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MongoDB, Inc. is

Ranked

#172

Tech Brands

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MongoDB, Inc.

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MongoDB, Inc.

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MongoDB, Inc. is ranked #172 in Tech Brands

About MongoDB, Inc. Brand

MongoDB empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data. MongoDB, Inc.’s brand is ranked #538 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of MongoDB, Inc.. When compared to other organizations within the Tech industry, MongoDB, Inc. is ranked #172. Among its major competitors, MongoDB, Inc. is ranked in 4th place for NPS while Aerospike is 1st, and Crunchy Data is 2nd.Their current market cap is $17.76B

Brand at a Glance

79%

Customer Loyalty

3.9/5

Product Quality

3.9/5

Pricing

4.1/5

Customer Service

MongoDB, Inc. Ranking

^#172 in Tech
^#2 / 4 of its competitors

MongoDB, Inc. NPS

MongoDB, Inc.'s Net Promoter Score (NPS) is a 40 with 61% Promoters, 18% Passives, and 21% Detractors. Net Promoter Score tracks whether MongoDB, Inc.'s customers would recommend using the product based on a scale of -100 to 100.

MongoDB, Inc. Overall NPS

NPS

61%	Promoters
18%	Passives
21%	Detractors

MongoDB, Inc. NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2023 39	Dec 2023	39
Jan 2024 37	Jan 2024	37
Mar 2024 35	Mar 2024	35
Apr 2024 34	Apr 2024	34
May 2024 35	May 2024	35
Jun 2024 35	Jun 2024	35
Aug 2024 37	Aug 2024	37
Mar 2025 40	Mar 2025	40
May 2025 40	May 2025	40
Oct 2025 39	Oct 2025	39
Nov 2025 39	Nov 2025	39
Dec 2025 39	Dec 2025	39

How Other Brands Compare

MongoDB, Inc. is ranked second for NPS among its competitors. Couchbase and MemSQL come in first and third, with Neo4j coming in at #4. Among those competitors, it is the most valued company.

	MongoDB, Inc.	Neo4j	Couchbase	MemSQL
Global Ranking	#538	#-	#-	#-
NPS	40	31	45	34
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	-	Neutral
Valuation Updated every 24 hours for public companies	$17.76B	$500.00M	$460.00M	$400.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

MongoDB, Inc. NPS by Gender

Male customers rated MongoDB, Inc.'s NPS 103 points higher than Female customers.

Male

MongoDB, Inc.'s NPS was rated 70 by Male customers on Comparably.

80%

Promoters

10%

Passives

10%

Detractors

Female

-33

MongoDB, Inc.'s NPS was rated -33 by Female customers on Comparably.

Promoters

67%

Passives

33%

Detractors

MongoDB, Inc. NPS by Ethnicity

MongoDB, Inc.'s NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 100	Caucasian	100
Asian or Pacific Islander 13	Asian or Pacific Islander	13

MongoDB, Inc. NPS by Age

MongoDB, Inc.'s NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

100

Summary

Age

Promoters

Passives

Detractors

18-25

67%

33%

26-30

67%

33%

31-35

16%

67%

17%

41-45

67%

33%

MongoDB, Inc. NPS by Usage

MongoDB, Inc.'s NPS was rated the highest by customers who have used MongoDB, Inc.'s products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 25	Less than 1 Year	25
1 to 2 Years 22	1 to 2 Years	22
2 to 5 Years 40	2 to 5 Years	40

MongoDB, Inc. NPS vs. Competitors

Compared to its competitors, MongoDB, Inc.'s NPS is rated right above MemSQL, and is preceded by Couchbase.

COMPANY		NPS Score
	Aerospike	100
	Crunchy Data	100
	Couchbase	45
	MongoDB, Inc.	40
	MemSQL	34
	DataStax	33
	Neo4j	31

MongoDB, Inc. NPS vs Companies in Tech

In the Tech industry, MongoDB, Inc.'s NPS is rated right above ROBLOX, and is preceded by Google.

