52
NPS
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Spireon
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About Spireon's Brand
Spireon® is a vehicle intelligence company, providing visibility and insights from connected vehicles to help businesses run smarter, and people drive safer.
Brand at a Glance
92%
Customer Loyalty
4.3/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Spireon NPS
Spireon's Net Promoter Score (NPS) is a 52 with 76% Promoters, 0% Passives, and 24% Detractors. Net Promoter Score tracks whether Spireon's customers would recommend using the product based on a scale of -100 to 100.
Spireon Overall NPS
| 76% | Promoters |
|---|---|
| 0% | Passives |
| 24% | Detractors |
Spireon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 100 | Jul 2022 | 100 |
Nov 2022 100 | Nov 2022 | 100 |
Dec 2022 100 | Dec 2022 | 100 |
Jan 2023 87 | Jan 2023 | 87 |
Jun 2023 77 | Jun 2023 | 77 |
Aug 2023 73 | Aug 2023 | 73 |
Oct 2023 65 | Oct 2023 | 65 |
Dec 2023 68 | Dec 2023 | 68 |
Feb 2025 61 | Feb 2025 | 61 |
May 2025 55 | May 2025 | 55 |
Jul 2025 50 | Jul 2025 | 50 |
Dec 2025 51 | Dec 2025 | 51 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Spireon NPS by Gender
Female customers rated Spireon's NPS 36 points higher than Male customers.
Male
64
Spireon's NPS was rated 64 by Male customers on Comparably.
82%
Promoters
0%
Passives
18%
Detractors
Female
100
Spireon's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Spireon NPS by Ethnicity
Spireon's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 82 | Caucasian | 82 |
Other 60 | Other | 60 |
Spireon NPS by Age
Spireon's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Spireon NPS by Usage
Spireon's NPS was rated the highest by customers who have used Spireon's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 50 | Less than 1 Year | 50 |
1 to 2 Years 100 | 1 to 2 Years | 100 |
2 to 5 Years 66 | 2 to 5 Years | 66 |
Spireon Customer Reviews
Out of the 8 Spireon customer reviews 7 were positive and 1 was constructive. Spireon customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Spireon Customer Loyalty
92%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
92% of Spireon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Spireon Customer Loyalty Score by Gender
Female customers rated Spireon's Customer Loyalty score 8% higher than Male customers.
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Male
92%
Yes
Female
100%
Yes
Spireon Customer Loyalty Score by Ethnicity
Spireon's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Spireon.
100
out of 100
Caucasian
82
out of 100
Other
Spireon Customer Loyalty Score by Age
Spireon's Customer Loyalty score was rated 100% by customers ages 41-45 and customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Spireon.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
46-50 100% | 46-50 | 100% |
51-55 100% | 51-55 | 100% |
56-60 100% | 56-60 | 100% |
Spireon Customer Loyalty Score by Usage
Spireon's Customer Loyalty score was rated the highest by customers who have used Spireon's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Spireon Customer Loyalty Score by Industry
Spireon's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Spireon Product Quality
4.3/5
Spireon has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Spireon Product Information
Spireon’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated Spireon's product the highest. Reviewers from the Tech industry rated Spireon the lowest at 3.4.
- Website
- http://spireon.com
- Company Size
- 201-500 Employees
Industry
Transportation
Quick Insights into Spireon Product Quality
Spireon's Product Quality score was rated highest by customers who have used Spireon's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
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Ranked Spireon Product Quality the Highest
Ranked Spireon Product Quality the Lowest
Spireon Product Quality Score by Gender
Female customers rated Spireon's Product Quality score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Spireon.
Male
4.2/5
Female
5/5
Spireon Product Quality Score by Ethnicity
Spireon's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Spireon.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.7 | Caucasian | 4.7 |
Other 4.1 | Other | 4.1 |
Spireon Product Quality Score by Age
Spireon's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Spireon.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 5 | 41-45 | 5 |
46-50 4.1 | 46-50 | 4.1 |
51-55 5 | 51-55 | 5 |
56-60 5 | 56-60 | 5 |
Spireon Product Quality Score by Usage
Spireon's Product Quality score was rated the highest by customers who have used Spireon's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Spireon Product Quality Score by Industry
Spireon's Product Quality score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.
