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Nestle USA is

Ranked

#12

Food and Beverages Brands

Brand Page

Nestle USA

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Nestle USA

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Nestle USA is ranked #12 in Food and Beverages Brands

About Nestle USA's Brand

We focus on enhancing quality of life and contributing to a healthier future. Nestle USA’s brand is ranked #141 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Nestle USA. When compared to other organizations within the Food and Beverages industry, Nestle USA is ranked #12. Among its major competitors, Nestle USA is ranked in 4th place for NPS while pladis Global is 1st, and Mars is 2nd. Overall, Nestle USA has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $315.74B

Brand at a Glance

79%

Customer Loyalty

3.9/5

Product Quality

3.7/5

Pricing

3.9/5

Customer Service

Nestle USA CMO

Alicia Enciso

Alicia Enciso serves as the Chief Marketing Officer of Nestl?ö????. Alicia started at Nestl?ö???? in Mar of 2017. Alicia currently resides in the Greater Los Angeles Area.

Nestle USA Ranking

^#141 in Global Best Brands
^#12 in Food and Beverages
^#3 / 4 of its competitors

Nestle USA NPS

Nestle USA's Net Promoter Score (NPS) is a 22 with 51% Promoters, 20% Passives, and 29% Detractors. Net Promoter Score tracks whether Nestle USA's customers would recommend using the product based on a scale of -100 to 100.

Nestle USA Overall NPS

NPS

51%	Promoters
20%	Passives
29%	Detractors

Nestle USA NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2024 19	Dec 2024	19
Jan 2025 21	Jan 2025	21
Feb 2025 21	Feb 2025	21
Mar 2025 21	Mar 2025	21
Apr 2025 21	Apr 2025	21
May 2025 21	May 2025	21
Jun 2025 21	Jun 2025	21
Jul 2025 23	Jul 2025	23
Sep 2025 20	Sep 2025	20
Nov 2025 20	Nov 2025	20
Dec 2025 20	Dec 2025	20
Jan 2026 20	Jan 2026	20

How Other Brands Compare

Nestle USA is ranked third for NPS among its competitors. Mars and PepsiCo come in first and second, with The Kraft Heinz Company coming in at #4. Among those competitors, it is the most valued company.

	Nestle USA	Mars	PepsiCo	The Kraft Heinz Company
Global Ranking	#141	#61	#105	#203
NPS	22	27	24	13
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	-	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$315.74B	$31.60M	$195.21B	$48.93B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Nestle USA NPS by Gender

Female customers rated Nestle USA's NPS 39 points higher than Male customers.

Male

Nestle USA's NPS was rated 4 by Male customers on Comparably.

44%

Promoters

16%

Passives

40%

Detractors

Female

Nestle USA's NPS was rated 43 by Female customers on Comparably.

62%

Promoters

19%

Passives

19%

Detractors

Nestle USA NPS by Ethnicity

Nestle USA's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 31	Caucasian	31
Hispanic or Latino 58	Hispanic or Latino	58
African American/Black 5	African American/Black	5
Asian or Pacific Islander 28	Asian or Pacific Islander	28
Native American -20	Native American	-20
Other 7	Other	7

Nestle USA NPS by Age

Nestle USA's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.

100

Summary

Age

Promoters

Passives

Detractors

18-25

63%

13%

24%

26-30

41%

27%

32%

31-35

50%

42%

36-40

62%

15%

23%

41-45

67%

33%

46-50

36%

19%

45%

51-55

83%

17%

56-60

100%

61-65

66%

17%

66+

49%

13%

38%

Nestle USA NPS by Usage

Nestle USA's NPS was rated the highest by customers who have used Nestle USA's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -25	Less than 1 Year	-25
1 to 2 Years 36	1 to 2 Years	36
2 to 5 Years 20	2 to 5 Years	20
5 to 10 Years 20	5 to 10 Years	20
Over 10 Years 39	Over 10 Years	39

Nestle USA NPS vs. Competitors

Compared to its competitors, Nestle USA's NPS is rated right above The Kraft Heinz Company, and is preceded by PepsiCo.

COMPANY		NPS Score
	pladis Global	100
	Mars	27
	PepsiCo	24
	Nestle USA	22
	The Kraft Heinz Company	13

Nestle USA NPS vs Companies in Food and Beverages

In the Food and Beverages industry, Nestle USA's NPS is rated right above McDonald's, and is preceded by PepsiCo.

