36
NPS
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Mercy Corps
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About Mercy Corps' Brand
Mercy Corps helps people around the world survive and thrive after conflict, crisis, and natural disaster.
Brand at a Glance
89%
Customer Loyalty
4.3/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Mercy Corps NPS
Mercy Corps's Net Promoter Score (NPS) is a 36 with 60% Promoters, 16% Passives, and 24% Detractors. Net Promoter Score tracks whether Mercy Corps's customers would recommend using the product based on a scale of -100 to 100.
Mercy Corps Overall NPS
| 60% | Promoters |
|---|---|
| 16% | Passives |
| 24% | Detractors |
Mercy Corps NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 37 | Mar 2024 | 37 |
Apr 2024 38 | Apr 2024 | 38 |
May 2024 38 | May 2024 | 38 |
Jun 2024 36 | Jun 2024 | 36 |
Aug 2024 38 | Aug 2024 | 38 |
Sep 2024 38 | Sep 2024 | 38 |
Oct 2024 35 | Oct 2024 | 35 |
Nov 2024 35 | Nov 2024 | 35 |
Dec 2024 37 | Dec 2024 | 37 |
Jan 2025 37 | Jan 2025 | 37 |
Jul 2025 35 | Jul 2025 | 35 |
Aug 2025 35 | Aug 2025 | 35 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mercy Corps NPS by Gender
Male customers rated Mercy Corps's NPS 41 points higher than Female customers.
Male
41
Mercy Corps's NPS was rated 41 by Male customers on Comparably.
62%
Promoters
17%
Passives
21%
Detractors
Female
0
Mercy Corps's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Mercy Corps NPS by Ethnicity
Mercy Corps's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 35 | African American/Black | 35 |
Other 61 | Other | 61 |
Mercy Corps NPS by Age
Mercy Corps's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Mercy Corps NPS by Usage
Mercy Corps's NPS was rated the highest by customers who have used Mercy Corps's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 39 | Less than 1 Year | 39 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 46 | 2 to 5 Years | 46 |
5 to 10 Years 25 | 5 to 10 Years | 25 |
Mercy Corps Customer Reviews
Out of the 10 Mercy Corps customer reviews 10 were positive and 0 were constructive. Mercy Corps customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Mercy Corps Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Mercy Corps users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mercy Corps Customer Loyalty Score by Gender
Male customers rated Mercy Corps's Customer Loyalty score 14% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Mercy Corps.
Male
94%
Yes
Female
80%
Yes
Mercy Corps Customer Loyalty Score by Ethnicity
Mercy Corps's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Mercy Corps.
100
out of 100
African American/Black
79
out of 100
Other
Mercy Corps Customer Loyalty Score by Age
Mercy Corps's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Mercy Corps.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 82% | 18-25 | 82% |
26-30 92% | 26-30 | 92% |
31-35 93% | 31-35 | 93% |
36-40 78% | 36-40 | 78% |
46-50 100% | 46-50 | 100% |
Mercy Corps Customer Loyalty Score by Usage
Mercy Corps's Customer Loyalty score was rated the highest by customers who have used Mercy Corps's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Mercy Corps Customer Loyalty Score by Industry
Mercy Corps's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Mercy Corps Product Quality
4.3/5
Mercy Corps has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Mercy Corps Product Information
Mercy Corps’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Mercy Corps's product the highest. Reviewers from the Tech industry rated Mercy Corps the lowest at 2.6.
- Website
- http://www.mercycorps.org/
- Company Size
- 5,001-10,000 Employees
Industry
International Affairs
Quick Insights into Mercy Corps Product Quality
Mercy Corps's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Tech industry.
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Ranked Mercy Corps Product Quality the Highest
Ranked Mercy Corps Product Quality the Lowest
Mercy Corps Product Quality Score by Gender
Male customers rated Mercy Corps's Product Quality score 0.3 stars higher than Female customers.
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Male
4.4/5
Female
4.1/5
Mercy Corps Product Quality Score by Ethnicity
Mercy Corps's Product Quality score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Mercy Corps.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.2 | African American/Black | 4.2 |
Other 4.5 | Other | 4.5 |
Mercy Corps Product Quality Score by Age
Mercy Corps's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Mercy Corps.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
26-30 4.6 | 26-30 | 4.6 |
31-35 4.1 | 31-35 | 4.1 |
36-40 3.5 | 36-40 | 3.5 |
46-50 4.8 | 46-50 | 4.8 |
Mercy Corps Product Quality Score by Usage
Mercy Corps's Product Quality score was rated the highest by customers who have used Mercy Corps's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Mercy Corps Product Quality Score by Industry
Mercy Corps's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Mercy Corps Pricing
Mercy Corps ROI & Value For Money
4.1/5
Mercy Corps has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Mercy Corps Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Tech industry think that they had the lowest ROI from Mercy Corps.
