50
NPS
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Ranked
#153
Business and Consumer Services Brands
Brand Page
Elastic
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Elastic is ranked #153 in Business and Consumer Services Brands
Elastic is ranked #153 in Business and Consumer Services Brands
About Elastic's Brand
At Elastic, we see endless possibility in a world of endless data. And we use the power of search to help people and organizations turn that possibility into results. As the leading platform for search-powered solutions, we help everyone — organizations, their employees, and their customers — accelerate the results that matter. With solutions in Enterprise Search, Observability, and Security, we help people find what they need faster, keep mission-critical applications running smoothly, and protect against cyber threats. Wherever and however our customers put Elastic to work, we help them search, solve, and succeed — at scale and on a single platform. That’s the power of Elastic. Elastic’s brand is ranked #843 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Elastic. When compared to other organizations within the Business and Consumer Services industry, Elastic is ranked #153. Among its major competitors, Elastic is ranked in 1st place for NPS while Amazon is 2nd, and Splunk is 3rd.Their current market cap is $9.98B
Brand at a Glance
78%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4/5
Customer Service
Elastic Ranking
- #843 in Global Best Brands
- #153 in Business and Consumer Services
- #1 / 4 of its competitors
Elastic NPS
Elastic's Net Promoter Score (NPS) is a 50 with 66% Promoters, 18% Passives, and 16% Detractors. Net Promoter Score tracks whether Elastic's customers would recommend using the product based on a scale of -100 to 100.
Elastic Overall NPS
| 66% | Promoters |
|---|---|
| 18% | Passives |
| 16% | Detractors |
Elastic NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 56 | Feb 2022 | 56 |
Mar 2022 57 | Mar 2022 | 57 |
Apr 2022 58 | Apr 2022 | 58 |
May 2022 55 | May 2022 | 55 |
Jun 2022 50 | Jun 2022 | 50 |
Jul 2022 51 | Jul 2022 | 51 |
Aug 2022 48 | Aug 2022 | 48 |
Nov 2022 49 | Nov 2022 | 49 |
Mar 2023 49 | Mar 2023 | 49 |
Jul 2023 50 | Jul 2023 | 50 |
Nov 2023 50 | Nov 2023 | 50 |
Jul 2024 50 | Jul 2024 | 50 |
How Other Brands Compare
Elastic is ranked first for NPS among its competitors. Amazon and Google come in second and third, with Microsoft coming in at #4. Among those competitors, it is the lowest valued company behind Microsoft.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Elastic NPS by Gender
Female customers rated Elastic's NPS 40 points higher than Male customers.
Male
40
Elastic's NPS was rated 40 by Male customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Female
80
Elastic's NPS was rated 80 by Female customers on Comparably.
80%
Promoters
20%
Passives
0%
Detractors
Elastic NPS by Ethnicity
Elastic's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 57 | Caucasian | 57 |
Other 34 | Other | 34 |
Elastic NPS by Age
Elastic's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Elastic NPS by Usage
Elastic's NPS was rated the highest by customers who have used Elastic's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 72 | Less than 1 Year | 72 |
1 to 2 Years 59 | 1 to 2 Years | 59 |
2 to 5 Years 37 | 2 to 5 Years | 37 |
5 to 10 Years 60 | 5 to 10 Years | 60 |
Elastic Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Elastic users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Elastic Customer Loyalty Score by Gender
Elastic's Customer Loyalty score was rated 82 by both Female and Male customers on Comparably.
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Male
82%
Yes
Female
82%
Yes
Elastic Customer Loyalty Score by Ethnicity
Elastic's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Elastic.
87
out of 100
Caucasian
100
out of 100
Other
Elastic Customer Loyalty Score by Age
Elastic's Customer Loyalty score was rated 85% by customers ages 31-35 and customers ages 41-45 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 85% | 31-35 | 85% |
41-45 85% | 41-45 | 85% |
Elastic Customer Loyalty Score by Usage
Elastic's Customer Loyalty score was rated the highest by customers who have used Elastic's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Elastic Customer Loyalty Score by Industry
Elastic's Customer Loyalty score was rated 72% by Tech industry customers.