COMPANY		NPS Score
	Chick-fil-A	55
	Red Bull	42
	The Coca-Cola Company	39
	Hershey Company	35
	Starbucks	30
	Mars	27
	PepsiCo	24
	Nestle USA	22
	McDonald's	19

Nestle USA Customer Reviews

Out of the 24 Nestle USA customer reviews 16 were positive and 8 were constructive. Nestle USA customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Nestle USA Customer Loyalty

79%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

79% of Nestle USA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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79%

21%

Nestle USA Customer Loyalty Score by Gender

Male customers rated Nestle USA's Customer Loyalty score 2% higher than Female customers.

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Male

87%

Yes

Female

85%

Yes

Nestle USA Customer Loyalty Score by Ethnicity

Nestle USA's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Native American customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Nestle USA Customer Loyalty Score by Age

Nestle USA's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 26-30.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 82%	18-25	82%
26-30 75%	26-30	75%
31-35 93%	31-35	93%
36-40 86%	36-40	86%
41-45 85%	41-45	85%
46-50 92%	46-50	92%
51-55 100%	51-55	100%
56-60 78%	56-60	78%
61-65 100%	61-65	100%
66+ 89%	66+	89%

Nestle USA Customer Loyalty Score by Usage

Nestle USA's Customer Loyalty score was rated the highest by customers who have used Nestle USA's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	61%
1 to 2 Years	87%
2 to 5 Years	91%
5 to 10 Years	78%
Over 10 Years	93%

Nestle USA Customer Loyalty Score by Industry

Nestle USA's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Hospitality industry customers.

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Tech	74%
Accounting	87%
Aerospace and Aviation	55%
Architecture and Planning	87%
Arts and Entertainment	85%
Banking and Financial Services	100%
Beverage, Wine and Spirits	82%
Business and Consumer Services	80%
Consumer Goods	100%
Education	100%
Healthcare, Hospitals and Medicine	74%
Hospitality	55%
Manufacturing and Machinery	100%
Marketing, Advertising and Research	100%

Nestle USA Customer Loyalty vs. Competitors

Compared to its competitors, Nestle USA's Customer Loyalty score is rated right above Mars, and is preceded by PepsiCo.

COMPANY		Customer Loyalty Score
	pladis Global	100%
	PepsiCo	82%
	Nestle USA	79%
	Mars	78%
	The Kraft Heinz Company	74%

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Customer Loyalty for Other Food and Beverages Brands

In the Food and Beverages industry, Nestle USA's Customer Loyalty score is rated right above McDonald's, and is preceded by Hershey Company.

COMPANY		Customer Loyalty Score
	Chick-fil-A	87%
	The Coca-Cola Company	85%
	PepsiCo	82%
	Red Bull	81%
	Hershey Company	81%
	Nestle USA	79%
	McDonald's	79%
	Starbucks	78%
	Mars	78%

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Nestle USA Product Quality

3.9/5

Nestle USA has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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Nestle USA Product Information

Nestle USA’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Nestle USA's product the highest. Reviewers from the Beverage, Wine and Spirits industry rated Nestle USA the lowest at 3.9.

Website: http://www.nestleusa.com

Company Size: 10,000+ Employees

Industry

Consumer Goods

Quick Insights into Nestle USA Product Quality

Nestle USA's Product Quality score was rated highest by customers from the Education industry, and rated lowest by customers from the Aerospace and Aviation industry.

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Ranked Nestle USA Product Quality the Highest

Education	5
31-35	4.4
Hispanic or Latino	4.3

Ranked Nestle USA Product Quality the Lowest

56-60	3.1
Native American	2.5
Aerospace and Aviation	1.5

Nestle USA Product Quality Score by Gender

Nestle USA's Product Quality score was rated 3.9 by both Female and Male customers on Comparably.

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Male

3.9/5

Female

3.9/5

Nestle USA Product Quality Score by Ethnicity

Nestle USA's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.

