-10
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Infinera Corporation
Marketing or Exec? Claim Your Free Account
About Infinera Corporation's Brand
Infinera Corporation provides optical networking systems based on photonic integration technology in the United States.
Brand at a Glance
65%
Customer Loyalty
3.5/5
Product Quality
3/5
Pricing
3/5
Customer Service
Infinera Corporation NPS
Infinera Corporation's Net Promoter Score (NPS) is a -10 with 20% Promoters, 50% Passives, and 30% Detractors. Net Promoter Score tracks whether Infinera Corporation's customers would recommend using the product based on a scale of -100 to 100.
Infinera Corporation Overall NPS
| 20% | Promoters |
|---|---|
| 50% | Passives |
| 30% | Detractors |
Infinera Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 -100 | Feb 2021 | -100 |
Oct 2021 -100 | Oct 2021 | -100 |
Mar 2022 -66 | Mar 2022 | -66 |
Nov 2022 -25 | Nov 2022 | -25 |
Mar 2023 -20 | Mar 2023 | -20 |
May 2023 -17 | May 2023 | -17 |
Jun 2023 -29 | Jun 2023 | -29 |
Aug 2023 -22 | Aug 2023 | -22 |
Mar 2024 -10 | Mar 2024 | -10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Infinera Corporation NPS by Gender
Infinera Corporation's NPS was rated -67 by Male customers on Comparably.
Male
-67
Infinera Corporation's NPS was rated -67 by Male customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Female
N/A
Infinera Corporation's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Infinera Corporation Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Infinera Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Infinera Corporation Customer Loyalty Score by Gender
Infinera Corporation's Customer Loyalty score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Infinera Corporation.
Male
40%
Yes
Female
N/A
Yes
Infinera Corporation Product Quality
3.5/5
Infinera Corporation has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Infinera Corporation's overall Product Quality score rated by its users and customers.
Infinera Corporation Product Information
Infinera Corporation’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.infinera.com
- Company Size
- 1,001-5,000 Employees
Industry
Business Services
Consumer Services
Enterprise
Hardware and Devices
Quick Insights into Infinera Corporation Product Quality
Infinera Corporation's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Infinera Corporation's Product Quality.
Ranked Infinera Corporation Product Quality the Highest
Infinera Corporation Product Quality Score by Gender
Infinera Corporation's Product Quality score was rated 2.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Infinera Corporation.
Male
2.3/5
Female
N/A
Infinera Corporation Pricing
Infinera Corporation ROI & Value For Money
3/5
Infinera Corporation has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Infinera Corporation's overall ROI score rated by its users and customers.
Quick Insights into Infinera Corporation ROI
Infinera Corporation's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Infinera Corporation's ROI score.
Ranked Infinera Corporation ROI the Highest
Infinera Corporation ROI Score by Gender
Infinera Corporation's ROI score was rated 2.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Infinera Corporation.
Male
2.1/5
Female
N/A
Infinera Corporation Customer Satisfaction (CSAT)
Infinera Corporation Customer Satisfaction (CSAT) Score
71 / 100
Infinera Corporation has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
28%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Infinera Corporation Customer Service
3/5
Infinera Corporation has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Infinera Corporation's overall Customer Service score rated by its users and customers.
About Infinera Corporation's Customer Service
Address
169 Java Drive, Sunnyvale, CA
Website
http://www.infinera.com
Phone Number
(140) 857-2520
Quick Insights into Infinera Corporation Customer Service
Infinera Corporation's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Infinera Corporation's Customer Service score.
Ranked Infinera Corporation Customer Service the Highest
Infinera Corporation Customer Service Score by Gender
Infinera Corporation's Customer Service score was rated 2.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Infinera Corporation.
Male
2.1/5
Female
N/A
Infinera Corporation as an Employer
2.6/5
Infinera Corporation has a 2.6/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Infinera Corporation scored a -10 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Infinera Corporation would recommend the brand to a friend. ENPS measures how likely Infinera Corporation employees would recommend working at Infinera Corporation to a friend.
Net Promoter Score
-10
NPS Score
| 20% | Promoters |
|---|---|
| 50% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 31% | Promoters |
|---|---|
| 38% | Passive |
| 31% | Detractors |
