28
NPS
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Ranked
#150
Business and Consumer Services Brands
Brand Page
Accenture (Global)
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Accenture (Global) is ranked #150 in Business and Consumer Services Brands
Accenture (Global) is ranked #150 in Business and Consumer Services Brands
About Accenture (Global) Brand
Accenture (Global)’s brand is ranked #807 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Accenture (Global). When compared to other organizations within the Business and Consumer Services industry, Accenture (Global) is ranked #150.
Brand at a Glance
75%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
Accenture (Global) Ranking
- #807 in Global Best Brands
- #150 in Business and Consumer Services
Accenture (Global) NPS
Accenture (Global)'s Net Promoter Score (NPS) is a 28 with 56% Promoters, 16% Passives, and 28% Detractors. Net Promoter Score tracks whether Accenture (Global)'s customers would recommend using the product based on a scale of -100 to 100.
Accenture (Global) Overall NPS
| 56% | Promoters |
|---|---|
| 16% | Passives |
| 28% | Detractors |
Accenture (Global) NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 31 | Nov 2023 | 31 |
Dec 2023 29 | Dec 2023 | 29 |
Jan 2024 29 | Jan 2024 | 29 |
Mar 2024 27 | Mar 2024 | 27 |
May 2024 27 | May 2024 | 27 |
Jun 2024 25 | Jun 2024 | 25 |
Jul 2024 27 | Jul 2024 | 27 |
Sep 2024 27 | Sep 2024 | 27 |
Oct 2024 26 | Oct 2024 | 26 |
Apr 2025 26 | Apr 2025 | 26 |
May 2025 28 | May 2025 | 28 |
Jun 2025 27 | Jun 2025 | 27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Accenture (Global) NPS by Gender
Male customers rated Accenture (Global)'s NPS 45 points higher than Female customers.
Male
59
Accenture (Global)'s NPS was rated 59 by Male customers on Comparably.
70%
Promoters
19%
Passives
11%
Detractors
Female
14
Accenture (Global)'s NPS was rated 14 by Female customers on Comparably.
50%
Promoters
14%
Passives
36%
Detractors
Accenture (Global) NPS by Ethnicity
Accenture (Global)'s NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 37 | Caucasian | 37 |
African American/Black 37 | African American/Black | 37 |
Asian or Pacific Islander 46 | Asian or Pacific Islander | 46 |
Other 20 | Other | 20 |
Accenture (Global) NPS by Age
Accenture (Global)'s NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Accenture (Global) NPS by Usage
Accenture (Global)'s NPS was rated the highest by customers who have used Accenture (Global)'s products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 45 | Less than 1 Year | 45 |
1 to 2 Years 70 | 1 to 2 Years | 70 |
2 to 5 Years 13 | 2 to 5 Years | 13 |
5 to 10 Years 25 | 5 to 10 Years | 25 |
Over 10 Years 34 | Over 10 Years | 34 |
Accenture (Global) NPS vs Companies in Business and Consumer Services
In the Business and Consumer Services industry, Accenture (Global)'s NPS is rated right above Accenture, and is preceded by Bloomberg.
Accenture (Global) Customer Reviews
Out of the 6 Accenture (Global) customer reviews 5 were positive and 1 was constructive. Accenture (Global) customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Accenture (Global) Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Accenture (Global) users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Accenture (Global) Customer Loyalty Score by Gender
Male customers rated Accenture (Global)'s Customer Loyalty score 15% higher than Female customers.
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Male
83%
Yes
Female
68%
Yes
Accenture (Global) Customer Loyalty Score by Ethnicity
Accenture (Global)'s Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Accenture (Global).
84
out of 100
Caucasian
66
out of 100
African American/Black
84
out of 100
Asian or Pacific Islander
46
out of 100
Other
Accenture (Global) Customer Loyalty Score by Age
Accenture (Global)'s Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 55% | 18-25 | 55% |
26-30 87% | 26-30 | 87% |
31-35 80% | 31-35 | 80% |
36-40 78% | 36-40 | 78% |
Accenture (Global) Customer Loyalty Score by Usage
Accenture (Global)'s Customer Loyalty score was rated the highest by customers who have used Accenture (Global)'s products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Accenture (Global) Customer Loyalty Score by Industry
Accenture (Global)'s Customer Loyalty score was rated the highest by Consulting industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Customer Loyalty for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Accenture (Global)'s Customer Loyalty score is rated right above FedEx, and is preceded by Bloomberg.
