23
NPS
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ABC Supply
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About ABC Supply's Brand
A Beloit, Wis.-based wholesale distributor of roofing and siding products Among its major competitors, ABC Supply is ranked in 3rd place for NPS while Beacon Roofing Supply is 1st, and Owens Corning is 2nd.Their current valuation is $21.67B
Brand at a Glance
67%
Customer Loyalty
3.6/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
ABC Supply Ranking
- #3 / 4 of its competitors
ABC Supply NPS
ABC Supply's Net Promoter Score (NPS) is a 23 with 57% Promoters, 9% Passives, and 34% Detractors. Net Promoter Score tracks whether ABC Supply's customers would recommend using the product based on a scale of -100 to 100.
ABC Supply Overall NPS
| 57% | Promoters |
|---|---|
| 9% | Passives |
| 34% | Detractors |
ABC Supply NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 26 | Aug 2024 | 26 |
Sep 2024 23 | Sep 2024 | 23 |
Oct 2024 21 | Oct 2024 | 21 |
Dec 2024 25 | Dec 2024 | 25 |
Jan 2025 25 | Jan 2025 | 25 |
Feb 2025 24 | Feb 2025 | 24 |
Mar 2025 26 | Mar 2025 | 26 |
Apr 2025 26 | Apr 2025 | 26 |
May 2025 25 | May 2025 | 25 |
Jun 2025 23 | Jun 2025 | 23 |
Jul 2025 21 | Jul 2025 | 21 |
Nov 2025 23 | Nov 2025 | 23 |
How Other Brands Compare
ABC Supply is ranked third for NPS among its competitors. Beacon Roofing Supply and Owens Corning come in first and second, with 84 Lumber coming in at #4. Among those competitors, it is the most valued company.
ABC Supply |  Owens Corning |  Beacon Roofing Supply |  84 Lumber | |
| Global Ranking | #- | #555 | #- | #- |
| NPS | 23 | 23 | 26 | -7 |
| Valuation Updated every 24 hours for public companies | $21.67B | $9.66B | $3.72B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ABC Supply NPS by Gender
ABC Supply's NPS was rated 14 by both Female and Male customers on Comparably.
Male
14
ABC Supply's NPS was rated 14 by Male customers on Comparably.
50%
Promoters
14%
Passives
36%
Detractors
Female
14
ABC Supply's NPS was rated 14 by Female customers on Comparably.
57%
Promoters
0%
Passives
43%
Detractors
ABC Supply NPS by Ethnicity
ABC Supply's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 24 | Caucasian | 24 |
Other -67 | Other | -67 |
ABC Supply NPS by Age
ABC Supply's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
ABC Supply NPS by Usage
ABC Supply's NPS was rated the highest by customers who have used ABC Supply's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
2 to 5 Years -20 | 2 to 5 Years | -20 |
5 to 10 Years 67 | 5 to 10 Years | 67 |
Over 10 Years 25 | Over 10 Years | 25 |
ABC Supply NPS vs. Competitors
Compared to its competitors, ABC Supply's NPS is rated right above 84 Lumber, and is preceded by Owens Corning.
| COMPANY | NPS Score | |
|---|---|---|
| Beacon Roofing Supply | 26 |
| Owens Corning | 23 |
| ABC Supply | 23 |
| 84 Lumber | -7 |
ABC Supply Customer Reviews
Out of the 5 ABC Supply customer reviews 4 were positive and 1 was constructive. ABC Supply customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
ABC Supply Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of ABC Supply users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ABC Supply Customer Loyalty Score by Gender
Female customers rated ABC Supply's Customer Loyalty score 6% higher than Male customers.
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Male
68%
Yes
Female
74%
Yes
ABC Supply Customer Loyalty Score by Ethnicity
ABC Supply's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ABC Supply.
65
out of 100
Caucasian
70
out of 100
Other
ABC Supply Customer Loyalty Score by Age
ABC Supply's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 55% | 18-25 | 55% |
26-30 100% | 26-30 | 100% |
31-35 100% | 31-35 | 100% |
36-40 40% | 36-40 | 40% |
46-50 100% | 46-50 | 100% |
ABC Supply Customer Loyalty Score by Usage
ABC Supply's Customer Loyalty score was rated the highest by customers who have used ABC Supply's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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ABC Supply Customer Loyalty Score by Industry
ABC Supply's Customer Loyalty score was rated 65% by Construction industry customers.
