-83
NPS
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Comtech Telecommunications Corp.
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About Comtech Telecommunications Corp. Brand
Among its major competitors, Comtech Telecommunications Corp. is ranked in 5th place for NPS while Mercury Systems is 1st, and Juniper Networks is 2nd.Their current market cap is $672.71M
Brand at a Glance
39%
Customer Loyalty
2.2/5
Product Quality
2.2/5
Pricing
2.2/5
Customer Service
Comtech Telecommunications Corp. Ranking
- #4 / 4 of its competitors
Comtech Telecommunications Corp. NPS
Comtech Telecommunications Corp.'s Net Promoter Score (NPS) is a -83 with 0% Promoters, 17% Passives, and 83% Detractors. Net Promoter Score tracks whether Comtech Telecommunications Corp.'s customers would recommend using the product based on a scale of -100 to 100.
Comtech Telecommunications Corp. Overall NPS
| 0% | Promoters |
|---|---|
| 17% | Passives |
| 83% | Detractors |
Comtech Telecommunications Corp. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -100 | Feb 2023 | -100 |
Aug 2023 -100 | Aug 2023 | -100 |
Mar 2024 -100 | Mar 2024 | -100 |
Oct 2024 -100 | Oct 2024 | -100 |
Mar 2025 -83 | Mar 2025 | -83 |
How Other Brands Compare
Comtech Telecommunications Corp. is ranked #4 for NPS among its competitors. Mercury Systems and Juniper Networks come in first and second, with CIENA CORPORATION coming in at third. Among those competitors, it is the lowest valued company behind CIENA CORPORATION.
Comtech Telecommunications Corp. |  Juniper Networks |  CIENA CORPORATION |  Mercury Systems | |
| Global Ranking | #- | #816 | #- | #- |
| NPS | -83 | 34 | 31 | 46 |
| Valuation Updated every 24 hours for public companies | $672.71M | $8.38B | $8.44B | $2.41B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Comtech Telecommunications Corp. NPS vs. Competitors
Compared to its competitors, Comtech Telecommunications Corp.'s NPS is rated right below Anaren.
| COMPANY | NPS Score | |
|---|---|---|
| Mercury Systems | 46 |
| Juniper Networks | 34 |
 | ADTRAN, INC. | 33 |
| CIENA CORPORATION | 31 |
 | Globecomm Systems | N/A |
 | Mini-Circuits | N/A |
 | Anaren | N/A |
| Comtech Telecommunications Corp. | -83 |
Comtech Telecommunications Corp. Customer Loyalty
39%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
39% of Comtech Telecommunications Corp. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Comtech Telecommunications Corp. Customer Loyalty vs. Competitors
Compared to its competitors, Comtech Telecommunications Corp.'s Customer Loyalty score is rated right above Globecomm Systems, and is preceded by Mercury Systems.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Juniper Networks | 86% |
| CIENA CORPORATION | 85% |
| ADTRAN, INC. | 84% |
| Mercury Systems | 83% |
| Comtech Telecommunications Corp. | 39% |
| Globecomm Systems | N/A |
| Mini-Circuits | N/A |
| Anaren | N/A |
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Comtech Telecommunications Corp. Product Quality
2.2/5
Comtech Telecommunications Corp. has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Comtech Telecommunications Corp. Product Information
Comtech Telecommunications Corp.’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.comtechtel.com
Comtech Telecommunications Corp. Product Quality vs. Competitors
Compared to its competitors, Comtech Telecommunications Corp.'s Product Quality score is rated right above Globecomm Systems, and is preceded by ADTRAN, INC..
| COMPANY | Product Quality Score | |
|---|---|---|
| Juniper Networks | 4.2/5 |
| CIENA CORPORATION | 4.1/5 |
| Mercury Systems | 3.8/5 |
| ADTRAN, INC. | 3.7/5 |
| Comtech Telecommunications Corp. | 2.2/5 |
| Globecomm Systems | N/A |
| Mini-Circuits | N/A |
| Anaren | N/A |
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Comtech Telecommunications Corp. Pricing
Comtech Telecommunications Corp. ROI & Value For Money
2.2/5
Comtech Telecommunications Corp. has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Comtech Telecommunications Corp. Pricing vs. Competitors
Compared to its competitors, Comtech Telecommunications Corp.'s ROI score is rated right above Globecomm Systems, and is preceded by Mercury Systems.
| COMPANY | Pricing Score | |
|---|---|---|
| Juniper Networks | 4.2/5 |
| ADTRAN, INC. | 3.8/5 |
| CIENA CORPORATION | 3.8/5 |
| Mercury Systems | 3.7/5 |
| Comtech Telecommunications Corp. | 2.2/5 |
| Globecomm Systems | N/A |
| Mini-Circuits | N/A |
| Anaren | N/A |
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Comtech Telecommunications Corp. Customer Satisfaction (CSAT)
Comtech Telecommunications Corp. Customer Satisfaction (CSAT) Score
17 / 100
Comtech Telecommunications Corp. has an overall Customer Satisfaction score of 17 rated by its users and customers.
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Very Satisfied
0%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
17%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Comtech Telecommunications Corp. Customer Satisfaction vs. Competitors
Compared to its competitors, Comtech Telecommunications Corp.'s Customer Satisfaction score is rated right above Globecomm Systems, and is preceded by ADTRAN, INC..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| CIENA CORPORATION | 85% |
| Mercury Systems | 83% |
| Juniper Networks | 78% |
| ADTRAN, INC. | 75% |
| Comtech Telecommunications Corp. | 17% |
| Globecomm Systems | 0% |
| Mini-Circuits | 0% |
| Anaren | 0% |
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Comtech Telecommunications Corp. Customer Service
2.2/5
Comtech Telecommunications Corp. has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Comtech Telecommunications Corp.'s Customer Service
Website
http://www.comtechtel.com
Comtech Telecommunications Corp. Customer Service vs. Competitors
Compared to its competitors, Comtech Telecommunications Corp.'s Customer Service score is rated right above Globecomm Systems, and is preceded by Mercury Systems.
| COMPANY | Customer Service Score | |
|---|---|---|
| Juniper Networks | 4.2/5 |
| CIENA CORPORATION | 4.1/5 |
| ADTRAN, INC. | 3.8/5 |
| Mercury Systems | 3.7/5 |
| Comtech Telecommunications Corp. | 2.2/5 |
| Globecomm Systems | N/A |
| Mini-Circuits | N/A |
| Anaren | N/A |
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Comtech Telecommunications Corp. as an Employer
2.7/5
Comtech Telecommunications Corp. has a 2.7/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Comtech Telecommunications Corp.
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Comtech Telecommunications Corp. scored a -83 for Net Promoter Score and a -38 for Employee Net Promoter Score. NPS gauges how likely a customer of Comtech Telecommunications Corp. would recommend the brand to a friend. ENPS measures how likely Comtech Telecommunications Corp. employees would recommend working at Comtech Telecommunications Corp. to a friend.
Net Promoter Score
-83
NPS Score
| 0% | Promoters |
|---|---|
| 17% | Passive |
| 83% | Detractors |
Employee Net Promoter Score
-38
eNPS Score
| 12% | Promoters |
|---|---|
| 38% | Passive |
| 50% | Detractors |