COMPANY		NPS Score
	Nintendo	55
	Spotify	49
	Apple	48
	Zoom Video Communications	44
	Netflix	43
	Google	42
	MongoDB, Inc.	40
	ROBLOX	38
	Peloton	31

MongoDB, Inc. Customer Reviews

Out of the 5 MongoDB, Inc. customer reviews 4 were positive and 1 was constructive. MongoDB, Inc. customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

MongoDB, Inc. Customer Loyalty

79%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

79% of MongoDB, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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79%

21%

MongoDB, Inc. Customer Loyalty Score by Gender

Female customers rated MongoDB, Inc.'s Customer Loyalty score 27% higher than Male customers.

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Male

73%

Yes

Female

100%

Yes

MongoDB, Inc. Customer Loyalty Score by Ethnicity

MongoDB, Inc.'s Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Asian or Pacific Islander

MongoDB, Inc. Customer Loyalty Score by Age

MongoDB, Inc.'s Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 70%	18-25	70%
26-30 100%	26-30	100%
31-35 85%	31-35	85%
41-45 70%	41-45	70%

MongoDB, Inc. Customer Loyalty Score by Usage

MongoDB, Inc.'s Customer Loyalty score was rated the highest by customers who have used MongoDB, Inc.'s products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	78%
1 to 2 Years	80%
2 to 5 Years	82%

MongoDB, Inc. Customer Loyalty Score by Industry

MongoDB, Inc.'s Customer Loyalty score was rated 82% by Tech industry customers.

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Tech	82%

MongoDB, Inc. Customer Loyalty vs. Competitors

Compared to its competitors, MongoDB, Inc.'s Customer Loyalty score is rated right above MemSQL, and is preceded by Couchbase.

COMPANY		Customer Loyalty Score
	Aerospike	100%
	DataStax	87%
	Neo4j	85%
	Couchbase	83%
	MongoDB, Inc.	79%
	MemSQL	68%
	Crunchy Data	N/A

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Customer Loyalty for Other Tech Brands

In the Tech industry, MongoDB, Inc.'s Customer Loyalty score is rated right below Peloton.

COMPANY		Customer Loyalty Score
	ROBLOX	89%
	Nintendo	89%
	Netflix	87%
	Google	87%
	Spotify	87%
	Apple	86%
	Zoom Video Communications	84%
	Peloton	82%
	MongoDB, Inc.	79%

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MongoDB, Inc. Product Quality

3.9/5

MongoDB, Inc. has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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MongoDB, Inc. Product Information

MongoDB, Inc.’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated MongoDB, Inc.'s product the highest.

Website: http://mongodb.com/

Company Size: 1,001-5,000 Employees

Industry

Tech

Quick Insights into MongoDB, Inc. Product Quality

MongoDB, Inc.'s Product Quality score was rated highest by customers who have used MongoDB, Inc.'s products/services for 2 to 5 Years, and rated lowest by customers who have used MongoDB, Inc.'s products/services for Less than 1 Year.

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Ranked MongoDB, Inc. Product Quality the Highest

2 to 5 Years	4.6
Asian or Pacific Islander	4.4
26-30	4.3

Ranked MongoDB, Inc. Product Quality the Lowest

Caucasian	3.8
18-25	3.5
Less than 1 Year	3.2

MongoDB, Inc. Product Quality Score by Gender

Male customers rated MongoDB, Inc.'s Product Quality score 0.1 stars higher than Female customers.

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Male

4/5

Female

3.9/5

MongoDB, Inc. Product Quality Score by Ethnicity

MongoDB, Inc.'s Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3.8	Caucasian	3.8
Asian or Pacific Islander 4.4	Asian or Pacific Islander	4.4

MongoDB, Inc. Product Quality Score by Age

MongoDB, Inc.'s Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

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Summary	Age	Score
18-25 3.5	18-25	3.5
26-30 4.3	26-30	4.3
31-35 3.9	31-35	3.9
41-45 3.8	41-45	3.8

MongoDB, Inc. Product Quality Score by Usage

MongoDB, Inc.'s Product Quality score was rated the highest by customers who have used MongoDB, Inc.'s products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.2
1 to 2 Years	3.9
2 to 5 Years	4.6

MongoDB, Inc. Product Quality Score by Industry

MongoDB, Inc.'s Product Quality score was rated 3.9 stars by Tech industry customers.

