0
NPS
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Arcadyan Technology Corporation
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About Arcadyan Technology Corporation's Brand
The name Arcadyan is inspired by an ancient mountainous region in central Greece, Arcadia.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Arcadyan Technology Corporation NPS
Arcadyan Technology Corporation's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Arcadyan Technology Corporation's customers would recommend using the product based on a scale of -100 to 100.
Arcadyan Technology Corporation Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Arcadyan Technology Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Jan 2024 0 | Jan 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Arcadyan Technology Corporation Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Arcadyan Technology Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Arcadyan Technology Corporation Product Quality
3.7/5
Arcadyan Technology Corporation has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Arcadyan Technology Corporation's overall Product Quality score rated by its users and customers.
Arcadyan Technology Corporation Product Information
Arcadyan Technology Corporation’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.arcadyan.com/
- Company Size
- 501-1,000 Employees
Arcadyan Technology Corporation Pricing
Arcadyan Technology Corporation ROI & Value For Money
3.5/5
Arcadyan Technology Corporation has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Arcadyan Technology Corporation Customer Satisfaction (CSAT)
Arcadyan Technology Corporation Customer Satisfaction (CSAT) Score
50 / 100
Arcadyan Technology Corporation has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Arcadyan Technology Corporation Customer Service
3.5/5
Arcadyan Technology Corporation has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Arcadyan Technology Corporation's overall Customer Service score rated by its users and customers.
About Arcadyan Technology Corporation's Customer Service
Website
http://www.arcadyan.com/
Phone Number
886 3 578 7000
Arcadyan Technology Corporation as an Employer
Consumer vs. Employees
Arcadyan Technology Corporation scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Arcadyan Technology Corporation would recommend the brand to a friend. ENPS measures how likely Arcadyan Technology Corporation employees would recommend working at Arcadyan Technology Corporation to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
