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Cloudflare is

Ranked

#287

Tech Brands

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Cloudflare

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Cloudflare

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Cloudflare is ranked #287 in Tech Brands

About Cloudflare's Brand

Cloudflare is the leading performance and security company helping to build a better Internet. Cloudflare’s brand is ranked #869 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Cloudflare. When compared to other organizations within the Tech industry, Cloudflare is ranked #287. Among its major competitors, Cloudflare is ranked in 1st place for NPS while ScienceLogic is 2nd, and Akamai is 3rd.Their current market cap is $25.25B

Brand at a Glance

77%

Customer Loyalty

4/5

Product Quality

4/5

Pricing

3.8/5

Customer Service

Cloudflare Ranking

^#869 in Global Best Brands
^#287 in Tech
^#1 / 4 of its competitors

Cloudflare NPS

Cloudflare's Net Promoter Score (NPS) is a 37 with 60% Promoters, 17% Passives, and 23% Detractors. Net Promoter Score tracks whether Cloudflare's customers would recommend using the product based on a scale of -100 to 100.

Cloudflare Overall NPS

NPS

60%	Promoters
17%	Passives
23%	Detractors

Cloudflare NPS Trend

-100

-50

100

Summary	Date	Score
Aug 2024 39	Aug 2024	39
Sep 2024 37	Sep 2024	37
Oct 2024 37	Oct 2024	37
Nov 2024 37	Nov 2024	37
Feb 2025 37	Feb 2025	37
Mar 2025 37	Mar 2025	37
Apr 2025 37	Apr 2025	37
May 2025 37	May 2025	37
Jun 2025 37	Jun 2025	37
Aug 2025 37	Aug 2025	37
Sep 2025 37	Sep 2025	37
Nov 2025 37	Nov 2025	37

How Other Brands Compare

Cloudflare is ranked first for NPS among its competitors. Akamai and Fastly come in second and third, with Zscaler coming in at #4. Among those competitors, it is the most valued company.

	Cloudflare	Akamai	Fastly	Zscaler
Global Ranking	#869	#333	#963	#-
NPS	37	30	24	10
Valuation Updated every 24 hours for public companies	$25.25B	$16.09B	$7.21B	$23.89B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Cloudflare NPS by Gender

Female customers rated Cloudflare's NPS 3 points higher than Male customers.

Male

Cloudflare's NPS was rated 44 by Male customers on Comparably.

65%

Promoters

14%

Passives

21%

Detractors

Female

Cloudflare's NPS was rated 47 by Female customers on Comparably.

67%

Promoters

13%

Passives

20%

Detractors

Cloudflare NPS by Ethnicity

Cloudflare's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 38	Caucasian	38
African American/Black 0	African American/Black	0
Asian or Pacific Islander 89	Asian or Pacific Islander	89
Other 60	Other	60

Cloudflare NPS by Age

Cloudflare's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.

100

Summary

Age

Promoters

Passives

Detractors

18-25

70%

30%

26-30

50%

25%

31-35

50%

36-40

56%

11%

33%

41-45

64%

27%

46-50

75%

25%

51-55

86%

14%

56-60

100%

Cloudflare NPS by Usage

Cloudflare's NPS was rated the highest by customers who have used Cloudflare's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 64	Less than 1 Year	64
1 to 2 Years 57	1 to 2 Years	57
2 to 5 Years 82	2 to 5 Years	82
5 to 10 Years -20	5 to 10 Years	-20
Over 10 Years 33	Over 10 Years	33

Cloudflare NPS vs. Competitors

Compared to its competitors, Cloudflare's NPS is rated right above ScienceLogic.

COMPANY		NPS Score
	Cloudflare	37
	ScienceLogic	35
	Akamai	30
	Fastly	24
	Zscaler	10
	Instart	N/A
	MaxCDN	N/A
	Array Networks	N/A
	Imperva	-10
	CDNetworks	-100

Cloudflare NPS vs Companies in Tech

In the Tech industry, Cloudflare's NPS is rated right above Peloton, and is preceded by ROBLOX.