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Summary	Ethnicity	Score
Caucasian 4.2	Caucasian	4.2
Hispanic or Latino 4.3	Hispanic or Latino	4.3
African American/Black 3.9	African American/Black	3.9
Asian or Pacific Islander 3.7	Asian or Pacific Islander	3.7
Native American 2.5	Native American	2.5
Other 3.8	Other	3.8

Nestle USA Product Quality Score by Age

Nestle USA's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 3.8	18-25	3.8
26-30 3.9	26-30	3.9
31-35 4.4	31-35	4.4
36-40 3.6	36-40	3.6
41-45 3.8	41-45	3.8
46-50 4.1	46-50	4.1
51-55 4.2	51-55	4.2
56-60 3.1	56-60	3.1
61-65 4.2	61-65	4.2
66+ 4.3	66+	4.3

Nestle USA Product Quality Score by Usage

Nestle USA's Product Quality score was rated the highest by customers who have used Nestle USA's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.4
1 to 2 Years	4.1
2 to 5 Years	3.6
5 to 10 Years	3.7
Over 10 Years	4.2

Nestle USA Product Quality Score by Industry

Nestle USA's Product Quality score was rated the highest by Education industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech	3.8
Accounting	3.8
Aerospace and Aviation	1.5
Architecture and Planning	4
Arts and Entertainment	3.1
Banking and Financial Services	4.3
Beverage, Wine and Spirits	3.9
Business and Consumer Services	4.4
Consumer Goods	4.3
Education	5
Healthcare, Hospitals and Medicine	4
Hospitality	3.4
Manufacturing and Machinery	3.9
Marketing, Advertising and Research	4.8

Nestle USA Product Quality vs. Competitors

Compared to its competitors, Nestle USA's Product Quality score is rated right above The Kraft Heinz Company, and is preceded by PepsiCo.

COMPANY		Product Quality Score
	pladis Global	5/5
	Mars	4/5
	PepsiCo	4/5
	Nestle USA	3.9/5
	The Kraft Heinz Company	3.8/5

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Product Quality for Other Food and Beverages Brands

In the Food and Beverages industry, Nestle USA's Product Quality score is rated right above McDonald's, and is preceded by PepsiCo.

COMPANY		Product Quality Score
	Chick-fil-A	4.3/5
	The Coca-Cola Company	4.2/5
	Red Bull	4.2/5
	Starbucks	4.1/5
	Hershey Company	4.1/5
	Mars	4/5
	PepsiCo	4/5
	Nestle USA	3.9/5
	McDonald's	3.7/5

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Nestle USA Pricing

Nestle USA ROI & Value For Money

3.7/5

Nestle USA has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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Nestle USA Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Nestle USA.

Quick Insights into Nestle USA ROI

Nestle USA's ROI score was rated highest by customers ages 51-55, and rated lowest by customers ages 56-60.

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Ranked Nestle USA ROI the Highest

51-55	4.5
Education	4.5
Asian or Pacific Islander	4.3

Ranked Nestle USA ROI the Lowest

Less than 1 Year	3.4
Banking and Financial Services	3.3
56-60	2.7

Nestle USA ROI Score by Gender

Female customers rated Nestle USA's ROI score 0.3 stars higher than Male customers.

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Male

3.8/5

Female

4.1/5

Nestle USA ROI Score by Ethnicity

Nestle USA's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

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Summary	Ethnicity	Score
Caucasian 4	Caucasian	4
Hispanic or Latino 4.3	Hispanic or Latino	4.3
African American/Black 3.4	African American/Black	3.4
Asian or Pacific Islander 4.3	Asian or Pacific Islander	4.3
Native American 3.8	Native American	3.8
Other 3.5	Other	3.5

Nestle USA ROI Score by Age

Nestle USA's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 4	18-25	4
26-30 3.8	26-30	3.8
31-35 4.1	31-35	4.1
36-40 4.3	36-40	4.3
41-45 3.7	41-45	3.7
46-50 3.7	46-50	3.7
51-55 4.5	51-55	4.5
56-60 2.7	56-60	2.7
61-65 3.8	61-65	3.8
66+ 3.7	66+	3.7

Nestle USA ROI Score by Usage

Nestle USA's ROI score was rated the highest by customers who have used Nestle USA's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.4
1 to 2 Years	4
2 to 5 Years	3.9
5 to 10 Years	4
Over 10 Years	4

Nestle USA ROI Score by Industry

Nestle USA's ROI score was rated the highest by Education industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech	3.8
Accounting	3.8
Aerospace and Aviation	3.6
Architecture and Planning	3.8
Arts and Entertainment	3.9
Banking and Financial Services	3.3
Beverage, Wine and Spirits	3.9
Business and Consumer Services	4.4
Consumer Goods	4.1
Education	4.5
Healthcare, Hospitals and Medicine	3.9
Hospitality	3.5
Manufacturing and Machinery	3.9
Marketing, Advertising and Research	4.3

Nestle USA Pricing vs. Competitors

Compared to its competitors, Nestle USA's ROI score is rated right above The Kraft Heinz Company, and is preceded by PepsiCo.

