60
NPS
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Ranked
#154
Business and Consumer Services Brands
Brand Page
Golden Hippo
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Golden Hippo is ranked #154 in Business and Consumer Services Brands
Golden Hippo is ranked #154 in Business and Consumer Services Brands
About Golden Hippo's Brand
We’re an employee-owned, vertically-integrated builder of some of American’s most popular health & wellness brands. With over 1,400 team members dedicated to improving the lives of people and their pets, we create best-in-class products that bring health and happiness. Our creative content educates the world on making smarter health choices, while the brands we own generate over $1 billion of revenue annually. Golden Hippo’s brand is ranked #851 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Golden Hippo. When compared to other organizations within the Business and Consumer Services industry, Golden Hippo is ranked #154.
Brand at a Glance
85%
Customer Loyalty
4.6/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
Golden Hippo Ranking
- #851 in Global Best Brands
- #154 in Business and Consumer Services
Golden Hippo NPS
Golden Hippo's Net Promoter Score (NPS) is a 60 with 70% Promoters, 20% Passives, and 10% Detractors. Net Promoter Score tracks whether Golden Hippo's customers would recommend using the product based on a scale of -100 to 100.
Golden Hippo Overall NPS
| 70% | Promoters |
|---|---|
| 20% | Passives |
| 10% | Detractors |
Golden Hippo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 100 | Mar 2020 | 100 |
Apr 2020 50 | Apr 2020 | 50 |
Jul 2020 43 | Jul 2020 | 43 |
Aug 2020 50 | Aug 2020 | 50 |
Oct 2020 55 | Oct 2020 | 55 |
Jan 2021 60 | Jan 2021 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Golden Hippo NPS by Usage
Golden Hippo's NPS was rated 67 points by customers who have used Golden Hippo's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 67 | Less than 1 Year | 67 |
Golden Hippo Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Golden Hippo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Golden Hippo Customer Loyalty Score by Usage
Golden Hippo's Customer Loyalty score was rated 100% by customers who have used Golden Hippo's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Customer Loyalty for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Golden Hippo's Customer Loyalty score is rated right above Visa, and is preceded by USAA.
Unlock Golden Hippo Customer Loyalty vs. Companies in Business and Consumer Services Data
VS
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Golden Hippo Product Quality
4.6/5
Golden Hippo has an overall Product Quality score of 4.6 out of 5 stars rated by its users and customers.
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Golden Hippo Product Information
Golden Hippo’s product quality score is a 4.6 out of 5 as rated by its users and customers.
- Website
- http://www.goldenhippo.com/
- Company Size
- 201-500 Employees
Industry
Marketing, Advertising and Research
Quick Insights into Golden Hippo Product Quality
Golden Hippo's Product Quality score was rated highest by customers who have used Golden Hippo's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Golden Hippo's Product Quality.
Ranked Golden Hippo Product Quality the Highest
Golden Hippo Product Quality Score by Usage
Golden Hippo's Product Quality score was rated 5 stars by customers who have used Golden Hippo's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Product Quality for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Golden Hippo's Product Quality score is rated right above Visa.
Unlock Golden Hippo Product Quality vs. Companies in Business and Consumer Services Data
VS
Sign Up for Brand Profile PRO to get the full Golden Hippo Product Quality vs. Companies in Business and Consumer Services data and gain insights into your customers today.
Golden Hippo Pricing
Golden Hippo ROI & Value For Money
4.1/5
Golden Hippo has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into Golden Hippo ROI
Golden Hippo's ROI score was rated highest by customers who have used Golden Hippo's products/services for Less than 1 Year.
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Ranked Golden Hippo ROI the Highest
Golden Hippo ROI Score by Usage
Golden Hippo's ROI score was rated 4.6 stars by customers who have used Golden Hippo's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
ROI for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Golden Hippo's ROI score is rated right above Visa.
Unlock Golden Hippo ROI vs. Companies in Business and Consumer Services Data
VS
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Golden Hippo Customer Service
4.2/5
Golden Hippo has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Golden Hippo's Customer Service
Address
23251 Mulholland Dr., Woodland Hills, CA 91364
Website
http://www.goldenhippo.com/
Golden Hippo's Social Links
Quick Insights into Golden Hippo Customer Service
Golden Hippo's Customer Service score was rated highest by customers who have used Golden Hippo's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Golden Hippo's Customer Service score.
Ranked Golden Hippo Customer Service the Highest
Golden Hippo Customer Service Score by Usage
Golden Hippo's Customer Service score was rated 4.8 stars by customers who have used Golden Hippo's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Customer Service for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Golden Hippo's Customer Service score is rated right above Visa.
Unlock Golden Hippo Customer Service vs. Companies in Business and Consumer Services Data
VS
Sign Up for Brand Profile PRO to get the full Golden Hippo Customer Service vs. Companies in Business and Consumer Services data and gain insights into your customers today.
Golden Hippo as an Employer
4.7/5
Golden Hippo has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Golden Hippo scored a 60 for Net Promoter Score and a 65 for Employee Net Promoter Score. NPS gauges how likely a customer of Golden Hippo would recommend the brand to a friend. ENPS measures how likely Golden Hippo employees would recommend working at Golden Hippo to a friend.
Net Promoter Score
60
NPS Score
| 70% | Promoters |
|---|---|
| 20% | Passive |
| 10% | Detractors |
Employee Net Promoter Score
65
eNPS Score
| 73% | Promoters |
|---|---|
| 19% | Passive |
| 8% | Detractors |
Global Ranking Snapshot
Golden Hippo is ranked #851 in the Global Top 100 Brands. It ranks just behind Coca-Cola Enterprises and just ahead of Peter Piper Pizza.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
849 |  | Tenneco |  | Brian Kesseler | Automotive and Transportation |
850 |  | Coca-Cola Enterprises |  | John Brock | Food and Beverages |
851 | | Golden Hippo | | Mark Clemens | Business and Consumer Services |
852 |  | Peter Piper Pizza |  | Charles Bruce | Food and Beverages |
853 |  | Sisense |  | Ariel Katz | Tech |
854 |  | Imperfect Foods |  | Philip Behn | Food and Beverages |
855 |  | Rivian |  | RJ Scaringe | Automotive and Transportation |
Business and Consumer Services Ranking Snapshot
Golden Hippo is ranked #154 in the Business and Consumer Services Industry. It ranks just behind Elastic and just ahead of TaskUs.
| RANK | COMPANY | Location | |
|---|---|---|---|
152 |  | IDEO | Palo Alto, CA |
153 |  | Elastic | San Francisco, CA |
154 | | Golden Hippo | Woodland Hills, CA |
155 |  | TaskUs | New Braunfels, TX |
156 |  | FHI 360 | Durham, NC |
157 |  | Whiting-Turner | Baltimore, MD |
158 |  | ZS | Evanston, IL |
