-3
NPS
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TEKsystems
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About TEKsystems' Brand
Among its major competitors, TEKsystems is ranked in 6th place for NPS while Insight Global is 1st, and Accenture (Global) is 2nd. Overall, TEKsystems has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $67.99M
Brand at a Glance
71%
Customer Loyalty
3.3/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
TEKsystems Ranking
- #4 / 4 of its competitors
TEKsystems NPS
TEKsystems's Net Promoter Score (NPS) is a -3 with 43% Promoters, 11% Passives, and 46% Detractors. Net Promoter Score tracks whether TEKsystems's customers would recommend using the product based on a scale of -100 to 100.
TEKsystems Overall NPS
| 43% | Promoters |
|---|---|
| 11% | Passives |
| 46% | Detractors |
TEKsystems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 2 | Apr 2024 | 2 |
Jun 2024 4 | Jun 2024 | 4 |
Jul 2024 2 | Jul 2024 | 2 |
Aug 2024 0 | Aug 2024 | 0 |
Sep 2024 0 | Sep 2024 | 0 |
Oct 2024 0 | Oct 2024 | 0 |
Dec 2024 -3 | Dec 2024 | -3 |
Jan 2025 -3 | Jan 2025 | -3 |
Feb 2025 -1 | Feb 2025 | -1 |
Jun 2025 -3 | Jun 2025 | -3 |
Jul 2025 -3 | Jul 2025 | -3 |
Aug 2025 -2 | Aug 2025 | -2 |
How Other Brands Compare
TEKsystems is ranked #4 for NPS among its competitors. Insight Global and Slalom Consulting come in first and second, with Capgemini coming in at third. Among those competitors, it is the lowest valued company behind Insight Global.
TEKsystems |  Capgemini |  Slalom Consulting |  Insight Global | |
| Global Ranking | #- | #524 | #561 | #582 |
| NPS | -3 | 15 | 23 | 37 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $67.99M | $347.42M | - | $3.37B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TEKsystems NPS by Gender
Female customers rated TEKsystems's NPS 15 points higher than Male customers.
Male
9
TEKsystems's NPS was rated 9 by Male customers on Comparably.
52%
Promoters
5%
Passives
43%
Detractors
Female
24
TEKsystems's NPS was rated 24 by Female customers on Comparably.
62%
Promoters
0%
Passives
38%
Detractors
TEKsystems NPS by Ethnicity
TEKsystems's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -17 | Caucasian | -17 |
African American/Black -14 | African American/Black | -14 |
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
Other -20 | Other | -20 |
TEKsystems NPS by Age
TEKsystems's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
TEKsystems NPS by Usage
TEKsystems's NPS was rated the highest by customers who have used TEKsystems's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 14 | 1 to 2 Years | 14 |
2 to 5 Years 37 | 2 to 5 Years | 37 |
TEKsystems NPS vs. Competitors
Compared to its competitors, TEKsystems's NPS is rated right below Apex Systems.
| COMPANY | NPS Score | |
|---|---|---|
| Insight Global | 37 |
 | Accenture (Global) | 28 |
| Slalom Consulting | 23 |
| Capgemini | 15 |
 | Apex Systems | 8 |
| TEKsystems | -3 |
TEKsystems Customer Reviews
Out of the 6 TEKsystems customer reviews 3 were positive and 3 were constructive. TEKsystems customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
TEKsystems Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of TEKsystems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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TEKsystems Customer Loyalty Score by Gender
Male customers rated TEKsystems's Customer Loyalty score 9% higher than Female customers.
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Male
70%
Yes
Female
61%
Yes
TEKsystems Customer Loyalty Score by Ethnicity
TEKsystems's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
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55
out of 100
Caucasian
61
out of 100
African American/Black
85
out of 100
Asian or Pacific Islander
55
out of 100
Other
TEKsystems Customer Loyalty Score by Age
TEKsystems's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 61% | 26-30 | 61% |
31-35 55% | 31-35 | 55% |
41-45 70% | 41-45 | 70% |
56-60 70% | 56-60 | 70% |
TEKsystems Customer Loyalty Score by Usage
TEKsystems's Customer Loyalty score was rated the highest by customers who have used TEKsystems's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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TEKsystems Customer Loyalty Score by Industry
TEKsystems's Customer Loyalty score was rated 64% by Tech industry customers.