COMPANY		NPS Score
	Nintendo	55
	Spotify	49
	Apple	48
	Zoom Video Communications	44
	Netflix	43
	Google	42
	ROBLOX	38
	Cloudflare	37
	Peloton	31

Cloudflare Customer Reviews

Out of the 14 Cloudflare customer reviews 10 were positive and 4 were constructive. Cloudflare customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Cloudflare Customer Loyalty

77%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

77% of Cloudflare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

77%

23%

Cloudflare Customer Loyalty Score by Gender

Female customers rated Cloudflare's Customer Loyalty score 7% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Cloudflare.

Male

75%

Yes

Female

82%

Yes

Cloudflare Customer Loyalty Score by Ethnicity

Cloudflare's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Cloudflare.

out of 100

Caucasian

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Cloudflare Customer Loyalty Score by Age

Cloudflare's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 26-30.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Cloudflare.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 64%	18-25	64%
26-30 63%	26-30	63%
31-35 78%	31-35	78%
36-40 70%	36-40	70%
41-45 84%	41-45	84%
46-50 78%	46-50	78%
51-55 100%	51-55	100%
56-60 100%	56-60	100%

Cloudflare Customer Loyalty Score by Usage

Cloudflare's Customer Loyalty score was rated the highest by customers who have used Cloudflare's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	74%
1 to 2 Years	78%
2 to 5 Years	100%
5 to 10 Years	64%
Over 10 Years	70%

Cloudflare Customer Loyalty Score by Industry

Cloudflare's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	84%
Accounting	85%
Aerospace and Aviation	55%
Architecture and Planning	64%
Arts and Entertainment	40%
Banking and Financial Services	78%

Cloudflare Customer Loyalty vs. Competitors

Compared to its competitors, Cloudflare's Customer Loyalty score is rated right above Zscaler, and is preceded by Akamai.

COMPANY		Customer Loyalty Score
	CDNetworks	100%
	ScienceLogic	92%
	Akamai	81%
	Cloudflare	77%
	Zscaler	77%
	Fastly	73%
	Imperva	69%
	Instart	N/A
	MaxCDN	N/A
	Array Networks	N/A

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Customer Loyalty for Other Tech Brands

In the Tech industry, Cloudflare's Customer Loyalty score is rated right below Peloton.

COMPANY		Customer Loyalty Score
	ROBLOX	89%
	Nintendo	89%
	Netflix	87%
	Google	87%
	Spotify	87%
	Apple	86%
	Zoom Video Communications	84%
	Peloton	82%
	Cloudflare	77%

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Cloudflare Product Quality

4/5

Cloudflare has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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Cloudflare Product Information

Cloudflare serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Cloudflare supports Web devices and offers products for small, medium, and large sized businesses.

Cloudflare’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Cloudflare's product the highest. Reviewers from the Accounting industry rated Cloudflare the lowest at 3.4.

Website: https://www.cloudflare.com/

Company Size: 1,001-5,000 Employees

Industry

Tech

Languages Supported

English

Product Type

Application Monitoring & Performance Software

Cloud Security Software

Network Security Software

Cybersecurity Software

Load Balancer Software

Quick Insights into Cloudflare Product Quality

Cloudflare's Product Quality score was rated highest by customers ages 56-60, and rated lowest by customers ages 31-35.

Sign Up to unlock insights into how customers have ranked Cloudflare's Product Quality.

Ranked Cloudflare Product Quality the Highest

56-60	5
2 to 5 Years	4.6
Education	4.6

Ranked Cloudflare Product Quality the Lowest

Asian or Pacific Islander	3.5
Accounting	3.4
31-35	2.5

Cloudflare Product Quality Score by Gender

Male customers rated Cloudflare's Product Quality score 0.4 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Cloudflare.

Male

4.1/5

Female

3.7/5

Cloudflare Product Quality Score by Ethnicity

Cloudflare's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Cloudflare.

