10
NPS
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Zscaler
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About Zscaler's Brand
Founded in 2007, Zscaler’s vision is to create a world in which the exchange of information is always seamless and secure. Among its major competitors, Zscaler is ranked in 8th place for NPS while ServiceNow is 1st, and CrowdStrike is 2nd.Their current market cap is $23.89B
Brand at a Glance
77%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Zscaler CMO
Micheline Nijmeh
Micheline Nijmeh serves as the Chief Marketing Officer of Zscaler. Micheline started at Zscaler in October of 2018. Micheline currently resides in the San Francisco Bay Area.
Zscaler Ranking
- #4 / 4 of its competitors
Zscaler NPS
Zscaler's Net Promoter Score (NPS) is a 10 with 46% Promoters, 18% Passives, and 36% Detractors. Net Promoter Score tracks whether Zscaler's customers would recommend using the product based on a scale of -100 to 100.
Zscaler Overall NPS
| 46% | Promoters |
|---|---|
| 18% | Passives |
| 36% | Detractors |
Zscaler NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 9 | May 2024 | 9 |
Jul 2024 9 | Jul 2024 | 9 |
Aug 2024 9 | Aug 2024 | 9 |
Sep 2024 9 | Sep 2024 | 9 |
Oct 2024 9 | Oct 2024 | 9 |
Dec 2024 9 | Dec 2024 | 9 |
Jan 2025 9 | Jan 2025 | 9 |
Feb 2025 9 | Feb 2025 | 9 |
May 2025 9 | May 2025 | 9 |
Aug 2025 9 | Aug 2025 | 9 |
Oct 2025 9 | Oct 2025 | 9 |
Dec 2025 9 | Dec 2025 | 9 |
How Other Brands Compare
Zscaler is ranked #4 for NPS among its competitors. ServiceNow and Box come in first and second, with Palo Alto Networks coming in at third. Among those competitors, it is the third most valued company behind ServiceNow.
Zscaler |  Box |  ServiceNow |  Palo Alto Networks | |
| Global Ranking | #- | #284 | #331 | #446 |
| NPS | 10 | 33 | 44 | 32 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $23.89B | $3.82B | $115.73B | $31.32B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zscaler NPS by Gender
Female customers rated Zscaler's NPS 39 points higher than Male customers.
Male
-14
Zscaler's NPS was rated -14 by Male customers on Comparably.
32%
Promoters
22%
Passives
46%
Detractors
Female
25
Zscaler's NPS was rated 25 by Female customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Zscaler NPS by Ethnicity
Zscaler's NPS was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -13 | Caucasian | -13 |
Hispanic or Latino 40 | Hispanic or Latino | 40 |
African American/Black -100 | African American/Black | -100 |
Asian or Pacific Islander 17 | Asian or Pacific Islander | 17 |
Other -20 | Other | -20 |
Zscaler NPS by Age
Zscaler's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
Zscaler NPS by Usage
Zscaler's NPS was rated the highest by customers who have used Zscaler's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -27 | Less than 1 Year | -27 |
1 to 2 Years -17 | 1 to 2 Years | -17 |
2 to 5 Years 31 | 2 to 5 Years | 31 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years -34 | Over 10 Years | -34 |
Zscaler NPS vs. Competitors
Compared to its competitors, Zscaler's NPS is rated right above Netskope, and is preceded by Okta.
| COMPANY | NPS Score | |
|---|---|---|
| ServiceNow | 44 |
 | CrowdStrike | 42 |
 | MongoDB, Inc. | 40 |
 | Cloudflare | 37 |
| Box | 33 |
| Palo Alto Networks | 32 |
 | Okta | 30 |
| Zscaler | 10 |
 | Netskope | 3 |
Zscaler Customer Reviews
Out of the 11 Zscaler customer reviews 7 were positive and 4 were constructive. Zscaler customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Zscaler Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Zscaler users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Zscaler Customer Loyalty Score by Gender
Female customers rated Zscaler's Customer Loyalty score 13% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Zscaler.
Male
75%
Yes
Female
88%
Yes
Zscaler Customer Loyalty Score by Ethnicity
Zscaler's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Zscaler.
76
out of 100
Caucasian
100
out of 100
Hispanic or Latino
70
out of 100
African American/Black
78
out of 100
Asian or Pacific Islander
73
out of 100
Other
Zscaler Customer Loyalty Score by Age
Zscaler's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Zscaler.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 64% | 18-25 | 64% |
26-30 100% | 26-30 | 100% |
31-35 58% | 31-35 | 58% |
36-40 100% | 36-40 | 100% |
41-45 90% | 41-45 | 90% |
46-50 55% | 46-50 | 55% |
51-55 100% | 51-55 | 100% |
Zscaler Customer Loyalty Score by Usage
Zscaler's Customer Loyalty score was rated the highest by customers who have used Zscaler's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Zscaler Customer Loyalty Score by Industry
Zscaler's Customer Loyalty score was rated the highest by Consulting industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Zscaler Customer Loyalty vs. Competitors
Compared to its competitors, Zscaler's Customer Loyalty score is rated right above Netskope, and is preceded by Cloudflare.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Box | 87% |
| ServiceNow | 86% |
| Palo Alto Networks | 82% |
| CrowdStrike | 79% |
| MongoDB, Inc. | 79% |
| Cloudflare | 77% |
| Zscaler | 77% |
| Netskope | 69% |
| Okta | 66% |
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Zscaler Product Quality
3.7/5
Zscaler has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Zscaler's overall Product Quality score rated by its users and customers.
