-60
NPS
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SIG
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About SIG's Brand
"Signal Innovations Group provides sensors and software tools for the security, public safety and commercial surveillance sectors." Among its major competitors, SIG is ranked in 6th place for NPS while Tetra Pak is 1st, and Smith & Wesson is 2nd.
Brand at a Glance
83%
Customer Loyalty
3.1/5
Product Quality
3.2/5
Pricing
3/5
Customer Service
SIG Ranking
- #4 / 4 of its competitors
SIG NPS
SIG's Net Promoter Score (NPS) is a -60 with 20% Promoters, 0% Passives, and 80% Detractors. Net Promoter Score tracks whether SIG's customers would recommend using the product based on a scale of -100 to 100.
SIG Overall NPS
| 20% | Promoters |
|---|---|
| 0% | Passives |
| 80% | Detractors |
SIG NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Feb 2022 -33 | Feb 2022 | -33 |
May 2022 -50 | May 2022 | -50 |
May 2025 -60 | May 2025 | -60 |
How Other Brands Compare
SIG is ranked #4 for NPS among its competitors. Tetra Pak and ABC Supply come in first and second, with Robert Half coming in at third.
SIG |  Robert Half |  ABC Supply |  Tetra Pak | |
| Global Ranking | #- | #695 | #- | #- |
| NPS | -60 | 15 | 23 | 32 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $8.98B | $21.67B | $8.52B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SIG NPS vs. Competitors
Compared to its competitors, SIG's NPS is rated right below Sauer & Sohn.
| COMPANY | NPS Score | |
|---|---|---|
| Tetra Pak | 32 |
 | Smith & Wesson | 32 |
| ABC Supply | 23 |
| Robert Half | 15 |
 | Fastenal | 5 |
| Sauer & Sohn | N/A |
| SIG | -60 |
SIG Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of SIG users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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SIG Customer Loyalty vs. Competitors
Compared to its competitors, SIG's Customer Loyalty score is rated right above Smith & Wesson, and is preceded by Tetra Pak.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Tetra Pak | 83% |
| SIG | 83% |
| Smith & Wesson | 81% |
| Fastenal | 70% |
| ABC Supply | 67% |
| Robert Half | 67% |
| Sauer & Sohn | N/A |
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SIG Product Quality
3.1/5
SIG has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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SIG Product Information
SIG’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- www.siginnovations.com/
- Company Size
- 11-50 Employees
Industry
Tech
Hardware and Devices
SIG Product Quality vs. Competitors
Compared to its competitors, SIG's Product Quality score is rated right above Robert Half, and is preceded by ABC Supply.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tetra Pak | 4/5 |
| Smith & Wesson | 4/5 |
| Fastenal | 3.6/5 |
| ABC Supply | 3.6/5 |
| SIG | 3.1/5 |
| Robert Half | 3/5 |
| Sauer & Sohn | N/A |
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SIG Pricing
SIG ROI & Value For Money
3.2/5
SIG has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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SIG Pricing vs. Competitors
Compared to its competitors, SIG's ROI score is rated right above Robert Half, and is preceded by ABC Supply.
| COMPANY | Pricing Score | |
|---|---|---|
| Tetra Pak | 4/5 |
| Smith & Wesson | 3.8/5 |
| Fastenal | 3.5/5 |
| ABC Supply | 3.3/5 |
| SIG | 3.2/5 |
| Robert Half | 3.1/5 |
| Sauer & Sohn | N/A |
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SIG Customer Satisfaction (CSAT)
SIG Customer Satisfaction (CSAT) Score
100 / 100
SIG has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SIG Customer Satisfaction vs. Competitors
Compared to its competitors, SIG's Customer Satisfaction score is rated right above Tetra Pak.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SIG | 100% |
| Tetra Pak | 82% |
| Smith & Wesson | 73% |
| Fastenal | 67% |
| ABC Supply | 64% |
| Robert Half | 53% |
| Sauer & Sohn | 0% |
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SIG Customer Service
3/5
SIG has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About SIG's Customer Service
Address
Durham, NC United States of America
Website
www.siginnovations.com/
SIG Customer Service vs. Competitors
Compared to its competitors, SIG's Customer Service score is rated right above Sauer & Sohn, and is preceded by Robert Half.
| COMPANY | Customer Service Score | |
|---|---|---|
| Tetra Pak | 3.9/5 |
| Smith & Wesson | 3.8/5 |
| Fastenal | 3.5/5 |
| ABC Supply | 3.3/5 |
| Robert Half | 3.2/5 |
| SIG | 3/5 |
| Sauer & Sohn | N/A |
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SIG as an Employer
4.2/5
SIG has a 4.2/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
SIG scored a -60 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of SIG would recommend the brand to a friend. ENPS measures how likely SIG employees would recommend working at SIG to a friend.
Net Promoter Score
-60
NPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 56% | Promoters |
|---|---|
| 22% | Passive |
| 22% | Detractors |