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ABC Supply Customer Loyalty vs. Competitors
Compared to its competitors, ABC Supply's Customer Loyalty score is rated right above Owens Corning, and is preceded by 84 Lumber.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Beacon Roofing Supply | 80% |
| 84 Lumber | 70% |
| ABC Supply | 67% |
| Owens Corning | 66% |
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ABC Supply Product Quality
3.6/5
ABC Supply has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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ABC Supply Product Information
ABC Supply’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated ABC Supply's product the highest.
- Website
- http://www.abcsupply.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Retail
Quick Insights into ABC Supply Product Quality
ABC Supply's Product Quality score was rated highest by customers ages 26-30, and rated lowest by Other customers.
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Ranked ABC Supply Product Quality the Highest
Ranked ABC Supply Product Quality the Lowest
ABC Supply Product Quality Score by Gender
Female customers rated ABC Supply's Product Quality score 0.2 stars higher than Male customers.
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Male
3.4/5
Female
3.6/5
ABC Supply Product Quality Score by Ethnicity
ABC Supply's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Other 2 | Other | 2 |
ABC Supply Product Quality Score by Age
ABC Supply's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 5 | 26-30 | 5 |
31-35 3.3 | 31-35 | 3.3 |
36-40 3.5 | 36-40 | 3.5 |
46-50 2.3 | 46-50 | 2.3 |
ABC Supply Product Quality Score by Usage
ABC Supply's Product Quality score was rated the highest by customers who have used ABC Supply's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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ABC Supply Product Quality Score by Industry
ABC Supply's Product Quality score was rated 3.4 stars by Construction industry customers.
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ABC Supply Product Quality vs. Competitors
Compared to its competitors, ABC Supply's Product Quality score is rated right above Beacon Roofing Supply.
| COMPANY | Product Quality Score | |
|---|---|---|
| ABC Supply | 3.6/5 |
| Beacon Roofing Supply | 3.5/5 |
| Owens Corning | 3.5/5 |
| 84 Lumber | 3.1/5 |
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ABC Supply Pricing
ABC Supply ROI & Value For Money
3.3/5
ABC Supply has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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ABC Supply Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry.
Quick Insights into ABC Supply ROI
ABC Supply's ROI score was rated highest by customers ages 26-30, and rated lowest by Other customers.
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Ranked ABC Supply ROI the Highest
Ranked ABC Supply ROI the Lowest
ABC Supply ROI Score by Gender
Female customers rated ABC Supply's ROI score 0.8 stars higher than Male customers.
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Male
2.9/5
Female
3.7/5
ABC Supply ROI Score by Ethnicity
ABC Supply's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ABC Supply.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Other 1.5 | Other | 1.5 |
ABC Supply ROI Score by Age
ABC Supply's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of ABC Supply.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 5 | 26-30 | 5 |
31-35 3.1 | 31-35 | 3.1 |
36-40 3 | 36-40 | 3 |
46-50 2 | 46-50 | 2 |
ABC Supply ROI Score by Usage
ABC Supply's ROI score was rated the highest by customers who have used ABC Supply's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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ABC Supply ROI Score by Industry
ABC Supply's ROI score was rated 3 stars by Construction industry customers.
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ABC Supply Pricing vs. Competitors
Compared to its competitors, ABC Supply's ROI score is rated right above 84 Lumber, and is preceded by Owens Corning.
| COMPANY | Pricing Score | |
|---|---|---|
| Beacon Roofing Supply | 3.4/5 |
| Owens Corning | 3.3/5 |
| ABC Supply | 3.3/5 |
| 84 Lumber | 3.2/5 |
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ABC Supply Customer Satisfaction (CSAT)
ABC Supply Customer Satisfaction (CSAT) Score
64 / 100
ABC Supply has an overall Customer Satisfaction score of 64 rated by its users and customers.