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Accenture (Global) Product Quality
3.9/5
Accenture (Global) has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Accenture (Global) Product Information
Accenture (Global)’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Accenture (Global)'s product the highest. Reviewers from the Architecture and Planning industry rated Accenture (Global) the lowest at 3.
- Website
- http://www.accenture.com
- Company Size
- 10,000+ Employees
Quick Insights into Accenture (Global) Product Quality
Accenture (Global)'s Product Quality score was rated highest by customers who have used Accenture (Global)'s products/services for 5 to 10 Years, and rated lowest by customers from the Architecture and Planning industry.
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Ranked Accenture (Global) Product Quality the Highest
Ranked Accenture (Global) Product Quality the Lowest
Accenture (Global) Product Quality Score by Gender
Female customers rated Accenture (Global)'s Product Quality score 0.2 stars higher than Male customers.
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Male
4.1/5
Female
4.3/5
Accenture (Global) Product Quality Score by Ethnicity
Accenture (Global)'s Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Accenture (Global).
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 3.9 | Other | 3.9 |
Accenture (Global) Product Quality Score by Age
Accenture (Global)'s Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 4.5 | 26-30 | 4.5 |
31-35 3.8 | 31-35 | 3.8 |
36-40 4.2 | 36-40 | 4.2 |
Accenture (Global) Product Quality Score by Usage
Accenture (Global)'s Product Quality score was rated the highest by customers who have used Accenture (Global)'s products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Accenture (Global) Product Quality Score by Industry
Accenture (Global)'s Product Quality score was rated the highest by Accounting industry customers, and the lowest by Architecture and Planning industry customers.
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Product Quality for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Accenture (Global)'s Product Quality score is rated right above Accenture, and is preceded by Bloomberg.
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Accenture (Global) Pricing
Accenture (Global) ROI & Value For Money
3.8/5
Accenture (Global) has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Accenture (Global) Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Accenture (Global).
Quick Insights into Accenture (Global) ROI
Accenture (Global)'s ROI score was rated highest by customers who have used Accenture (Global)'s products/services for 5 to 10 Years, and rated lowest by customers from the Arts and Entertainment industry.
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Ranked Accenture (Global) ROI the Highest
Ranked Accenture (Global) ROI the Lowest
Accenture (Global) ROI Score by Gender
Male customers rated Accenture (Global)'s ROI score 0.5 stars higher than Female customers.
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Male
4.2/5
Female
3.7/5
Accenture (Global) ROI Score by Ethnicity
Accenture (Global)'s ROI score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Accenture (Global).
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
African American/Black 3.2 | African American/Black | 3.2 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 4.3 | Other | 4.3 |
Accenture (Global) ROI Score by Age
Accenture (Global)'s ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 4.5 | 26-30 | 4.5 |
31-35 3.9 | 31-35 | 3.9 |
36-40 4.2 | 36-40 | 4.2 |
Accenture (Global) ROI Score by Usage
Accenture (Global)'s ROI score was rated the highest by customers who have used Accenture (Global)'s products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Accenture (Global) ROI Score by Industry
Accenture (Global)'s ROI score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.
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ROI for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Accenture (Global)'s ROI score is rated right above Accenture, and is preceded by Bloomberg.
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Accenture (Global) Customer Satisfaction (CSAT)
Accenture (Global) Customer Satisfaction (CSAT) Score
77 / 100
Accenture (Global) has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
41%
Satisfied
36%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
7%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Accenture (Global) Customer Satisfaction
Accenture (Global)'s Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers from the Arts and Entertainment industry.
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Ranked Accenture (Global) Customer Satisfaction the Highest
Ranked Accenture (Global) Customer Satisfaction the Lowest
Accenture (Global) Customer Satisfaction Score by Gender
Female customers rated Accenture (Global)'s Customer Satisfaction score 6 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Accenture (Global).
84 / 100
MaleVery Satisfied | 52% | |
|---|---|---|
Satisfied | 32% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 4% | |
Very Dissatisfied | 0% |
90 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Accenture (Global) Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Accenture (Global) Customer Satisfaction (CSAT) score was rated 90% according to Caucasian users and customers.