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Tech	3.9

MongoDB, Inc. Product Quality vs. Competitors

Compared to its competitors, MongoDB, Inc.'s Product Quality score is rated right above Couchbase, and is preceded by Neo4j.

COMPANY		Product Quality Score
	Aerospike	5/5
	Neo4j	4.2/5
	MongoDB, Inc.	3.9/5
	Couchbase	3.7/5
	DataStax	3.6/5
	MemSQL	3.3/5
	Crunchy Data	N/A

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Product Quality for Other Tech Brands

In the Tech industry, MongoDB, Inc.'s Product Quality score is rated right below ROBLOX.

COMPANY		Product Quality Score
	Nintendo	4.4/5
	Apple	4.3/5
	Zoom Video Communications	4.3/5
	Netflix	4.2/5
	Spotify	4.2/5
	Google	4.1/5
	Peloton	4/5
	ROBLOX	4/5
	MongoDB, Inc.	3.9/5

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MongoDB, Inc. Pricing

MongoDB, Inc. ROI & Value For Money

3.9/5

MongoDB, Inc. has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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MongoDB, Inc. Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into MongoDB, Inc. ROI

MongoDB, Inc.'s ROI score was rated highest by Caucasian customers, and rated lowest by customers who have used MongoDB, Inc.'s products/services for 1 to 2 Years.

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Ranked MongoDB, Inc. ROI the Highest

Caucasian	5
Less than 1 Year	4.7
18-25	4.6

Ranked MongoDB, Inc. ROI the Lowest

Asian or Pacific Islander	3.8
Female	3.8
1 to 2 Years	3.7

MongoDB, Inc. ROI Score by Gender

Male customers rated MongoDB, Inc.'s ROI score 0.6 stars higher than Female customers.

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Male

4.4/5

Female

3.8/5

MongoDB, Inc. ROI Score by Ethnicity

MongoDB, Inc.'s ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 5	Caucasian	5
Asian or Pacific Islander 3.8	Asian or Pacific Islander	3.8

MongoDB, Inc. ROI Score by Age

MongoDB, Inc.'s ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.

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Summary	Age	Score
18-25 4.6	18-25	4.6
26-30 4.5	26-30	4.5
31-35 4	31-35	4
41-45 4.3	41-45	4.3

MongoDB, Inc. ROI Score by Usage

MongoDB, Inc.'s ROI score was rated the highest by customers who have used MongoDB, Inc.'s products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	4.7
1 to 2 Years	3.7
2 to 5 Years	4.5

MongoDB, Inc. ROI Score by Industry

MongoDB, Inc.'s ROI score was rated 4.2 stars by Tech industry customers.

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Tech	4.2

MongoDB, Inc. Pricing vs. Competitors

Compared to its competitors, MongoDB, Inc.'s ROI score is rated right above Neo4j, and is preceded by Couchbase.

COMPANY		Pricing Score
	Aerospike	5/5
	Couchbase	4.1/5
	MongoDB, Inc.	3.9/5
	Neo4j	3.8/5
	MemSQL	3.6/5
	DataStax	3.6/5
	Crunchy Data	N/A

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ROI for Other Tech Brands

In the Tech industry, MongoDB, Inc.'s ROI score is rated right above ROBLOX, and is preceded by Apple.

COMPANY		Pricing Score
	Zoom Video Communications	4.1/5
	Google	4/5
	Spotify	4/5
	Nintendo	4/5
	Peloton	4/5
	Netflix	4/5
	Apple	4/5
	MongoDB, Inc.	3.9/5
	ROBLOX	3.8/5

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MongoDB, Inc. Customer Satisfaction (CSAT)

MongoDB, Inc. Customer Satisfaction (CSAT) Score

75 / 100

MongoDB, Inc. has an overall Customer Satisfaction score of 75 rated by its users and customers.

