
Apr 2025 32 | Apr 2025 | 32 |
May 2025 32 | May 2025 | 32 |
Jun 2025 32 | Jun 2025 | 32 |
Jul 2025 32 | Jul 2025 | 32 |
Oct 2025 32 | Oct 2025 | 32 |
How Other Brands Compare
Tetra Pak is ranked third for NPS among its competitors. Elopak and The Coca-Cola Company come in first and second, with Alfa Laval coming in at #4. Among those competitors, it is the third most valued company behind The Coca-Cola Company.
Tetra Pak |  The Coca-Cola Company |  Elopak |  Alfa Laval | |
| Global Ranking | #- | #55 | #- | #- |
| NPS | 32 | 39 | 50 | 28 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $8.52B | $215.34B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tetra Pak NPS by Gender
Male customers rated Tetra Pak's NPS 2 points higher than Female customers.
Male
51
Tetra Pak's NPS was rated 51 by Male customers on Comparably.
66%
Promoters
19%
Passives
15%
Detractors
Female
49
Tetra Pak's NPS was rated 49 by Female customers on Comparably.
61%
Promoters
27%
Passives
12%
Detractors
Tetra Pak NPS by Ethnicity
Tetra Pak's NPS was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 59 | Caucasian | 59 |
Hispanic or Latino 34 | Hispanic or Latino | 34 |
African American/Black 60 | African American/Black | 60 |
Asian or Pacific Islander 40 | Asian or Pacific Islander | 40 |
Other 83 | Other | 83 |
Tetra Pak NPS by Age
Tetra Pak's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
Tetra Pak NPS by Usage
Tetra Pak's NPS was rated the highest by customers who have used Tetra Pak's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 45 | Less than 1 Year | 45 |
1 to 2 Years 67 | 1 to 2 Years | 67 |
2 to 5 Years 47 | 2 to 5 Years | 47 |
5 to 10 Years -20 | 5 to 10 Years | -20 |
Over 10 Years 62 | Over 10 Years | 62 |
Tetra Pak NPS vs. Competitors
Compared to its competitors, Tetra Pak's NPS is rated right above Alfa Laval, and is preceded by The Coca-Cola Company.
| COMPANY | NPS Score | |
|---|---|---|
| Elopak | 50 |
| The Coca-Cola Company | 39 |
| Tetra Pak | 32 |
| Alfa Laval | 28 |
 | SIG | -60 |
Tetra Pak Customer Reviews
Out of the 11 Tetra Pak customer reviews 10 were positive and 1 was constructive. Tetra Pak customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Tetra Pak Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Tetra Pak users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tetra Pak Customer Loyalty Score by Gender
Female customers rated Tetra Pak's Customer Loyalty score 10% higher than Male customers.
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Male
87%
Yes
Female
97%
Yes
Tetra Pak Customer Loyalty Score by Ethnicity
Tetra Pak's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Tetra Pak.
100
out of 100
Caucasian
70
out of 100
Hispanic or Latino
82
out of 100
African American/Black
89
out of 100
Asian or Pacific Islander
100
out of 100
Other
Tetra Pak Customer Loyalty Score by Age
Tetra Pak's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 93% | 18-25 | 93% |
26-30 73% | 26-30 | 73% |
31-35 90% | 31-35 | 90% |
36-40 91% | 36-40 | 91% |
46-50 100% | 46-50 | 100% |
56-60 100% | 56-60 | 100% |
Tetra Pak Customer Loyalty Score by Usage
Tetra Pak's Customer Loyalty score was rated the highest by customers who have used Tetra Pak's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Tetra Pak Customer Loyalty Score by Industry
Tetra Pak's Customer Loyalty score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Consumer Goods industry customers.
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Tetra Pak Customer Loyalty vs. Competitors
Compared to its competitors, Tetra Pak's Customer Loyalty score is rated right above SIG, and is preceded by The Coca-Cola Company.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| The Coca-Cola Company | 85% |
| Tetra Pak | 83% |
| SIG | 83% |
| Alfa Laval | 81% |
| Elopak | 55% |
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Tetra Pak Product Quality
4/5
Tetra Pak has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Tetra Pak Product Information
Tetra Pak’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Tetra Pak's product the highest. Reviewers from the Beverage, Wine and Spirits industry rated Tetra Pak the lowest at 3.8.
