26
NPS
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Beacon Roofing Supply
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About Beacon Roofing Supply's Brand
Beacon’s mission is to be the leading North American supplier to commercial and residential roofing Among its major competitors, Beacon Roofing Supply is ranked in 1st place for NPS while Owens Corning is 2nd, and ABC Supply is 3rd.Their current market cap is $3.72B
Brand at a Glance
80%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Beacon Roofing Supply Ranking
- #1 / 4 of its competitors
Beacon Roofing Supply NPS
Beacon Roofing Supply's Net Promoter Score (NPS) is a 26 with 53% Promoters, 20% Passives, and 27% Detractors. Net Promoter Score tracks whether Beacon Roofing Supply's customers would recommend using the product based on a scale of -100 to 100.
Beacon Roofing Supply Overall NPS
| 53% | Promoters |
|---|---|
| 20% | Passives |
| 27% | Detractors |
Beacon Roofing Supply NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 16 | Mar 2023 | 16 |
May 2023 19 | May 2023 | 19 |
Aug 2023 22 | Aug 2023 | 22 |
Sep 2023 21 | Sep 2023 | 21 |
Nov 2023 24 | Nov 2023 | 24 |
Dec 2023 22 | Dec 2023 | 22 |
Jan 2024 24 | Jan 2024 | 24 |
Mar 2024 23 | Mar 2024 | 23 |
Jun 2024 24 | Jun 2024 | 24 |
Aug 2024 22 | Aug 2024 | 22 |
Jan 2025 23 | Jan 2025 | 23 |
Mar 2025 26 | Mar 2025 | 26 |
How Other Brands Compare
Beacon Roofing Supply is ranked first for NPS among its competitors. Owens Corning and ABC Supply come in second and third, with Builders FirstSource coming in at #4. Among those competitors, it is the lowest valued company behind ABC Supply.
Beacon Roofing Supply |  Owens Corning |  Builders FirstSource |  ABC Supply | |
| Global Ranking | #- | #555 | #601 | #- |
| NPS | 26 | 23 | 17 | 23 |
| Valuation Updated every 24 hours for public companies | $3.72B | $9.66B | $9.78B | $21.67B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Beacon Roofing Supply NPS by Gender
Beacon Roofing Supply's NPS was rated -23 by Male customers on Comparably.
Male
-23
Beacon Roofing Supply's NPS was rated -23 by Male customers on Comparably.
33%
Promoters
11%
Passives
56%
Detractors
Female
N/A
Beacon Roofing Supply's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Beacon Roofing Supply NPS by Ethnicity
Beacon Roofing Supply's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Beacon Roofing Supply NPS by Usage
Beacon Roofing Supply's NPS was rated the highest by customers who have used Beacon Roofing Supply's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
Over 10 Years -34 | Over 10 Years | -34 |
Beacon Roofing Supply NPS vs. Competitors
Compared to its competitors, Beacon Roofing Supply's NPS is rated right above Owens Corning.
| COMPANY | NPS Score | |
|---|---|---|
| Beacon Roofing Supply | 26 |
| Owens Corning | 23 |
| ABC Supply | 23 |
 | GAF | 22 |
| Builders FirstSource | 17 |
Beacon Roofing Supply Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Beacon Roofing Supply users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Beacon Roofing Supply Customer Loyalty Score by Gender
Beacon Roofing Supply's Customer Loyalty score was rated 80 by Male customers on Comparably.
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Male
80%
Yes
Female
N/A
Yes
Beacon Roofing Supply Customer Loyalty Score by Ethnicity
Beacon Roofing Supply's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
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70
out of 100
Caucasian
Beacon Roofing Supply Customer Loyalty Score by Usage
Beacon Roofing Supply's Customer Loyalty score was rated the highest by customers who have used Beacon Roofing Supply's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Beacon Roofing Supply Customer Loyalty Score by Industry
Beacon Roofing Supply's Customer Loyalty score was rated 100% by Construction industry customers.