Summary	Ethnicity	Score
Caucasian 4	Caucasian	4
African American/Black 3.7	African American/Black	3.7
Asian or Pacific Islander 3.5	Asian or Pacific Islander	3.5
Other 4.2	Other	4.2

Cloudflare Product Quality Score by Age

Cloudflare's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Cloudflare.

Summary	Age	Score
18-25 4.2	18-25	4.2
26-30 3.3	26-30	3.3
31-35 2.5	31-35	2.5
36-40 3.8	36-40	3.8
41-45 4.1	41-45	4.1
46-50 4.7	46-50	4.7
51-55 4.5	51-55	4.5
56-60 5	56-60	5

Cloudflare Product Quality Score by Usage

Cloudflare's Product Quality score was rated the highest by customers who have used Cloudflare's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	4
1 to 2 Years	4.1
2 to 5 Years	4.6
5 to 10 Years	3.6
Over 10 Years	4.1

Cloudflare Product Quality Score by Industry

Cloudflare's Product Quality score was rated the highest by Education industry customers, and the lowest by Accounting industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	4.4
Accounting	3.4
Aerospace and Aviation	3.6
Architecture and Planning	3.6
Arts and Entertainment	3.5
Banking and Financial Services	4.3
Education	4.6

Cloudflare Product Quality vs. Competitors

Compared to its competitors, Cloudflare's Product Quality score is rated right above CDNetworks, and is preceded by Akamai.

COMPANY		Product Quality Score
	Akamai	4.1/5
	Cloudflare	4/5
	CDNetworks	4/5
	ScienceLogic	3.9/5
	Fastly	3.9/5
	Zscaler	3.7/5
	Imperva	3.5/5
	Instart	N/A
	MaxCDN	N/A
	Array Networks	N/A

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Product Quality for Other Tech Brands

In the Tech industry, Cloudflare's Product Quality score is rated right above ROBLOX, and is preceded by Peloton.

COMPANY		Product Quality Score
	Nintendo	4.4/5
	Apple	4.3/5
	Zoom Video Communications	4.3/5
	Netflix	4.2/5
	Spotify	4.2/5
	Google	4.1/5
	Peloton	4/5
	Cloudflare	4/5
	ROBLOX	4/5

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Cloudflare Pricing

Cloudflare ROI & Value For Money

4/5

Cloudflare has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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Cloudflare Pricing Plans

Cloudflare has a pricing structure that accommodates small, medium, and large businesses. Starting from $20/month, Cloudflare uses a subscription model and offers the following: Free Plan offers basic performance and security alongside free SSL and analytics., Pro Plan at $20/month provides advanced performance and security tools including image optimization and a Web Application Firewall., and Business Plan at $200/month includes advanced DDOS Attack protection, dynamic content compression, custom WAF rules, prioritized support and cust.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Marketing, Advertising and Research industry. The users from the Accounting industry think that they had the lowest ROI from Cloudflare.

Who Uses Cloudflare?

Small Businesses

Medium Businesses

Large Enterprises

Quick Insights into Cloudflare ROI

Cloudflare's ROI score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers ages 31-35.

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Ranked Cloudflare ROI the Highest

Marketing, Advertising and Research	4.9
56-60	4.8
2 to 5 Years	4.6

Ranked Cloudflare ROI the Lowest

5 to 10 Years	3.5
Accounting	3.2
31-35	2.5

Cloudflare ROI Score by Gender

Cloudflare's ROI score was rated 4 by both Female and Male customers on Comparably.

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Male

4/5

Female

4/5

Cloudflare ROI Score by Ethnicity

Cloudflare's ROI score was rated the highest by Other customers, and the lowest by African American/Black customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Cloudflare.

Summary	Ethnicity	Score
Caucasian 3.9	Caucasian	3.9
African American/Black 3.6	African American/Black	3.6
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2
Other 4.3	Other	4.3

Cloudflare ROI Score by Age

Cloudflare's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Cloudflare.