COMPANY		Pricing Score
	pladis Global	5/5
	Mars	3.8/5
	PepsiCo	3.8/5
	Nestle USA	3.7/5
	The Kraft Heinz Company	3.6/5

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ROI for Other Food and Beverages Brands

In the Food and Beverages industry, Nestle USA's ROI score is rated right above Starbucks, and is preceded by PepsiCo.

COMPANY		Pricing Score
	Chick-fil-A	4.1/5
	The Coca-Cola Company	3.9/5
	Hershey Company	3.9/5
	Red Bull	3.8/5
	Mars	3.8/5
	PepsiCo	3.8/5
	Nestle USA	3.7/5
	Starbucks	3.6/5
	McDonald's	3.6/5

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Nestle USA Customer Satisfaction (CSAT)

Nestle USA Customer Satisfaction (CSAT) Score

73 / 100

Nestle USA has an overall Customer Satisfaction score of 73 rated by its users and customers.

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Very Satisfied	41%
Satisfied	32%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	6%
Very Dissatisfied	8%

Very Satisfied

41%

Satisfied

32%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Nestle USA Customer Satisfaction

Nestle USA's Customer Satisfaction score was rated highest by customers ages 51-55, and rated lowest by customers from the Aerospace and Aviation industry.

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Ranked Nestle USA Customer Satisfaction the Highest

51-55	100%
Business and Consumer Services	100%
Hispanic or Latino	94%

Ranked Nestle USA Customer Satisfaction the Lowest

66+	57%
Native American	20%
Aerospace and Aviation	0%

Nestle USA Customer Satisfaction Score by Gender

Male customers rated Nestle USA's Customer Satisfaction score 1 points higher than Female customers.

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78 / 100

Male

	Very Satisfied	46%
	Satisfied	32%
	Neither Satisfied nor Dissatisfied	10%
	Dissatisfied	4%
	Very Dissatisfied	8%

77 / 100

Female

	Very Satisfied	41%
	Satisfied	36%
	Neither Satisfied nor Dissatisfied	11%
	Dissatisfied	5%
	Very Dissatisfied	7%

Nestle USA Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Nestle USA's Customer Satisfaction (CSAT) score was rated 78% according to Caucasian users and customers.

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78 / 100

Very Satisfied	50%
Satisfied	28%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	0%
Very Dissatisfied	8%

Very Satisfied

50%

Satisfied

28%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

Very Dissatisfied

CSAT according to Hispanic or Latino

Nestle USA's Customer Satisfaction (CSAT) score was rated 94% according to Hispanic or Latino users and customers.

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94 / 100

Very Satisfied	25%
Satisfied	69%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	6%
Very Dissatisfied	0%

Very Satisfied

25%

Satisfied

69%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

Nestle USA's Customer Satisfaction (CSAT) score was rated 82% according to African American/Black users and customers.

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82 / 100

Very Satisfied	44%
Satisfied	38%
Neither Satisfied nor Dissatisfied	12%
Dissatisfied	0%
Very Dissatisfied	6%

Very Satisfied

44%

Satisfied

38%

Neither Satisfied nor Dissatisfied

12%

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Nestle USA's Customer Satisfaction (CSAT) score was rated 72% according to Asian or Pacific Islander users and customers.

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72 / 100

Very Satisfied	44%
Satisfied	28%
Neither Satisfied nor Dissatisfied	12%
Dissatisfied	8%
Very Dissatisfied	8%

Very Satisfied

44%

Satisfied

28%

Neither Satisfied nor Dissatisfied

12%

Dissatisfied

Very Dissatisfied

CSAT according to Native American

Nestle USA's Customer Satisfaction (CSAT) score was rated 20% according to Native American users and customers.

