8
NPS
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Apex Systems
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About Apex Systems' Brand
Apex Systems is a world-class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We provide a continuum of service from workforce mobilization and modern enterprise solutions to digital innovation to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across the US, Canada, and Mexico. Apex is a segment of ASGN Incorporated. (NYSE: ASGN). To learn more, visit www.apexsystems.com. Among its major competitors, Apex Systems is ranked in 5th place for NPS while Insight Global is 1st, and Accenture (Global) is 2nd. Overall, Apex Systems has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $4.98B
Brand at a Glance
61%
Customer Loyalty
3.3/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Apex Systems Ranking
- #4 / 4 of its competitors
Apex Systems NPS
Apex Systems's Net Promoter Score (NPS) is a 8 with 46% Promoters, 16% Passives, and 38% Detractors. Net Promoter Score tracks whether Apex Systems's customers would recommend using the product based on a scale of -100 to 100.
Apex Systems Overall NPS
| 46% | Promoters |
|---|---|
| 16% | Passives |
| 38% | Detractors |
Apex Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -14 | Oct 2022 | -14 |
Dec 2022 -11 | Dec 2022 | -11 |
Feb 2023 -13 | Feb 2023 | -13 |
Mar 2023 -3 | Mar 2023 | -3 |
Apr 2023 2 | Apr 2023 | 2 |
Jul 2023 -1 | Jul 2023 | -1 |
Aug 2023 0 | Aug 2023 | 0 |
Oct 2023 5 | Oct 2023 | 5 |
Mar 2024 4 | Mar 2024 | 4 |
Apr 2024 9 | Apr 2024 | 9 |
May 2024 10 | May 2024 | 10 |
Jun 2024 8 | Jun 2024 | 8 |
How Other Brands Compare
Apex Systems is ranked #4 for NPS among its competitors. Insight Global and Accenture (Global) come in first and second, with Robert Half coming in at third. Among those competitors, it is the third most valued company behind Accenture (Global).
Apex Systems |  Insight Global |  Robert Half |  Accenture (Global) | |
| Global Ranking | #- | #582 | #695 | #807 |
| NPS | 8 | 37 | 15 | 28 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $4.98B | $3.37B | $8.98B | $168.12B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Apex Systems NPS by Gender
Female customers rated Apex Systems's NPS 50 points higher than Male customers.
Male
-25
Apex Systems's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
25
Apex Systems's NPS was rated 25 by Female customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Apex Systems NPS by Ethnicity
Apex Systems's NPS was rated 34 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 34 | Other | 34 |
Apex Systems NPS by Age
Apex Systems's NPS was rated 34 points by customers ages 36-40 on Comparably.
Apex Systems NPS by Usage
Apex Systems's NPS was rated the highest by customers who have used Apex Systems's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years -25 | 1 to 2 Years | -25 |
Apex Systems NPS vs. Competitors
Compared to its competitors, Apex Systems's NPS is rated right above TEKMARK GLOBAL SOLUTIONS LLC, and is preceded by Robert Half.
| COMPANY | NPS Score | |
|---|---|---|
| Insight Global | 37 |
| Accenture (Global) | 28 |
 | Betts Recruiting | 25 |
| Robert Half | 15 |
| Apex Systems | 8 |
 | TEKMARK GLOBAL SOLUTIONS LLC | N/A |
 | TEKsystems | -3 |
 | Select Staffing | -50 |
Apex Systems Customer Reviews
Out of the 3 Apex Systems customer reviews 1 was positive and 2 were constructive. Apex Systems customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Apex Systems Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of Apex Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Apex Systems Customer Loyalty Score by Gender
Male customers rated Apex Systems's Customer Loyalty score 45% higher than Female customers.
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Male
100%
Yes
Female
55%
Yes
Apex Systems Customer Loyalty Score by Ethnicity
Apex Systems's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
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100
out of 100
Other
Apex Systems Customer Loyalty Score by Age
Apex Systems's Customer Loyalty score was rated 70% by customers ages 36-40 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 70% | 36-40 | 70% |
Apex Systems Customer Loyalty Score by Usage
Apex Systems's Customer Loyalty score was rated the highest by customers who have used Apex Systems's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Apex Systems Customer Loyalty Score by Industry
Apex Systems's Customer Loyalty score was rated 70% by Tech industry customers.
