34
NPS
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Ranked
#156
Business and Consumer Services Brands
Brand Page
FHI 360
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FHI 360 is ranked #156 in Business and Consumer Services Brands
FHI 360 is ranked #156 in Business and Consumer Services Brands
About FHI 360 Brand
FHI 360 is a human development organization that works to build the capacity of individuals, communities, and countries. FHI 360’s brand is ranked #865 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of FHI 360. When compared to other organizations within the Business and Consumer Services industry, FHI 360 is ranked #156. Among its major competitors, FHI 360 is ranked in 1st place for NPS while RTI International is 2nd, and Mathematic is 3rd.
Brand at a Glance
82%
Customer Loyalty
4.4/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
FHI 360 Ranking
- #865 in Global Best Brands
- #156 in Business and Consumer Services
- #1 / 3 of its competitors
FHI 360 NPS
FHI 360's Net Promoter Score (NPS) is a 34 with 57% Promoters, 20% Passives, and 23% Detractors. Net Promoter Score tracks whether FHI 360's customers would recommend using the product based on a scale of -100 to 100.
FHI 360 Overall NPS
| 57% | Promoters |
|---|---|
| 20% | Passives |
| 23% | Detractors |
FHI 360 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 32 | Oct 2023 | 32 |
Nov 2023 33 | Nov 2023 | 33 |
Dec 2023 33 | Dec 2023 | 33 |
Jan 2024 32 | Jan 2024 | 32 |
Feb 2024 33 | Feb 2024 | 33 |
Mar 2024 37 | Mar 2024 | 37 |
May 2024 36 | May 2024 | 36 |
Jun 2024 38 | Jun 2024 | 38 |
Jul 2024 36 | Jul 2024 | 36 |
Nov 2024 34 | Nov 2024 | 34 |
Apr 2025 35 | Apr 2025 | 35 |
Jun 2025 34 | Jun 2025 | 34 |
How Other Brands Compare
FHI 360 is ranked first for NPS among its competitors. RTI International and Mathematic come in second and third.
FHI 360 |  RTI International |  Mathematic | |
| Global Ranking | #865 | #- | #- |
| NPS | 34 | 12 | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FHI 360 NPS by Gender
Male customers rated FHI 360's NPS 70 points higher than Female customers.
Male
61
FHI 360's NPS was rated 61 by Male customers on Comparably.
74%
Promoters
13%
Passives
13%
Detractors
Female
-9
FHI 360's NPS was rated -9 by Female customers on Comparably.
18%
Promoters
55%
Passives
27%
Detractors
FHI 360 NPS by Ethnicity
FHI 360's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
African American/Black 0 | African American/Black | 0 |
Other 49 | Other | 49 |
FHI 360 NPS by Age
FHI 360's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
FHI 360 NPS by Usage
FHI 360's NPS was rated the highest by customers who have used FHI 360's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 43 | Less than 1 Year | 43 |
1 to 2 Years 33 | 1 to 2 Years | 33 |
2 to 5 Years -60 | 2 to 5 Years | -60 |
FHI 360 NPS vs. Competitors
Compared to its competitors, FHI 360's NPS is rated right above RTI International.
| COMPANY | NPS Score | |
|---|---|---|
| FHI 360 | 34 |
| RTI International | 12 |
FHI 360 Customer Reviews
Out of the 3 FHI 360 customer reviews 3 were positive and 0 were constructive. FHI 360 customer reviews reflect that all customers have a favorable experience using the products/services of the company.
FHI 360 Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of FHI 360 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FHI 360 Customer Loyalty Score by Gender
Male customers rated FHI 360's Customer Loyalty score 33% higher than Female customers.
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Male
100%
Yes
Female
67%
Yes
FHI 360 Customer Loyalty Score by Ethnicity
FHI 360's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of FHI 360.
100
out of 100
Caucasian
100
out of 100
African American/Black
78
out of 100
Other
FHI 360 Customer Loyalty Score by Age
FHI 360's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 80% | 26-30 | 80% |
36-40 78% | 36-40 | 78% |
FHI 360 Customer Loyalty Score by Usage
FHI 360's Customer Loyalty score was rated the highest by customers who have used FHI 360's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
FHI 360 Customer Loyalty Score by Industry
FHI 360's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
FHI 360 Customer Loyalty vs. Competitors
Compared to its competitors, FHI 360's Customer Loyalty score is rated right above RTI International.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| FHI 360 | 82% |
| RTI International | 82% |
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Customer Loyalty for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, FHI 360's Customer Loyalty score is rated right above T-Mobile, and is preceded by Visa.