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TEKsystems Customer Loyalty vs. Competitors
Compared to its competitors, TEKsystems's Customer Loyalty score is rated right above Apex Systems, and is preceded by Slalom Consulting.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Insight Global | 79% |
| Capgemini | 77% |
| Accenture (Global) | 75% |
| Slalom Consulting | 75% |
| TEKsystems | 71% |
| Apex Systems | 61% |
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TEKsystems Product Quality
3.3/5
TEKsystems has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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TEKsystems Product Information
TEKsystems’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated TEKsystems's product the highest.
- Website
- https://www.teksystems.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Quick Insights into TEKsystems Product Quality
TEKsystems's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers ages 26-30.
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Ranked TEKsystems Product Quality the Highest
Ranked TEKsystems Product Quality the Lowest
TEKsystems Product Quality Score by Gender
Male customers rated TEKsystems's Product Quality score 0.2 stars higher than Female customers.
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Male
3.5/5
Female
3.3/5
TEKsystems Product Quality Score by Ethnicity
TEKsystems's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 3 | Other | 3 |
TEKsystems Product Quality Score by Age
TEKsystems's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 2.7 | 26-30 | 2.7 |
31-35 3.4 | 31-35 | 3.4 |
41-45 3.8 | 41-45 | 3.8 |
46-50 3.1 | 46-50 | 3.1 |
56-60 3.1 | 56-60 | 3.1 |
TEKsystems Product Quality Score by Usage
TEKsystems's Product Quality score was rated the highest by customers who have used TEKsystems's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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TEKsystems Product Quality Score by Industry
TEKsystems's Product Quality score was rated 3.1 stars by Tech industry customers.
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TEKsystems Product Quality vs. Competitors
Compared to its competitors, TEKsystems's Product Quality score is rated right below Apex Systems.
| COMPANY | Product Quality Score | |
|---|---|---|
| Insight Global | 4.2/5 |
| Accenture (Global) | 3.9/5 |
| Slalom Consulting | 3.8/5 |
| Capgemini | 3.7/5 |
| Apex Systems | 3.3/5 |
| TEKsystems | 3.3/5 |
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TEKsystems Pricing
TEKsystems ROI & Value For Money
3.6/5
TEKsystems has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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TEKsystems Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into TEKsystems ROI
TEKsystems's ROI score was rated highest by customers ages 18-25, and rated lowest by customers ages 46-50.
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Ranked TEKsystems ROI the Highest
Ranked TEKsystems ROI the Lowest
TEKsystems ROI Score by Gender
TEKsystems's ROI score was rated 3.4 by both Female and Male customers on Comparably.
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Male
3.4/5
Female
3.4/5
TEKsystems ROI Score by Ethnicity
TEKsystems's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
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3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 2.5 | Other | 2.5 |
TEKsystems ROI Score by Age
TEKsystems's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 2.9 | 26-30 | 2.9 |
31-35 3.1 | 31-35 | 3.1 |
41-45 4 | 41-45 | 4 |
46-50 2.3 | 46-50 | 2.3 |
56-60 2.8 | 56-60 | 2.8 |
TEKsystems ROI Score by Usage
TEKsystems's ROI score was rated the highest by customers who have used TEKsystems's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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TEKsystems ROI Score by Industry
TEKsystems's ROI score was rated 3.2 stars by Tech industry customers.
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TEKsystems Pricing vs. Competitors
Compared to its competitors, TEKsystems's ROI score is rated right above Apex Systems, and is preceded by Capgemini.
| COMPANY | Pricing Score | |
|---|---|---|
| Insight Global | 4.2/5 |
| Slalom Consulting | 4/5 |
| Accenture (Global) | 3.8/5 |
| Capgemini | 3.8/5 |
| TEKsystems | 3.6/5 |
| Apex Systems | 3.5/5 |
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TEKsystems Customer Satisfaction (CSAT)
TEKsystems Customer Satisfaction (CSAT) Score
61 / 100
TEKsystems has an overall Customer Satisfaction score of 61 rated by its users and customers.