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Beacon Roofing Supply Customer Loyalty vs. Competitors
Compared to its competitors, Beacon Roofing Supply's Customer Loyalty score is rated right above Builders FirstSource.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Beacon Roofing Supply | 80% |
| Builders FirstSource | 77% |
| GAF | 72% |
| ABC Supply | 67% |
| Owens Corning | 66% |
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Beacon Roofing Supply Product Quality
3.5/5
Beacon Roofing Supply has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Beacon Roofing Supply Product Information
Beacon Roofing Supply’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Beacon Roofing Supply's product the highest.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Construction
Quick Insights into Beacon Roofing Supply Product Quality
Beacon Roofing Supply's Product Quality score was rated highest by customers who have used Beacon Roofing Supply's products/services for 2 to 5 Years, and rated lowest by customers who have used Beacon Roofing Supply's products/services for Over 10 Years.
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Ranked Beacon Roofing Supply Product Quality the Highest
Ranked Beacon Roofing Supply Product Quality the Lowest
Beacon Roofing Supply Product Quality Score by Gender
Beacon Roofing Supply's Product Quality score was rated 2.4 by Male customers on Comparably.
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Male
2.4/5
Female
N/A
Beacon Roofing Supply Product Quality Score by Ethnicity
Beacon Roofing Supply's Product Quality score was rated 2.7 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Beacon Roofing Supply Product Quality Score by Usage
Beacon Roofing Supply's Product Quality score was rated the highest by customers who have used Beacon Roofing Supply's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Beacon Roofing Supply Product Quality Score by Industry
Beacon Roofing Supply's Product Quality score was rated 1.6 stars by Construction industry customers.
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Beacon Roofing Supply Product Quality vs. Competitors
Compared to its competitors, Beacon Roofing Supply's Product Quality score is rated right above Owens Corning, and is preceded by ABC Supply.
| COMPANY | Product Quality Score | |
|---|---|---|
| GAF | 3.7/5 |
| ABC Supply | 3.6/5 |
| Beacon Roofing Supply | 3.5/5 |
| Owens Corning | 3.5/5 |
| Builders FirstSource | 3.3/5 |
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Beacon Roofing Supply Pricing
Beacon Roofing Supply ROI & Value For Money
3.4/5
Beacon Roofing Supply has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Beacon Roofing Supply Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry.
Quick Insights into Beacon Roofing Supply ROI
Beacon Roofing Supply's ROI score was rated highest by customers who have used Beacon Roofing Supply's products/services for 2 to 5 Years, and rated lowest by customers who have used Beacon Roofing Supply's products/services for Over 10 Years.
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Ranked Beacon Roofing Supply ROI the Highest
Ranked Beacon Roofing Supply ROI the Lowest
Beacon Roofing Supply ROI Score by Gender
Beacon Roofing Supply's ROI score was rated 2.7 by Male customers on Comparably.
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Male
2.7/5
Female
N/A
Beacon Roofing Supply ROI Score by Ethnicity
Beacon Roofing Supply's ROI score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Beacon Roofing Supply.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Beacon Roofing Supply ROI Score by Usage
Beacon Roofing Supply's ROI score was rated the highest by customers who have used Beacon Roofing Supply's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Beacon Roofing Supply ROI Score by Industry
Beacon Roofing Supply's ROI score was rated 2.6 stars by Construction industry customers.
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Beacon Roofing Supply Pricing vs. Competitors
Compared to its competitors, Beacon Roofing Supply's ROI score is rated right above Owens Corning, and is preceded by GAF.
| COMPANY | Pricing Score | |
|---|---|---|
| GAF | 3.6/5 |
| Beacon Roofing Supply | 3.4/5 |
| Owens Corning | 3.3/5 |
| ABC Supply | 3.3/5 |
| Builders FirstSource | 3.2/5 |
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Beacon Roofing Supply Customer Satisfaction (CSAT)
Beacon Roofing Supply Customer Satisfaction (CSAT) Score
63 / 100
Beacon Roofing Supply has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
19%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
7%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Beacon Roofing Supply Customer Satisfaction
Beacon Roofing Supply's Customer Satisfaction score was rated highest by customers who have used Beacon Roofing Supply's products/services for 2 to 5 Years, and rated lowest by customers who have used Beacon Roofing Supply's products/services for Over 10 Years.
