78
NPS
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Ranked
#64
Food and Beverages Brands
Brand Page
Zambeef Products
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Zambeef Products is ranked #64 in Food and Beverages Brands
Zambeef Products is ranked #64 in Food and Beverages Brands
About Zambeef Products' Brand
Manufacturer, processor and distributor of food products. The company is involved in the production, processing, distribution and retailing of beef, chicken, pork, milk, dairy products, eggs, edible oils, stock feed, flour and bread in Zambia. Zambeef Products’s brand is ranked #820 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Zambeef Products. When compared to other organizations within the Food and Beverages industry, Zambeef Products is ranked #64.
Brand at a Glance
95%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
Zambeef Products Ranking
- #64 in Food and Beverages
Zambeef Products NPS
Zambeef Products's Net Promoter Score (NPS) is a 78 with 78% Promoters, 22% Passives, and 0% Detractors. Net Promoter Score tracks whether Zambeef Products's customers would recommend using the product based on a scale of -100 to 100.
Zambeef Products Overall NPS
| 78% | Promoters |
|---|---|
| 22% | Passives |
| 0% | Detractors |
Zambeef Products NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 60 | Oct 2020 | 60 |
Feb 2021 66 | Feb 2021 | 66 |
Mar 2021 50 | Mar 2021 | 50 |
Jun 2021 60 | Jun 2021 | 60 |
Sep 2021 63 | Sep 2021 | 63 |
Nov 2021 66 | Nov 2021 | 66 |
Jun 2022 69 | Jun 2022 | 69 |
Oct 2022 71 | Oct 2022 | 71 |
Nov 2022 73 | Nov 2022 | 73 |
Oct 2023 75 | Oct 2023 | 75 |
Mar 2024 76 | Mar 2024 | 76 |
Apr 2024 77 | Apr 2024 | 77 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zambeef Products NPS by Gender
Zambeef Products's NPS was rated 43 by Male customers on Comparably.
Male
43
Zambeef Products's NPS was rated 43 by Male customers on Comparably.
43%
Promoters
57%
Passives
0%
Detractors
Female
N/A
Zambeef Products's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Zambeef Products NPS by Age
Zambeef Products's NPS was rated 40 points by customers ages 18-25 on Comparably.
Zambeef Products NPS by Usage
Zambeef Products's NPS was rated 67 points by customers who have used Zambeef Products's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 67 | Over 10 Years | 67 |
Zambeef Products NPS vs Companies in Food and Beverages
In the Food and Beverages industry, Zambeef Products's NPS is rated right above Chick-fil-A.
| COMPANY | NPS Score | |
|---|---|---|
| Zambeef Products | 78 |
 | Chick-fil-A | 55 |
 | Red Bull | 42 |
 | The Coca-Cola Company | 39 |
 | Hershey Company | 35 |
 | Starbucks | 30 |
 | Mars | 27 |
 | PepsiCo | 24 |
 | McDonald's | 19 |
Zambeef Products Customer Loyalty
95%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
95% of Zambeef Products users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Zambeef Products Customer Loyalty Score by Gender
Zambeef Products's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Zambeef Products Customer Loyalty Score by Age
Zambeef Products's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Zambeef Products.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Zambeef Products Customer Loyalty Score by Usage
Zambeef Products's Customer Loyalty score was rated 100% by customers who have used Zambeef Products's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Customer Loyalty for Other Food and Beverages Brands
In the Food and Beverages industry, Zambeef Products's Customer Loyalty score is rated right above Chick-fil-A.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Zambeef Products | 95% |
| Chick-fil-A | 87% |
| The Coca-Cola Company | 85% |
| PepsiCo | 82% |
| Red Bull | 81% |
| Hershey Company | 81% |
| McDonald's | 79% |
| Starbucks | 78% |
| Mars | 78% |
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Zambeef Products Product Quality
4.2/5
Zambeef Products has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Zambeef Products Product Information
Zambeef Products’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- www.zambeefplc.com
- Company Size
- 5,001-10,000 Employees
Quick Insights into Zambeef Products Product Quality
Zambeef Products's Product Quality score was rated highest by customers who have used Zambeef Products's products/services for Over 10 Years.
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Ranked Zambeef Products Product Quality the Highest
Zambeef Products Product Quality Score by Gender
Zambeef Products's Product Quality score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
Zambeef Products Product Quality Score by Age
Zambeef Products's Product Quality score was rated 3.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Zambeef Products.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
Zambeef Products Product Quality Score by Usage
Zambeef Products's Product Quality score was rated 4.3 stars by customers who have used Zambeef Products's products/services for Over 10 Years.
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Product Quality for Other Food and Beverages Brands
In the Food and Beverages industry, Zambeef Products's Product Quality score is rated right above Red Bull, and is preceded by The Coca-Cola Company.
| COMPANY | Product Quality Score | |
|---|---|---|
| Chick-fil-A | 4.3/5 |
| The Coca-Cola Company | 4.2/5 |
| Zambeef Products | 4.2/5 |
| Red Bull | 4.2/5 |
| Starbucks | 4.1/5 |
| Hershey Company | 4.1/5 |
| Mars | 4/5 |
| PepsiCo | 4/5 |
| McDonald's | 3.7/5 |
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Zambeef Products Pricing
Zambeef Products ROI & Value For Money
4/5
Zambeef Products has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into Zambeef Products ROI
Zambeef Products's ROI score was rated highest by customers who have used Zambeef Products's products/services for Over 10 Years.
