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Juniper Networks is

Ranked

#151

Business and Consumer Services Brands

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Juniper Networks

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Juniper Networks

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Juniper Networks is ranked #151 in Business and Consumer Services Brands

About Juniper Networks' Brand

Juniper Networks is a news network that designs, develops, and sells products and services, along with network infrastructure. Juniper Networks’s brand is ranked #816 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Juniper Networks. When compared to other organizations within the Business and Consumer Services industry, Juniper Networks is ranked #151. Among its major competitors, Juniper Networks is ranked in 5th place for NPS while Extreme Networks is 1st, and EXFO is 2nd.Their current market cap is $8.38B

Brand at a Glance

86%

Customer Loyalty

4.2/5

Product Quality

4.2/5

Pricing

4.2/5

Customer Service

Juniper Networks CMO

Michael Marcellin

Mr. Michael Marcellin, also known as Mike, serves as Chief Marketing Officer and Senior Vice President of Juniper Networks, Inc. Mr. Marcellin is responsibility for business strategy and marketing of Juniper's industry-leading portfolio of high performance routing, switching and data center fabric products, as well as the company's leading Junos operating system and best-in-industry silicon portfolio. Mr. Marcellin team is responsible for business strategy and product marketing, go-to-market planning, sales and customer education and information experience, as well as competitive analysis worldwide. He served as Senior Vice President of Strategy & Marketing at Juniper Networks, Inc. Mr. Marcellin served as Vice President of global product marketing at MTN Business Solutions (Pty) Limited (formerly, Verizon Business SA). Mr. Marcellinis also a Board Member of US Ignite, an NSF-Defined Networks that have the potential to transform areas of national priority such as advanced manufacturing, clean energy, education and workforce technologies, emergency preparedness and public safety, health information technologies and transportation. Previously, Mr. Marcellin served as Vice President of Global Managed Solutions for Verizon, responsible for product development and marketing of its portfolio of managed IP networking, hosting, security and IT solutions for businesses around the world. Prior to that, Mr. Marcellin served as Vice President of Global Product Marketing for Verizon Business. Under his direction, Marcellin's team received numerous industry awards and recognition, including the 2008 Frost & Sullivan North American Product Line Strategy awards for hosted IP telephony and VoIP access and the Metro Ethernet Forum 2008 Ethernet Service Provider of the Year awards for North America and Europe. Mr. Marcellin earlier roles include serving as executive director of Verizon Business' IP and Ethernet portfolio as well as leading the company's eCRM marketing division. Mr. Marcellin began his career with MCI in 1994 and served in a variety of roles, developing marketing programs such as On-net and networkMCI One. He also managed internal Web-based field sales tools that enabled sales personnel to create proposals, contracts and manage the sales process more effectively. He is a Rodman Scholar at the University of Virginia, Marcellin received a Bachelor of Science degree with Distinction in Systems Engineering.

Juniper Networks Ranking

^#151 in Business and Consumer Services
^#2 / 4 of its competitors

Juniper Networks NPS

Juniper Networks's Net Promoter Score (NPS) is a 34 with 59% Promoters, 16% Passives, and 25% Detractors. Net Promoter Score tracks whether Juniper Networks's customers would recommend using the product based on a scale of -100 to 100.

Juniper Networks Overall NPS

NPS

59%	Promoters
16%	Passives
25%	Detractors

Juniper Networks NPS Trend

-100

-50

100

Summary	Date	Score
Oct 2023 33	Oct 2023	33
Nov 2023 35	Nov 2023	35
Dec 2023 34	Dec 2023	34
Jan 2024 35	Jan 2024	35
Feb 2024 33	Feb 2024	33
Mar 2024 33	Mar 2024	33
Sep 2024 33	Sep 2024	33
Jan 2025 32	Jan 2025	32
Jun 2025 32	Jun 2025	32
Jul 2025 33	Jul 2025	33
Sep 2025 33	Sep 2025	33
Oct 2025 33	Oct 2025	33

How Other Brands Compare

Juniper Networks is ranked second for NPS among its competitors. Ericsson and Palo Alto Networks come in first and third, with IBM coming in at #4. Among those competitors, it is the lowest valued company behind IBM.

	Juniper Networks	IBM	Ericsson	Palo Alto Networks
Global Ranking	#816	#106	#272	#446
NPS	34	26	34	32
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$8.38B	$119.05B	$40.52B	$31.32B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Juniper Networks NPS by Gender

Male customers rated Juniper Networks's NPS 82 points higher than Female customers.