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Elastic Customer Loyalty vs. Competitors
Compared to its competitors, Elastic's Customer Loyalty score is rated right above New Relic, and is preceded by MongoDB, Inc..
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Customer Loyalty for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Elastic's Customer Loyalty score is rated right above Bloomberg, and is preceded by Verizon.
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Elastic Product Quality
4.1/5
Elastic has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Elastic Product Information
Elastic serves markets in the United States. Elastic supports Web devices and offers products for small, medium, and large sized businesses.
Elastic’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Elastic's product the highest. Reviewers from the Tech industry rated Elastic the lowest at 4.3.
- Website
- https://www.elastic.co/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AI, Big Data and Analytics
Big Data
Languages Supported
English
Product Type
Website Monitoring Software
Application Monitoring & Performance Software
Log Management Software
Big Data Software
Data Visualization Software
SIEM Software
Enterprise Search Software
Quick Insights into Elastic Product Quality
Elastic's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers ages 41-45.
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Ranked Elastic Product Quality the Highest
Ranked Elastic Product Quality the Lowest
Elastic Product Quality Score by Gender
Female customers rated Elastic's Product Quality score 0.5 stars higher than Male customers.
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Male
4.3/5
Female
4.8/5
Elastic Product Quality Score by Ethnicity
Elastic's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Other 4.6 | Other | 4.6 |
Elastic Product Quality Score by Age
Elastic's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.6 | 31-35 | 4.6 |
41-45 4.1 | 41-45 | 4.1 |
Elastic Product Quality Score by Usage
Elastic's Product Quality score was rated the highest by customers who have used Elastic's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Elastic Product Quality Score by Industry
Elastic's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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Elastic Product Quality vs. Competitors
Compared to its competitors, Elastic's Product Quality score is rated right above New Relic, and is preceded by Datadog.
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Product Quality for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Elastic's Product Quality score is rated right above Visa.
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Elastic Pricing
Elastic ROI & Value For Money
4.1/5
Elastic has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Elastic Pricing Plans
Elastic has a pricing structure that accommodates small, medium, and large businesses. Starting from $16/month, Elastic uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Tech industry think that they had the lowest ROI from Elastic.
Who Uses Elastic?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Elastic ROI
Elastic's ROI score was rated highest by Female customers, and rated lowest by customers ages 41-45.
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Ranked Elastic ROI the Highest
Ranked Elastic ROI the Lowest
Elastic ROI Score by Gender
Female customers rated Elastic's ROI score 0.6 stars higher than Male customers.
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Male
3.9/5
Female
4.5/5
Elastic ROI Score by Ethnicity
Elastic's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Elastic.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Other 4.5 | Other | 4.5 |
Elastic ROI Score by Age
Elastic's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Elastic.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.3 | 31-35 | 4.3 |
41-45 3.3 | 41-45 | 3.3 |
Elastic ROI Score by Usage
Elastic's ROI score was rated the highest by customers who have used Elastic's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Elastic ROI Score by Industry
Elastic's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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Elastic Pricing vs. Competitors
Compared to its competitors, Elastic's ROI score is rated right above Amazon, and is preceded by Snowflake.
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ROI for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Elastic's ROI score is rated right above Visa.
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Elastic Customer Satisfaction (CSAT)
Elastic Customer Satisfaction (CSAT) Score
74 / 100
Elastic has an overall Customer Satisfaction score of 74 rated by its users and customers.
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Very Satisfied
37%
Satisfied
37%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Elastic Customer Satisfaction
Elastic's Customer Satisfaction score was rated highest by customers who have used Elastic's products/services for 5 to 10 Years, and rated lowest by customers who have used Elastic's products/services for 1 to 2 Years.
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Ranked Elastic Customer Satisfaction the Highest
Ranked Elastic Customer Satisfaction the Lowest
Elastic Customer Satisfaction Score by Gender
Elastic's Customer Satisfaction score was rated 82 by Male customers on Comparably.
