45
NPS
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Rapid7 is ranked #174 in Tech Brands
Rapid7 is ranked #174 in Tech Brands
About Rapid7 Brand
Rapid7 (NASDAQ: RPD) is helping organizations around the globe advance securely. Our technology, services, and community-focused research simplify complexity for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, investigate and shut down attacks, and automate routine tasks. With more than 9000 customers across 120+ countries, Rapid7 is a recognized leader in cybersecurity that has proudly earned numerous industry accolades and strong recognition for our technology and culture. Learn more at www.rapid7.com. Rapid7’s brand is ranked #542 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Rapid7. When compared to other organizations within the Tech industry, Rapid7 is ranked #174. Among its major competitors, Rapid7 is ranked in 3rd place for NPS while Qualys is 1st, and Splunk is 2nd. Overall, Rapid7 has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $3.93B
Brand at a Glance
82%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
3.6/5
Customer Service
Rapid7 CMO
Rapid7 Ranking
- #174 in Tech
- #2 / 4 of its competitors
Rapid7 NPS
Rapid7's Net Promoter Score (NPS) is a 45 with 68% Promoters, 9% Passives, and 23% Detractors. Net Promoter Score tracks whether Rapid7's customers would recommend using the product based on a scale of -100 to 100.
Rapid7 Overall NPS
| 68% | Promoters |
|---|---|
| 9% | Passives |
| 23% | Detractors |
Rapid7 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 50 | Sep 2020 | 50 |
Dec 2020 50 | Dec 2020 | 50 |
Jan 2021 33 | Jan 2021 | 33 |
Feb 2021 36 | Feb 2021 | 36 |
Mar 2021 50 | Mar 2021 | 50 |
Apr 2021 49 | Apr 2021 | 49 |
Nov 2021 52 | Nov 2021 | 52 |
Feb 2022 56 | Feb 2022 | 56 |
May 2022 57 | May 2022 | 57 |
Jul 2022 50 | Jul 2022 | 50 |
Oct 2022 42 | Oct 2022 | 42 |
Jun 2023 46 | Jun 2023 | 46 |
How Other Brands Compare
Rapid7 is ranked second for NPS among its competitors. Splunk and CrowdStrike come in first and third, with McAfee coming in at #4. Among those competitors, it is the lowest valued company behind CrowdStrike.
 Rapid7 |  Splunk |  McAfee |  CrowdStrike | |
| Global Ranking | #542 | #458 | #503 | #972 |
| NPS | 45 | 45 | 7 | 42 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $3.93B | $22.65B | $31.96B | $37.95B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rapid7 NPS by Gender
Rapid7's NPS was rated 34 by Female customers on Comparably.
Female
34
Rapid7's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Male
N/A
Rapid7's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Rapid7 NPS by Age
Rapid7's NPS was rated 50 points by customers ages 31-35 on Comparably.
Rapid7 NPS by Usage
Rapid7's NPS was rated 50 points by customers who have used Rapid7's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 50 | 1 to 2 Years | 50 |
Rapid7 NPS vs. Competitors
Compared to its competitors, Rapid7's NPS is rated right above CrowdStrike, and is preceded by Splunk.
| COMPANY | NPS Score | |
|---|---|---|
 | Qualys | 47 |
| Splunk | 45 |
| Rapid7 | 45 |
| CrowdStrike | 42 |
 | FireEye, Inc. | 30 |
 | Exabeam | 25 |
 | Cybereason | 16 |
 | Symantec | 15 |
 | BeyondTrust | 14 |
| McAfee | 7 |
 | Cylance | 0 |
 | Core Security Technologies | N/A |
 | LogRhythm | -10 |
Rapid7 Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Rapid7 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Rapid7 Customer Loyalty Score by Gender
Rapid7's Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
Rapid7 Customer Loyalty Score by Age
Rapid7's Customer Loyalty score was rated 78% by customers ages 31-35 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 78% | 31-35 | 78% |
Rapid7 Customer Loyalty Score by Usage
Rapid7's Customer Loyalty score was rated 78% by customers who have used Rapid7's products/services for 1 to 2 Years.
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Rapid7 Customer Loyalty Score by Industry
Rapid7's Customer Loyalty score was rated 70% by Fashion and Beauty industry customers.
