36
NPS
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Aviat Networks
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About Aviat Networks' Brand
Aviat Networks formerly Harris Stratex Networks, Inc., incorporated in 2006, is a supplier of wireless transmission Among its major competitors, Aviat Networks is ranked in 2nd place for NPS while Casa Systems is 1st, and Ericsson is 3rd.Their current market cap is $364.05M
Brand at a Glance
76%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
Aviat Networks CMO
Shaun McFall
Mr. Shaun McFall serves as Chief Marketing & Strategy Officer and Senior Vice President at Aviat Networks, Inc. Mr. McFall served as Chief Strategy Officer of Aviat Networks, Inc. since 2015. Mr. McFall served as the Chief Marketing Officer of Aviat Networks, Inc. (formerly Harris Stratex Networks Inc) since July 2008. He served as a Vice President of Marketing at Aviat Networks, Inc. He has been with Harris Stratex Networks since 1989. His initial assignment was in new business development, first in the UK and later the European market. In 1994, he assumed responsibility for worldwide product marketing. He has over 20 years of experience in the wireless telecommunications industry, holding prior positions with two UK based companies: Ferranti International Signal plc. and GEC Telecommunications Ltd. Mr. McFall holds a Bachelor of Science degree in Electrical and Electronic Engineering from the University of Strathclyde in Glasgow, UK.
Aviat Networks Ranking
- #1 / 4 of its competitors
Aviat Networks NPS
Aviat Networks's Net Promoter Score (NPS) is a 36 with 49% Promoters, 38% Passives, and 13% Detractors. Net Promoter Score tracks whether Aviat Networks's customers would recommend using the product based on a scale of -100 to 100.
Aviat Networks Overall NPS
| 49% | Promoters |
|---|---|
| 38% | Passives |
| 13% | Detractors |
Aviat Networks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 -100 | Apr 2021 | -100 |
Sep 2022 -50 | Sep 2022 | -50 |
Sep 2023 0 | Sep 2023 | 0 |
Dec 2023 0 | Dec 2023 | 0 |
Jun 2024 20 | Jun 2024 | 20 |
Jul 2024 17 | Jul 2024 | 17 |
Dec 2024 27 | Dec 2024 | 27 |
Jun 2025 38 | Jun 2025 | 38 |
How Other Brands Compare
Aviat Networks is ranked first for NPS among its competitors. Ericsson and Fujitsu come in second and third, with AXT Inc coming in at #4. Among those competitors, it is the lowest valued company behind Ericsson.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aviat Networks NPS by Gender
Aviat Networks's NPS was rated 67 by Male customers on Comparably.
Male
67
Aviat Networks's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
N/A
Aviat Networks's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Aviat Networks NPS vs. Competitors
Compared to its competitors, Aviat Networks's NPS is rated right above Ericsson, and is preceded by Casa Systems.
| COMPANY | NPS Score | |
|---|---|---|
 | Casa Systems | 100 |
| Aviat Networks | 36 |
 | Ericsson | 34 |
 | Fujitsu | 11 |
 | Quantenna Communications | N/A |
 | Lucent | N/A |
| AXT Inc | N/A |
 | Alcatel-Lucent | -30 |
Aviat Networks Customer Reviews
Out of the 2 Aviat Networks customer reviews 2 were positive and 0 were constructive. Aviat Networks customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Aviat Networks Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Aviat Networks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Aviat Networks Customer Loyalty Score by Gender
Aviat Networks's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Aviat Networks Customer Loyalty vs. Competitors
Compared to its competitors, Aviat Networks's Customer Loyalty score is rated right above Alcatel-Lucent, and is preceded by Ericsson.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Fujitsu | 82% |
| Ericsson | 79% |
| Aviat Networks | 76% |
| Alcatel-Lucent | 66% |
| Casa Systems | N/A |
| Quantenna Communications | N/A |
| Lucent | N/A |
| AXT Inc | N/A |
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Aviat Networks Product Quality
4/5
Aviat Networks has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Aviat Networks Product Information
Aviat Networks’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.aviatnetworks.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Hardware and Devices
Quick Insights into Aviat Networks Product Quality
Aviat Networks's Product Quality score was rated highest by Male customers.