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Very Satisfied
48%
Satisfied
16%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
12%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ABC Supply Customer Satisfaction
ABC Supply's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers who have used ABC Supply's products/services for 2 to 5 Years.
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Ranked ABC Supply Customer Satisfaction the Highest
Ranked ABC Supply Customer Satisfaction the Lowest
ABC Supply Customer Satisfaction Score by Gender
Male customers rated ABC Supply's Customer Satisfaction score 18 points higher than Female customers.
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58 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 25% |
40 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 20% | |
Very Dissatisfied | 20% |
ABC Supply Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ABC Supply's Customer Satisfaction (CSAT) score was rated 63% according to Caucasian users and customers.
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63 / 100
Very Satisfied
36%
Satisfied
27%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
9%
Very Dissatisfied
18%
CSAT according to Other
ABC Supply's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
34%
ABC Supply Customer Satisfaction Score by Age
ABC Supply's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 66% | |||||||||||||||
| 26-30 | 100% |
ABC Supply Customer Satisfaction Score by Usage
ABC Supply's Customer Satisfaction score was rated the highest by customers who have used ABC Supply's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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ABC Supply Customer Satisfaction Score by Industry
ABC Supply's Customer Satisfaction score was rated 63 points by Construction industry customers.
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{
"title": "ABC Supply Customer Satisfaction Score by Industry",
"text": "ABC Supply's Customer Satisfaction score was rated 63 points by Construction industry customers.",
"bars": [
{
"label": "Construction",
"groupId": 510,
"score": 63,
"stars": 0,
"csatScore": 63,
"text": "ABC Supply's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "max",
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}ABC Supply Customer Satisfaction vs. Competitors
Compared to its competitors, ABC Supply's Customer Satisfaction score is rated right above Beacon Roofing Supply, and is preceded by Owens Corning.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Owens Corning | 67% |
| ABC Supply | 64% |
| Beacon Roofing Supply | 63% |
| 84 Lumber | 55% |
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ABC Supply Customer Service
3.3/5
ABC Supply has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About ABC Supply's Customer Service
Address
Beloit, WI
Website
http://www.abcsupply.com/
Quick Insights into ABC Supply Customer Service
ABC Supply's Customer Service score was rated highest by customers ages 26-30, and rated lowest by Other customers.
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Ranked ABC Supply Customer Service the Highest
Ranked ABC Supply Customer Service the Lowest
ABC Supply Customer Service Score by Gender
Female customers rated ABC Supply's Customer Service score 0.8 stars higher than Male customers.
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Male
2.9/5
Female
3.7/5
ABC Supply Customer Service Score by Ethnicity
ABC Supply's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Other 1.5 | Other | 1.5 |
ABC Supply Customer Service Score by Age
ABC Supply's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 5 | 26-30 | 5 |
31-35 2.8 | 31-35 | 2.8 |
36-40 3.1 | 36-40 | 3.1 |
46-50 2.1 | 46-50 | 2.1 |
ABC Supply Customer Service Score by Usage
ABC Supply's Customer Service score was rated the highest by customers who have used ABC Supply's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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ABC Supply Customer Service Score by Industry
ABC Supply's Customer Service score was rated 3.1 stars by Construction industry customers.
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ABC Supply Customer Service vs. Competitors
Compared to its competitors, ABC Supply's Customer Service score is rated right above 84 Lumber, and is preceded by Owens Corning.
| COMPANY | Customer Service Score | |
|---|---|---|
| Beacon Roofing Supply | 3.5/5 |
| Owens Corning | 3.4/5 |
| ABC Supply | 3.3/5 |
| 84 Lumber | 3/5 |
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ABC Supply as an Employer
4.0/5
ABC Supply has a 4.0/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
ABC Supply scored a 23 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of ABC Supply would recommend the brand to a friend. ENPS measures how likely ABC Supply employees would recommend working at ABC Supply to a friend.
Net Promoter Score
23
NPS Score
| 57% | Promoters |
|---|---|
| 9% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 48% | Promoters |
|---|---|
| 14% | Passive |
| 38% | Detractors |