Summary	Age	Score
18-25 3.9	18-25	3.9
26-30 3.2	26-30	3.2
31-35 2.5	31-35	2.5
36-40 4.1	36-40	4.1
41-45 4.5	41-45	4.5
46-50 4.6	46-50	4.6
51-55 4.3	51-55	4.3
56-60 4.8	56-60	4.8

Cloudflare ROI Score by Usage

Cloudflare's ROI score was rated the highest by customers who have used Cloudflare's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	4.1
1 to 2 Years	3.9
2 to 5 Years	4.6
5 to 10 Years	3.5
Over 10 Years	4

Cloudflare ROI Score by Industry

Cloudflare's ROI score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Accounting industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	4.2
Accounting	3.2
Aerospace and Aviation	4.1
Architecture and Planning	4.3
Arts and Entertainment	3.6
Banking and Financial Services	4
Education	4.8
Marketing, Advertising and Research	4.9

Cloudflare Pricing vs. Competitors

Compared to its competitors, Cloudflare's ROI score is rated right above Akamai, and is preceded by ScienceLogic.

COMPANY		Pricing Score
	ScienceLogic	4/5
	Cloudflare	4/5
	Akamai	4/5
	Fastly	4/5
	Zscaler	3.6/5
	Imperva	3.1/5
	CDNetworks	3/5
	Instart	N/A
	MaxCDN	N/A
	Array Networks	N/A

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ROI for Other Tech Brands

In the Tech industry, Cloudflare's ROI score is rated right above Peloton, and is preceded by Nintendo.

COMPANY		Pricing Score
	Zoom Video Communications	4.1/5
	Google	4/5
	Spotify	4/5
	Nintendo	4/5
	Cloudflare	4/5
	Peloton	4/5
	Netflix	4/5
	Apple	4/5
	ROBLOX	3.8/5

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Cloudflare Customer Satisfaction (CSAT)

Cloudflare Customer Satisfaction (CSAT) Score

66 / 100

Cloudflare has an overall Customer Satisfaction score of 66 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	36%
Satisfied	30%
Neither Satisfied nor Dissatisfied	16%
Dissatisfied	6%
Very Dissatisfied	12%

Very Satisfied

36%

Satisfied

30%

Neither Satisfied nor Dissatisfied

16%

Dissatisfied

Very Dissatisfied

12%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Cloudflare Customer Satisfaction

Cloudflare's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by customers who have used Cloudflare's products/services for 5 to 10 Years.

Sign Up to unlock insights into how customers have ranked Cloudflare's Customer Satisfaction.

Ranked Cloudflare Customer Satisfaction the Highest

46-50	100%
Banking and Financial Services	100%
Other	78%

Ranked Cloudflare Customer Satisfaction the Lowest

Asian or Pacific Islander	44%
Architecture and Planning	34%
5 to 10 Years	33%

Cloudflare Customer Satisfaction Score by Gender

Male customers rated Cloudflare's Customer Satisfaction score 16 points higher than Female customers.

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76 / 100

Male

	Very Satisfied	42%
	Satisfied	34%
	Neither Satisfied nor Dissatisfied	13%
	Dissatisfied	3%
	Very Dissatisfied	8%

60 / 100

Female

	Very Satisfied	33%
	Satisfied	27%
	Neither Satisfied nor Dissatisfied	13%
	Dissatisfied	7%
	Very Dissatisfied	20%

Cloudflare Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Cloudflare's Customer Satisfaction (CSAT) score was rated 74% according to Caucasian users and customers.

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74 / 100

Very Satisfied	30%
Satisfied	44%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	3%
Very Dissatisfied	19%

Very Satisfied

30%

Satisfied

44%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

19%

CSAT according to African American/Black

Cloudflare's Customer Satisfaction (CSAT) score was rated 63% according to African American/Black users and customers.

