-18
NPS
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Alcatel-Lucent
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About Alcatel-Lucent's Brand
Alcatel-Lucent provides IP and cloud networking and ultra-broadband fixed and wireless access solutions for service providers. Among its major competitors, Alcatel-Lucent is ranked in 7th place for NPS while BroadSoft is 1st, and Ericsson is 2nd.
Brand at a Glance
69%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
Alcatel-Lucent Ranking
- #4 / 4 of its competitors
Alcatel-Lucent NPS
Alcatel-Lucent's Net Promoter Score (NPS) is a -18 with 27% Promoters, 28% Passives, and 45% Detractors. Net Promoter Score tracks whether Alcatel-Lucent's customers would recommend using the product based on a scale of -100 to 100.
Alcatel-Lucent Overall NPS
| 27% | Promoters |
|---|---|
| 28% | Passives |
| 45% | Detractors |
Alcatel-Lucent NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
Jul 2020 50 | Jul 2020 | 50 |
Oct 2020 0 | Oct 2020 | 0 |
May 2021 0 | May 2021 | 0 |
Jun 2021 20 | Jun 2021 | 20 |
Jun 2022 0 | Jun 2022 | 0 |
Apr 2023 -15 | Apr 2023 | -15 |
Sep 2023 -25 | Sep 2023 | -25 |
Mar 2024 -30 | Mar 2024 | -30 |
Sep 2026 -18 | Sep 2026 | -18 |
How Other Brands Compare
Alcatel-Lucent is ranked #4 for NPS among its competitors. Ericsson and Juniper Networks come in first and second, with Avaya coming in at third.
Alcatel-Lucent |  Ericsson |  Juniper Networks |  Avaya | |
| Global Ranking | #- | #272 | #816 | #- |
| NPS | -18 | 35 | 34 | -13 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $40.52B | $8.38B | $2.45B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Alcatel-Lucent NPS by Gender
Female customers rated Alcatel-Lucent's NPS 66 points higher than Male customers.
Male
-100
Alcatel-Lucent's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-34
Alcatel-Lucent's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Alcatel-Lucent NPS vs. Competitors
Compared to its competitors, Alcatel-Lucent's NPS is rated right below Avaya.
| COMPANY | NPS Score | |
|---|---|---|
 | BroadSoft | 75 |
| Ericsson | 35 |
| Juniper Networks | 34 |
 | Aviat Networks | 30 |
 | ZTE | -10 |
| Avaya | -13 |
| Alcatel-Lucent | -18 |
Alcatel-Lucent Customer Reviews
Out of the 3 Alcatel-Lucent customer reviews 1 was positive and 2 were constructive. Alcatel-Lucent customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Alcatel-Lucent Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Alcatel-Lucent users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Alcatel-Lucent Customer Loyalty Score by Gender
Alcatel-Lucent's Customer Loyalty score was rated 70 by both Female and Male customers on Comparably.
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Male
70%
Yes
Female
70%
Yes
Alcatel-Lucent Customer Loyalty Score by Industry
Alcatel-Lucent's Customer Loyalty score was rated 82% by Tech industry customers.
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Alcatel-Lucent Customer Loyalty vs. Competitors
Compared to its competitors, Alcatel-Lucent's Customer Loyalty score is rated right above Avaya, and is preceded by Ericsson.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| BroadSoft | 100% |
| ZTE | 90% |
| Juniper Networks | 87% |
| Aviat Networks | 79% |
| Ericsson | 78% |
| Alcatel-Lucent | 69% |
| Avaya | 67% |
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Alcatel-Lucent Product Quality
3.2/5
Alcatel-Lucent has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Alcatel-Lucent Product Information
Alcatel-Lucent’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Alcatel-Lucent's product the highest.
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Enterprise
Hardware and Devices
Small Business Services
Quick Insights into Alcatel-Lucent Product Quality
Alcatel-Lucent's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Alcatel-Lucent Product Quality the Highest
Ranked Alcatel-Lucent Product Quality the Lowest
Alcatel-Lucent Product Quality Score by Gender
Female customers rated Alcatel-Lucent's Product Quality score 2 stars higher than Male customers.
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Male
1.5/5
Female
3.5/5
Alcatel-Lucent Product Quality Score by Industry
Alcatel-Lucent's Product Quality score was rated 3.4 stars by Tech industry customers.