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20 / 100

Very Satisfied	20%
Satisfied	0%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	20%
Very Dissatisfied	40%

Very Satisfied

20%

Satisfied

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

20%

Very Dissatisfied

40%

CSAT according to Other

Nestle USA's Customer Satisfaction (CSAT) score was rated 77% according to Other users and customers.

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77 / 100

Very Satisfied	46%
Satisfied	31%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	7%
Very Dissatisfied	8%

Very Satisfied

46%

Satisfied

31%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Nestle USA Customer Satisfaction Score by Age

Nestle USA's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.

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100

Breakdown

Age

Score

18-25

80%

26-30

61%

31-35

92%

36-40

69%

41-45

80%

46-50

89%

51-55

100%

56-60

67%

61-65

83%

66+

57%

Nestle USA Customer Satisfaction Score by Usage

Nestle USA's Customer Satisfaction score was rated the highest by customers who have used Nestle USA's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	65
1 to 2 Years	90
2 to 5 Years	61
5 to 10 Years	82
Over 10 Years	81

Nestle USA Customer Satisfaction Score by Industry

Nestle USA's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Aerospace and Aviation industry customers.

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{
	"title": "Nestle USA Customer Satisfaction Score by Industry",
	"text": "Nestle USA's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Aerospace and Aviation industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 62,
			"stars": 0,
			"csatScore": 62,
			"text": "Nestle USA's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 62
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 79,
			"stars": 0,
			"csatScore": 79,
			"text": "Nestle USA's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 79
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Nestle USA's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Nestle USA's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Nestle USA's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Beverage, Wine and Spirits",
			"groupId": 502,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "Nestle USA's Customer Satisfaction score is  rated by Beverage, Wine and Spirits customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 75
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Nestle USA's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Consumer Goods",
			"groupId": 513,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Nestle USA's Customer Satisfaction score is  rated by Consumer Goods customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Nestle USA's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 72,
			"stars": 0,
			"csatScore": 72,
			"text": "Nestle USA's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 72
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Nestle USA's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Nestle USA's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Nestle USA's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		}
	]
}

Tech	62
Accounting	79
Aerospace and Aviation	0
Architecture and Planning	67
Arts and Entertainment	50
Beverage, Wine and Spirits	75
Business and Consumer Services	100
Consumer Goods	100
Education	100
Healthcare, Hospitals and Medicine	72
Hospitality	50
Manufacturing and Machinery	100
Marketing, Advertising and Research	100

Nestle USA Customer Satisfaction vs. Competitors

Compared to its competitors, Nestle USA's Customer Satisfaction score is rated right below The Kraft Heinz Company.

COMPANY		Customer Satisfaction (CSAT) Score
	pladis Global	100%
	PepsiCo	79%
	Mars	74%
	The Kraft Heinz Company	74%
	Nestle USA	73%

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Customer Satisfaction for Other Food and Beverages Brands

In the Food and Beverages industry, Nestle USA's Customer Satisfaction score is rated right above McDonald's, and is preceded by Mars.

COMPANY		Customer Satisfaction (CSAT) Score
	The Coca-Cola Company	87%
	Starbucks	84%
	Red Bull	82%
	Chick-fil-A	81%
	Hershey Company	80%
	PepsiCo	79%
	Mars	74%
	Nestle USA	73%
	McDonald's	72%

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Nestle USA Customer Service

3.9/5

Nestle USA has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About Nestle USA's Customer Service

Address

1812 N Moore St, Arlington, VA 22209

Website

http://www.nestleusa.com

Quick Insights into Nestle USA Customer Service

Nestle USA's Customer Service score was rated highest by customers ages 61-65, and rated lowest by customers from the Hospitality industry.

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Ranked Nestle USA Customer Service the Highest

61-65	4.7
Education	4.7
Asian or Pacific Islander	4.3

Ranked Nestle USA Customer Service the Lowest

Other	3.3
56-60	2.9
Hospitality	2.6

Nestle USA Customer Service Score by Gender

Female customers rated Nestle USA's Customer Service score 0.2 stars higher than Male customers.