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Rapid7 Customer Loyalty vs. Competitors
Compared to its competitors, Rapid7's Customer Loyalty score is rated right above FireEye, Inc., and is preceded by McAfee.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| LogRhythm | 84% |
| Splunk | 83% |
| McAfee | 83% |
| Rapid7 | 82% |
| FireEye, Inc. | 80% |
| Exabeam | 80% |
| CrowdStrike | 79% |
| Qualys | 78% |
| BeyondTrust | 71% |
| Cylance | 70% |
| Symantec | 68% |
| Cybereason | 64% |
| Core Security Technologies | N/A |
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Customer Loyalty for Other Tech Brands
In the Tech industry, Rapid7's Customer Loyalty score is rated right above Peloton, and is preceded by Zoom Video Communications.
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Rapid7 Product Quality
3.8/5
Rapid7 has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Rapid7 Product Information
Rapid7’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Fashion and Beauty industry rated Rapid7's product the highest.
- Website
- http://www.rapid7.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Analytics
Business Services
SaaS
Quick Insights into Rapid7 Product Quality
Rapid7's Product Quality score was rated highest by customers who have used Rapid7's products/services for 1 to 2 Years.
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Ranked Rapid7 Product Quality the Highest
Rapid7 Product Quality Score by Gender
Rapid7's Product Quality score was rated 3.5 by Female customers on Comparably.
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Female
3.5/5
Male
N/A
Rapid7 Product Quality Score by Age
Rapid7's Product Quality score was rated 3.9 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.9 | 31-35 | 3.9 |
Rapid7 Product Quality Score by Usage
Rapid7's Product Quality score was rated 3.9 stars by customers who have used Rapid7's products/services for 1 to 2 Years.
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Rapid7 Product Quality Score by Industry
Rapid7's Product Quality score was rated 3.5 stars by Fashion and Beauty industry customers.
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Rapid7 Product Quality vs. Competitors
Compared to its competitors, Rapid7's Product Quality score is rated right above McAfee, and is preceded by Cybereason.
| COMPANY | Product Quality Score | |
|---|---|---|
| Splunk | 4.2/5 |
| BeyondTrust | 4.2/5 |
| CrowdStrike | 4.1/5 |
| FireEye, Inc. | 4/5 |
| Cybereason | 3.9/5 |
| Rapid7 | 3.8/5 |
| McAfee | 3.8/5 |
| Exabeam | 3.7/5 |
| Symantec | 3.6/5 |
| LogRhythm | 3.6/5 |
| Qualys | 3.5/5 |
| Cylance | 3.3/5 |
| Core Security Technologies | N/A |
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Product Quality for Other Tech Brands
In the Tech industry, Rapid7's Product Quality score is rated right below ROBLOX.
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Rapid7 Pricing
Rapid7 ROI & Value For Money
3.9/5
Rapid7 has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Rapid7 Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Fashion and Beauty industry.
Quick Insights into Rapid7 ROI
Rapid7's ROI score was rated highest by customers ages 31-35.
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Ranked Rapid7 ROI the Highest
Rapid7 ROI Score by Gender
Rapid7's ROI score was rated 3.5 by Female customers on Comparably.
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Female
3.5/5
Male
N/A
Rapid7 ROI Score by Age
Rapid7's ROI score was rated 3.6 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.6 | 31-35 | 3.6 |
Rapid7 ROI Score by Usage
Rapid7's ROI score was rated 3.5 stars by customers who have used Rapid7's products/services for 1 to 2 Years.
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Rapid7 ROI Score by Industry
Rapid7's ROI score was rated 3.3 stars by Fashion and Beauty industry customers.
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Rapid7 Pricing vs. Competitors
Compared to its competitors, Rapid7's ROI score is rated right above FireEye, Inc., and is preceded by CrowdStrike.
| COMPANY | Pricing Score | |
|---|---|---|
| BeyondTrust | 4.1/5 |
| Splunk | 4.1/5 |
| Qualys | 4/5 |
| CrowdStrike | 3.9/5 |
| Rapid7 | 3.9/5 |
| FireEye, Inc. | 3.8/5 |
| Exabeam | 3.8/5 |
| Cybereason | 3.8/5 |
| LogRhythm | 3.6/5 |
| Symantec | 3.5/5 |
| McAfee | 3.5/5 |
| Cylance | 3.5/5 |
| Core Security Technologies | N/A |
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ROI for Other Tech Brands
In the Tech industry, Rapid7's ROI score is rated right above ROBLOX, and is preceded by Apple.