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Alcatel-Lucent Product Quality vs. Competitors
Compared to its competitors, Alcatel-Lucent's Product Quality score is rated right above Avaya, and is preceded by ZTE.
| COMPANY | Product Quality Score | |
|---|---|---|
| BroadSoft | 4.5/5 |
| Juniper Networks | 4.2/5 |
| Ericsson | 4.1/5 |
| Aviat Networks | 4.1/5 |
| ZTE | 3.6/5 |
| Alcatel-Lucent | 3.2/5 |
| Avaya | 3.1/5 |
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Alcatel-Lucent Pricing
Alcatel-Lucent ROI & Value For Money
3.1/5
Alcatel-Lucent has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Alcatel-Lucent Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Alcatel-Lucent ROI
Alcatel-Lucent's ROI score was rated highest by customers from the Tech industry, and rated lowest by Male customers.
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Ranked Alcatel-Lucent ROI the Highest
Ranked Alcatel-Lucent ROI the Lowest
Alcatel-Lucent ROI Score by Gender
Female customers rated Alcatel-Lucent's ROI score 1.5 stars higher than Male customers.
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Male
1.6/5
Female
3.1/5
Alcatel-Lucent ROI Score by Industry
Alcatel-Lucent's ROI score was rated 3.6 stars by Tech industry customers.
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Alcatel-Lucent Pricing vs. Competitors
Compared to its competitors, Alcatel-Lucent's ROI score is rated right below Avaya.
| COMPANY | Pricing Score | |
|---|---|---|
| BroadSoft | 4.2/5 |
| Juniper Networks | 4.2/5 |
| Ericsson | 4/5 |
| Aviat Networks | 4/5 |
| ZTE | 3.6/5 |
| Avaya | 3.3/5 |
| Alcatel-Lucent | 3.1/5 |
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Alcatel-Lucent Customer Satisfaction (CSAT)
Alcatel-Lucent Customer Satisfaction (CSAT) Score
40 / 100
Alcatel-Lucent has an overall Customer Satisfaction score of 40 rated by its users and customers.
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Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Alcatel-Lucent Customer Satisfaction
Alcatel-Lucent's Customer Satisfaction score was rated highest by Female customers.
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Ranked Alcatel-Lucent Customer Satisfaction the Highest
Alcatel-Lucent Customer Satisfaction Score by Gender
Alcatel-Lucent's Customer Satisfaction score was rated 67 by Female customers on Comparably.
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67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Alcatel-Lucent Customer Satisfaction vs. Competitors
Compared to its competitors, Alcatel-Lucent's Customer Satisfaction score is rated right below Avaya.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| BroadSoft | 100% |
| Aviat Networks | 86% |
| ZTE | 80% |
| Juniper Networks | 79% |
| Ericsson | 75% |
| Avaya | 48% |
| Alcatel-Lucent | 40% |
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Alcatel-Lucent Customer Service
3/5
Alcatel-Lucent has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Alcatel-Lucent's Customer Service
Address
148/152 route de la Reine, Paris, OH 92100
Website
https://www.al-enterprise.com/
Phone Number
<<not-applicable>>
Quick Insights into Alcatel-Lucent Customer Service
Alcatel-Lucent's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Alcatel-Lucent Customer Service the Highest
Ranked Alcatel-Lucent Customer Service the Lowest
Alcatel-Lucent Customer Service Score by Gender
Female customers rated Alcatel-Lucent's Customer Service score 1.8 stars higher than Male customers.
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Male
1.5/5
Female
3.3/5
Alcatel-Lucent Customer Service Score by Industry
Alcatel-Lucent's Customer Service score was rated 3.1 stars by Tech industry customers.
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Alcatel-Lucent Customer Service vs. Competitors
Compared to its competitors, Alcatel-Lucent's Customer Service score is rated right below Avaya.
| COMPANY | Customer Service Score | |
|---|---|---|
| BroadSoft | 4.5/5 |
| Juniper Networks | 4.3/5 |
| Ericsson | 4.1/5 |
| Aviat Networks | 3.9/5 |
| ZTE | 3.7/5 |
| Avaya | 3.4/5 |
| Alcatel-Lucent | 3/5 |
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Alcatel-Lucent as an Employer
2.2/5
Alcatel-Lucent has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Alcatel-Lucent scored a -18 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Alcatel-Lucent would recommend the brand to a friend. ENPS measures how likely Alcatel-Lucent employees would recommend working at Alcatel-Lucent to a friend.
Net Promoter Score
-18
NPS Score
| 27% | Promoters |
|---|---|
| 28% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
