50
NPS
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EXFO
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About EXFO's Brand
EXFO provides test and monitoring solutions for network service providers and equipment manufacturers. Among its major competitors, EXFO is ranked in 2nd place for NPS while Ixia is 1st, and Anritsu Company is 3rd.Their current market cap is $113.79M
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
5/5
Pricing
3/5
Customer Service
EXFO Ranking
- #2 / 4 of its competitors
EXFO NPS
EXFO's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether EXFO's customers would recommend using the product based on a scale of -100 to 100.
EXFO Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
EXFO NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 0 | Apr 2023 | 0 |
Mar 2024 50 | Mar 2024 | 50 |
How Other Brands Compare
EXFO is ranked second for NPS among its competitors. Ixia and Juniper Networks come in first and third, with ADTRAN, INC. coming in at #4. Among those competitors, it is the lowest valued company behind Ixia.
EXFO |  Juniper Networks |  Ixia |  ADTRAN, INC. | |
| Global Ranking | #- | #816 | #- | #- |
| NPS | 50 | 34 | 100 | 33 |
| Valuation Updated every 24 hours for public companies | $113.79M | $8.38B | $26.46B | $832.97M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EXFO NPS vs. Competitors
Compared to its competitors, EXFO's NPS is rated right above Anritsu Company, and is preceded by Ixia.
| COMPANY | NPS Score | |
|---|---|---|
| Ixia | 100 |
| EXFO | 50 |
 | Anritsu Company | 42 |
 | Sierra Wireless | 37 |
| Juniper Networks | 34 |
| ADTRAN, INC. | 33 |
 | JDSU | N/A |
EXFO Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of EXFO users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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EXFO Customer Loyalty vs. Competitors
Compared to its competitors, EXFO's Customer Loyalty score is rated right above Juniper Networks, and is preceded by Ixia.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ixia | 100% |
| EXFO | 100% |
| Juniper Networks | 86% |
| Anritsu Company | 85% |
| ADTRAN, INC. | 84% |
| Sierra Wireless | 76% |
| JDSU | N/A |
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EXFO Product Quality
2.5/5
EXFO has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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EXFO Product Information
EXFO’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.exfo.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Ecommerce and Marketplaces
EXFO Product Quality vs. Competitors
Compared to its competitors, EXFO's Product Quality score is rated right above JDSU, and is preceded by ADTRAN, INC..
| COMPANY | Product Quality Score | |
|---|---|---|
| Sierra Wireless | 4.3/5 |
| Juniper Networks | 4.2/5 |
| Ixia | 4/5 |
| Anritsu Company | 3.9/5 |
| ADTRAN, INC. | 3.7/5 |
| EXFO | 2.5/5 |
| JDSU | N/A |
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EXFO Pricing
EXFO ROI & Value For Money
5/5
EXFO has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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EXFO Pricing vs. Competitors
Compared to its competitors, EXFO's ROI score is rated right above Juniper Networks.
| COMPANY | Pricing Score | |
|---|---|---|
| EXFO | 5/5 |
| Juniper Networks | 4.2/5 |
| Sierra Wireless | 4.2/5 |
| Ixia | 4/5 |
| Anritsu Company | 3.8/5 |
| ADTRAN, INC. | 3.8/5 |
| JDSU | N/A |
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EXFO Customer Satisfaction (CSAT)
EXFO Customer Satisfaction (CSAT) Score
100 / 100
EXFO has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
EXFO Customer Satisfaction vs. Competitors
Compared to its competitors, EXFO's Customer Satisfaction score is rated right above Sierra Wireless, and is preceded by Ixia.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Ixia | 100% |
| EXFO | 100% |
| Sierra Wireless | 86% |
| Juniper Networks | 78% |
| Anritsu Company | 75% |
| ADTRAN, INC. | 75% |
| JDSU | 0% |
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EXFO Customer Service
3/5
EXFO has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About EXFO's Customer Service
Address
400 Godin Avenue, Quebeck, TN
Website
http://www.exfo.com
Phone Number
14186832170
EXFO Customer Service vs. Competitors
Compared to its competitors, EXFO's Customer Service score is rated right above JDSU, and is preceded by Anritsu Company.
| COMPANY | Customer Service Score | |
|---|---|---|
| Sierra Wireless | 4.2/5 |
| Juniper Networks | 4.2/5 |
| Ixia | 4/5 |
| ADTRAN, INC. | 3.8/5 |
| Anritsu Company | 3.7/5 |
| EXFO | 3/5 |
| JDSU | N/A |
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EXFO as an Employer
2.5/5
EXFO has a 2.5/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
EXFO scored a 50 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of EXFO would recommend the brand to a friend. ENPS measures how likely EXFO employees would recommend working at EXFO to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 28% | Promoters |
|---|---|
| 29% | Passive |
| 43% | Detractors |