Male

Juniper Networks's NPS was rated 82 by Male customers on Comparably.

88%

Promoters

Passives

Detractors

Female

Juniper Networks's NPS was rated by Female customers on Comparably.

50%

Promoters

Passives

50%

Detractors

Juniper Networks NPS by Ethnicity

Juniper Networks's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 66	Caucasian	66
Asian or Pacific Islander 28	Asian or Pacific Islander	28
Other 100	Other	100

Juniper Networks NPS by Age

Juniper Networks's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

100

Summary

Age

Promoters

Passives

Detractors

18-25

67%

33%

26-30

100%

31-35

50%

36-40

75%

25%

46-50

100%

51-55

100%

Juniper Networks NPS by Usage

Juniper Networks's NPS was rated the highest by customers who have used Juniper Networks's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 50	Less than 1 Year	50
1 to 2 Years 20	1 to 2 Years	20
2 to 5 Years 75	2 to 5 Years	75
5 to 10 Years 100	5 to 10 Years	100
Over 10 Years 100	Over 10 Years	100

Juniper Networks NPS vs. Competitors

Compared to its competitors, Juniper Networks's NPS is rated right above Palo Alto Networks, and is preceded by Ericsson.

COMPANY		NPS Score
	Extreme Networks	72
	EXFO	50
	Huawei	37
	Ericsson	34
	Juniper Networks	34
	Palo Alto Networks	32
	CIENA CORPORATION	31
	IBM	26
	Avaya	-11
	Alcatel-Lucent	-30
	Comtech Telecommunications Corp.	-83

Juniper Networks NPS vs Companies in Business and Consumer Services

In the Business and Consumer Services industry, Juniper Networks's NPS is rated right above Visa.

COMPANY		NPS Score
	Juniper Networks	34
	Visa	32
	Bloomberg	31
	Accenture	20
	FedEx	19
	USAA	7
	Verizon	1
	T-Mobile	-4
	Allstate	-31

Juniper Networks Customer Reviews

Out of the 3 Juniper Networks customer reviews 3 were positive and 0 were constructive. Juniper Networks customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Juniper Networks Customer Loyalty

86%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

86% of Juniper Networks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

86%

14%

Juniper Networks Customer Loyalty Score by Gender

Male customers rated Juniper Networks's Customer Loyalty score 11% higher than Female customers.

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Male

89%

Yes

Female

78%

Yes

Juniper Networks Customer Loyalty Score by Ethnicity

Juniper Networks's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

% who answered "Yes"

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out of 100

Caucasian

100

out of 100

Asian or Pacific Islander

out of 100

Other

Juniper Networks Customer Loyalty Score by Age

Juniper Networks's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Juniper Networks.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 100%	18-25	100%
26-30 100%	26-30	100%
31-35 55%	31-35	55%
36-40 78%	36-40	78%
46-50 100%	46-50	100%
51-55 100%	51-55	100%

Juniper Networks Customer Loyalty Score by Usage

Juniper Networks's Customer Loyalty score was rated the highest by customers who have used Juniper Networks's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	100%
1 to 2 Years	46%
2 to 5 Years	78%
5 to 10 Years	100%
Over 10 Years	100%

Juniper Networks Customer Loyalty Score by Industry

Juniper Networks's Customer Loyalty score was rated 91% by Tech industry customers.

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Tech	91%

Juniper Networks Customer Loyalty vs. Competitors

Compared to its competitors, Juniper Networks's Customer Loyalty score is rated right above CIENA CORPORATION, and is preceded by Extreme Networks.

COMPANY		Customer Loyalty Score
	EXFO	100%
	Extreme Networks	87%
	Juniper Networks	86%
	CIENA CORPORATION	85%
	Palo Alto Networks	82%
	Huawei	81%
	Ericsson	79%
	IBM	79%
	Avaya	67%
	Alcatel-Lucent	66%
	Comtech Telecommunications Corp.	39%

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Customer Loyalty for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Juniper Networks's Customer Loyalty score is rated right above Visa, and is preceded by USAA.

COMPANY		Customer Loyalty Score
	USAA	87%
	Juniper Networks	86%
	Visa	84%
	T-Mobile	82%
	Verizon	80%
	Bloomberg	77%
	FedEx	74%
	Allstate	74%
	Accenture	71%

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Juniper Networks Product Quality

4.2/5

Juniper Networks has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.

