15
NPS
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Ranked
#130
Business and Consumer Services Brands
Brand Page
Robert Half
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Robert Half is ranked #130 in Business and Consumer Services Brands
Robert Half is ranked #130 in Business and Consumer Services Brands
About Robert Half's Brand
Robert Half is a professional services company and is the world's first and largest accounting and finance staffing firm. Robert Half’s brand is ranked #695 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Robert Half. When compared to other organizations within the Business and Consumer Services industry, Robert Half is ranked #130. Among its major competitors, Robert Half is ranked in 1st place for NPS while Aquent is 2nd, and ManpowerGroup is 3rd. Overall, Robert Half has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $8.98B
Brand at a Glance
67%
Customer Loyalty
3/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
Robert Half CMO
Robert Half Ranking
- #695 in Global Best Brands
- #130 in Business and Consumer Services
- #1 / 4 of its competitors
Robert Half NPS
Robert Half's Net Promoter Score (NPS) is a 15 with 50% Promoters, 15% Passives, and 35% Detractors. Net Promoter Score tracks whether Robert Half's customers would recommend using the product based on a scale of -100 to 100.
Robert Half Overall NPS
| 50% | Promoters |
|---|---|
| 15% | Passives |
| 35% | Detractors |
Robert Half NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 18 | Oct 2023 | 18 |
Nov 2023 19 | Nov 2023 | 19 |
Jan 2024 21 | Jan 2024 | 21 |
Feb 2024 20 | Feb 2024 | 20 |
Mar 2024 19 | Mar 2024 | 19 |
Apr 2024 19 | Apr 2024 | 19 |
May 2024 19 | May 2024 | 19 |
Jun 2024 17 | Jun 2024 | 17 |
Dec 2024 16 | Dec 2024 | 16 |
Mar 2025 16 | Mar 2025 | 16 |
Jul 2025 14 | Jul 2025 | 14 |
Sep 2025 14 | Sep 2025 | 14 |
How Other Brands Compare
Robert Half is ranked first for NPS among its competitors. ManpowerGroup and TEKsystems come in second and third, with Select Staffing coming in at #4. Among those competitors, it is the most valued company.
Robert Half |  ManpowerGroup |  Select Staffing |  TEKsystems | |
| Global Ranking | #695 | #- | #- | #- |
| NPS | 15 | 2 | -50 | -3 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $8.98B | $3.86B | $139.69M | $67.99M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Robert Half NPS by Gender
Male customers rated Robert Half's NPS 65 points higher than Female customers.
Male
-8
Robert Half's NPS was rated -8 by Male customers on Comparably.
28%
Promoters
36%
Passives
36%
Detractors
Female
-73
Robert Half's NPS was rated -73 by Female customers on Comparably.
7%
Promoters
13%
Passives
80%
Detractors
Robert Half NPS by Ethnicity
Robert Half's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -9 | Caucasian | -9 |
African American/Black -50 | African American/Black | -50 |
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
Other -75 | Other | -75 |
Robert Half NPS by Age
Robert Half's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
Robert Half NPS by Usage
Robert Half's NPS was rated the highest by customers who have used Robert Half's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -64 | Less than 1 Year | -64 |
1 to 2 Years -25 | 1 to 2 Years | -25 |
2 to 5 Years -33 | 2 to 5 Years | -33 |
5 to 10 Years -13 | 5 to 10 Years | -13 |
Over 10 Years -67 | Over 10 Years | -67 |
Robert Half NPS vs. Competitors
Compared to its competitors, Robert Half's NPS is rated right above Aquent.
| COMPANY | NPS Score | |
|---|---|---|
| Robert Half | 15 |
 | Aquent | 7 |
| ManpowerGroup | 2 |
 | Compunnel | N/A |
| TEKsystems | -3 |
| Select Staffing | -50 |
Robert Half Customer Reviews
Out of the 6 Robert Half customer reviews 2 were positive and 4 were constructive. Robert Half customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Robert Half Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Robert Half users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Robert Half Customer Loyalty Score by Gender
Male customers rated Robert Half's Customer Loyalty score 16% higher than Female customers.
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Male
68%
Yes
Female
52%
Yes
Robert Half Customer Loyalty Score by Ethnicity
Robert Half's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
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59
out of 100
Caucasian
78
out of 100
African American/Black
55
out of 100
Asian or Pacific Islander
33
out of 100
Other
Robert Half Customer Loyalty Score by Age
Robert Half's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 64% | 18-25 | 64% |
26-30 82% | 26-30 | 82% |
36-40 40% | 36-40 | 40% |
41-45 40% | 41-45 | 40% |
46-50 28% | 46-50 | 28% |
51-55 82% | 51-55 | 82% |
Robert Half Customer Loyalty Score by Usage
Robert Half's Customer Loyalty score was rated the highest by customers who have used Robert Half's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Robert Half Customer Loyalty Score by Industry
Robert Half's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.
