RTI International NPS & Customer Reviews

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RTI International

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RTI International

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About RTI International's Brand

RTI is an independent, nonprofit institute that provides research, development, and technical services to government and commercial clients. Among its major competitors, RTI International is ranked in 4th place for NPS while RAND Corporation is 1st, and Mercy Corps is 2nd.

Brand at a Glance

82%

Customer Loyalty

4/5

Product Quality

3.6/5

Pricing

3.8/5

Customer Service

RTI International Ranking

^#4 / 4 of its competitors

RTI International NPS

RTI International's Net Promoter Score (NPS) is a 12 with 47% Promoters, 18% Passives, and 35% Detractors. Net Promoter Score tracks whether RTI International's customers would recommend using the product based on a scale of -100 to 100.

RTI International Overall NPS

NPS

47%	Promoters
18%	Passives
35%	Detractors

RTI International NPS Trend

-100

-50

100

Summary	Date	Score
Nov 2022 22	Nov 2022	22
Feb 2023 26	Feb 2023	26
Mar 2023 25	Mar 2023	25
May 2023 20	May 2023	20
Aug 2023 22	Aug 2023	22
Oct 2023 17	Oct 2023	17
Dec 2023 20	Dec 2023	20
Feb 2024 17	Feb 2024	17
Jun 2024 13	Jun 2024	13
Aug 2024 16	Aug 2024	16
Sep 2024 15	Sep 2024	15
Jun 2025 12	Jun 2025	12

How Other Brands Compare

RTI International is ranked #4 for NPS among its competitors. RAND Corporation and Mercy Corps come in first and second, with FHI 360 coming in at third.

	RTI International	FHI 360	RAND Corporation	Mercy Corps
Global Ranking	#-	#865	#-	#-
NPS	12	34	66	36
Valuation Updated every 24 hours for public companies	-	-	$47.78M	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

RTI International NPS by Gender

Male customers rated RTI International's NPS 17 points higher than Female customers.

Male

RTI International's NPS was rated by Male customers on Comparably.

50%

Promoters

Passives

50%

Detractors

Female

-17

RTI International's NPS was rated -17 by Female customers on Comparably.

33%

Promoters

17%

Passives

50%

Detractors

RTI International NPS by Ethnicity

RTI International's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.

-100

-50

100

Summary	Ethnicity	Score
African American/Black -75	African American/Black	-75
Other 50	Other	50

RTI International NPS by Age

RTI International's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.

100

Summary

Age

Promoters

Passives

Detractors

31-35

33%

67%

41-45

50%

25%

RTI International NPS by Usage

RTI International's NPS was rated 34 points by customers who have used RTI International's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 34	Less than 1 Year	34
1 to 2 Years 34	1 to 2 Years	34

RTI International NPS vs. Competitors

Compared to its competitors, RTI International's NPS is rated right below FHI 360.

COMPANY		NPS Score
	RAND Corporation	66
	Mercy Corps	36
	FHI 360	34
	RTI International	12

RTI International Customer Loyalty

82%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

82% of RTI International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

82%

18%

RTI International Customer Loyalty Score by Gender

Female customers rated RTI International's Customer Loyalty score 22% higher than Male customers.

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Male

78%

Yes

Female

100%

Yes

RTI International Customer Loyalty Score by Ethnicity

RTI International's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.

% who answered "Yes"

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out of 100

African American/Black

100

out of 100

Other

RTI International Customer Loyalty Score by Age

RTI International's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.

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20%

40%

60%

80%

100%

Summary	Age	Score
31-35 70%	31-35	70%
41-45 100%	41-45	100%

RTI International Customer Loyalty Score by Usage

RTI International's Customer Loyalty score was rated the highest by customers who have used RTI International's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	85%
1 to 2 Years	100%

RTI International Customer Loyalty Score by Industry

RTI International's Customer Loyalty score was rated 100% by Architecture and Planning industry customers.

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Architecture and Planning	100%

RTI International Customer Loyalty vs. Competitors

Compared to its competitors, RTI International's Customer Loyalty score is rated right below FHI 360.

COMPANY		Customer Loyalty Score
	Mercy Corps	89%
	RAND Corporation	87%
	FHI 360	82%
	RTI International	82%

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RTI International Product Quality

4/5

RTI International has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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RTI International Product Information

RTI International’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated RTI International's product the highest.