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Ranked Beacon Roofing Supply Customer Satisfaction the Highest
Ranked Beacon Roofing Supply Customer Satisfaction the Lowest
Beacon Roofing Supply Customer Satisfaction Score by Gender
Beacon Roofing Supply's Customer Satisfaction score was rated 37 by Male customers on Comparably.
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37 / 100
MaleVery Satisfied | 24% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 13% | |
Very Dissatisfied | 50% |
Beacon Roofing Supply Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Beacon Roofing Supply's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
33%
Beacon Roofing Supply Customer Satisfaction Score by Usage
Beacon Roofing Supply's Customer Satisfaction score was rated the highest by customers who have used Beacon Roofing Supply's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Beacon Roofing Supply Customer Satisfaction Score by Industry
Beacon Roofing Supply's Customer Satisfaction score was rated 33 points by Construction industry customers.
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"label": "Construction",
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}Beacon Roofing Supply Customer Satisfaction vs. Competitors
Compared to its competitors, Beacon Roofing Supply's Customer Satisfaction score is rated right above GAF, and is preceded by ABC Supply.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Owens Corning | 67% |
| ABC Supply | 64% |
| Beacon Roofing Supply | 63% |
| GAF | 57% |
| Builders FirstSource | 55% |
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Beacon Roofing Supply Customer Service
3.5/5
Beacon Roofing Supply has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Beacon Roofing Supply's Customer Service
Address
Herndon, VA
Website
http://www.beaconroofingsupply.com/
Phone Number
571-323-3939
Quick Insights into Beacon Roofing Supply Customer Service
Beacon Roofing Supply's Customer Service score was rated highest by customers who have used Beacon Roofing Supply's products/services for 2 to 5 Years, and rated lowest by customers who have used Beacon Roofing Supply's products/services for Over 10 Years.
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Ranked Beacon Roofing Supply Customer Service the Highest
Ranked Beacon Roofing Supply Customer Service the Lowest
Beacon Roofing Supply Customer Service Score by Gender
Beacon Roofing Supply's Customer Service score was rated 2.4 by Male customers on Comparably.
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Male
2.4/5
Female
N/A
Beacon Roofing Supply Customer Service Score by Ethnicity
Beacon Roofing Supply's Customer Service score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Beacon Roofing Supply.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Beacon Roofing Supply Customer Service Score by Usage
Beacon Roofing Supply's Customer Service score was rated the highest by customers who have used Beacon Roofing Supply's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Beacon Roofing Supply Customer Service Score by Industry
Beacon Roofing Supply's Customer Service score was rated 2 stars by Construction industry customers.
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Beacon Roofing Supply Customer Service vs. Competitors
Compared to its competitors, Beacon Roofing Supply's Customer Service score is rated right above Owens Corning, and is preceded by GAF.
| COMPANY | Customer Service Score | |
|---|---|---|
| GAF | 3.5/5 |
| Beacon Roofing Supply | 3.5/5 |
| Owens Corning | 3.4/5 |
| ABC Supply | 3.3/5 |
| Builders FirstSource | 3/5 |
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Beacon Roofing Supply as an Employer
4.2/5
Beacon Roofing Supply has a 4.2/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Beacon Roofing Supply scored a 26 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Beacon Roofing Supply would recommend the brand to a friend. ENPS measures how likely Beacon Roofing Supply employees would recommend working at Beacon Roofing Supply to a friend.
Net Promoter Score
26
NPS Score
| 53% | Promoters |
|---|---|
| 20% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 54% | Promoters |
|---|---|
| 11% | Passive |
| 35% | Detractors |