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Robert Half Customer Loyalty vs. Competitors
Compared to its competitors, Robert Half's Customer Loyalty score is rated right above Select Staffing, and is preceded by ManpowerGroup.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Aquent | 77% |
| TEKsystems | 71% |
| ManpowerGroup | 69% |
| Robert Half | 67% |
| Select Staffing | 60% |
| Compunnel | N/A |
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Customer Loyalty for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Robert Half's Customer Loyalty score is rated right below Accenture.
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Robert Half Product Quality
3/5
Robert Half has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Robert Half Product Information
Robert Half’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Robert Half's product the highest. Reviewers from the Banking and Financial Services industry rated Robert Half the lowest at 2.1.
- Website
- http://www.roberthalf.com/
- Company Size
- 10,000+ Employees
Industry
Manufacturing and Machinery
Business Services
FinTech
Quick Insights into Robert Half Product Quality
Robert Half's Product Quality score was rated highest by customers who have used Robert Half's products/services for 2 to 5 Years, and rated lowest by Asian or Pacific Islander customers.
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Ranked Robert Half Product Quality the Highest
Ranked Robert Half Product Quality the Lowest
Robert Half Product Quality Score by Gender
Male customers rated Robert Half's Product Quality score 1.4 stars higher than Female customers.
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Male
3.2/5
Female
1.8/5
Robert Half Product Quality Score by Ethnicity
Robert Half's Product Quality score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
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0
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2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
African American/Black 3.4 | African American/Black | 3.4 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.9 | Other | 1.9 |
Robert Half Product Quality Score by Age
Robert Half's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
26-30 3.5 | 26-30 | 3.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 2.3 | 41-45 | 2.3 |
46-50 2.3 | 46-50 | 2.3 |
51-55 2.5 | 51-55 | 2.5 |
Robert Half Product Quality Score by Usage
Robert Half's Product Quality score was rated the highest by customers who have used Robert Half's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Robert Half Product Quality Score by Industry
Robert Half's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.
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Robert Half Product Quality vs. Competitors
Compared to its competitors, Robert Half's Product Quality score is rated right above Select Staffing, and is preceded by TEKsystems.
| COMPANY | Product Quality Score | |
|---|---|---|
| Aquent | 3.8/5 |
| ManpowerGroup | 3.8/5 |
| TEKsystems | 3.3/5 |
| Robert Half | 3/5 |
| Select Staffing | 1.8/5 |
| Compunnel | N/A |
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Product Quality for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Robert Half's Product Quality score is rated right above Allstate, and is preceded by T-Mobile.
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Robert Half Pricing
Robert Half ROI & Value For Money
3.1/5
Robert Half has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Robert Half Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from Robert Half.
Quick Insights into Robert Half ROI
Robert Half's ROI score was rated highest by customers who have used Robert Half's products/services for 2 to 5 Years, and rated lowest by Asian or Pacific Islander customers.
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Ranked Robert Half ROI the Highest
Ranked Robert Half ROI the Lowest
Robert Half ROI Score by Gender
Male customers rated Robert Half's ROI score 0.9 stars higher than Female customers.
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Male
2.9/5
Female
2/5
Robert Half ROI Score by Ethnicity
Robert Half's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
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2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 2.5 | African American/Black | 2.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 2 | Other | 2 |
Robert Half ROI Score by Age
Robert Half's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.7 | 18-25 | 2.7 |
26-30 3 | 26-30 | 3 |
36-40 1.5 | 36-40 | 1.5 |
41-45 2.5 | 41-45 | 2.5 |
46-50 1.9 | 46-50 | 1.9 |
51-55 2.4 | 51-55 | 2.4 |
Robert Half ROI Score by Usage
Robert Half's ROI score was rated the highest by customers who have used Robert Half's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Robert Half ROI Score by Industry
Robert Half's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Robert Half Pricing vs. Competitors
Compared to its competitors, Robert Half's ROI score is rated right above Select Staffing, and is preceded by TEKsystems.
| COMPANY | Pricing Score | |
|---|---|---|
| Aquent | 3.6/5 |
| ManpowerGroup | 3.6/5 |
| TEKsystems | 3.6/5 |
| Robert Half | 3.1/5 |
| Select Staffing | 2.5/5 |
| Compunnel | N/A |
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ROI for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Robert Half's ROI score is rated right above T-Mobile, and is preceded by Verizon.
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Robert Half Customer Satisfaction (CSAT)
Robert Half Customer Satisfaction (CSAT) Score
53 / 100
Robert Half has an overall Customer Satisfaction score of 53 rated by its users and customers.
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Very Satisfied
27%
Satisfied
26%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
6%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Robert Half Customer Satisfaction
Robert Half's Customer Satisfaction score was rated highest by customers who have used Robert Half's products/services for 2 to 5 Years, and rated lowest by customers from the Tech industry.
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Ranked Robert Half Customer Satisfaction the Highest
Ranked Robert Half Customer Satisfaction the Lowest
Robert Half Customer Satisfaction Score by Gender
Male customers rated Robert Half's Customer Satisfaction score 52 points higher than Female customers.
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67 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 8% | |
Very Dissatisfied | 25% |
15 / 100
FemaleVery Satisfied | 15% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 15% | |
Very Dissatisfied | 54% |
Robert Half Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Robert Half's Customer Satisfaction (CSAT) score was rated 63% according to Caucasian users and customers.