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FHI 360 Product Quality
4.4/5
FHI 360 has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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FHI 360 Product Information
FHI 360’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated FHI 360's product the highest. Reviewers from the Tech industry rated FHI 360 the lowest at 3.8.
- Website
- http://www.fhi360.org
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Consumer Services
Quick Insights into FHI 360 Product Quality
FHI 360's Product Quality score was rated highest by Other customers, and rated lowest by African American/Black customers.
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Ranked FHI 360 Product Quality the Highest
Ranked FHI 360 Product Quality the Lowest
FHI 360 Product Quality Score by Gender
Female customers rated FHI 360's Product Quality score 0.1 stars higher than Male customers.
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Male
4.2/5
Female
4.3/5
FHI 360 Product Quality Score by Ethnicity
FHI 360's Product Quality score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of FHI 360.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
African American/Black 3.6 | African American/Black | 3.6 |
Other 4.7 | Other | 4.7 |
FHI 360 Product Quality Score by Age
FHI 360's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 4.4 | 26-30 | 4.4 |
36-40 4.5 | 36-40 | 4.5 |
FHI 360 Product Quality Score by Usage
FHI 360's Product Quality score was rated the highest by customers who have used FHI 360's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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FHI 360 Product Quality Score by Industry
FHI 360's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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FHI 360 Product Quality vs. Competitors
Compared to its competitors, FHI 360's Product Quality score is rated right above RTI International.
| COMPANY | Product Quality Score | |
|---|---|---|
| FHI 360 | 4.4/5 |
| RTI International | 4/5 |
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Product Quality for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, FHI 360's Product Quality score is rated right above Visa.
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FHI 360 Pricing
FHI 360 ROI & Value For Money
4/5
FHI 360 has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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FHI 360 Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from FHI 360.
Quick Insights into FHI 360 ROI
FHI 360's ROI score was rated highest by Other customers, and rated lowest by customers who have used FHI 360's products/services for 2 to 5 Years.
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Ranked FHI 360 ROI the Highest
Ranked FHI 360 ROI the Lowest
FHI 360 ROI Score by Gender
Male customers rated FHI 360's ROI score 0.6 stars higher than Female customers.
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Male
4.4/5
Female
3.8/5
FHI 360 ROI Score by Ethnicity
FHI 360's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of FHI 360.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
African American/Black 4 | African American/Black | 4 |
Other 4.6 | Other | 4.6 |
FHI 360 ROI Score by Age
FHI 360's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 4.1 | 26-30 | 4.1 |
36-40 4.1 | 36-40 | 4.1 |
FHI 360 ROI Score by Usage
FHI 360's ROI score was rated the highest by customers who have used FHI 360's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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FHI 360 ROI Score by Industry
FHI 360's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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FHI 360 Pricing vs. Competitors
Compared to its competitors, FHI 360's ROI score is rated right above RTI International.
| COMPANY | Pricing Score | |
|---|---|---|
| FHI 360 | 4/5 |
| RTI International | 3.6/5 |
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ROI for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, FHI 360's ROI score is rated right above Visa.
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FHI 360 Customer Satisfaction (CSAT)
FHI 360 Customer Satisfaction (CSAT) Score
87 / 100
FHI 360 has an overall Customer Satisfaction score of 87 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
49%
Satisfied
38%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
2%
Very Dissatisfied
1%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into FHI 360 Customer Satisfaction
FHI 360's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by Caucasian customers.
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Ranked FHI 360 Customer Satisfaction the Highest
Ranked FHI 360 Customer Satisfaction the Lowest
FHI 360 Customer Satisfaction Score by Gender
Female customers rated FHI 360's Customer Satisfaction score 7 points higher than Male customers.