- Website
- http://www.tetrapak.com
- Company Size
- 10,000+ Employees
Industry
Food and Beverages
Manufacturing
Quick Insights into Tetra Pak Product Quality
Tetra Pak's Product Quality score was rated highest by customers ages 56-60, and rated lowest by customers from the Beverage, Wine and Spirits industry.
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Ranked Tetra Pak Product Quality the Highest
Ranked Tetra Pak Product Quality the Lowest
Tetra Pak Product Quality Score by Gender
Female customers rated Tetra Pak's Product Quality score 0.1 stars higher than Male customers.
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Male
4.3/5
Female
4.4/5
Tetra Pak Product Quality Score by Ethnicity
Tetra Pak's Product Quality score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
African American/Black 4.3 | African American/Black | 4.3 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 4.8 | Other | 4.8 |
Tetra Pak Product Quality Score by Age
Tetra Pak's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 4.1 | 26-30 | 4.1 |
31-35 4.2 | 31-35 | 4.2 |
36-40 4.2 | 36-40 | 4.2 |
46-50 4.1 | 46-50 | 4.1 |
56-60 5 | 56-60 | 5 |
Tetra Pak Product Quality Score by Usage
Tetra Pak's Product Quality score was rated the highest by customers who have used Tetra Pak's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Tetra Pak Product Quality Score by Industry
Tetra Pak's Product Quality score was rated the highest by Consumer Goods industry customers, and the lowest by Beverage, Wine and Spirits industry customers.
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Tetra Pak Product Quality vs. Competitors
Compared to its competitors, Tetra Pak's Product Quality score is rated right above Alfa Laval, and is preceded by The Coca-Cola Company.
| COMPANY | Product Quality Score | |
|---|---|---|
| Elopak | 4.5/5 |
| The Coca-Cola Company | 4.2/5 |
| Tetra Pak | 4/5 |
| Alfa Laval | 3.5/5 |
| SIG | 3.1/5 |
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Tetra Pak Pricing
Tetra Pak ROI & Value For Money
4/5
Tetra Pak has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Tetra Pak Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Manufacturing and Machinery industry. The users from the Beverage, Wine and Spirits industry think that they had the lowest ROI from Tetra Pak.
Quick Insights into Tetra Pak ROI
Tetra Pak's ROI score was rated highest by customers ages 56-60, and rated lowest by customers from the Beverage, Wine and Spirits industry.
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Ranked Tetra Pak ROI the Highest
Ranked Tetra Pak ROI the Lowest
Tetra Pak ROI Score by Gender
Female customers rated Tetra Pak's ROI score 0.1 stars higher than Male customers.
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Male
4/5
Female
4.1/5
Tetra Pak ROI Score by Ethnicity
Tetra Pak's ROI score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Hispanic or Latino 3.7 | Hispanic or Latino | 3.7 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 4.6 | Other | 4.6 |
Tetra Pak ROI Score by Age
Tetra Pak's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 3.8 | 26-30 | 3.8 |
31-35 3.8 | 31-35 | 3.8 |
36-40 3.9 | 36-40 | 3.9 |
46-50 3.9 | 46-50 | 3.9 |
56-60 4.7 | 56-60 | 4.7 |
Tetra Pak ROI Score by Usage
Tetra Pak's ROI score was rated the highest by customers who have used Tetra Pak's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Tetra Pak ROI Score by Industry
Tetra Pak's ROI score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Beverage, Wine and Spirits industry customers.
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Tetra Pak Pricing vs. Competitors
Compared to its competitors, Tetra Pak's ROI score is rated right above The Coca-Cola Company, and is preceded by Elopak.
| COMPANY | Pricing Score | |
|---|---|---|
| Elopak | 5/5 |
| Tetra Pak | 4/5 |
| The Coca-Cola Company | 3.9/5 |
| Alfa Laval | 3.3/5 |
| SIG | 3.2/5 |
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Tetra Pak Customer Satisfaction (CSAT)
Tetra Pak Customer Satisfaction (CSAT) Score
82 / 100
Tetra Pak has an overall Customer Satisfaction score of 82 rated by its users and customers.
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Very Satisfied
48%
Satisfied
34%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
2%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Tetra Pak Customer Satisfaction
Tetra Pak's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers ages 26-30.
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Ranked Tetra Pak Customer Satisfaction the Highest
Ranked Tetra Pak Customer Satisfaction the Lowest
Tetra Pak Customer Satisfaction Score by Gender
Female customers rated Tetra Pak's Customer Satisfaction score 8 points higher than Male customers.
