31
NPS
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CIENA CORPORATION
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About CIENA CORPORATION's Brand
Ciena is a networking systems, services, and software company. We're driven by a relentless pursuit of network innovation—enabling our customers to adapt within ever-changing environments to deliver richer, more connected experiences for their business and users. Among its major competitors, CIENA CORPORATION is ranked in 3rd place for NPS while Cisco is 1st, and Juniper Networks is 2nd.Their current market cap is $8.44B
Brand at a Glance
85%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
4.1/5
Customer Service
CIENA CORPORATION CMO
CIENA CORPORATION Ranking
- #3 / 4 of its competitors
CIENA CORPORATION NPS
CIENA CORPORATION's Net Promoter Score (NPS) is a 31 with 56% Promoters, 19% Passives, and 25% Detractors. Net Promoter Score tracks whether CIENA CORPORATION's customers would recommend using the product based on a scale of -100 to 100.
CIENA CORPORATION Overall NPS
| 56% | Promoters |
|---|---|
| 19% | Passives |
| 25% | Detractors |
CIENA CORPORATION NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 8 | Jun 2022 | 8 |
Jul 2022 13 | Jul 2022 | 13 |
Aug 2022 20 | Aug 2022 | 20 |
Oct 2022 24 | Oct 2022 | 24 |
Nov 2022 25 | Nov 2022 | 25 |
Sep 2023 22 | Sep 2023 | 22 |
Oct 2023 27 | Oct 2023 | 27 |
Nov 2023 28 | Nov 2023 | 28 |
Sep 2024 28 | Sep 2024 | 28 |
Mar 2025 25 | Mar 2025 | 25 |
Apr 2025 29 | Apr 2025 | 29 |
Aug 2025 30 | Aug 2025 | 30 |
How Other Brands Compare
CIENA CORPORATION is ranked third for NPS among its competitors. Cisco and Juniper Networks come in first and second, with Nokia coming in at #4. Among those competitors, it is the third most valued company behind Cisco.
CIENA CORPORATION |  Cisco |  Nokia |  Juniper Networks | |
| Global Ranking | #- | #71 | #357 | #816 |
| NPS | 31 | 36 | 17 | 34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $8.44B | $192.85B | $22.70B | $8.38B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CIENA CORPORATION NPS by Gender
CIENA CORPORATION's NPS was rated 0 by Male customers on Comparably.
Male
0
CIENA CORPORATION's NPS was rated by Male customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Female
N/A
CIENA CORPORATION's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
CIENA CORPORATION NPS vs. Competitors
Compared to its competitors, CIENA CORPORATION's NPS is rated right above Nokia, and is preceded by Juniper Networks.
| COMPANY | NPS Score | |
|---|---|---|
| Cisco | 36 |
| Juniper Networks | 34 |
| CIENA CORPORATION | 31 |
| Nokia | 17 |
 | Infinera Corporation | -10 |
 | Comtech Telecommunications Corp. | -83 |
CIENA CORPORATION Customer Reviews
Out of the 3 CIENA CORPORATION customer reviews 2 were positive and 1 was constructive. CIENA CORPORATION customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
CIENA CORPORATION Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of CIENA CORPORATION users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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CIENA CORPORATION Customer Loyalty Score by Gender
CIENA CORPORATION's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
CIENA CORPORATION Customer Loyalty Score by Industry
CIENA CORPORATION's Customer Loyalty score was rated 100% by Telecommunications industry customers.
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CIENA CORPORATION Customer Loyalty vs. Competitors
Compared to its competitors, CIENA CORPORATION's Customer Loyalty score is rated right above Cisco, and is preceded by Juniper Networks.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Juniper Networks | 86% |
| CIENA CORPORATION | 85% |
| Cisco | 81% |
| Nokia | 77% |
| Infinera Corporation | 65% |
| Comtech Telecommunications Corp. | 39% |
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CIENA CORPORATION Product Quality
4.1/5
CIENA CORPORATION has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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CIENA CORPORATION Product Information
CIENA CORPORATION’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Telecommunications industry rated CIENA CORPORATION's product the highest.
- Website
- http://www.ciena.com
- Company Size
- 5,001-10,000 Employees
Industry
Telecommunications
Quick Insights into CIENA CORPORATION Product Quality
CIENA CORPORATION's Product Quality score was rated highest by customers from the Telecommunications industry.
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Ranked CIENA CORPORATION Product Quality the Highest
CIENA CORPORATION Product Quality Score by Gender
CIENA CORPORATION's Product Quality score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
CIENA CORPORATION Product Quality Score by Industry
CIENA CORPORATION's Product Quality score was rated 4.3 stars by Telecommunications industry customers.