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Juniper Networks Product Information

Juniper Networks’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Juniper Networks's product the highest.

Website: http://www.juniper.net

Company Size: 5,001-10,000 Employees

Industry

Tech

Business Services

Enterprise

Hardware and Devices

Media

Quick Insights into Juniper Networks Product Quality

Juniper Networks's Product Quality score was rated highest by customers ages 51-55, and rated lowest by customers ages 18-25.

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Ranked Juniper Networks Product Quality the Highest

51-55	5
Over 10 Years	5
Other	4.8

Ranked Juniper Networks Product Quality the Lowest

Asian or Pacific Islander	4
Female	3.9
18-25	3.5

Juniper Networks Product Quality Score by Gender

Male customers rated Juniper Networks's Product Quality score 0.6 stars higher than Female customers.

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Male

4.5/5

Female

3.9/5

Juniper Networks Product Quality Score by Ethnicity

Juniper Networks's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 4.2	Caucasian	4.2
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Other 4.8	Other	4.8

Juniper Networks Product Quality Score by Age

Juniper Networks's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.

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Summary	Age	Score
18-25 3.5	18-25	3.5
26-30 4.6	26-30	4.6
31-35 3.9	31-35	3.9
36-40 4.5	36-40	4.5
46-50 4.6	46-50	4.6
51-55 5	51-55	5

Juniper Networks Product Quality Score by Usage

Juniper Networks's Product Quality score was rated the highest by customers who have used Juniper Networks's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	4.5
1 to 2 Years	4.1
2 to 5 Years	4.7
5 to 10 Years	4.1
Over 10 Years	5

Juniper Networks Product Quality Score by Industry

Juniper Networks's Product Quality score was rated 4.6 stars by Tech industry customers.

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Tech	4.6

Juniper Networks Product Quality vs. Competitors

Compared to its competitors, Juniper Networks's Product Quality score is rated right above CIENA CORPORATION, and is preceded by Huawei.

COMPANY		Product Quality Score
	Extreme Networks	4.3/5
	Huawei	4.2/5
	Juniper Networks	4.2/5
	CIENA CORPORATION	4.1/5
	Ericsson	4.1/5
	Palo Alto Networks	3.9/5
	IBM	3.8/5
	Avaya	3.1/5
	Alcatel-Lucent	3.1/5
	EXFO	2.5/5
	Comtech Telecommunications Corp.	2.2/5

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Product Quality for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Juniper Networks's Product Quality score is rated right above Visa.

COMPANY		Product Quality Score
	Juniper Networks	4.2/5
	Visa	4.1/5
	Bloomberg	4/5
	Accenture	3.7/5
	FedEx	3.6/5
	USAA	3.3/5
	Verizon	3.3/5
	T-Mobile	3.1/5
	Allstate	2.3/5

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Juniper Networks Pricing

Juniper Networks ROI & Value For Money

4.2/5

Juniper Networks has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.

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Juniper Networks Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Juniper Networks ROI

Juniper Networks's ROI score was rated highest by customers ages 51-55, and rated lowest by Asian or Pacific Islander customers.

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Ranked Juniper Networks ROI the Highest

51-55	5
Over 10 Years	4.9
Other	4.8

Ranked Juniper Networks ROI the Lowest

Less than 1 Year	4.1
Female	4
Asian or Pacific Islander	3.9

Juniper Networks ROI Score by Gender

Male customers rated Juniper Networks's ROI score 0.6 stars higher than Female customers.

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Male

4.6/5

Female

4/5

Juniper Networks ROI Score by Ethnicity

Juniper Networks's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 4.7	Caucasian	4.7
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9
Other 4.8	Other	4.8

Juniper Networks ROI Score by Age

Juniper Networks's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 31-35.

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Summary	Age	Score
18-25 4.1	18-25	4.1
26-30 4.8	26-30	4.8
31-35 4.1	31-35	4.1
36-40 4.5	36-40	4.5
46-50 4.5	46-50	4.5
51-55 5	51-55	5

Juniper Networks ROI Score by Usage

Juniper Networks's ROI score was rated the highest by customers who have used Juniper Networks's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	4.1
1 to 2 Years	4.4
2 to 5 Years	4.5
5 to 10 Years	4.7
Over 10 Years	4.9

Juniper Networks ROI Score by Industry

Juniper Networks's ROI score was rated 4.5 stars by Tech industry customers.