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87 / 100
MaleVery Satisfied | 55% | |
|---|---|---|
Satisfied | 32% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 4% | |
Very Dissatisfied | 0% |
95 / 100
FemaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 52% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Tetra Pak Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Tetra Pak's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
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100 / 100
Very Satisfied
58%
Satisfied
42%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Hispanic or Latino
Tetra Pak's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
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100 / 100
Very Satisfied
71%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Tetra Pak's Customer Satisfaction (CSAT) score was rated 80% according to African American/Black users and customers.
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80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Tetra Pak's Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.
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80 / 100
Very Satisfied
33%
Satisfied
47%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
7%
Very Dissatisfied
0%
CSAT according to Other
Tetra Pak's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
80%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Tetra Pak Customer Satisfaction Score by Age
Tetra Pak's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 88% | |||||||||||||||
| 26-30 | 72% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 46-50 | 80% | |||||||||||||||
| 56-60 | 100% |
Tetra Pak Customer Satisfaction Score by Usage
Tetra Pak's Customer Satisfaction score was rated the highest by customers who have used Tetra Pak's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Tetra Pak Customer Satisfaction Score by Industry
Tetra Pak's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Beverage, Wine and Spirits industry customers.
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{
"title": "Tetra Pak Customer Satisfaction Score by Industry",
"text": "Tetra Pak's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Beverage, Wine and Spirits industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
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"stars": 0,
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"scoreClassName": "",
"scoreLabel": 86
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"label": "Accounting",
"groupId": 495,
"score": 100,
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"scoreClassName": "max",
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},
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"groupId": 502,
"score": 83,
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"groupId": 533,
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}Tetra Pak Customer Satisfaction vs. Competitors
Compared to its competitors, Tetra Pak's Customer Satisfaction score is rated right above Alfa Laval, and is preceded by The Coca-Cola Company.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Elopak | 100% |
| SIG | 100% |
| The Coca-Cola Company | 87% |
| Tetra Pak | 82% |
| Alfa Laval | 67% |
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Tetra Pak Customer Service
3.9/5
Tetra Pak has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Tetra Pak's Customer Service
Address
Denton, TX United States of America
Website
http://www.tetrapak.com
Quick Insights into Tetra Pak Customer Service
Tetra Pak's Customer Service score was rated highest by customers ages 56-60, and rated lowest by customers who have used Tetra Pak's products/services for 5 to 10 Years.
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Ranked Tetra Pak Customer Service the Highest
Ranked Tetra Pak Customer Service the Lowest
Tetra Pak Customer Service Score by Gender
Male customers rated Tetra Pak's Customer Service score 0.1 stars higher than Female customers.
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Male
4.1/5
Female
4/5
Tetra Pak Customer Service Score by Ethnicity
Tetra Pak's Customer Service score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Hispanic or Latino 3.7 | Hispanic or Latino | 3.7 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 4.4 | Other | 4.4 |
Tetra Pak Customer Service Score by Age
Tetra Pak's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 26-30.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 3.6 | 26-30 | 3.6 |
31-35 3.8 | 31-35 | 3.8 |
36-40 4 | 36-40 | 4 |
46-50 3.9 | 46-50 | 3.9 |
56-60 4.9 | 56-60 | 4.9 |
Tetra Pak Customer Service Score by Usage
Tetra Pak's Customer Service score was rated the highest by customers who have used Tetra Pak's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Tetra Pak Customer Service Score by Industry
Tetra Pak's Customer Service score was rated the highest by Tech industry customers, and the lowest by Beverage, Wine and Spirits industry customers.
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Tetra Pak Customer Service vs. Competitors
Compared to its competitors, Tetra Pak's Customer Service score is rated right above Elopak, and is preceded by The Coca-Cola Company.
| COMPANY | Customer Service Score | |
|---|---|---|
| The Coca-Cola Company | 4/5 |
| Tetra Pak | 3.9/5 |
| Elopak | 3.7/5 |
| Alfa Laval | 3.2/5 |
| SIG | 3/5 |
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Tetra Pak as an Employer
4.2/5
Tetra Pak has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Tetra Pak scored a 32 for Net Promoter Score and a 48 for Employee Net Promoter Score. NPS gauges how likely a customer of Tetra Pak would recommend the brand to a friend. ENPS measures how likely Tetra Pak employees would recommend working at Tetra Pak to a friend.
Net Promoter Score
32
NPS Score
| 57% | Promoters |
|---|---|
| 18% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
48
eNPS Score
| 65% | Promoters |
|---|---|
| 18% | Passive |
| 17% | Detractors |