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63 / 100
Very Satisfied
27%
Satisfied
36%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
9%
Very Dissatisfied
18%
CSAT according to African American/Black
Robert Half's Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
CSAT according to Asian or Pacific Islander
Robert Half's Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
75%
CSAT according to Other
Robert Half's Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
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25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
Robert Half Customer Satisfaction Score by Age
Robert Half's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 60% | |||||||||||||||
| 26-30 | 67% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 46-50 | 25% | |||||||||||||||
| 51-55 | 40% |
Robert Half Customer Satisfaction Score by Usage
Robert Half's Customer Satisfaction score was rated the highest by customers who have used Robert Half's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Robert Half Customer Satisfaction Score by Industry
Robert Half's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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}Robert Half Customer Satisfaction vs. Competitors
Compared to its competitors, Robert Half's Customer Satisfaction score is rated right above Select Staffing, and is preceded by TEKsystems.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Aquent | 80% |
| ManpowerGroup | 74% |
| TEKsystems | 62% |
| Robert Half | 53% |
| Select Staffing | 0% |
| Compunnel | 0% |
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Customer Satisfaction for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Robert Half's Customer Satisfaction score is rated right above T-Mobile, and is preceded by Verizon.
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Robert Half Customer Service
3.2/5
Robert Half has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Robert Half's Customer Service
Address
2884 Sand Hill Road Suite 200, Menlo Park, CA
Website
http://www.roberthalf.com/
Phone Number
(855) 396-4598
Quick Insights into Robert Half Customer Service
Robert Half's Customer Service score was rated highest by customers who have used Robert Half's products/services for 2 to 5 Years, and rated lowest by Asian or Pacific Islander customers.
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Ranked Robert Half Customer Service the Highest
Ranked Robert Half Customer Service the Lowest
Robert Half Customer Service Score by Gender
Male customers rated Robert Half's Customer Service score 0.8 stars higher than Female customers.
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Male
2.8/5
Female
2/5
Robert Half Customer Service Score by Ethnicity
Robert Half's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
African American/Black 2.4 | African American/Black | 2.4 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.9 | Other | 1.9 |
Robert Half Customer Service Score by Age
Robert Half's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
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0
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40
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.6 | 18-25 | 2.6 |
26-30 3 | 26-30 | 3 |
36-40 1.5 | 36-40 | 1.5 |
41-45 2.6 | 41-45 | 2.6 |
46-50 1.9 | 46-50 | 1.9 |
51-55 2.4 | 51-55 | 2.4 |
Robert Half Customer Service Score by Usage
Robert Half's Customer Service score was rated the highest by customers who have used Robert Half's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Robert Half Customer Service Score by Industry
Robert Half's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.
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Robert Half Customer Service vs. Competitors
Compared to its competitors, Robert Half's Customer Service score is rated right above Select Staffing, and is preceded by TEKsystems.
| COMPANY | Customer Service Score | |
|---|---|---|
| Aquent | 3.8/5 |
| ManpowerGroup | 3.5/5 |
| TEKsystems | 3.5/5 |
| Robert Half | 3.2/5 |
| Select Staffing | 2.4/5 |
| Compunnel | N/A |
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Customer Service for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Robert Half's Customer Service score is rated right above Verizon, and is preceded by USAA.
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Robert Half as an Employer
3.7/5
Robert Half has a 3.7/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Robert Half scored a 15 for Net Promoter Score and a -2 for Employee Net Promoter Score. NPS gauges how likely a customer of Robert Half would recommend the brand to a friend. ENPS measures how likely Robert Half employees would recommend working at Robert Half to a friend.
Net Promoter Score
15
NPS Score
| 50% | Promoters |
|---|---|
| 15% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
-2
eNPS Score
| 39% | Promoters |
|---|---|
| 20% | Passive |
| 41% | Detractors |
Global Ranking Snapshot
Robert Half is ranked #695 in the Global Top 100 Brands. It ranks just behind Willis Towers Watson and just ahead of Belkin International.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
693 |  | PNC |  | William Demchak | Banking and Financial Services |
694 |  | Willis Towers Watson |  | John Haley | Banking and Financial Services |
695 | | Robert Half | | Harold Messmer | Business and Consumer Services |
696 |  | Belkin International |  | Chet Pipkin | Consumer Goods |
697 |  | Pressed Juicery |  | Hayden Slater | Food and Beverages |
698 |  | DTE Energy |  | Gerard Anderson | Energy and Manufacturing |
699 |  | Datadog |  | Olivier Pomel | Tech |
Business and Consumer Services Ranking Snapshot
Robert Half is ranked #130 in the Business and Consumer Services Industry. It ranks just behind Simon and Schuster and just ahead of Datadog.
| RANK | COMPANY | Location | |
|---|---|---|---|
128 |  | Culture Amp | San Francisco, CA |
129 |  | Simon and Schuster | New York City, NY |
130 | | Robert Half | Menlo Park, CA |
131 | | Datadog | New York City, NY |
132 |  | Infineon Technologies | |
133 |  | Driveline Retail Merchandising | Coppell, TX |
134 |  | BTS | Stockholm, ME |