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Very Satisfied	41%
Satisfied	34%
Neither Satisfied nor Dissatisfied	18%
Dissatisfied	0%
Very Dissatisfied	7%

Very Satisfied

41%

Satisfied

34%

Neither Satisfied nor Dissatisfied

18%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into MongoDB, Inc. Customer Satisfaction

MongoDB, Inc.'s Customer Satisfaction score was rated highest by customers who have used MongoDB, Inc.'s products/services for 1 to 2 Years, and rated lowest by customers who have used MongoDB, Inc.'s products/services for Less than 1 Year.

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Ranked MongoDB, Inc. Customer Satisfaction the Highest

1 to 2 Years	83%
31-35	80%
Male	78%

Ranked MongoDB, Inc. Customer Satisfaction the Lowest

Female	50%
41-45	34%
Less than 1 Year	33%

MongoDB, Inc. Customer Satisfaction Score by Gender

Male customers rated MongoDB, Inc.'s Customer Satisfaction score 28 points higher than Female customers.

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78 / 100

Male

	Very Satisfied	34%
	Satisfied	44%
	Neither Satisfied nor Dissatisfied	11%
	Dissatisfied	0%
	Very Dissatisfied	11%

50 / 100

Female

	Very Satisfied	25%
	Satisfied	25%
	Neither Satisfied nor Dissatisfied	50%
	Dissatisfied	0%
	Very Dissatisfied	0%

MongoDB, Inc. Customer Satisfaction Score by Ethnicity

Caucasian
67%
Asian or Pacific Islander
71%

CSAT according to Caucasian

MongoDB, Inc. Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.

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67 / 100

Very Satisfied	34%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	33%

Very Satisfied

34%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

33%

CSAT according to Asian or Pacific Islander

MongoDB, Inc. Customer Satisfaction (CSAT) score was rated 71% according to Asian or Pacific Islander users and customers.

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71 / 100

Very Satisfied	29%
Satisfied	42%
Neither Satisfied nor Dissatisfied	29%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

29%

Satisfied

42%

Neither Satisfied nor Dissatisfied

29%

Dissatisfied

Very Dissatisfied

MongoDB, Inc. Customer Satisfaction Score by Age

MongoDB, Inc.'s Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.

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100

Breakdown

Age

Score

31-35

80%

41-45

34%

MongoDB, Inc. Customer Satisfaction Score by Usage

MongoDB, Inc.'s Customer Satisfaction score was rated the highest by customers who have used MongoDB, Inc.'s products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	33
1 to 2 Years	83
2 to 5 Years	75

MongoDB, Inc. Customer Satisfaction Score by Industry

MongoDB, Inc.'s Customer Satisfaction score was rated 75 points by Tech industry customers.

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			"label": "Tech",
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Tech	75

MongoDB, Inc. Customer Satisfaction vs. Competitors

Compared to its competitors, MongoDB, Inc.'s Customer Satisfaction score is rated right above DataStax, and is preceded by Neo4j.

COMPANY		Customer Satisfaction (CSAT) Score
	Aerospike	100%
	Couchbase	80%
	Neo4j	79%
	MongoDB, Inc.	75%
	DataStax	67%
	Crunchy Data	0%
	MemSQL	0%

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Customer Satisfaction for Other Tech Brands

In the Tech industry, MongoDB, Inc.'s Customer Satisfaction score is rated right above Zoom Video Communications, and is preceded by Google.

COMPANY		Customer Satisfaction (CSAT) Score
	Nintendo	88%
	Netflix	85%
	Apple	85%
	Spotify	85%
	Google	81%
	MongoDB, Inc.	75%
	Zoom Video Communications	74%
	ROBLOX	73%
	Peloton	63%

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MongoDB, Inc. Customer Service

4.1/5

MongoDB, Inc. has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

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About MongoDB, Inc.'s Customer Service

Address

1633 Broadway, York, NY 10019

Website

http://mongodb.com/

Phone Number

866-237-8815

MongoDB, Inc.'s Social Links

Quick Insights into MongoDB, Inc. Customer Service

MongoDB, Inc.'s Customer Service score was rated highest by Caucasian customers, and rated lowest by customers ages 18-25.