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63 / 100

Very Satisfied	38%
Satisfied	25%
Neither Satisfied nor Dissatisfied	24%
Dissatisfied	0%
Very Dissatisfied	13%

Very Satisfied

38%

Satisfied

25%

Neither Satisfied nor Dissatisfied

24%

Dissatisfied

Very Dissatisfied

13%

CSAT according to Asian or Pacific Islander

Cloudflare's Customer Satisfaction (CSAT) score was rated 44% according to Asian or Pacific Islander users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cloudflare.

44 / 100

Very Satisfied	44%
Satisfied	0%
Neither Satisfied nor Dissatisfied	33%
Dissatisfied	11%
Very Dissatisfied	12%

Very Satisfied

44%

Satisfied

Neither Satisfied nor Dissatisfied

33%

Dissatisfied

11%

Very Dissatisfied

12%

CSAT according to Other

Cloudflare's Customer Satisfaction (CSAT) score was rated 78% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cloudflare.

78 / 100

Very Satisfied	44%
Satisfied	34%
Neither Satisfied nor Dissatisfied	22%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

44%

Satisfied

34%

Neither Satisfied nor Dissatisfied

22%

Dissatisfied

Very Dissatisfied

Cloudflare Customer Satisfaction Score by Age

Cloudflare's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 26-30.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Cloudflare.

100

Breakdown

Age

Score

18-25

88%

26-30

45%

31-35

50%

36-40

55%

41-45

82%

46-50

100%

51-55

67%

56-60

100%

Cloudflare Customer Satisfaction Score by Usage

Cloudflare's Customer Satisfaction score was rated the highest by customers who have used Cloudflare's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year	72
1 to 2 Years	76
2 to 5 Years	70
5 to 10 Years	33

Cloudflare Customer Satisfaction Score by Industry

Cloudflare's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Architecture and Planning industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
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			"label": "Tech",
			"groupId": 104,
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Tech	84
Accounting	34
Aerospace and Aviation	50
Architecture and Planning	34
Banking and Financial Services	100

Cloudflare Customer Satisfaction vs. Competitors

Compared to its competitors, Cloudflare's Customer Satisfaction score is rated right above Zscaler, and is preceded by Fastly.

COMPANY		Customer Satisfaction (CSAT) Score
	CDNetworks	100%
	ScienceLogic	92%
	Akamai	80%
	Fastly	70%
	Cloudflare	67%
	Zscaler	63%
	Imperva	63%
	Instart	0%
	MaxCDN	0%
	Array Networks	0%

Unlock Cloudflare Customer Satisfaction vs. Competitors Data

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Customer Satisfaction for Other Tech Brands

In the Tech industry, Cloudflare's Customer Satisfaction score is rated right above Peloton, and is preceded by ROBLOX.

COMPANY		Customer Satisfaction (CSAT) Score
	Nintendo	88%
	Netflix	85%
	Apple	85%
	Spotify	85%
	Google	81%
	Zoom Video Communications	74%
	ROBLOX	73%
	Cloudflare	67%
	Peloton	63%

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Cloudflare Customer Service

3.8/5

Cloudflare has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About Cloudflare's Customer Service

Address

101 Townsend Street, San Francisco, CA 94107

Website

https://www.cloudflare.com/

Phone Number

650-319-8930

Cloudflare's Social Links

linkedin.com/company/cloudflare-inc-

Quick Insights into Cloudflare Customer Service

Cloudflare's Customer Service score was rated highest by customers ages 56-60, and rated lowest by customers ages 31-35.

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Ranked Cloudflare Customer Service the Highest

56-60	4.8
Asian or Pacific Islander	4.5
Architecture and Planning	4.3

Ranked Cloudflare Customer Service the Lowest

Accounting	3.4
5 to 10 Years	2.9
31-35	2.4

Cloudflare Customer Service Score by Gender

Cloudflare's Customer Service score was rated 3.8 by both Female and Male customers on Comparably.