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Ranked Zambeef Products ROI the Highest
Zambeef Products ROI Score by Gender
Zambeef Products's ROI score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Zambeef Products ROI Score by Age
Zambeef Products's ROI score was rated 3.4 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Zambeef Products.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
Zambeef Products ROI Score by Usage
Zambeef Products's ROI score was rated 4.3 stars by customers who have used Zambeef Products's products/services for Over 10 Years.
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ROI for Other Food and Beverages Brands
In the Food and Beverages industry, Zambeef Products's ROI score is rated right above The Coca-Cola Company, and is preceded by Chick-fil-A.
| COMPANY | Pricing Score | |
|---|---|---|
| Chick-fil-A | 4.1/5 |
| Zambeef Products | 4/5 |
| The Coca-Cola Company | 3.9/5 |
| Hershey Company | 3.9/5 |
| Red Bull | 3.8/5 |
| Mars | 3.8/5 |
| PepsiCo | 3.8/5 |
| Starbucks | 3.6/5 |
| McDonald's | 3.6/5 |
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Zambeef Products Customer Satisfaction (CSAT)
Zambeef Products Customer Satisfaction (CSAT) Score
100 / 100
Zambeef Products has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
63%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Customer Satisfaction for Other Food and Beverages Brands
In the Food and Beverages industry, Zambeef Products's Customer Satisfaction score is rated right above The Coca-Cola Company.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Zambeef Products | 100% |
| The Coca-Cola Company | 87% |
| Starbucks | 84% |
| Red Bull | 82% |
| Chick-fil-A | 81% |
| Hershey Company | 80% |
| PepsiCo | 79% |
| Mars | 74% |
| McDonald's | 72% |
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Zambeef Products Customer Service
3.9/5
Zambeef Products has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Zambeef Products's Customer Service
Address
PLOT 4970, Manda Road, Lusaka, French Southern Territory
Website
www.zambeefplc.com
Phone Number
7
Quick Insights into Zambeef Products Customer Service
Zambeef Products's Customer Service score was rated highest by customers who have used Zambeef Products's products/services for Over 10 Years.
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Ranked Zambeef Products Customer Service the Highest
Zambeef Products Customer Service Score by Gender
Zambeef Products's Customer Service score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
Zambeef Products Customer Service Score by Age
Zambeef Products's Customer Service score was rated 3.1 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
Zambeef Products Customer Service Score by Usage
Zambeef Products's Customer Service score was rated 4.1 stars by customers who have used Zambeef Products's products/services for Over 10 Years.
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Customer Service for Other Food and Beverages Brands
In the Food and Beverages industry, Zambeef Products's Customer Service score is rated right above Hershey Company, and is preceded by Red Bull.
| COMPANY | Customer Service Score | |
|---|---|---|
| Chick-fil-A | 4.3/5 |
| Starbucks | 4.1/5 |
| The Coca-Cola Company | 4/5 |
| Red Bull | 4/5 |
| Zambeef Products | 3.9/5 |
| Hershey Company | 3.9/5 |
| Mars | 3.9/5 |
| PepsiCo | 3.8/5 |
| McDonald's | 3.6/5 |
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Consumer vs. Employees
Zambeef Products scored a 78 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Zambeef Products would recommend the brand to a friend. ENPS measures how likely Zambeef Products employees would recommend working at Zambeef Products to a friend.
Net Promoter Score
78
NPS Score
| 78% | Promoters |
|---|---|
| 22% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Global Ranking Snapshot
Zambeef Products is ranked #820 in the Global Top 100 Brands. It ranks just behind Tata Motors Ltd and just ahead of Mary Kay.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
818 |  | DENTSPLY SIRONA |  | Donald M. Casey Jr. | Energy and Manufacturing |
819 |  | Tata Motors Ltd |  | Guenter Butschek | Automotive and Transportation |
820 | | Zambeef Products |  | Francis Grogan | Food and Beverages |
821 |  | Mary Kay |  | David Holl | Fashion and Beauty |
822 |  | Texas Health Resources |  | Barclay Berdan, FACHE | Health and Wellness |
823 |  | CHRISTUS Health |  | Ernie Sadau | Health and Wellness |
824 |  | Arista Networks |  | Jayshree Ullal | Tech |
Food and Beverages Ranking Snapshot
Zambeef Products is ranked #64 in the Food and Beverages Industry. It ranks just behind Tillamook and just ahead of Heineken.
| RANK | COMPANY | Location | |
|---|---|---|---|
62 |  | charity: water | New York City, NY |
63 |  | Tillamook | Tillamook, OR |
64 | | Zambeef Products | |
65 |  | Heineken | |
66 |  | Coca-Cola Enterprises | Atlanta, GA |
67 |  | Peter Piper Pizza | Phoenix, AZ |
68 |  | Imperfect Foods | San Francisco, CA |
