46
NPS
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Mercury Systems
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About Mercury Systems' Brand
Mercury Systems, Inc. designs, manufactures and markets high-performance embedded, real-time digital signal and image Among its major competitors, Mercury Systems is ranked in 1st place for NPS while Raytheon Technologies is 2nd, and Comtech Telecommunications Corp. is 3rd.Their current market cap is $2.41B
Brand at a Glance
83%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Mercury Systems CMO
Mercury Systems Ranking
- #1 / 4 of its competitors
Mercury Systems NPS
Mercury Systems's Net Promoter Score (NPS) is a 46 with 64% Promoters, 18% Passives, and 18% Detractors. Net Promoter Score tracks whether Mercury Systems's customers would recommend using the product based on a scale of -100 to 100.
Mercury Systems Overall NPS
| 64% | Promoters |
|---|---|
| 18% | Passives |
| 18% | Detractors |
Mercury Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
May 2022 75 | May 2022 | 75 |
Aug 2022 80 | Aug 2022 | 80 |
Oct 2022 49 | Oct 2022 | 49 |
Jan 2023 57 | Jan 2023 | 57 |
Apr 2023 63 | Apr 2023 | 63 |
Jun 2023 55 | Jun 2023 | 55 |
Jun 2024 40 | Jun 2024 | 40 |
Sep 2024 45 | Sep 2024 | 45 |
How Other Brands Compare
Mercury Systems is ranked first for NPS among its competitors. Raytheon Technologies and Comtech Telecommunications Corp. come in second and third, with Nanotronics Imaging coming in at #4. Among those competitors, it is the second most valued company behind Raytheon Technologies.
Mercury Systems |  Raytheon Technologies |  Comtech Telecommunications Corp. |  Nanotronics Imaging | |
| Global Ranking | #- | #635 | #- | #- |
| NPS | 46 | 7 | -83 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $2.41B | $32.56B | $672.71M | $60.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mercury Systems NPS vs. Competitors
Compared to its competitors, Mercury Systems's NPS is rated right above Raytheon Technologies.
| COMPANY | NPS Score | |
|---|---|---|
| Mercury Systems | 46 |
| Raytheon Technologies | 7 |
| Comtech Telecommunications Corp. | -83 |
Mercury Systems Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Mercury Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Mercury Systems Customer Loyalty vs. Competitors
Compared to its competitors, Mercury Systems's Customer Loyalty score is rated right above Raytheon Technologies.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Mercury Systems | 83% |
| Raytheon Technologies | 74% |
| Comtech Telecommunications Corp. | 39% |
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Mercury Systems Product Quality
3.8/5
Mercury Systems has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Mercury Systems Product Information
Mercury Systems’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.mrcy.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
Mercury Systems Product Quality vs. Competitors
Compared to its competitors, Mercury Systems's Product Quality score is rated right above Raytheon Technologies.
| COMPANY | Product Quality Score | |
|---|---|---|
| Mercury Systems | 3.8/5 |
| Raytheon Technologies | 3.6/5 |
| Comtech Telecommunications Corp. | 2.2/5 |
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Mercury Systems Pricing
Mercury Systems ROI & Value For Money
3.7/5
Mercury Systems has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Mercury Systems Pricing vs. Competitors
Compared to its competitors, Mercury Systems's ROI score is rated right above Raytheon Technologies.
| COMPANY | Pricing Score | |
|---|---|---|
| Mercury Systems | 3.7/5 |
| Raytheon Technologies | 3.6/5 |
| Comtech Telecommunications Corp. | 2.2/5 |
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Mercury Systems Customer Satisfaction (CSAT)
Mercury Systems Customer Satisfaction (CSAT) Score
83 / 100
Mercury Systems has an overall Customer Satisfaction score of 83 rated by its users and customers.
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Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mercury Systems Customer Satisfaction vs. Competitors
Compared to its competitors, Mercury Systems's Customer Satisfaction score is rated right above Raytheon Technologies.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Mercury Systems | 83% |
| Raytheon Technologies | 61% |
| Comtech Telecommunications Corp. | 17% |
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Mercury Systems Customer Service
3.7/5
Mercury Systems has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Mercury Systems's Customer Service
Address
201 Riverneck Road, Chelmsford, MA
Website
http://www.mrcy.com
Phone Number
9782560852
Mercury Systems Customer Service vs. Competitors
Compared to its competitors, Mercury Systems's Customer Service score is rated right above Raytheon Technologies.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mercury Systems | 3.7/5 |
| Raytheon Technologies | 3.6/5 |
| Comtech Telecommunications Corp. | 2.2/5 |
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Mercury Systems as an Employer
2.5/5
Mercury Systems has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Mercury Systems scored a 46 for Net Promoter Score and a -47 for Employee Net Promoter Score. NPS gauges how likely a customer of Mercury Systems would recommend the brand to a friend. ENPS measures how likely Mercury Systems employees would recommend working at Mercury Systems to a friend.
Net Promoter Score
46
NPS Score
| 64% | Promoters |
|---|---|
| 18% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
-47
eNPS Score
| 16% | Promoters |
|---|---|
| 21% | Passive |
| 63% | Detractors |
