100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Ixia
Marketing or Exec? Claim Your Free Account
About Ixia's Brand
Ixia provides IP network validation and network visibility solutions for equipment manufacturers, service providers and government agencies.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Ixia NPS
Ixia's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Ixia's customers would recommend using the product based on a scale of -100 to 100.
Ixia Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Ixia NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ixia Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Ixia users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ixia Product Quality
4/5
Ixia has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Ixia's overall Product Quality score rated by its users and customers.
Ixia Product Information
Ixia’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.ixiacom.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
Productivity
Social
Ixia Pricing
Ixia ROI & Value For Money
4/5
Ixia has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Ixia's overall ROI score rated by its users and customers.
Ixia Customer Satisfaction (CSAT)
Ixia Customer Satisfaction (CSAT) Score
100 / 100
Ixia has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ixia Customer Service
4/5
Ixia has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Ixia's overall Customer Service score rated by its users and customers.
About Ixia's Customer Service
Address
26601 Agoura Rd., Calabasas, CA 91302
Website
http://www.ixiacom.com
Phone Number
(877) 367-4942
Ixia as an Employer
4.5/5
Ixia has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Ixia scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Ixia would recommend the brand to a friend. ENPS measures how likely Ixia employees would recommend working at Ixia to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