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83 / 100
MaleVery Satisfied | 83% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
90 / 100
FemaleVery Satisfied | 30% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
FHI 360 Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
FHI 360 Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
FHI 360 Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
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75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
FHI 360 Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
71%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
FHI 360 Customer Satisfaction Score by Age
FHI 360's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of FHI 360.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 26-30 | 88% | |||||||||||||||
| 36-40 | 100% |
FHI 360 Customer Satisfaction Score by Usage
FHI 360's Customer Satisfaction score was rated the highest by customers who have used FHI 360's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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FHI 360 Customer Satisfaction Score by Industry
FHI 360's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}FHI 360 Customer Satisfaction vs. Competitors
Compared to its competitors, FHI 360's Customer Satisfaction score is rated right above RTI International.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| FHI 360 | 87% |
| RTI International | 77% |
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Customer Satisfaction for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, FHI 360's Customer Satisfaction score is rated right above Visa.
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FHI 360 Customer Service
4.1/5
FHI 360 has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About FHI 360's Customer Service
Address
Durham, NC
Website
http://www.fhi360.org
Phone Number
(919) 544-7040
Quick Insights into FHI 360 Customer Service
FHI 360's Customer Service score was rated highest by Other customers, and rated lowest by customers who have used FHI 360's products/services for 2 to 5 Years.
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Ranked FHI 360 Customer Service the Highest
Ranked FHI 360 Customer Service the Lowest
FHI 360 Customer Service Score by Gender
Male customers rated FHI 360's Customer Service score 0.6 stars higher than Female customers.
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Male
4.5/5
Female
3.9/5
FHI 360 Customer Service Score by Ethnicity
FHI 360's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of FHI 360.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
African American/Black 4.2 | African American/Black | 4.2 |
Other 4.7 | Other | 4.7 |
FHI 360 Customer Service Score by Age
FHI 360's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of FHI 360.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 4.3 | 26-30 | 4.3 |
36-40 4.2 | 36-40 | 4.2 |
FHI 360 Customer Service Score by Usage
FHI 360's Customer Service score was rated the highest by customers who have used FHI 360's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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FHI 360 Customer Service Score by Industry
FHI 360's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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FHI 360 Customer Service vs. Competitors
Compared to its competitors, FHI 360's Customer Service score is rated right above RTI International.
| COMPANY | Customer Service Score | |
|---|---|---|
| FHI 360 | 4.1/5 |
| RTI International | 3.8/5 |
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Customer Service for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, FHI 360's Customer Service score is rated right above Visa.
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FHI 360 as an Employer
4.2/5
FHI 360 has a 4.2/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
FHI 360 scored a 34 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of FHI 360 would recommend the brand to a friend. ENPS measures how likely FHI 360 employees would recommend working at FHI 360 to a friend.
Net Promoter Score
34
NPS Score
| 57% | Promoters |
|---|---|
| 20% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 46% | Promoters |
|---|---|
| 27% | Passive |
| 27% | Detractors |
Global Ranking Snapshot
FHI 360 is ranked #865 in the Global Top 100 Brands. It ranks just behind FirstBank and just ahead of Formlabs.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
863 |  | Champion |  | Michael Sullivan | Fashion and Beauty |
864 |  | FirstBank |  | Jim Reuter | Banking and Financial Services |
865 | | FHI 360 | | Patrick Fine | Business and Consumer Services |
866 |  | Formlabs |  | Maxim Lobovsky | Consumer Goods |
867 |  | Whiting-Turner |  | Timothy Regan | Business and Consumer Services |
868 |  | Volvo Trucks |  | Martin Lundstedt | Automotive and Transportation |
869 |  | Cloudflare |  | Matthew Prince | Tech |
Business and Consumer Services Ranking Snapshot
FHI 360 is ranked #156 in the Business and Consumer Services Industry. It ranks just behind TaskUs and just ahead of Whiting-Turner.
| RANK | COMPANY | Location | |
|---|---|---|---|
154 |  | Golden Hippo | Woodland Hills, CA |
155 |  | TaskUs | New Braunfels, TX |
156 | | FHI 360 | Durham, NC |
157 | | Whiting-Turner | Baltimore, MD |
158 |  | ZS | Evanston, IL |
159 |  | Primerica | Duluth, GA |
160 |  | Pipedrive | New York City, NY |