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Apex Systems Customer Loyalty vs. Competitors
Compared to its competitors, Apex Systems's Customer Loyalty score is rated right above Select Staffing, and is preceded by Robert Half.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Insight Global | 79% |
| Accenture (Global) | 75% |
| TEKsystems | 71% |
| Betts Recruiting | 68% |
| Robert Half | 67% |
| Apex Systems | 61% |
| Select Staffing | 60% |
| TEKMARK GLOBAL SOLUTIONS LLC | N/A |
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Apex Systems Product Quality
3.3/5
Apex Systems has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Apex Systems Product Information
Apex Systems’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Apex Systems's product the highest.
- Website
- http://www.apexsystems.com/
- Company Size
- 1,001-5,000 Employees
Industry
Consulting
Quick Insights into Apex Systems Product Quality
Apex Systems's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers who have used Apex Systems's products/services for 1 to 2 Years.
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Ranked Apex Systems Product Quality the Highest
Ranked Apex Systems Product Quality the Lowest
Apex Systems Product Quality Score by Gender
Female customers rated Apex Systems's Product Quality score 0.5 stars higher than Male customers.
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Male
2.7/5
Female
3.2/5
Apex Systems Product Quality Score by Ethnicity
Apex Systems's Product Quality score was rated 3.5 stars by Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.5 | Other | 3.5 |
Apex Systems Product Quality Score by Age
Apex Systems's Product Quality score was rated 3.5 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.5 | 36-40 | 3.5 |
Apex Systems Product Quality Score by Usage
Apex Systems's Product Quality score was rated the highest by customers who have used Apex Systems's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Apex Systems Product Quality Score by Industry
Apex Systems's Product Quality score was rated 2.9 stars by Tech industry customers.
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Apex Systems Product Quality vs. Competitors
Compared to its competitors, Apex Systems's Product Quality score is rated right above TEKsystems, and is preceded by Betts Recruiting.
| COMPANY | Product Quality Score | |
|---|---|---|
| Insight Global | 4.2/5 |
| Accenture (Global) | 3.9/5 |
| Betts Recruiting | 3.6/5 |
| Apex Systems | 3.3/5 |
| TEKsystems | 3.3/5 |
| Robert Half | 3/5 |
| Select Staffing | 1.8/5 |
| TEKMARK GLOBAL SOLUTIONS LLC | N/A |
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Apex Systems Pricing
Apex Systems ROI & Value For Money
3.5/5
Apex Systems has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Apex Systems Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Apex Systems ROI
Apex Systems's ROI score was rated highest by Female customers, and rated lowest by customers who have used Apex Systems's products/services for Less than 1 Year.
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Ranked Apex Systems ROI the Highest
Ranked Apex Systems ROI the Lowest
Apex Systems ROI Score by Gender
Female customers rated Apex Systems's ROI score 0.5 stars higher than Male customers.
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Male
3/5
Female
3.5/5
Apex Systems ROI Score by Ethnicity
Apex Systems's ROI score was rated 3.1 stars by Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.1 | Other | 3.1 |
Apex Systems ROI Score by Age
Apex Systems's ROI score was rated 3.1 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.1 | 36-40 | 3.1 |
Apex Systems ROI Score by Usage
Apex Systems's ROI score was rated the highest by customers who have used Apex Systems's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Apex Systems ROI Score by Industry
Apex Systems's ROI score was rated 2.3 stars by Tech industry customers.
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Apex Systems Pricing vs. Competitors
Compared to its competitors, Apex Systems's ROI score is rated right above Betts Recruiting, and is preceded by TEKsystems.
| COMPANY | Pricing Score | |
|---|---|---|
| Insight Global | 4.2/5 |
| Accenture (Global) | 3.8/5 |
| TEKsystems | 3.6/5 |
| Apex Systems | 3.5/5 |
| Betts Recruiting | 3.1/5 |
| Robert Half | 3.1/5 |
| Select Staffing | 2.5/5 |
| TEKMARK GLOBAL SOLUTIONS LLC | N/A |
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Apex Systems Customer Satisfaction (CSAT)
Apex Systems Customer Satisfaction (CSAT) Score
69 / 100
Apex Systems has an overall Customer Satisfaction score of 69 rated by its users and customers.