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Spireon Pricing
Spireon ROI & Value For Money
4.2/5
Spireon has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Spireon Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consumer Services industry. The users from the Tech industry think that they had the lowest ROI from Spireon.
Quick Insights into Spireon ROI
Spireon's ROI score was rated highest by customers ages 51-55, and rated lowest by customers from the Tech industry.
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Ranked Spireon ROI the Highest
Ranked Spireon ROI the Lowest
Spireon ROI Score by Gender
Female customers rated Spireon's ROI score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Spireon.
Male
4.2/5
Female
5/5
Spireon ROI Score by Ethnicity
Spireon's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Spireon.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Other 4.1 | Other | 4.1 |
Spireon ROI Score by Age
Spireon's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Spireon.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.8 | 41-45 | 4.8 |
46-50 4 | 46-50 | 4 |
51-55 5 | 51-55 | 5 |
56-60 5 | 56-60 | 5 |
Spireon ROI Score by Usage
Spireon's ROI score was rated the highest by customers who have used Spireon's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Spireon ROI Score by Industry
Spireon's ROI score was rated the highest by Consumer Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Spireon Customer Satisfaction (CSAT)
Spireon Customer Satisfaction (CSAT) Score
89 / 100
Spireon has an overall Customer Satisfaction score of 89 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
79%
Satisfied
10%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Spireon Customer Satisfaction
Spireon's Customer Satisfaction score was rated highest by customers who have used Spireon's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
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Ranked Spireon Customer Satisfaction the Highest
Ranked Spireon Customer Satisfaction the Lowest
Spireon Customer Satisfaction Score by Gender
Female customers rated Spireon's Customer Satisfaction score 12 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Spireon.
88 / 100
MaleVery Satisfied | 88% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 12% |
100 / 100
FemaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Spireon Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Spireon's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Spireon.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Spireon's Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Spireon.
75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
Spireon Customer Satisfaction Score by Age
Spireon's Customer Satisfaction score was rated 100 points by customers ages 46-50 and customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Spireon.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 100% | |||||||||||||||
| 51-55 | 100% |
Spireon Customer Satisfaction Score by Usage
Spireon's Customer Satisfaction score was rated the highest by customers who have used Spireon's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Spireon Customer Satisfaction Score by Industry
Spireon's Customer Satisfaction score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Spireon Customer Service
4.2/5
Spireon has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Spireon's overall Customer Service score rated by its users and customers.
About Spireon's Customer Service
Address
16802 Aston Street, Irvine, CA 92606
Website
http://spireon.com
Phone Number
8005571449
Quick Insights into Spireon Customer Service
Spireon's Customer Service score was rated highest by customers ages 51-55, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Spireon's Customer Service score.
Ranked Spireon Customer Service the Highest
Ranked Spireon Customer Service the Lowest
Spireon Customer Service Score by Gender
Female customers rated Spireon's Customer Service score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Spireon.
Male
4.2/5
Female
5/5
Spireon Customer Service Score by Ethnicity
Spireon's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Spireon.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Other 4.1 | Other | 4.1 |
Spireon Customer Service Score by Age
Spireon's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Spireon.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 4.8 | 41-45 | 4.8 |
46-50 4 | 46-50 | 4 |
51-55 5 | 51-55 | 5 |
56-60 5 | 56-60 | 5 |
Spireon Customer Service Score by Usage
Spireon's Customer Service score was rated the highest by customers who have used Spireon's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Spireon Customer Service Score by Industry
Spireon's Customer Service score was rated the highest by Consumer Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Spireon as an Employer
2.2/5
Spireon has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Spireon scored a 52 for Net Promoter Score and a -66 for Employee Net Promoter Score. NPS gauges how likely a customer of Spireon would recommend the brand to a friend. ENPS measures how likely Spireon employees would recommend working at Spireon to a friend.
Net Promoter Score
52
NPS Score
| 76% | Promoters |
|---|---|
| 0% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
-66
eNPS Score
| 17% | Promoters |
|---|---|
| 0% | Passive |
| 83% | Detractors |