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Male

3.9/5

Female

4.1/5

Nestle USA Customer Service Score by Ethnicity

Nestle USA's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4	Caucasian	4
Hispanic or Latino 4.2	Hispanic or Latino	4.2
African American/Black 3.8	African American/Black	3.8
Asian or Pacific Islander 4.3	Asian or Pacific Islander	4.3
Native American 3.9	Native American	3.9
Other 3.3	Other	3.3

Nestle USA Customer Service Score by Age

Nestle USA's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.

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100

Summary	Age	Customer Service Score
18-25 4.1	18-25	4.1
26-30 3.9	26-30	3.9
31-35 4.2	31-35	4.2
36-40 4.1	36-40	4.1
41-45 3.9	41-45	3.9
46-50 3.9	46-50	3.9
51-55 3.6	51-55	3.6
56-60 2.9	56-60	2.9
61-65 4.7	61-65	4.7
66+ 3.6	66+	3.6

Nestle USA Customer Service Score by Usage

Nestle USA's Customer Service score was rated the highest by customers who have used Nestle USA's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.4
1 to 2 Years	4.1
2 to 5 Years	4.1
5 to 10 Years	4.1
Over 10 Years	4

Nestle USA Customer Service Score by Industry

Nestle USA's Customer Service score was rated the highest by Education industry customers, and the lowest by Hospitality industry customers.

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Tech	3.9
Accounting	4.1
Aerospace and Aviation	3.4
Architecture and Planning	4
Arts and Entertainment	3.9
Banking and Financial Services	4.3
Beverage, Wine and Spirits	3.9
Business and Consumer Services	4.3
Consumer Goods	4.3
Education	4.7
Healthcare, Hospitals and Medicine	4.1
Hospitality	2.6
Manufacturing and Machinery	4.1
Marketing, Advertising and Research	4.5

Nestle USA Customer Service vs. Competitors

Compared to its competitors, Nestle USA's Customer Service score is rated right above PepsiCo, and is preceded by Mars.

COMPANY		Customer Service Score
	pladis Global	5/5
	Mars	3.9/5
	Nestle USA	3.9/5
	PepsiCo	3.8/5
	The Kraft Heinz Company	3.6/5

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Customer Service for Other Food and Beverages Brands

In the Food and Beverages industry, Nestle USA's Customer Service score is rated right above Hershey Company, and is preceded by Red Bull.

COMPANY		Customer Service Score
	Chick-fil-A	4.3/5
	Starbucks	4.1/5
	The Coca-Cola Company	4/5
	Red Bull	4/5
	Nestle USA	3.9/5
	Hershey Company	3.9/5
	Mars	3.9/5
	PepsiCo	3.8/5
	McDonald's	3.6/5

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Nestle USA as an Employer

4.1/5

Nestle USA has a 4.1/5 stars for its overall company culture rated by their employees

top

20%

CEO of Nestle USA

Steve Presley

In the Top 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Nestle USA scored a 22 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Nestle USA would recommend the brand to a friend. ENPS measures how likely Nestle USA employees would recommend working at Nestle USA to a friend.

Net Promoter Score

NPS Score

51%	Promoters
20%	Passive
29%	Detractors

Employee Net Promoter Score

eNPS Score

51%	Promoters
18%	Passive
31%	Detractors

Global Ranking Snapshot

Nestle USA is ranked #141 in the Global Top 100 Brands. It ranks just behind General Motors and just ahead of JetBlue Airways.

RANK			INDUSTRY
139	Wells Fargo	Charles Scharf	Banking and Financial Services
140	General Motors	Mary Barra	Automotive and Transportation
141	Nestle USA	Steve Presley	Food and Beverages
142	JetBlue Airways	Robin Hayes	Automotive and Transportation
143	Taco Bell	Mark King	Travel and Hospitality
144	United Airlines	Scott Kirby	Travel and Hospitality
145	Goldman Sachs	David M. Solomon	Banking and Financial Services

Food and Beverages Ranking Snapshot

Nestle USA is ranked #12 in the Food and Beverages Industry. It ranks just behind Yum! Brands and just ahead of Sysco.

RANK		Location
10	KFC	Louisville, KY
11	Yum! Brands	Louisville, KY
12	Nestle USA	Arlington, VA
13	Sysco	Houston, TX
14	Kroger	Cincinnati, OH
15	Pizza Hut	Plano, TX
16	Tyson Foods	Springdale, AR