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Male

3.8/5

Female

3.8/5

Cloudflare Customer Service Score by Ethnicity

Cloudflare's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.5	Caucasian	3.5
African American/Black 3.6	African American/Black	3.6
Asian or Pacific Islander 4.5	Asian or Pacific Islander	4.5
Other 3.9	Other	3.9

Cloudflare Customer Service Score by Age

Cloudflare's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.

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100

Summary	Age	Customer Service Score
18-25 3.9	18-25	3.9
26-30 3.5	26-30	3.5
31-35 2.4	31-35	2.4
36-40 3.6	36-40	3.6
41-45 4.3	41-45	4.3
46-50 4.7	46-50	4.7
51-55 3.3	51-55	3.3
56-60 4.8	56-60	4.8

Cloudflare Customer Service Score by Usage

Cloudflare's Customer Service score was rated the highest by customers who have used Cloudflare's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	4
1 to 2 Years	3.9
2 to 5 Years	4.2
5 to 10 Years	2.9
Over 10 Years	4

Cloudflare Customer Service Score by Industry

Cloudflare's Customer Service score was rated the highest by Architecture and Planning industry customers, and the lowest by Accounting industry customers.

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Tech	4
Accounting	3.4
Aerospace and Aviation	3.9
Architecture and Planning	4.3
Arts and Entertainment	3.5
Banking and Financial Services	3.7

Cloudflare Customer Service vs. Competitors

Compared to its competitors, Cloudflare's Customer Service score is rated right above Zscaler, and is preceded by Fastly.

COMPANY		Customer Service Score
	Akamai	4.2/5
	ScienceLogic	4/5
	Fastly	3.9/5
	Cloudflare	3.8/5
	Zscaler	3.7/5
	Imperva	3.3/5
	CDNetworks	3/5
	Instart	N/A
	MaxCDN	N/A
	Array Networks	N/A

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Customer Service for Other Tech Brands

In the Tech industry, Cloudflare's Customer Service score is rated right above ROBLOX, and is preceded by Spotify.

COMPANY		Customer Service Score
	Apple	4.2/5
	Google	4/5
	Zoom Video Communications	4/5
	Nintendo	4/5
	Peloton	4/5
	Netflix	4/5
	Spotify	4/5
	Cloudflare	3.8/5
	ROBLOX	3.6/5

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Cloudflare as an Employer

3.8/5

Cloudflare has a 3.8/5 stars for its overall company culture rated by their employees

top

35%

CEO of Cloudflare

Matthew Prince

In the Top 35% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Cloudflare scored a 37 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Cloudflare would recommend the brand to a friend. ENPS measures how likely Cloudflare employees would recommend working at Cloudflare to a friend.

Net Promoter Score

NPS Score

60%	Promoters
17%	Passive
23%	Detractors

Employee Net Promoter Score

eNPS Score

44%	Promoters
16%	Passive
40%	Detractors

Global Ranking Snapshot

Cloudflare is ranked #869 in the Global Top 100 Brands. It ranks just behind Volvo Trucks and just ahead of World Wide Technology.

RANK			INDUSTRY
867	Whiting-Turner	Timothy Regan	Business and Consumer Services
868	Volvo Trucks	Martin Lundstedt	Automotive and Transportation
869	Cloudflare	Matthew Prince	Tech
870	World Wide Technology	James Kavanaugh	Tech
871	ZS	Chris Wright	Business and Consumer Services
872	Automattic	Matt Mullenweg	Tech
873	Sasol Ltd.	Bongani Nqwababa	Energy and Manufacturing

Tech Ranking Snapshot

Cloudflare is ranked #287 in the Tech Industry. It ranks just behind Volvo Trucks and just ahead of World Wide Technology.

RANK		Location
285	Pendo	Raleigh, NC
286	Volvo Trucks
287	Cloudflare	San Francisco, CA
288	World Wide Technology	Saint Louis, MO
289	Automattic	San Francisco, CA
290	William Blair	Chicago, IL
291	Veeva Systems	Pleasanton, CA