Website: http://www.rti.org

Company Size: 1,001-5,000 Employees

Industry

Tech

Analytics

Business Services

Government & Legal

Quick Insights into RTI International Product Quality

RTI International's Product Quality score was rated highest by Other customers, and rated lowest by African American/Black customers.

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Ranked RTI International Product Quality the Highest

Other	4.7
Less than 1 Year	4.2
Female	4.1

Ranked RTI International Product Quality the Lowest

Male	3.5
31-35	3.3
African American/Black	3.2

RTI International Product Quality Score by Gender

Female customers rated RTI International's Product Quality score 0.6 stars higher than Male customers.

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Male

3.5/5

Female

4.1/5

RTI International Product Quality Score by Ethnicity

RTI International's Product Quality score was rated the highest by Other customers, and the lowest by African American/Black customers.

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Summary	Ethnicity	Score
African American/Black 3.2	African American/Black	3.2
Other 4.7	Other	4.7

RTI International Product Quality Score by Age

RTI International's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.

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Summary	Age	Score
31-35 3.3	31-35	3.3
41-45 3.6	41-45	3.6

RTI International Product Quality Score by Usage

RTI International's Product Quality score was rated the highest by customers who have used RTI International's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	4.2
1 to 2 Years	3.8

RTI International Product Quality Score by Industry

RTI International's Product Quality score was rated 3.5 stars by Architecture and Planning industry customers.

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Architecture and Planning	3.5

RTI International Product Quality vs. Competitors

Compared to its competitors, RTI International's Product Quality score is rated right above RAND Corporation, and is preceded by Mercy Corps.

COMPANY		Product Quality Score
	FHI 360	4.4/5
	Mercy Corps	4.3/5
	RTI International	4/5
	RAND Corporation	3.9/5

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RTI International Pricing

RTI International ROI & Value For Money

3.6/5

RTI International has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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RTI International Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry.

Quick Insights into RTI International ROI

RTI International's ROI score was rated highest by customers who have used RTI International's products/services for Less than 1 Year, and rated lowest by African American/Black customers.

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Ranked RTI International ROI the Highest

Less than 1 Year	4.3
Other	4.2
Female	3.7

Ranked RTI International ROI the Lowest

Male	3.1
1 to 2 Years	3
African American/Black	2.9

RTI International ROI Score by Gender

Female customers rated RTI International's ROI score 0.6 stars higher than Male customers.

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Male

3.1/5

Female

3.7/5

RTI International ROI Score by Ethnicity

RTI International's ROI score was rated the highest by Other customers, and the lowest by African American/Black customers.

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Summary	Ethnicity	Score
African American/Black 2.9	African American/Black	2.9
Other 4.2	Other	4.2

RTI International ROI Score by Age

RTI International's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.

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Summary	Age	Score
31-35 3.5	31-35	3.5
41-45 3.6	41-45	3.6

RTI International ROI Score by Usage

RTI International's ROI score was rated the highest by customers who have used RTI International's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	4.3
1 to 2 Years	3

RTI International ROI Score by Industry

RTI International's ROI score was rated 3 stars by Architecture and Planning industry customers.

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Architecture and Planning	3

RTI International Pricing vs. Competitors

Compared to its competitors, RTI International's ROI score is rated right below RAND Corporation.

COMPANY		Pricing Score
	Mercy Corps	4.1/5
	FHI 360	4/5
	RAND Corporation	3.7/5
	RTI International	3.6/5

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RTI International Customer Satisfaction (CSAT)

RTI International Customer Satisfaction (CSAT) Score

77 / 100

RTI International has an overall Customer Satisfaction score of 77 rated by its users and customers.

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Very Satisfied	45%
Satisfied	32%
Neither Satisfied nor Dissatisfied	18%
Dissatisfied	0%
Very Dissatisfied	5%

Very Satisfied

45%

Satisfied

32%

Neither Satisfied nor Dissatisfied

18%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into RTI International Customer Satisfaction

RTI International's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by Other customers.

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Ranked RTI International Customer Satisfaction the Highest

41-45	100%
Architecture and Planning	100%
Female	83%

Ranked RTI International Customer Satisfaction the Lowest

Male	67%
Other	67%

RTI International Customer Satisfaction Score by Gender

Female customers rated RTI International's Customer Satisfaction score 16 points higher than Male customers.