Quick Insights into Mercy Corps ROI
Mercy Corps's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Tech industry.
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Ranked Mercy Corps ROI the Highest
Ranked Mercy Corps ROI the Lowest
Mercy Corps ROI Score by Gender
Male customers rated Mercy Corps's ROI score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Mercy Corps.
Male
4.2/5
Female
3.9/5
Mercy Corps ROI Score by Ethnicity
Mercy Corps's ROI score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Mercy Corps.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4 | African American/Black | 4 |
Other 4.4 | Other | 4.4 |
Mercy Corps ROI Score by Age
Mercy Corps's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Mercy Corps.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 4.2 | 26-30 | 4.2 |
31-35 4.1 | 31-35 | 4.1 |
36-40 3.6 | 36-40 | 3.6 |
46-50 4.3 | 46-50 | 4.3 |
Mercy Corps ROI Score by Usage
Mercy Corps's ROI score was rated the highest by customers who have used Mercy Corps's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Mercy Corps ROI Score by Industry
Mercy Corps's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Mercy Corps Customer Satisfaction (CSAT)
Mercy Corps Customer Satisfaction (CSAT) Score
87 / 100
Mercy Corps has an overall Customer Satisfaction score of 87 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
58%
Satisfied
29%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
1%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mercy Corps Customer Satisfaction
Mercy Corps's Customer Satisfaction score was rated highest by customers who have used Mercy Corps's products/services for 2 to 5 Years, and rated lowest by customers ages 18-25.
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Ranked Mercy Corps Customer Satisfaction the Highest
Ranked Mercy Corps Customer Satisfaction the Lowest
Mercy Corps Customer Satisfaction Score by Gender
Male customers rated Mercy Corps's Customer Satisfaction score 2 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Mercy Corps.
82 / 100
MaleVery Satisfied | 64% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 4% | |
Very Dissatisfied | 9% |
80 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Mercy Corps Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Mercy Corps' Customer Satisfaction (CSAT) score was rated 83% according to African American/Black users and customers.
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83 / 100
Very Satisfied
67%
Satisfied
16%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
CSAT according to Other
Mercy Corps' Customer Satisfaction (CSAT) score was rated 82% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Mercy Corps.
82 / 100
Very Satisfied
64%
Satisfied
18%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
0%
Mercy Corps Customer Satisfaction Score by Age
Mercy Corps's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Mercy Corps.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 33% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 82% | |||||||||||||||
| 36-40 | 67% |
Mercy Corps Customer Satisfaction Score by Usage
Mercy Corps's Customer Satisfaction score was rated the highest by customers who have used Mercy Corps's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Mercy Corps Customer Satisfaction Score by Industry
Mercy Corps's Customer Satisfaction score was rated 75 points by Arts and Entertainment industry customers.
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"title": "Mercy Corps Customer Satisfaction Score by Industry",
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"bars": [
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 75,
"stars": 0,
"csatScore": 75,
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"scoreClassName": "max",
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}Mercy Corps Customer Service
4.1/5
Mercy Corps has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Mercy Corps's Customer Service
Address
45 SW Ankeny St, Portland, OR 97204
Website
http://www.mercycorps.org/
Phone Number
888-842-0842
Mercy Corps's Social Links
Quick Insights into Mercy Corps Customer Service
Mercy Corps's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Mercy Corps' Customer Service score.
Ranked Mercy Corps Customer Service the Highest
Ranked Mercy Corps Customer Service the Lowest
Mercy Corps Customer Service Score by Gender
Male customers rated Mercy Corps's Customer Service score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Mercy Corps.
Male
4.2/5
Female
3.9/5
Mercy Corps Customer Service Score by Ethnicity
Mercy Corps's Customer Service score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Mercy Corps.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 4.1 | African American/Black | 4.1 |
Other 4.4 | Other | 4.4 |
Mercy Corps Customer Service Score by Age
Mercy Corps's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Mercy Corps.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 4.2 | 26-30 | 4.2 |
31-35 4.2 | 31-35 | 4.2 |
36-40 3.7 | 36-40 | 3.7 |
46-50 4.2 | 46-50 | 4.2 |
Mercy Corps Customer Service Score by Usage
Mercy Corps's Customer Service score was rated the highest by customers who have used Mercy Corps's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Mercy Corps Customer Service Score by Industry
Mercy Corps's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Mercy Corps as an Employer
4.7/5
Mercy Corps has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Mercy Corps scored a 36 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of Mercy Corps would recommend the brand to a friend. ENPS measures how likely Mercy Corps employees would recommend working at Mercy Corps to a friend.
Net Promoter Score
36
NPS Score
| 60% | Promoters |
|---|---|
| 16% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
31
eNPS Score
| 57% | Promoters |
|---|---|
| 17% | Passive |
| 26% | Detractors |