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Ranked Aviat Networks Product Quality the Highest
Aviat Networks Product Quality Score by Gender
Aviat Networks's Product Quality score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Aviat Networks Product Quality vs. Competitors
Compared to its competitors, Aviat Networks's Product Quality score is rated right above Fujitsu, and is preceded by Ericsson.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ericsson | 4.1/5 |
| Aviat Networks | 4/5 |
| Fujitsu | 3.9/5 |
| Alcatel-Lucent | 3.1/5 |
| Casa Systems | N/A |
| Quantenna Communications | N/A |
| Lucent | N/A |
| AXT Inc | N/A |
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Aviat Networks Pricing
Aviat Networks ROI & Value For Money
4/5
Aviat Networks has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into Aviat Networks ROI
Aviat Networks's ROI score was rated highest by Male customers.
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Ranked Aviat Networks ROI the Highest
Aviat Networks ROI Score by Gender
Aviat Networks's ROI score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
Aviat Networks Pricing vs. Competitors
Compared to its competitors, Aviat Networks's ROI score is rated right above Fujitsu, and is preceded by Ericsson.
| COMPANY | Pricing Score | |
|---|---|---|
| Ericsson | 4/5 |
| Aviat Networks | 4/5 |
| Fujitsu | 4/5 |
| Alcatel-Lucent | 2.9/5 |
| Casa Systems | N/A |
| Quantenna Communications | N/A |
| Lucent | N/A |
| AXT Inc | N/A |
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Aviat Networks Customer Satisfaction (CSAT)
Aviat Networks Customer Satisfaction (CSAT) Score
80 / 100
Aviat Networks has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Aviat Networks Customer Satisfaction
Aviat Networks's Customer Satisfaction score was rated highest by Male customers.
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Ranked Aviat Networks Customer Satisfaction the Highest
Aviat Networks Customer Satisfaction Score by Gender
Aviat Networks's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 100% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Aviat Networks Customer Satisfaction vs. Competitors
Compared to its competitors, Aviat Networks's Customer Satisfaction score is rated right above Ericsson.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Aviat Networks | 80% |
| Ericsson | 75% |
| Fujitsu | 72% |
| Alcatel-Lucent | 25% |
| Casa Systems | 0% |
| Quantenna Communications | 0% |
| Lucent | 0% |
| AXT Inc | 0% |
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Aviat Networks Customer Service
3.9/5
Aviat Networks has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Aviat Networks's Customer Service
Address
Santa Clara, CA
Website
http://www.aviatnetworks.com
Phone Number
408-567-7000
Quick Insights into Aviat Networks Customer Service
Aviat Networks's Customer Service score was rated highest by Male customers.
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Ranked Aviat Networks Customer Service the Highest
Aviat Networks Customer Service Score by Gender
Aviat Networks's Customer Service score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
Aviat Networks Customer Service vs. Competitors
Compared to its competitors, Aviat Networks's Customer Service score is rated right above Fujitsu, and is preceded by Ericsson.
| COMPANY | Customer Service Score | |
|---|---|---|
| Ericsson | 4.1/5 |
| Aviat Networks | 3.9/5 |
| Fujitsu | 3.9/5 |
| Alcatel-Lucent | 2.8/5 |
| Casa Systems | N/A |
| Quantenna Communications | N/A |
| Lucent | N/A |
| AXT Inc | N/A |
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Aviat Networks as an Employer
4.1/5
Aviat Networks has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Aviat Networks scored a 36 for Net Promoter Score and a 62 for Employee Net Promoter Score. NPS gauges how likely a customer of Aviat Networks would recommend the brand to a friend. ENPS measures how likely Aviat Networks employees would recommend working at Aviat Networks to a friend.
Net Promoter Score
36
NPS Score
| 49% | Promoters |
|---|---|
| 38% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
62
eNPS Score
| 62% | Promoters |
|---|---|
| 38% | Passive |
| 0% | Detractors |