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Tech	4.5

Juniper Networks Pricing vs. Competitors

Compared to its competitors, Juniper Networks's ROI score is rated right above Huawei, and is preceded by Extreme Networks.

COMPANY		Pricing Score
	EXFO	5/5
	Extreme Networks	4.2/5
	Juniper Networks	4.2/5
	Huawei	4/5
	Ericsson	4/5
	Palo Alto Networks	3.8/5
	IBM	3.8/5
	CIENA CORPORATION	3.8/5
	Avaya	3.3/5
	Alcatel-Lucent	2.9/5
	Comtech Telecommunications Corp.	2.2/5

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ROI for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Juniper Networks's ROI score is rated right above Visa.

COMPANY		Pricing Score
	Juniper Networks	4.2/5
	Visa	3.9/5
	Bloomberg	3.9/5
	Accenture	3.6/5
	FedEx	3.4/5
	USAA	3.2/5
	Verizon	3.1/5
	T-Mobile	3/5
	Allstate	2.3/5

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Juniper Networks Customer Satisfaction (CSAT)

Juniper Networks Customer Satisfaction (CSAT) Score

78 / 100

Juniper Networks has an overall Customer Satisfaction score of 78 rated by its users and customers.

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Very Satisfied	42%
Satisfied	36%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	2%
Very Dissatisfied	7%

Very Satisfied

42%

Satisfied

36%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Juniper Networks Customer Satisfaction

Juniper Networks's Customer Satisfaction score was rated highest by customers who have used Juniper Networks's products/services for 2 to 5 Years, and rated lowest by Female customers.

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Ranked Juniper Networks Customer Satisfaction the Highest

2 to 5 Years	100%
36-40	100%
Other	100%

Ranked Juniper Networks Customer Satisfaction the Lowest

Less than 1 Year	67%
31-35	50%
Female	33%

Juniper Networks Customer Satisfaction Score by Gender

Male customers rated Juniper Networks's Customer Satisfaction score 60 points higher than Female customers.

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93 / 100

Male

	Very Satisfied	60%
	Satisfied	33%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	7%

33 / 100

Female

	Very Satisfied	33%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	67%
	Dissatisfied	0%
	Very Dissatisfied	0%

Juniper Networks Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Juniper Networks' Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.

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80 / 100

Very Satisfied	60%
Satisfied	20%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

60%

Satisfied

20%

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Juniper Networks' Customer Satisfaction (CSAT) score was rated 72% according to Asian or Pacific Islander users and customers.

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72 / 100

Very Satisfied	43%
Satisfied	29%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	0%
Very Dissatisfied	14%

Very Satisfied

43%

Satisfied

29%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

Very Dissatisfied

14%

CSAT according to Other

Juniper Networks' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.

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100 / 100

Very Satisfied	67%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Juniper Networks Customer Satisfaction Score by Age

Juniper Networks's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.

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100

Breakdown

Age

Score

18-25

67%

31-35

50%

36-40

100%

46-50

100%

Juniper Networks Customer Satisfaction Score by Usage

Juniper Networks's Customer Satisfaction score was rated the highest by customers who have used Juniper Networks's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	67
1 to 2 Years	80
2 to 5 Years	100
5 to 10 Years	80
Over 10 Years	100

Juniper Networks Customer Satisfaction Score by Industry

Juniper Networks's Customer Satisfaction score was rated 89 points by Tech industry customers.

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			"label": "Tech",
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Tech	89

Juniper Networks Customer Satisfaction vs. Competitors

Compared to its competitors, Juniper Networks's Customer Satisfaction score is rated right above IBM, and is preceded by CIENA CORPORATION.

COMPANY		Customer Satisfaction (CSAT) Score
	Extreme Networks	100%
	EXFO	100%
	Huawei	85%
	CIENA CORPORATION	85%
	Juniper Networks	78%
	IBM	76%
	Ericsson	75%
	Palo Alto Networks	73%
	Avaya	48%
	Alcatel-Lucent	25%
	Comtech Telecommunications Corp.	17%

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Customer Satisfaction for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Juniper Networks's Customer Satisfaction score is rated right above Bloomberg, and is preceded by Visa.

COMPANY		Customer Satisfaction (CSAT) Score
	Visa	82%
	Juniper Networks	78%
	Bloomberg	76%
	Accenture	75%
	FedEx	65%
	Verizon	55%
	T-Mobile	50%
	Allstate	33%
	USAA	30%

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Juniper Networks Customer Service

4.2/5

Juniper Networks has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.