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Rapid7 Customer Satisfaction (CSAT)
Rapid7 Customer Satisfaction (CSAT) Score
100 / 100
Rapid7 has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Rapid7 Customer Satisfaction vs. Competitors
Compared to its competitors, Rapid7's Customer Satisfaction score is rated right above Qualys.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Rapid7 | 100% |
| Qualys | 90% |
| CrowdStrike | 83% |
| Splunk | 78% |
| Cybereason | 76% |
| FireEye, Inc. | 67% |
| BeyondTrust | 67% |
| Exabeam | 60% |
| McAfee | 58% |
| LogRhythm | 56% |
| Symantec | 43% |
| Cylance | 31% |
| Core Security Technologies | 0% |
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Customer Satisfaction for Other Tech Brands
In the Tech industry, Rapid7's Customer Satisfaction score is rated right above Nintendo.
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Rapid7 Customer Service
3.6/5
Rapid7 has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Rapid7's Customer Service
Address
120 Causeway Street, Suite 400, Boston, MA 02114
Website
http://www.rapid7.com
Phone Number
(617) 247-1717
Rapid7's Social Links
Quick Insights into Rapid7 Customer Service
Rapid7's Customer Service score was rated highest by customers ages 31-35.
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Ranked Rapid7 Customer Service the Highest
Rapid7 Customer Service Score by Gender
Rapid7's Customer Service score was rated 3.6 by Female customers on Comparably.
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Female
3.6/5
Male
N/A
Rapid7 Customer Service Score by Age
Rapid7's Customer Service score was rated 3.6 stars by customers ages 31-35 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.6 | 31-35 | 3.6 |
Rapid7 Customer Service Score by Usage
Rapid7's Customer Service score was rated 3.4 stars by customers who have used Rapid7's products/services for 1 to 2 Years.
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Rapid7 Customer Service Score by Industry
Rapid7's Customer Service score was rated 3.5 stars by Fashion and Beauty industry customers.
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Rapid7 Customer Service vs. Competitors
Compared to its competitors, Rapid7's Customer Service score is rated right above McAfee, and is preceded by BeyondTrust.
| COMPANY | Customer Service Score | |
|---|---|---|
| Splunk | 4.1/5 |
| CrowdStrike | 4/5 |
| Cybereason | 3.8/5 |
| Exabeam | 3.8/5 |
| BeyondTrust | 3.7/5 |
| Rapid7 | 3.6/5 |
| McAfee | 3.6/5 |
| LogRhythm | 3.6/5 |
| Qualys | 3.6/5 |
| FireEye, Inc. | 3.5/5 |
| Cylance | 3.5/5 |
| Symantec | 2.9/5 |
| Core Security Technologies | N/A |
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Customer Service for Other Tech Brands
In the Tech industry, Rapid7's Customer Service score is rated right above ROBLOX, and is preceded by Spotify.
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Rapid7 as an Employer
4.8/5
Rapid7 has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Rapid7 scored a 45 for Net Promoter Score and a 70 for Employee Net Promoter Score. NPS gauges how likely a customer of Rapid7 would recommend the brand to a friend. ENPS measures how likely Rapid7 employees would recommend working at Rapid7 to a friend.
Net Promoter Score
45
NPS Score
| 68% | Promoters |
|---|---|
| 9% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
70
eNPS Score
| 76% | Promoters |
|---|---|
| 18% | Passive |
| 6% | Detractors |
Global Ranking Snapshot
Rapid7 is ranked #542 in the Global Top 100 Brands. It ranks just behind WeWork and just ahead of Pure Storage.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
540 |  | BAE Systems |  | Tom Arseneault | Automotive and Transportation |
541 |  | WeWork |  | Sandeep Mathrani | Business and Consumer Services |
542 | | Rapid7 | | Corey Thomas | Tech |
543 |  | Pure Storage |  | Charlie Giancarlo | Tech |
544 |  | Chegg |  | Nathan Schultz | Tech |
545 |  | Moody's Analytics |  | Mark Almeida | Banking and Financial Services |
546 |  | Medtronic |  | Geoff Martha | Health and Wellness |
Tech Ranking Snapshot
Rapid7 is ranked #174 in the Tech Industry. It ranks just behind Skullcandy and just ahead of Pure Storage.
| RANK | COMPANY | Location | |
|---|---|---|---|
172 |  | MongoDB, Inc. | York, NY |
173 |  | Skullcandy | Park City, UT |
174 | | Rapid7 | Boston, MA |
175 | | Pure Storage | Mountain View, CA |
176 | | Chegg | Santa Clara, CA |
177 |  | AppDynamics | San Francisco, CA |
178 |  | Toptal |