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Very Satisfied
40%
Satisfied
21%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
6%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TEKsystems Customer Satisfaction
TEKsystems's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by Other customers.
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Ranked TEKsystems Customer Satisfaction the Highest
Ranked TEKsystems Customer Satisfaction the Lowest
TEKsystems Customer Satisfaction Score by Gender
Female customers rated TEKsystems's Customer Satisfaction score 3 points higher than Male customers.
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72 / 100
MaleVery Satisfied | 39% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 6% | |
Very Dissatisfied | 11% |
75 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
TEKsystems Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
TEKsystems' Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
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60 / 100
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%
CSAT according to African American/Black
TEKsystems' Customer Satisfaction (CSAT) score was rated 72% according to African American/Black users and customers.
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72 / 100
Very Satisfied
43%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
14%
CSAT according to Asian or Pacific Islander
TEKsystems' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
TEKsystems' Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
TEKsystems Customer Satisfaction Score by Age
TEKsystems's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 67% | |||||||||||||||
| 31-35 | 50% | |||||||||||||||
| 56-60 | 66% |
TEKsystems Customer Satisfaction Score by Usage
TEKsystems's Customer Satisfaction score was rated the highest by customers who have used TEKsystems's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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TEKsystems Customer Satisfaction Score by Industry
TEKsystems's Customer Satisfaction score was rated 67 points by Tech industry customers.
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}TEKsystems Customer Satisfaction vs. Competitors
Compared to its competitors, TEKsystems's Customer Satisfaction score is rated right below Capgemini.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Insight Global | 83% |
| Accenture (Global) | 77% |
| Slalom Consulting | 70% |
| Apex Systems | 70% |
| Capgemini | 69% |
| TEKsystems | 62% |
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TEKsystems Customer Service
3.5/5
TEKsystems has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About TEKsystems's Customer Service
Address
7437 Race Road, Hanover, MD 21076
Website
https://www.teksystems.com/
Phone Number
+1-310-765-9100
TEKsystems's Social Links
Quick Insights into TEKsystems Customer Service
TEKsystems's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers ages 46-50.
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Ranked TEKsystems Customer Service the Highest
Ranked TEKsystems Customer Service the Lowest
TEKsystems Customer Service Score by Gender
TEKsystems's Customer Service score was rated 3.4 by both Female and Male customers on Comparably.
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Male
3.4/5
Female
3.4/5
TEKsystems Customer Service Score by Ethnicity
TEKsystems's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 2.6 | Other | 2.6 |
TEKsystems Customer Service Score by Age
TEKsystems's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.1 | 26-30 | 3.1 |
31-35 3.1 | 31-35 | 3.1 |
41-45 3.6 | 41-45 | 3.6 |
46-50 2.5 | 46-50 | 2.5 |
56-60 3.1 | 56-60 | 3.1 |
TEKsystems Customer Service Score by Usage
TEKsystems's Customer Service score was rated the highest by customers who have used TEKsystems's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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TEKsystems Customer Service Score by Industry
TEKsystems's Customer Service score was rated 3.2 stars by Tech industry customers.
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TEKsystems Customer Service vs. Competitors
Compared to its competitors, TEKsystems's Customer Service score is rated right below Apex Systems.
| COMPANY | Customer Service Score | |
|---|---|---|
| Insight Global | 4.2/5 |
| Accenture (Global) | 4/5 |
| Slalom Consulting | 4/5 |
| Capgemini | 3.8/5 |
| Apex Systems | 3.5/5 |
| TEKsystems | 3.5/5 |
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TEKsystems as an Employer
4.0/5
TEKsystems has a 4.0/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
TEKsystems scored a -3 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of TEKsystems would recommend the brand to a friend. ENPS measures how likely TEKsystems employees would recommend working at TEKsystems to a friend.
Net Promoter Score
-3
NPS Score
| 43% | Promoters |
|---|---|
| 11% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 45% | Promoters |
|---|---|
| 23% | Passive |
| 32% | Detractors |