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Ranked MongoDB, Inc. Customer Service the Highest

Caucasian	5
2 to 5 Years	4.7
26-30	4.5

Ranked MongoDB, Inc. Customer Service the Lowest

1 to 2 Years	4
Female	4
18-25	3.6

MongoDB, Inc. Customer Service Score by Gender

Male customers rated MongoDB, Inc.'s Customer Service score 0.4 stars higher than Female customers.

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Male

4.4/5

Female

4/5

MongoDB, Inc. Customer Service Score by Ethnicity

MongoDB, Inc.'s Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 5	Caucasian	5
Asian or Pacific Islander 4.3	Asian or Pacific Islander	4.3

MongoDB, Inc. Customer Service Score by Age

MongoDB, Inc.'s Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

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100

Summary	Age	Customer Service Score
18-25 3.6	18-25	3.6
26-30 4.5	26-30	4.5
31-35 4.1	31-35	4.1
41-45 4.3	41-45	4.3

MongoDB, Inc. Customer Service Score by Usage

MongoDB, Inc.'s Customer Service score was rated the highest by customers who have used MongoDB, Inc.'s products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	4.1
1 to 2 Years	4
2 to 5 Years	4.7

MongoDB, Inc. Customer Service Score by Industry

MongoDB, Inc.'s Customer Service score was rated 4.3 stars by Tech industry customers.

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Tech	4.3

MongoDB, Inc. Customer Service vs. Competitors

Compared to its competitors, MongoDB, Inc.'s Customer Service score is rated right above Neo4j, and is preceded by Couchbase.

COMPANY		Customer Service Score
	Aerospike	5/5
	Couchbase	4.1/5
	MongoDB, Inc.	4.1/5
	Neo4j	3.9/5
	DataStax	3.7/5
	MemSQL	3.5/5
	Crunchy Data	N/A

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Customer Service for Other Tech Brands

In the Tech industry, MongoDB, Inc.'s Customer Service score is rated right above Google, and is preceded by Apple.

COMPANY		Customer Service Score
	Apple	4.2/5
	MongoDB, Inc.	4.1/5
	Google	4/5
	Zoom Video Communications	4/5
	Nintendo	4/5
	Peloton	4/5
	Netflix	4/5
	Spotify	4/5
	ROBLOX	3.6/5

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MongoDB, Inc. as an Employer

4.3/5

MongoDB, Inc. has a 4.3/5 stars for its overall company culture rated by their employees

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CEO of MongoDB, Inc.

Dev Ittycheria

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

MongoDB, Inc. scored a 40 for Net Promoter Score and a 43 for Employee Net Promoter Score. NPS gauges how likely a customer of MongoDB, Inc. would recommend the brand to a friend. ENPS measures how likely MongoDB, Inc. employees would recommend working at MongoDB, Inc. to a friend.

Net Promoter Score

NPS Score

61%	Promoters
18%	Passive
21%	Detractors

Employee Net Promoter Score

eNPS Score

61%	Promoters
21%	Passive
18%	Detractors

Global Ranking Snapshot

MongoDB, Inc. is ranked #538 in the Global Top 100 Brands. It ranks just behind Lear Corporation and just ahead of Skullcandy.

RANK			INDUSTRY
536	Vector Marketing	Albert DiLeonardo	Consumer Goods
537	Lear Corporation	Ray Scott	Automotive and Transportation
538	MongoDB, Inc.	Dev Ittycheria	Tech
539	Skullcandy		Consumer Goods
540	BAE Systems	Tom Arseneault	Automotive and Transportation
541	WeWork	Sandeep Mathrani	Business and Consumer Services
542	Rapid7	Corey Thomas	Tech

Tech Ranking Snapshot

MongoDB, Inc. is ranked #172 in the Tech Industry. It ranks just behind Sprinklr and just ahead of Skullcandy.

RANK		Location
170	CarGurus	Boston, MA
171	Sprinklr	New York City, NY
172	MongoDB, Inc.	York, NY
173	Skullcandy	Park City, UT
174	Rapid7	Boston, MA
175	Pure Storage	Mountain View, CA
176	Chegg	Santa Clara, CA