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About Juniper Networks's Customer Service

Address

Sunnyvale, CA 94089-1206

Website

http://www.juniper.net

Phone Number

(888) 586-4737

Quick Insights into Juniper Networks Customer Service

Juniper Networks's Customer Service score was rated highest by customers ages 26-30, and rated lowest by Female customers.

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Ranked Juniper Networks Customer Service the Highest

26-30	5
Over 10 Years	4.9
Other	4.8

Ranked Juniper Networks Customer Service the Lowest

1 to 2 Years	3.6
31-35	3.4
Female	3.4

Juniper Networks Customer Service Score by Gender

Male customers rated Juniper Networks's Customer Service score 1.2 stars higher than Female customers.

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Male

4.6/5

Female

3.4/5

Juniper Networks Customer Service Score by Ethnicity

Juniper Networks's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4.1	Caucasian	4.1
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9
Other 4.8	Other	4.8

Juniper Networks Customer Service Score by Age

Juniper Networks's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

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100

Summary	Age	Customer Service Score
18-25 4.1	18-25	4.1
26-30 5	26-30	5
31-35 3.4	31-35	3.4
36-40 4.2	36-40	4.2
46-50 4.6	46-50	4.6
51-55 5	51-55	5

Juniper Networks Customer Service Score by Usage

Juniper Networks's Customer Service score was rated the highest by customers who have used Juniper Networks's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	4.4
1 to 2 Years	3.6
2 to 5 Years	4.4
5 to 10 Years	4.8
Over 10 Years	4.9

Juniper Networks Customer Service Score by Industry

Juniper Networks's Customer Service score was rated 4.5 stars by Tech industry customers.

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Tech	4.5

Juniper Networks Customer Service vs. Competitors

Compared to its competitors, Juniper Networks's Customer Service score is rated right above Ericsson, and is preceded by Extreme Networks.

COMPANY		Customer Service Score
	Extreme Networks	4.2/5
	Juniper Networks	4.2/5
	Ericsson	4.1/5
	CIENA CORPORATION	4.1/5
	Huawei	4/5
	IBM	3.9/5
	Palo Alto Networks	3.9/5
	Avaya	3.4/5
	EXFO	3/5
	Alcatel-Lucent	2.8/5
	Comtech Telecommunications Corp.	2.2/5

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Customer Service for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Juniper Networks's Customer Service score is rated right above Visa.

COMPANY		Customer Service Score
	Juniper Networks	4.2/5
	Visa	4/5
	Bloomberg	4/5
	Accenture	3.8/5
	FedEx	3.5/5
	USAA	3.3/5
	Verizon	3.2/5
	T-Mobile	3/5
	Allstate	2.4/5

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Juniper Networks as an Employer

4.3/5

Juniper Networks has a 4.3/5 stars for its overall company culture rated by their employees

top

CEO of Juniper Networks

Rami Rahim

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Juniper Networks scored a 34 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Juniper Networks would recommend the brand to a friend. ENPS measures how likely Juniper Networks employees would recommend working at Juniper Networks to a friend.

Net Promoter Score

NPS Score

59%	Promoters
16%	Passive
25%	Detractors

Employee Net Promoter Score

eNPS Score

56%	Promoters
21%	Passive
23%	Detractors

Global Ranking Snapshot

Juniper Networks is ranked #816 in the Global Top 100 Brands. It ranks just behind Texas Children's Hospital and just ahead of IDEO.

RANK			INDUSTRY
814	Flywire	Mike Massaro	Banking and Financial Services
815	Texas Children's Hospital	Mark Wallace	Health and Wellness
816	Juniper Networks	Rami Rahim	Business and Consumer Services
817	IDEO	Derek Robson	Business and Consumer Services
818	DENTSPLY SIRONA	Donald M. Casey Jr.	Energy and Manufacturing
819	Tata Motors Ltd	Guenter Butschek	Automotive and Transportation
820	Zambeef Products	Francis Grogan	Food and Beverages

Business and Consumer Services Ranking Snapshot

Juniper Networks is ranked #151 in the Business and Consumer Services Industry. It ranks just behind Accenture (Global) and just ahead of IDEO.

RANK		Location
149	ThoughtWorks	Chicago, IL
150	Accenture (Global)
151	Juniper Networks	Sunnyvale, CA
152	IDEO	Palo Alto, CA
153	Elastic	San Francisco, CA
154	Golden Hippo	Woodland Hills, CA
155	TaskUs	New Braunfels, TX