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67 / 100

Male

	Very Satisfied	34%
	Satisfied	33%
	Neither Satisfied nor Dissatisfied	33%
	Dissatisfied	0%
	Very Dissatisfied	0%

83 / 100

Female

	Very Satisfied	33%
	Satisfied	50%
	Neither Satisfied nor Dissatisfied	17%
	Dissatisfied	0%
	Very Dissatisfied	0%

RTI International Customer Satisfaction Score by Ethnicity

African American/Black
75%
Other
67%

CSAT according to African American/Black

RTI International's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.

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75 / 100

Very Satisfied	0%
Satisfied	75%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

Satisfied

75%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

Very Dissatisfied

CSAT according to Other

RTI International's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.

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67 / 100

Very Satisfied	67%
Satisfied	0%
Neither Satisfied nor Dissatisfied	33%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

Neither Satisfied nor Dissatisfied

33%

Dissatisfied

Very Dissatisfied

RTI International Customer Satisfaction Score by Age

RTI International's Customer Satisfaction score was rated 100 points by customers ages 41-45 on Comparably.

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100

Breakdown

Age

Score

41-45

100%

RTI International Customer Satisfaction Score by Usage

RTI International's Customer Satisfaction score was rated 75 points by customers who have used RTI International's products/services for Less than 1 Year.

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Less than 1 Year	75

RTI International Customer Satisfaction Score by Industry

RTI International's Customer Satisfaction score was rated 100 points by Architecture and Planning industry customers.

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	"title": "RTI International Customer Satisfaction Score by Industry",
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			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
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			"scoreClassName": "max",
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Architecture and Planning	100

RTI International Customer Satisfaction vs. Competitors

Compared to its competitors, RTI International's Customer Satisfaction score is rated right below RAND Corporation.

COMPANY		Customer Satisfaction (CSAT) Score
	Mercy Corps	87%
	FHI 360	87%
	RAND Corporation	80%
	RTI International	77%

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RTI International Customer Service

3.8/5

RTI International has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About RTI International's Customer Service

Address

Raleigh, NC

Website

http://www.rti.org

Phone Number

(919) 541-6000

Quick Insights into RTI International Customer Service

RTI International's Customer Service score was rated highest by Other customers, and rated lowest by African American/Black customers.

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Ranked RTI International Customer Service the Highest

Other	4.9
Female	4.3
Less than 1 Year	4.3

Ranked RTI International Customer Service the Lowest

Male	3.2
1 to 2 Years	3.1
African American/Black	3

RTI International Customer Service Score by Gender

Female customers rated RTI International's Customer Service score 1.1 stars higher than Male customers.

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Male

3.2/5

Female

4.3/5

RTI International Customer Service Score by Ethnicity

RTI International's Customer Service score was rated the highest by Other customers, and the lowest by African American/Black customers.

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100

Summary	Ethnicity	Customer Service Score
African American/Black 3	African American/Black	3
Other 4.9	Other	4.9

RTI International Customer Service Score by Age

RTI International's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.

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100

Summary	Age	Customer Service Score
31-35 3.5	31-35	3.5
41-45 4	41-45	4

RTI International Customer Service Score by Usage

RTI International's Customer Service score was rated the highest by customers who have used RTI International's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	4.3
1 to 2 Years	3.1

RTI International Customer Service Score by Industry

RTI International's Customer Service score was rated 3.3 stars by Architecture and Planning industry customers.

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Architecture and Planning	3.3

RTI International Customer Service vs. Competitors

Compared to its competitors, RTI International's Customer Service score is rated right below RAND Corporation.

COMPANY		Customer Service Score
	Mercy Corps	4.1/5
	FHI 360	4.1/5
	RAND Corporation	4/5
	RTI International	3.8/5

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RTI International as an Employer

4.1/5

RTI International has a 4.1/5 stars for its overall company culture rated by their employees

top

20%

CEO of RTI International

E Holden

In the Top 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

RTI International scored a 12 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of RTI International would recommend the brand to a friend. ENPS measures how likely RTI International employees would recommend working at RTI International to a friend.

Net Promoter Score

NPS Score

47%	Promoters
18%	Passive
35%	Detractors

Employee Net Promoter Score

eNPS Score

36%	Promoters
40%	Passive
24%	Detractors

Global Ranking Snapshot

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