Zscaler Product Information
Zscaler’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Consulting industry rated Zscaler's product the highest. Reviewers from the Banking and Financial Services industry rated Zscaler the lowest at 2.3.
- Website
- http://www.zscaler.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Enterprise
Government & Legal
Quick Insights into Zscaler Product Quality
Zscaler's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked Zscaler Product Quality the Highest
Ranked Zscaler Product Quality the Lowest
Zscaler Product Quality Score by Gender
Female customers rated Zscaler's Product Quality score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Zscaler.
Male
3.5/5
Female
3.9/5
Zscaler Product Quality Score by Ethnicity
Zscaler's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Zscaler.
0
1
2
3
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5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Hispanic or Latino 3.7 | Hispanic or Latino | 3.7 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 3.6 | Other | 3.6 |
Zscaler Product Quality Score by Age
Zscaler's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Zscaler.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
26-30 4.4 | 26-30 | 4.4 |
31-35 3.5 | 31-35 | 3.5 |
36-40 4.1 | 36-40 | 4.1 |
41-45 4.3 | 41-45 | 4.3 |
46-50 2.7 | 46-50 | 2.7 |
51-55 3.4 | 51-55 | 3.4 |
Zscaler Product Quality Score by Usage
Zscaler's Product Quality score was rated the highest by customers who have used Zscaler's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Zscaler Product Quality Score by Industry
Zscaler's Product Quality score was rated the highest by Consulting industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Zscaler Product Quality vs. Competitors
Compared to its competitors, Zscaler's Product Quality score is rated right above Netskope, and is preceded by Palo Alto Networks.
| COMPANY | Product Quality Score | |
|---|---|---|
| ServiceNow | 4.2/5 |
| CrowdStrike | 4.1/5 |
| Box | 4.1/5 |
| Cloudflare | 4/5 |
| Okta | 4/5 |
| MongoDB, Inc. | 3.9/5 |
| Palo Alto Networks | 3.9/5 |
| Zscaler | 3.7/5 |
| Netskope | 3.4/5 |
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Zscaler Pricing
Zscaler ROI & Value For Money
3.6/5
Zscaler has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Zscaler Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consulting industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Zscaler.
Quick Insights into Zscaler ROI
Zscaler's ROI score was rated highest by customers ages 26-30, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked Zscaler ROI the Highest
Ranked Zscaler ROI the Lowest
Zscaler ROI Score by Gender
Female customers rated Zscaler's ROI score 0.4 stars higher than Male customers.
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Male
3.3/5
Female
3.7/5
Zscaler ROI Score by Ethnicity
Zscaler's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Zscaler.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Hispanic or Latino 3.7 | Hispanic or Latino | 3.7 |
African American/Black 3.1 | African American/Black | 3.1 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 3.4 | Other | 3.4 |
Zscaler ROI Score by Age
Zscaler's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Zscaler.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.5 | 18-25 | 2.5 |
26-30 4.5 | 26-30 | 4.5 |
31-35 3.5 | 31-35 | 3.5 |
36-40 3.9 | 36-40 | 3.9 |
41-45 3.9 | 41-45 | 3.9 |
46-50 2.6 | 46-50 | 2.6 |
51-55 3.4 | 51-55 | 3.4 |
Zscaler ROI Score by Usage
Zscaler's ROI score was rated the highest by customers who have used Zscaler's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Zscaler ROI Score by Industry
Zscaler's ROI score was rated the highest by Consulting industry customers, and the lowest by Banking and Financial Services industry customers.
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Zscaler Pricing vs. Competitors
Compared to its competitors, Zscaler's ROI score is rated right above Netskope, and is preceded by Okta.
| COMPANY | Pricing Score | |
|---|---|---|
| ServiceNow | 4.1/5 |
| Box | 4/5 |
| Cloudflare | 4/5 |
| CrowdStrike | 3.9/5 |
| MongoDB, Inc. | 3.9/5 |
| Palo Alto Networks | 3.8/5 |
| Okta | 3.7/5 |
| Zscaler | 3.6/5 |
| Netskope | 3.4/5 |
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Zscaler Customer Satisfaction (CSAT)
Zscaler Customer Satisfaction (CSAT) Score
63 / 100
Zscaler has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
28%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
7%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Zscaler Customer Satisfaction
Zscaler's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers who have used Zscaler's products/services for 5 to 10 Years.
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Ranked Zscaler Customer Satisfaction the Highest
Ranked Zscaler Customer Satisfaction the Lowest
Zscaler Customer Satisfaction Score by Gender
Female customers rated Zscaler's Customer Satisfaction score 34 points higher than Male customers.