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Very Satisfied
52%
Satisfied
17%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Apex Systems Customer Satisfaction
Apex Systems's Customer Satisfaction score was rated highest by customers ages 36-40.
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Ranked Apex Systems Customer Satisfaction the Highest
Apex Systems Customer Satisfaction Score by Gender
Apex Systems's Customer Satisfaction score was rated 50 by Female customers on Comparably.
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50 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Apex Systems Customer Satisfaction Score by Ethnicity
CSAT according to Other
Apex Systems' Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Apex Systems Customer Satisfaction Score by Age
Apex Systems's Customer Satisfaction score was rated 67 points by customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 67% |
Apex Systems Customer Satisfaction Score by Usage
Apex Systems's Customer Satisfaction score was rated 33 points by customers who have used Apex Systems's products/services for Less than 1 Year.
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Apex Systems Customer Satisfaction Score by Industry
Apex Systems's Customer Satisfaction score was rated 50 points by Tech industry customers.
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}Apex Systems Customer Satisfaction vs. Competitors
Compared to its competitors, Apex Systems's Customer Satisfaction score is rated right above TEKsystems, and is preceded by Accenture (Global).
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Insight Global | 83% |
| Accenture (Global) | 77% |
| Apex Systems | 70% |
| TEKsystems | 62% |
| Robert Half | 53% |
| Betts Recruiting | 33% |
| Select Staffing | 0% |
| TEKMARK GLOBAL SOLUTIONS LLC | 0% |
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Apex Systems Customer Service
3.5/5
Apex Systems has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Apex Systems's Customer Service
Address
4400 Cox Road, Suite 100, Richmond, VA 23060
Website
http://www.apexsystems.com/
Phone Number
8042378330
Apex Systems's Social Links
Quick Insights into Apex Systems Customer Service
Apex Systems's Customer Service score was rated highest by Female customers, and rated lowest by customers who have used Apex Systems's products/services for Less than 1 Year.
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Ranked Apex Systems Customer Service the Highest
Ranked Apex Systems Customer Service the Lowest
Apex Systems Customer Service Score by Gender
Female customers rated Apex Systems's Customer Service score 0.5 stars higher than Male customers.
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Male
3/5
Female
3.5/5
Apex Systems Customer Service Score by Ethnicity
Apex Systems's Customer Service score was rated 3.1 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Apex Systems.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 3.1 | Other | 3.1 |
Apex Systems Customer Service Score by Age
Apex Systems's Customer Service score was rated 3.1 stars by customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 3.1 | 36-40 | 3.1 |
Apex Systems Customer Service Score by Usage
Apex Systems's Customer Service score was rated the highest by customers who have used Apex Systems's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Apex Systems Customer Service Score by Industry
Apex Systems's Customer Service score was rated 2.5 stars by Tech industry customers.
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Apex Systems Customer Service vs. Competitors
Compared to its competitors, Apex Systems's Customer Service score is rated right above TEKsystems, and is preceded by Betts Recruiting.
| COMPANY | Customer Service Score | |
|---|---|---|
| Insight Global | 4.2/5 |
| Accenture (Global) | 4/5 |
| Betts Recruiting | 4/5 |
| Apex Systems | 3.5/5 |
| TEKsystems | 3.5/5 |
| Robert Half | 3.2/5 |
| Select Staffing | 2.4/5 |
| TEKMARK GLOBAL SOLUTIONS LLC | N/A |
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Apex Systems as an Employer
4.5/5
Apex Systems has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Apex Systems scored a 8 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of Apex Systems would recommend the brand to a friend. ENPS measures how likely Apex Systems employees would recommend working at Apex Systems to a friend.
Net Promoter Score
8
NPS Score
| 46% | Promoters |
|---|---|
| 16% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
21
eNPS Score
| 51% | Promoters |
|---|---|
| 19% | Passive |
| 30% | Detractors |