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82 / 100
MaleVery Satisfied | 46% | |
|---|---|---|
Satisfied | 36% | |
Neither Satisfied nor Dissatisfied | 18% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Elastic Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Elastic's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
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100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Elastic Customer Satisfaction Score by Age
Elastic's Customer Satisfaction score was rated 80 points by customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 80% |
Elastic Customer Satisfaction Score by Usage
Elastic's Customer Satisfaction score was rated the highest by customers who have used Elastic's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Elastic Customer Satisfaction Score by Industry
Elastic's Customer Satisfaction score was rated 72 points by Tech industry customers.
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"title": "Elastic Customer Satisfaction Score by Industry",
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"label": "Tech",
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}Elastic Customer Satisfaction vs. Competitors
Compared to its competitors, Elastic's Customer Satisfaction score is rated right above Datadog, and is preceded by MongoDB, Inc..
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Customer Satisfaction for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Elastic's Customer Satisfaction score is rated right above FedEx, and is preceded by Accenture.
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Elastic Customer Service
4/5
Elastic has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Elastic's Customer Service
Address
88 Kearny St 19th floor, San Francisco, CA 94108
Website
https://www.elastic.co/
Elastic's Social Links
Quick Insights into Elastic Customer Service
Elastic's Customer Service score was rated highest by customers who have used Elastic's products/services for 2 to 5 Years, and rated lowest by customers ages 41-45.
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Ranked Elastic Customer Service the Highest
Ranked Elastic Customer Service the Lowest
Elastic Customer Service Score by Gender
Female customers rated Elastic's Customer Service score 0.5 stars higher than Male customers.
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Male
4.3/5
Female
4.8/5
Elastic Customer Service Score by Ethnicity
Elastic's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Elastic.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Other 4.5 | Other | 4.5 |
Elastic Customer Service Score by Age
Elastic's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.5 | 31-35 | 4.5 |
41-45 3.5 | 41-45 | 3.5 |
Elastic Customer Service Score by Usage
Elastic's Customer Service score was rated the highest by customers who have used Elastic's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Elastic Customer Service Score by Industry
Elastic's Customer Service score was rated 4.2 stars by Tech industry customers.
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Elastic Customer Service vs. Competitors
Compared to its competitors, Elastic's Customer Service score is rated right above Google, and is preceded by Datadog.
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Customer Service for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Elastic's Customer Service score is rated right above Visa.
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Elastic as an Employer
4.8/5
Elastic has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Elastic scored a 50 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of Elastic would recommend the brand to a friend. ENPS measures how likely Elastic employees would recommend working at Elastic to a friend.
Net Promoter Score
50
NPS Score
| 66% | Promoters |
|---|---|
| 18% | Passive |
| 16% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 81% | Promoters |
|---|---|
| 13% | Passive |
| 6% | Detractors |
Global Ranking Snapshot
Elastic is ranked #843 in the Global Top 100 Brands. It ranks just behind Warner Bros. Discovery and just ahead of International Paper.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
841 |  | Curology |  | David Lortscher | Health and Wellness |
842 |  | Warner Bros. Discovery |  | David Zaslav | Media and Entertainment |
843 | | Elastic | | Ashutosh Kulkarni | Business and Consumer Services |
844 |  | International Paper |  | Mark Sutton | Energy and Manufacturing |
845 |  | Doctor on Demand |  | Hill Ferguson | Health and Wellness |
846 |  | Faurecia |  | Patrick Koller | Automotive and Transportation |
847 |  | Entergy |  | Leo Denault | Energy and Manufacturing |
Business and Consumer Services Ranking Snapshot
Elastic is ranked #153 in the Business and Consumer Services Industry. It ranks just behind IDEO and just ahead of Golden Hippo.
| RANK | COMPANY | Location | |
|---|---|---|---|
151 |  | Juniper Networks | Sunnyvale, CA |
152 |  | IDEO | Palo Alto, CA |
153 | | Elastic | San Francisco, CA |
154 |  | Golden Hippo | Woodland Hills, CA |
155 |  | TaskUs | New Braunfels, TX |
156 |  | FHI 360 | Durham, NC |
157 |  | Whiting-Turner | Baltimore, MD |