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CIENA CORPORATION Product Quality vs. Competitors
Compared to its competitors, CIENA CORPORATION's Product Quality score is rated right above Nokia, and is preceded by Cisco.
| COMPANY | Product Quality Score | |
|---|---|---|
| Juniper Networks | 4.2/5 |
| Cisco | 4.1/5 |
| CIENA CORPORATION | 4.1/5 |
| Nokia | 3.9/5 |
| Infinera Corporation | 3.5/5 |
| Comtech Telecommunications Corp. | 2.2/5 |
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CIENA CORPORATION Pricing
CIENA CORPORATION ROI & Value For Money
3.8/5
CIENA CORPORATION has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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CIENA CORPORATION Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Telecommunications industry.
Quick Insights into CIENA CORPORATION ROI
CIENA CORPORATION's ROI score was rated highest by Male customers.
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Ranked CIENA CORPORATION ROI the Highest
CIENA CORPORATION ROI Score by Gender
CIENA CORPORATION's ROI score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
CIENA CORPORATION ROI Score by Industry
CIENA CORPORATION's ROI score was rated 3.6 stars by Telecommunications industry customers.
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CIENA CORPORATION Pricing vs. Competitors
Compared to its competitors, CIENA CORPORATION's ROI score is rated right above Nokia, and is preceded by Cisco.
| COMPANY | Pricing Score | |
|---|---|---|
| Juniper Networks | 4.2/5 |
| Cisco | 4/5 |
| CIENA CORPORATION | 3.8/5 |
| Nokia | 3.8/5 |
| Infinera Corporation | 3/5 |
| Comtech Telecommunications Corp. | 2.2/5 |
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CIENA CORPORATION Customer Satisfaction (CSAT)
CIENA CORPORATION Customer Satisfaction (CSAT) Score
85 / 100
CIENA CORPORATION has an overall Customer Satisfaction score of 85 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
45%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CIENA CORPORATION Customer Satisfaction
CIENA CORPORATION's Customer Satisfaction score was rated highest by Male customers.
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Ranked CIENA CORPORATION Customer Satisfaction the Highest
CIENA CORPORATION Customer Satisfaction Score by Gender
CIENA CORPORATION's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
CIENA CORPORATION Customer Satisfaction Score by Industry
CIENA CORPORATION's Customer Satisfaction score was rated 100 points by Telecommunications industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}CIENA CORPORATION Customer Satisfaction vs. Competitors
Compared to its competitors, CIENA CORPORATION's Customer Satisfaction score is rated right above Juniper Networks.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| CIENA CORPORATION | 85% |
| Juniper Networks | 78% |
| Nokia | 78% |
| Cisco | 77% |
| Infinera Corporation | 71% |
| Comtech Telecommunications Corp. | 17% |
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CIENA CORPORATION Customer Service
4.1/5
CIENA CORPORATION has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About CIENA CORPORATION's Customer Service
Address
7035 Ridge Road, Hanover, MA 21076
Website
http://www.ciena.com
Phone Number
1-800-921-1141
CIENA CORPORATION's Social Links
Quick Insights into CIENA CORPORATION Customer Service
CIENA CORPORATION's Customer Service score was rated highest by customers from the Telecommunications industry.
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Ranked CIENA CORPORATION Customer Service the Highest
CIENA CORPORATION Customer Service Score by Gender
CIENA CORPORATION's Customer Service score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
CIENA CORPORATION Customer Service Score by Industry
CIENA CORPORATION's Customer Service score was rated 4 stars by Telecommunications industry customers.
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CIENA CORPORATION Customer Service vs. Competitors
Compared to its competitors, CIENA CORPORATION's Customer Service score is rated right above Cisco, and is preceded by Juniper Networks.
| COMPANY | Customer Service Score | |
|---|---|---|
| Juniper Networks | 4.2/5 |
| CIENA CORPORATION | 4.1/5 |
| Cisco | 4.1/5 |
| Nokia | 3.8/5 |
| Infinera Corporation | 3/5 |
| Comtech Telecommunications Corp. | 2.2/5 |
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CIENA CORPORATION as an Employer
4.6/5
CIENA CORPORATION has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
CIENA CORPORATION scored a 31 for Net Promoter Score and a 32 for Employee Net Promoter Score. NPS gauges how likely a customer of CIENA CORPORATION would recommend the brand to a friend. ENPS measures how likely CIENA CORPORATION employees would recommend working at CIENA CORPORATION to a friend.
Net Promoter Score
31
NPS Score
| 56% | Promoters |
|---|---|
| 19% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
32
eNPS Score
| 56% | Promoters |
|---|---|
| 20% | Passive |
| 24% | Detractors |