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90 / 100
Very Satisfied
50%
Satisfied
40%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Accenture (Global) Customer Satisfaction (CSAT) score was rated 88% according to African American/Black users and customers.
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88 / 100
Very Satisfied
50%
Satisfied
38%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Accenture (Global) Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.
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80 / 100
Very Satisfied
50%
Satisfied
30%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Accenture (Global) Customer Satisfaction (CSAT) score was rated 80% according to Other users and customers.
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80 / 100
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
Accenture (Global) Customer Satisfaction Score by Age
Accenture (Global)'s Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 87% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 89% | |||||||||||||||
| 36-40 | 67% |
Accenture (Global) Customer Satisfaction Score by Usage
Accenture (Global)'s Customer Satisfaction score was rated the highest by customers who have used Accenture (Global)'s products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Accenture (Global) Customer Satisfaction Score by Industry
Accenture (Global)'s Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Customer Satisfaction for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Accenture (Global)'s Customer Satisfaction score is rated right above Bloomberg, and is preceded by Visa.
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Accenture (Global) Customer Service
4/5
Accenture (Global) has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Accenture (Global)'s Customer Service
Address
1 Grand Canal Square Dublin, D01 Ireland
Website
http://www.accenture.com
Quick Insights into Accenture (Global) Customer Service
Accenture (Global)'s Customer Service score was rated highest by customers from the Consulting industry, and rated lowest by customers from the Arts and Entertainment industry.
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Ranked Accenture (Global) Customer Service the Highest
Ranked Accenture (Global) Customer Service the Lowest
Accenture (Global) Customer Service Score by Gender
Male customers rated Accenture (Global)'s Customer Service score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Accenture (Global).
Male
4.4/5
Female
3.9/5
Accenture (Global) Customer Service Score by Ethnicity
Accenture (Global)'s Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Accenture (Global).
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Other 4 | Other | 4 |
Accenture (Global) Customer Service Score by Age
Accenture (Global)'s Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Accenture (Global).
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 4.5 | 26-30 | 4.5 |
31-35 4 | 31-35 | 4 |
36-40 4.1 | 36-40 | 4.1 |
Accenture (Global) Customer Service Score by Usage
Accenture (Global)'s Customer Service score was rated the highest by customers who have used Accenture (Global)'s products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Accenture (Global) Customer Service Score by Industry
Accenture (Global)'s Customer Service score was rated the highest by Consulting industry customers, and the lowest by Arts and Entertainment industry customers.
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Customer Service for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Accenture (Global)'s Customer Service score is rated right above Visa.
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Accenture (Global) as an Employer
4.5/5
Accenture (Global) has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Accenture (Global) scored a 28 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of Accenture (Global) would recommend the brand to a friend. ENPS measures how likely Accenture (Global) employees would recommend working at Accenture (Global) to a friend.
Net Promoter Score
28
NPS Score
| 56% | Promoters |
|---|---|
| 16% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
31
eNPS Score
| 54% | Promoters |
|---|---|
| 23% | Passive |
| 23% | Detractors |
Global Ranking Snapshot
Accenture (Global) is ranked #807 in the Global Top 100 Brands. It ranks just behind ThoughtWorks and just ahead of Tillamook.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
805 |  | OwnBackup |  | Sam Gutmann | Tech |
806 |  | ThoughtWorks |  | Guo Xiao | Tech |
807 | | Accenture (Global) | | Julie Sweet | Business and Consumer Services |
808 |  | Tillamook |  | Patrick Criteser | Food and Beverages |
809 |  | Better |  | Vishal Garg | Banking and Financial Services |
810 |  | NUCOR CORPORATION |  | Leon Topalian | Energy and Manufacturing |
811 |  | Brad's Deals |  | Bradley Wilson | Retail |
Business and Consumer Services Ranking Snapshot
Accenture (Global) is ranked #150 in the Business and Consumer Services Industry. It ranks just behind ThoughtWorks and just ahead of Juniper Networks.
| RANK | COMPANY | Location | |
|---|---|---|---|
148 |  | MercadoLibre | Burns, KS |
149 | | ThoughtWorks | Chicago, IL |
150 | | Accenture (Global) | |
151 |  | Juniper Networks | Sunnyvale, CA |
152 |  | IDEO | Palo Alto, CA |
153 |  | Elastic | San Francisco, CA |
154 |  | Golden Hippo | Woodland Hills, CA |
