10
NPS
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Sierra Wireless
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About Sierra Wireless' Brand
provides wireless wide area modem Among its major competitors, Sierra Wireless is ranked in 5th place for NPS while Spireon is 1st, and EXFO is 2nd.Their current market cap is $688.45M
Brand at a Glance
79%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
Sierra Wireless CMO
Sierra Wireless Ranking
- #3 / 4 of its competitors
Sierra Wireless NPS
Sierra Wireless's Net Promoter Score (NPS) is a 10 with 50% Promoters, 10% Passives, and 40% Detractors. Net Promoter Score tracks whether Sierra Wireless's customers would recommend using the product based on a scale of -100 to 100.
Sierra Wireless Overall NPS
| 50% | Promoters |
|---|---|
| 10% | Passives |
| 40% | Detractors |
Sierra Wireless NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Oct 2022 60 | Oct 2022 | 60 |
Dec 2022 33 | Dec 2022 | 33 |
Apr 2023 43 | Apr 2023 | 43 |
May 2023 37 | May 2023 | 37 |
Oct 2026 10 | Oct 2026 | 10 |
How Other Brands Compare
Sierra Wireless is ranked third for NPS among its competitors. Juniper Networks and Cradlepoint, Inc. come in first and second, with Lantronix coming in at #4. Among those competitors, it is the second most valued company behind Juniper Networks.
Sierra Wireless |  Juniper Networks |  Cradlepoint, Inc. |  Lantronix | |
| Global Ranking | #- | #816 | #- | #- |
| NPS | 10 | 34 | 28 | 0 |
| Valuation Updated every 24 hours for public companies | $688.45M | $8.38B | $450.00M | $130.64M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sierra Wireless NPS by Gender
Sierra Wireless's NPS was rated 0 by Male customers on Comparably.
Male
0
Sierra Wireless's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
Sierra Wireless's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Sierra Wireless NPS vs. Competitors
Compared to its competitors, Sierra Wireless's NPS is rated right above Kontron, and is preceded by Cradlepoint, Inc..
| COMPANY | NPS Score | |
|---|---|---|
 | Spireon | 52 |
 | EXFO | 50 |
| Juniper Networks | 34 |
| Cradlepoint, Inc. | 28 |
| Sierra Wireless | 10 |
 | Kontron | 0 |
 | Arcadyan Technology Corporation | 0 |
| Lantronix | 0 |
 | Numerex | N/A |
Sierra Wireless Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Sierra Wireless users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Sierra Wireless Customer Loyalty Score by Gender
Sierra Wireless's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Sierra Wireless Customer Loyalty vs. Competitors
Compared to its competitors, Sierra Wireless's Customer Loyalty score is rated right above Kontron, and is preceded by Cradlepoint, Inc..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| EXFO | 100% |
| Arcadyan Technology Corporation | 100% |
| Lantronix | 100% |
| Spireon | 92% |
| Juniper Networks | 87% |
| Cradlepoint, Inc. | 81% |
| Sierra Wireless | 79% |
| Kontron | 55% |
| Numerex | N/A |
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Sierra Wireless Product Quality
4.1/5
Sierra Wireless has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Sierra Wireless Product Information
Sierra Wireless’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Mobile App
Quick Insights into Sierra Wireless Product Quality
Sierra Wireless's Product Quality score was rated highest by Male customers.
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Ranked Sierra Wireless Product Quality the Highest
Sierra Wireless Product Quality Score by Gender
Sierra Wireless's Product Quality score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Sierra Wireless Product Quality vs. Competitors
Compared to its competitors, Sierra Wireless's Product Quality score is rated right above Kontron, and is preceded by Juniper Networks.
| COMPANY | Product Quality Score | |
|---|---|---|
| Lantronix | 5/5 |
| Spireon | 4.3/5 |
| Juniper Networks | 4.2/5 |
| Sierra Wireless | 4.1/5 |
| Kontron | 4/5 |
| Arcadyan Technology Corporation | 3.7/5 |
| Cradlepoint, Inc. | 3.3/5 |
| EXFO | 2.5/5 |
| Numerex | N/A |
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Sierra Wireless Pricing
Sierra Wireless ROI & Value For Money
4/5
Sierra Wireless has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into Sierra Wireless ROI
Sierra Wireless's ROI score was rated highest by Male customers.
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Ranked Sierra Wireless ROI the Highest
Sierra Wireless ROI Score by Gender
Sierra Wireless's ROI score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Sierra Wireless Pricing vs. Competitors
Compared to its competitors, Sierra Wireless's ROI score is rated right above Arcadyan Technology Corporation, and is preceded by Kontron.
| COMPANY | Pricing Score | |
|---|---|---|
| EXFO | 5/5 |
| Spireon | 4.2/5 |
| Juniper Networks | 4.2/5 |
| Kontron | 4.2/5 |
| Sierra Wireless | 4/5 |
| Arcadyan Technology Corporation | 3.5/5 |
| Lantronix | 3.5/5 |
| Cradlepoint, Inc. | 3.3/5 |
| Numerex | N/A |
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Sierra Wireless Customer Satisfaction (CSAT)
Sierra Wireless Customer Satisfaction (CSAT) Score
67 / 100
Sierra Wireless has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
22%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sierra Wireless Customer Satisfaction
Sierra Wireless's Customer Satisfaction score was rated highest by Male customers.
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Ranked Sierra Wireless Customer Satisfaction the Highest
Sierra Wireless Customer Satisfaction Score by Gender
Sierra Wireless's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
Sierra Wireless Customer Satisfaction vs. Competitors
Compared to its competitors, Sierra Wireless's Customer Satisfaction score is rated right above Cradlepoint, Inc., and is preceded by Juniper Networks.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| EXFO | 100% |
| Kontron | 100% |
| Spireon | 89% |
| Juniper Networks | 79% |
| Sierra Wireless | 67% |
| Cradlepoint, Inc. | 51% |
| Arcadyan Technology Corporation | 50% |
| Lantronix | 0% |
| Numerex | 0% |
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Sierra Wireless Customer Service
4.1/5
Sierra Wireless has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Sierra Wireless's Customer Service
Address
13811 Wireless Way, BC, Richmond, CA
Website
http://www.sierrawireless.com
Quick Insights into Sierra Wireless Customer Service
Sierra Wireless's Customer Service score was rated highest by Male customers.
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Ranked Sierra Wireless Customer Service the Highest
Sierra Wireless Customer Service Score by Gender
Sierra Wireless's Customer Service score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Sierra Wireless Customer Service vs. Competitors
Compared to its competitors, Sierra Wireless's Customer Service score is rated right above Kontron, and is preceded by Spireon.
| COMPANY | Customer Service Score | |
|---|---|---|
| Juniper Networks | 4.3/5 |
| Spireon | 4.2/5 |
| Sierra Wireless | 4.1/5 |
| Kontron | 3.7/5 |
| Cradlepoint, Inc. | 3.6/5 |
| Arcadyan Technology Corporation | 3.5/5 |
| Lantronix | 3.5/5 |
| EXFO | 3/5 |
| Numerex | N/A |
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Sierra Wireless as an Employer
3.5/5
Sierra Wireless has a 3.5/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Sierra Wireless scored a 10 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of Sierra Wireless would recommend the brand to a friend. ENPS measures how likely Sierra Wireless employees would recommend working at Sierra Wireless to a friend.
Net Promoter Score
10
NPS Score
| 50% | Promoters |
|---|---|
| 10% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 27% | Promoters |
|---|---|
| 28% | Passive |
| 45% | Detractors |