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52 / 100
MaleVery Satisfied | 26% | |
|---|---|---|
Satisfied | 26% | |
Neither Satisfied nor Dissatisfied | 24% | |
Dissatisfied | 6% | |
Very Dissatisfied | 18% |
86 / 100
FemaleVery Satisfied | 36% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 0% | |
Very Dissatisfied | 7% |
Zscaler Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Zscaler's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
36%
Satisfied
14%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
0%
Very Dissatisfied
29%
CSAT according to Hispanic or Latino
Zscaler's Customer Satisfaction (CSAT) score was rated 60% according to Hispanic or Latino users and customers.
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60 / 100
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to Asian or Pacific Islander
Zscaler's Customer Satisfaction (CSAT) score was rated 81% according to Asian or Pacific Islander users and customers.
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81 / 100
Very Satisfied
31%
Satisfied
50%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
6%
Very Dissatisfied
0%
CSAT according to Other
Zscaler's Customer Satisfaction (CSAT) score was rated 40% according to Other users and customers.
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40 / 100
Very Satisfied
10%
Satisfied
30%
Neither Satisfied nor Dissatisfied
30%
Dissatisfied
10%
Very Dissatisfied
20%
Zscaler Customer Satisfaction Score by Age
Zscaler's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Zscaler.
0
20
40
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100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% | |||||||||||||||
| 31-35 | 55% | |||||||||||||||
| 36-40 | 75% | |||||||||||||||
| 41-45 | 63% | |||||||||||||||
| 46-50 | 51% | |||||||||||||||
| 51-55 | 58% |
Zscaler Customer Satisfaction Score by Usage
Zscaler's Customer Satisfaction score was rated the highest by customers who have used Zscaler's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Zscaler Customer Satisfaction Score by Industry
Zscaler's Customer Satisfaction score was rated the highest by Consulting industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Zscaler Customer Satisfaction Score by Industry",
"text": "Zscaler's Customer Satisfaction score was rated the highest by Consulting industry customers, and the lowest by Banking and Financial Services industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 60,
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"scoreClassName": "",
"scoreLabel": 60
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 40,
"stars": 0,
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"text": "Zscaler's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 40
},
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]
}Zscaler Customer Satisfaction vs. Competitors
Compared to its competitors, Zscaler's Customer Satisfaction score is rated right below Cloudflare.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ServiceNow | 83% |
| CrowdStrike | 83% |
| MongoDB, Inc. | 75% |
| Palo Alto Networks | 73% |
| Box | 72% |
| Okta | 70% |
| Netskope | 70% |
| Cloudflare | 67% |
| Zscaler | 63% |
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Zscaler Customer Service
3.7/5
Zscaler has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Zscaler's Customer Service
Address
120 Holger Way, San Jose, CA 95134
Website
http://www.zscaler.com
Phone Number
1(408) 533-0288
Zscaler's Social Links
Quick Insights into Zscaler Customer Service
Zscaler's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked Zscaler Customer Service the Highest
Ranked Zscaler Customer Service the Lowest
Zscaler Customer Service Score by Gender
Female customers rated Zscaler's Customer Service score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Zscaler.
Male
3.4/5
Female
3.8/5
Zscaler Customer Service Score by Ethnicity
Zscaler's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Zscaler.
0
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100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Hispanic or Latino 3.9 | Hispanic or Latino | 3.9 |
African American/Black 3.3 | African American/Black | 3.3 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 3.4 | Other | 3.4 |
Zscaler Customer Service Score by Age
Zscaler's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Zscaler.
0
20
40
60
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100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 4.5 | 26-30 | 4.5 |
31-35 3.7 | 31-35 | 3.7 |
36-40 4.1 | 36-40 | 4.1 |
41-45 3.9 | 41-45 | 3.9 |
46-50 2.6 | 46-50 | 2.6 |
51-55 3.2 | 51-55 | 3.2 |
Zscaler Customer Service Score by Usage
Zscaler's Customer Service score was rated the highest by customers who have used Zscaler's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Zscaler Customer Service Score by Industry
Zscaler's Customer Service score was rated the highest by Consulting industry customers, and the lowest by Banking and Financial Services industry customers.
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Zscaler Customer Service vs. Competitors
Compared to its competitors, Zscaler's Customer Service score is rated right above Okta, and is preceded by Cloudflare.
| COMPANY | Customer Service Score | |
|---|---|---|
| ServiceNow | 4.1/5 |
| MongoDB, Inc. | 4.1/5 |
| CrowdStrike | 4/5 |
| Box | 4/5 |
| Palo Alto Networks | 3.9/5 |
| Cloudflare | 3.8/5 |
| Zscaler | 3.7/5 |
| Okta | 3.6/5 |
| Netskope | 3.4/5 |
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Zscaler as an Employer
4.7/5
Zscaler has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Zscaler scored a 10 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of Zscaler would recommend the brand to a friend. ENPS measures how likely Zscaler employees would recommend working at Zscaler to a friend.
Net Promoter Score
10
NPS Score
| 46% | Promoters |
|---|---|
| 18% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 58% | Promoters |
|---|---|
| 14% | Passive |
| 28% | Detractors |
